# Help Scout vs LiveAgent - 2026 Comparison - Software Advice > Help Scout vs LiveAgent - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/crm/help-scout-profile/vs/liveagent --- [Home](https://www.softwareadvice.com/) / [Distribution CRM Software](https://www.softwareadvice.com/category/3846-distribution-crm/) / Help Scout vs LiveAgent Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 9, 2026 # Help Scout vs. LiveAgent: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 9, 2026 # Help Scout vs. LiveAgent: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/help-scout-profile/) [Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/) 4.6 [(226)](https://www.softwareadvice.com/crm/help-scout-profile/reviews/) Starting Price $55.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Help Scout Based on 226 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (28%), Professional Services (13%) and Retail, Consumer Goods & Services (8%) - Top use cases: Help Desk (17%), Customer Service (16%) and Email Management (12%) 80% of users recommend this product [](https://www.softwareadvice.com/crm/liveagent-profile/) [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Starting Price $15.00per month Free trial Free version Pros: - Customer Support - Live Chat Cons: - Email Management - Call Management Who uses LiveAgent Based on 1787 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (23%), Retail, Consumer Goods & Services (13%) and Professional Services (12%) - Top use cases: Live Chat (25%), Help Desk (19%) and Customer Service (19%) 88% of users recommend this product [](https://www.softwareadvice.com/crm/help-scout-profile/) Help Scout 4.6 [(226)](https://www.softwareadvice.com/crm/help-scout-profile/reviews/) [](https://www.softwareadvice.com/crm/liveagent-profile/) LiveAgent 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.6 Based on 226 reviews Ease of use 4.7 Value for money 4.4 Customer support 4.6 Functionality 4.3 4.7 Based on 1,787 reviews Ease of use 4.6 Value for money 4.6 Customer support 4.7 Functionality 4.6 ## User interface * * * ## Key features Features selected based on 2,013 reviews from Distribution CRM * * * Automated Routing 4.0 Autoresponders N/A Canned Responses N/A Chat/Messaging N/A File Sharing N/A Knowledge Base Management 4.3 Automated Routing N/A Autoresponders 4.5 Canned Responses 4.6 Chat/Messaging 4.7 File Sharing 4.6 Knowledge Base Management N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ FreshBooksNot enough reviews ](https://www.softwareadvice.com/accounting/freshbooks-profile/)[ OnePageCRMNot enough reviews ](https://www.softwareadvice.com/crm/onepagecrm-profile/)[ TransifexNot enough reviews ](https://www.softwareadvice.com/marketing/transifex-profile/) [ Shift4ShopNot enough reviews ](https://www.softwareadvice.com/ecommerce/3dcart-profile/)[ BigCommerceNot enough reviews ](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/)[ ProjectManagerNot enough reviews ](https://www.softwareadvice.com/project-management/projectmanager-profile/) ## Reviews * * * VR Verified ReviewerPeople OperationsInformation Technology and Services, 51-200 employees "We use Help Scout for managing our shared inbox and handling customer support tickets, and it's been a solid addition to our workflow." Apr 19, 2026 VR Verified ReviewerPeople OperationsInformation Technology and Services, 51-200 employees "Reporting and analytics are fairly basic compared to some alternatives, and there's limited flexibility when it comes to customising workflows or automations." Apr 19, 2026 VR Vishal R.Customer Support ExecutiveElectrical/Electronic Manufacturing, 1001-5000 employees "According to my experience live agent help us in providing the best customer support for our company and create a good relationship with our clients all over the world wearable to respond to complaint tickets just in few minutes" May 8, 2026 LD Lukáš D.CEOSecurity and Investigations, 11-50 employees "Email response times are frustratingly long, and the absence of phone support or screen-sharing options makes resolving complex issues unnecessarily slow." Apr 30, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs Help Scout](https://www.softwareadvice.com/compare/2280-help-scout/vs/2764-Salesforce/)[Zendesk Suite vs Help Scout](https://www.softwareadvice.com/compare/2280-help-scout/vs/26892-Zendesk/)[Salesforce Sales Cloud vs LiveAgent](https://www.softwareadvice.com/compare/2764-Salesforce/vs/109980-liveagent/)[Zendesk Suite vs LiveAgent](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)