--- title: "HelpCrunch Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HelpCrunch. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HelpCrunch is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) / HelpCrunch Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/helpcrunch-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/helpcrunch-profile/alternatives/) # HelpCrunch User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 195 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 157 reviews (81%) - 4 stars: 35 reviews (18%) - 3 stars: 2 reviews (1%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. - My favrite feature is the AI assistant that saves us hours in writing help center content. - The automated messages are great, and the ability to track customer journeys helps us provide better service. ### Most mentioned cons - The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint. - Their iOS app isn’t the best, does not refresh correctly and isn’t that user friendly compared to intercom. - IOS version lacks a few features, as I understand should be fixed in the next IOS update. ## HelpCrunch customer reviews Showing reviews 1-25 of 195 (page 1). ### The only chat which can solve all our needs so far - Overall rating: 5/5 - Reviewer: Anastasiia S. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. #### Cons That we need to pay extra for AI Editor. --- ### Way to improve HelpCrunch - Overall rating: 4/5 - Reviewer: Alex S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it is good based on the functionality it currently has. But there is always ways for improvement, right? #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript. #### Cons - The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent. - The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc" - The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on. #### Reasons for choosing HelpCrunch Primarily - because of your support on mobile platforms and based on feedback we received from our sales team. #### Vendor response Hey Alex! Thanks for the detailed review. Glad you found most of the functionality in HelpCrunch helpful and easy to use. Of course, there's always room for improvements - and that's what out team is always after. Wanted to address a few things you've pointed out: - Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year. - You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time. This way you can create a greeting or a pricing-related message with a link to your pricing page. Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat! Replied September 2019 --- ### Web software ok. Mobile app non-functional. Service non-existent - Overall rating: 2/5 - Reviewer: Andrew R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It was reasonably easy to install, although took a while to configure. #### Cons Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers. #### Vendor response Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them. We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features. We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care! Replied July 2020 --- ### Itegrated cost effective solution very suitable for SMB - Overall rating: 5/5 - Reviewer: Petr P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great integrated solution suitable for SMB, easy to deploy and manage, no complicated ticketing system and features uselfull only for enterprices. Knowledge base and chat integrated in one solution. KB default design is modern and nice, not necessary to customize too much (compared to Freshdesk for example). Full KB/chat customization is included (Freshdesk will ask you additional up to 40 USD). #### Cons Support can be faster. In „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem. #### Reasons for choosing HelpCrunch Met all requested features. Affordable price. Best quality / price ratio. #### Reasons for switching to HelpCrunch HubSpot Knowledge base is available from Professional license, too expensive (>350 USD). Help Scout have issues with chat availabilty in SPA (need page refresh). Freshdesk and Freshchat are overcomplicated, for full KB customization you need to pay +40 USD (default KB design is ugly old style, full customization is necessary) --- ### Excellent value-for-money Software for our SaaS business - Overall rating: 5/5 - Reviewer: Thomas B. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 ! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Complete suite for emailing and chat - Simple enough, yet highly customizable - Very reactive customer support teams #### Cons - No Drip email marketing implemented (well, not yet as of 12/2019) #### Reasons for switching to HelpCrunch Customerly did not work properly, and there was no answer for 2 weeks to our questions. #### Vendor response Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us. Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers. If any questions, we're always there to assist you. Replied January 2020 --- ### Has promise - Overall rating: 4/5 - Reviewer: Rodney M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Support wasn’t great for a support software company. Very Slow software, they need to invest in a CDN of something. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Price is the best feature of this software. Overall the software has promise but isn’t quite ready for prime time. They are trying to Copy intercom so if you would like someone similar to intercom this software could suit. #### Cons Support was ok to poor and they are over charging for importing data into the system (quoted me $300+). Their iOS app isn’t the best, does not refresh correctly and isn’t that user friendly compared to intercom. The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too). Just too slow and support the fact they are not quite ready for prime time. Maybe another year they will be #### Reasons for switching to HelpCrunch Pricing. Intercom just charge for everything. --- ### Excellent chat software for your Wordpress site! - Overall rating: 5/5 - Reviewer: Peter J. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helpcrunch is very easy to setup and configure. They offer a very low cost (free) entry level so you can evaluate as long as you want. Helpcrunch has very low impact on the site performance, which is very important to me. Helpcrunch has an app on tablets and mobile phones which is extremely responsive. I hardly ever miss a chat because the app is so fast. #### Cons I can not think of anything I don’t like about the software. It is technically ok, and the developers are not harassing me with commercial mails like many other do. It is friendly software, made by friendly people. #### Reasons for choosing HelpCrunch Because Helpcrunch was free for me. When they offered a lifelong fee I knew I could easily continue without paying a dime. However, Helpcrunch is so helpful to my site that I decided to pay for the one-off fee. They have deserved it! #### Reasons for switching to HelpCrunch I have only few visitors on my website, so having a solution with a relatively high subscription fee is not feasible for me. #### Vendor response Appreciate the kind words, Peter! Replied August 2019 --- ### Very good software that drives customer interaction - Overall rating: 5/5 - Reviewer: BJ J. - Verified reviewer: Yes - Industry: Newspapers - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very pleased. Nice people, good software and good value for money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received. I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening. It was a great use of time, because now I am finally seeing results when other software would draw crickets. So I would suggest HelpCrunch to anyone serious about communication. #### Cons I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now. #### Reasons for choosing HelpCrunch I liked the integration of a help desk with the news. #### Reasons for switching to HelpCrunch I found it to be a little more difficult to use and very expensive. #### Vendor response Thanks so much for the detailed review, BJ! We're looking to improve our user onboarding soon so it takes even less time to completely set up your account. And yes, facebook messenger integration is coming soon. Stay tuned! Appreciate your business. Replied August 2019 --- ### Excellent Tool For Your Customers - Overall rating: 5/5 - Reviewer: Juan B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I honestly stayed because of the awesome customer service that I received before I was a customer, and after. If your customer service would have been subpar, I would have stayed with the product I used before. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My customers can reach me with any questions they have about something I offer, or something in general on my website. Like the instant message I get on the app, and the ability reply to customers, even when they have left the site. #### Cons The only thing I don't like about the software is the fact that we can't change the suhdomain. I have my widget on multiple sites, but can't change the suhdomain. #### Reasons for choosing HelpCrunch The quick and responsive customer service. #### Reasons for switching to HelpCrunch Was offered a lifetime deal with Help Crunch and the customer service was top notch. #### Vendor response Hi Juan! Thanks for your review. Glad that you're now able to easily chat with your customers in real-time and reach them even after they leave your website. Your feature request regarding subdomains is well taken. We should start working on this soon. Cheers! Replied August 2019 --- ### HC runs our business! - Overall rating: 5/5 - Reviewer: John L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tribute is a business that directly interfaces with customers every single day on a very detailed level. HC helps us manage, organize and effectively communicate with every customer on time. #### Cons The UI has been improving over time which is great! A slightly more modern feel would be awesome. Functionality is much more important to us though #### Reasons for switching to HelpCrunch Intercom was insanely expensive and didn’t have the best functionality we needed #### Vendor response We're very glad to have Tribute team with us, John! Thanks for the kind words. We expect to roll out a small UI update to make the chat look even more modern already this month. Cheers! Replied August 2019 --- ### A Time-Saving Bonus - Overall rating: 5/5 - Reviewer: Diana S. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered HelpCrunch has simplified our customer support process, and the AI Editor is a huge bonus. It speeds up our response times without sacrificing quality. It's like having a great copywriter always ready to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A Time-Saving Bonus - HelpCrunch has simplified our customer support process #### Cons Everything works efficiently and without any issues. --- ### Great for customer care and chat - Overall rating: 5/5 - Reviewer: Ryan F. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bring able to keep all customer communications together in one place #### Cons Nothing. It all has worked perfectly. And when it didn't customer support were quick to help #### Reasons for switching to HelpCrunch It was too expensive and not worth the money --- ### The Bread and Butter for your digital support team. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros UI, Design, UX and features. Helpcrunch delivers value by focusing on communication. Sure you can have all the other bells and whistles it provides but for the price and plan you subscribe to it will do the job effectively and efficiently. #### Cons More integrations would be great and there are some 'limitors' based on plan but its only ever an issue if you're an enterprise. For the average startup or small business, helpcrunch is awesome. #### Reasons for switching to HelpCrunch Better Design #### Vendor response Thank you for the review! Replied August 2019 --- ### Inexpensive alternative to Intercom - Overall rating: 5/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered I would recommend Helpcrunch to all savvy sales/marketing/customer experience execs who are looking for a less expensive alternative solution to cover customer communication needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Helpcrunch doesn't break the bank unlike the major players like Drift or Intercom, yet it provides and extensive suite of functionality, very comparable to those two. #### Cons Nothing specific that I dislike - more native integrations would be nice though. #### Vendor response Appreciate your thoughts, David! Replied September 2020 --- ### Awesome - Overall rating: 5/5 - Reviewer: Jonathan F. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered My workers quickly got used to the software, they found it very easy to use, they had never used a tool as complete as this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is beautiful, very easy to use, although it is a fairly complete tool, our company is proud to use that application. we recommend it 100% #### Cons I honestly liked everything about this application. #### Vendor response Thanks for your review, Jonathan! Replied February 2021 --- ### Ever-improving, powerful alternative to Intercom - Overall rating: 5/5 - Reviewer: Max H. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Great customer service, willing to listen to any and all requests. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great. #### Cons I've been a customer for a couple of years and it was originally a more simple Chat solution but now they have developed and extended their platform with other features. #### Reasons for choosing HelpCrunch Value for money #### Reasons for switching to HelpCrunch Value for money #### Vendor response It's awesome to have you with us, Max! Replied October 2019 --- ### Started on the free plan, now on all-in-one premium plan - Overall rating: 5/5 - Reviewer: Nina B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered We used another support SaaS and separated from it because of some security issues. This one has no major vulnerabilities - at least I did not find info on the forums. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The biggest differentiator is the support team. Always available, attentive and professional. Thank you guys a lot! #### Cons Been using Helpcrunch for over 6 months, haven't noticed anything substantial. Sometimes though the system doesn't work well when we're on a slow Internet connection #### Vendor response We're glad to have you, Nina Replied February 2019 --- ### Nice pricing options and supports migration from previous tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It has lot of things bundled(like knowledge base, chat bot, email marketing, etc.) in it with awesome pricing options. Their chat widget is highly customizable to have a consistent look and feel with my website. #### Cons No such major cons, it is a nice tool. Only thing which they can improve is their basic price option. The basic variant should have some more features. --- ### Live chat for support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Implementing HelpCrunch saved us a lot of time and efforts being able to manage many more tasks with fewer support teammates #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Awesome live chat software for support team with lots of cool features: - chat notes - chat ratings - in-app messenger - automated and manual messages #### Cons I have literally nothing to complain about, everything works great and we rarely face any bugs. --- ### Easy to set up and send marketing messages - Overall rating: 5/5 - Reviewer: Konstantin R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered We were looking for a reliable communication solution for a reasonable price, and we got what we wanted. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We had no problem sending targeted messages to our customer audience through HelpCrunch toolset, it's easy to easy and offers a bunch of beautiful templates which we were able to customize as to our needs. #### Cons We are quite happy with HelpCrunch features and the seamless way it integrated with the other tools we are using. #### Vendor response Thanks for taking time to leave the review! Replied September 2019 --- ### I makes new opportunities possible - Overall rating: 4/5 - Reviewer: Bob K. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software is easy to use. For us as company but also for the visitors. I get several business requests in a month through the chat. #### Cons You can't combine the software with other tools like messenger so you have one tool for all your support questions. #### Vendor response Thanks for the review, Bob! Great to hear your visitors and your team enjoy using HelpCrunch chat. Facebook Messenger integration is coming soon! We will notify you when it's out. Replied August 2019 --- ### Great tool for my business - Overall rating: 5/5 - Reviewer: Victoria A. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered These guys are very responsive to all my team’s requests. For the price they ask, it’s definitely one of the best software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love it. Easy to set up and use. I especially like the way it looks like on our website - I was able to set it up exactly like I wanted. #### Cons 0 problems with the live chat in 3 months. Literally nothing I'd change, everything works as expected! #### Vendor response Very nice of you! Thanks for the great feedback Replied January 2019 --- ### Truly the best software out there - Overall rating: 5/5 - Reviewer: Lazar P. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 11/10. Thanks to HelpCrunch, I managed to triple the engagement on my personal website and manage to simplify the process of giving stuff for free with a single click. Also, according to visitors, they had top notch thanks to HelpCrunch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’m using a pro version od LiveChat and I must say it is AWESOME! 🔥 While I was redesigning my personal website, I had a goal to make it truly unique, and HelpCrunch made it happen :) #### Cons Everything is good, there’s truly nothing I dislike. #### Reasons for choosing HelpCrunch Value for money. #### Vendor response Your review made our team's day! Thanks much, Lazar :) Replied August 2019 --- ### Great value for money - Overall rating: 5/5 - Reviewer: Natalia T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered It's a great product, especially when you consider its fairly low price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Live chat widget is really beautiful. It has a lot of customization options which is a big plus, cause we can really adapt it to our brand's colors, style. - Useful email integration in chat. We can set up resending chat messages via email if they remain unseen for a e.g. 5 minutes - really useful. I also like the ability to quickly switch between sending a new message via live chat and email channels. #### Cons Nothing in particular, but would be great to see more channels integrations like facebook messenger and whatsapp. #### Vendor response Thanks Natalia! We're happy to have you among our customers. Replied February 2019 --- ### An awesome livechat tool - Overall rating: 5/5 - Reviewer: Madhu R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Awesome tool, within the budget, if you are looking for a LiveChat tool go for it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I can see what are the pages visited by the user while chatting email follow up restricting spam timezones availability and more #### Cons User is able to return to chat even after we block them #### Reasons for switching to HelpCrunch not that lively #### Vendor response Thanks Madhu! Replied September 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/?page=2) --- HelpCrunch Reviews, Pros and Cons - 2026 Software Advice