All HelpCrunch Reviews
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HelpCrunch Reviews
Reviews Summary
Overall Rating
4.8Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.8
Value for money
4.7
Functionality
4.6
Pros
"marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system."
"My favrite feature is the AI assistant that saves us hours in writing help center content."
"The automated messages are great, and the ability to track customer journeys helps us provide better service."
Cons
"The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint."
"Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers."
"Their iOS app isn’t the best, does not refresh correctly and isn’t that user friendly compared to intercom."
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