# Help Scout vs LiveChat - 2026 Comparison - Software Advice > Help Scout vs LiveChat - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/crm/help-scout-profile/vs/livechat --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Help Scout vs LiveChat Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 18, 2026 # Help Scout vs. LiveChat: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 18, 2026 # Help Scout vs. LiveChat: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/help-scout-profile/) [Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/) 4.6 [(226)](https://www.softwareadvice.com/crm/help-scout-profile/reviews/) Starting Price $55.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Help Scout Based on 226 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (28%), Professional Services (13%) and Retail, Consumer Goods & Services (8%) - Top use cases: Help Desk (17%), Customer Service (16%) and Email Management (12%) 80% of users recommend this product [](https://www.softwareadvice.com/help-desk/livechat-profile/) [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1725)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Starting Price $25.00per month Free trial Free version Pros: - Ease of Use - Customer Support Cons: - Performance and Speed - Pricing Who uses LiveChat Based on 1725 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (17%), Retail, Consumer Goods & Services (14%) and Professional Services (11%) - Top use cases: Live Chat (25%), Customer Service (16%) and Help Desk (9%) 80% of users recommend this product [](https://www.softwareadvice.com/crm/help-scout-profile/) Help Scout 4.6 [(226)](https://www.softwareadvice.com/crm/help-scout-profile/reviews/) [](https://www.softwareadvice.com/help-desk/livechat-profile/) LiveChat 4.6 [(1725)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.6 Based on 226 reviews Ease of use 4.7 Value for money 4.4 Customer support 4.6 Functionality 4.3 4.6 Based on 1,725 reviews Ease of use 4.6 Value for money 4.5 Customer support 4.6 Functionality 4.5 ## User interface * * * ## Key features Features selected based on 1,951 reviews from Customer Service * * * Automated Routing 4.0 Autoresponders N/A Canned Responses N/A Chat/Messaging N/A File Sharing N/A Knowledge Base Management 4.3 Automated Routing N/A Autoresponders 4.4 Canned Responses 4.4 Chat/Messaging 4.7 File Sharing 4.4 Knowledge Base Management N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ FreshBooksNot enough reviews ](https://www.softwareadvice.com/accounting/freshbooks-profile/)[ OnePageCRMNot enough reviews ](https://www.softwareadvice.com/crm/onepagecrm-profile/)[ TransifexNot enough reviews ](https://www.softwareadvice.com/marketing/transifex-profile/) [ Benchmark EmailNot enough reviews ](https://www.softwareadvice.com/marketing/benchmark-profile/)[ GrasshopperNot enough reviews ](https://www.softwareadvice.com/voip/grasshopper-profile/)[ LeadSquaredNot enough reviews ](https://www.softwareadvice.com/crm/leadsquared-profile/) ## Reviews * * * VR Verified ReviewerPeople OperationsInformation Technology and Services, 51-200 employees "We use Help Scout for managing our shared inbox and handling customer support tickets, and it's been a solid addition to our workflow." Apr 19, 2026 VR Verified ReviewerPeople OperationsInformation Technology and Services, 51-200 employees "Reporting and analytics are fairly basic compared to some alternatives, and there's limited flexibility when it comes to customising workflows or automations." Apr 19, 2026 CP Colleen P.Director of ProgrammingNon-Profit Organization Management, 11-50 employees "LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient." Apr 10, 2026 MD Max D.Night AuditHospitality, 51-200 employees "One downside is that someadvanced features require higher-tier plans, which can get expensive over time." Mar 25, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs Help Scout](https://www.softwareadvice.com/compare/2280-help-scout/vs/2764-Salesforce/)[Zendesk Suite vs Help Scout](https://www.softwareadvice.com/compare/2280-help-scout/vs/26892-Zendesk/)[Slack vs LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/vs/slack/)[LiveAgent vs LiveChat](https://www.softwareadvice.com/crm/liveagent-profile/vs/livechat/) Help Scout vs LiveChat - 2026 Comparison - Software Advice