There wasn't anything I found that I dislike so far. But it can take some time to figure everything out.

It's easy to install, and the support team is helping. The user interface is nice.

Good solid connections with customers. Feel comfortable to know they have received some information.

Sometimes it's unclear for me how my customers see my messages after they've left the chat. But I should probably look more into this myself.

I can't think of anything that I dislike at this time.

It's been a really good experience so far, so we're excited to continue.

Sometimes it fails to notify on my phone that a user texted.

The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful.

From my experience with HelpCrunch I can say that it has been great. It has all the features we've been looking for and most importantly the support team is GREAT.

I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.

I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response.

Overall it is good based on the functionality it currently has. But there is always ways for improvement, right.

I have a really hard time staying logged in when I'm on a desktop and a laptop. It requires to log in anew constantly.

I honestly stayed because of the awesome customer service that I received before I was a customer, and after.

I like that it allows me to interact with our customers from my mobile phone through the app and that it has a Slack integration.

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app.

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

Simple to use & integrate, makes customers happy.

HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received.

HelpCrunch has a fantastic customer service team. Thumbs up particularly to Constantine, a great guy who is always on hand to assist at anytime.

I've done a research and found out HelpCrunch would be the best fit for us. Their pricing is absolute fair.

I love the ease of use and how organised it is. Using helpcrunch has helped me organise customer inquiries and I can easily navigate and look for conversations with the filter search function.

Ease of use and the ability to support our product and be able to market it using the same platform.

Its simplicity, the way it allows your customers to reach you for help.

I love how seamless and intuitive the product was for setup and use. Any quirk to our process was available as an option to  customize.

It's affordable & the customer service was excellent. I had all my questions answered within 24 hours even though I was only on a free trial version.

The price is great considering the features that it have. The support team is amazing.

It is a shame that you guys just stopped offering the free plan.

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.

The tool is also easily customizable, which is important when you integrate a chat box on your website or app.

Excellent platform and customer service. The platform is very robust and complete.

Zapier workflow integrations missing, but the team is working on it now.

The Chatbot runs in a few minutes at a awesome price performance.

The UI was great and integrations were nice. Overall, everything was really simple to use and set up.

I hate when I print proposals the page breaks horribly in the middle of sentences and photos.

I haven't been in business super long yet, but I knew I wanted to be organized from the getgo. HoneyBook has been AMAZING for that.

Honeybook is very easy to use and the UI is beautiful. They provide a lot of great built in resources, like example contract templates.

Software is very easy to use. Customer service is great and it's a great way to stay organized.

I love everything about HB and I love that they are always trying to improve and help in any way they can.

It's just been wonderful. Once I sat down and spent the time to set everything up the way it suited my business, I couldn't be more happy.

Honeybook is a great price, easy to use, has great customer service, and has lots of great ad one. The set up process is so easy for anyone.

The ONLY things I dislike about the software are very minor.

I have loved Honeybook since I first downloaded it...Customizing everything was easy and FUN. Any time i had questions customer service was super fast and nice...which makes everything easier.

Buggy, intermittent problems coupled with poor tech suport.

Definitely worth the investment in hours it’s saved me from hunting down emails and drafting contracts.

The interface is perfect, too. Friendly, but not too 'bubbly', so you still feel like a professional.

Tasks which are now automated I no longer have to keep worrying about completing, my business now is quite streamline.

I LOVE the referral program as well, the commission is beautiful. It's not only user friendly but the customer service has always been top notch as well.

So easy, helpful and affordable and I love that all my business management is in one place.

Luckily I had bookmarked HoneyBook and was able to get setup super quickly and start sending out professional looking proposals and contracts in only a few hours.

But my clients love it to, and I’m able to make every client, regardless of their billable worth, feel as important as they are.

We have been impressed with their constant improvement and development and their customer service team is A.

The delightful user interface for myself and clients, the organization for projects, the seamless integration of Honeybook into your life, helpful and friendly customer service.

When I was using it, I had a bit of trouble opening of attachments such as pdfs.

Ease of use, basic setup and easy to navigate with robust options for integrations and connecting all of my online tools.

I offer luxury services to high end clients and now I feel confident that every interaction supports and compliments my luxury brand.

No way to take notes on questionnaires. No way to add multiple templates to 1 email.

Ease of use, functionality is amazing, it’s intuitive, has awesome integrations.

Every piece of Honeybook helps me interact effectively with my clients, stay organized, and create a seamless, quality experience for each client.

Great tutorials available to help get set up. If you are considering it, by all means take the chance  you will absolutely LOVE IT.

I like that I can have all of my invoices in one place, it helps me take care of my taxes and allows me to track my income. My favorite thing is the brochure I've created.

I like the ease of seeing the pipeline and where I'm at with my bookings. I like the daily reminders to follow up on my clients.

Over great experience with great costumer service. It really make booking, invoicing and sending contracts to clients much simpler.

I love how user friendly it is. You have all of these amazing features to better yourself and your business.

US Dollar

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business.


Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers.

Chatbot helps companies automate routine tasks and jumpstart their lead generation activities.


Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns.


The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case.


Pricing is tiered, based on the number of agents and emails.

LongDescription

Support Ticket Management

Cataloging/Categorization

Surveys & Feedback

Email Alerts

Document Storage

Access Controls/Permissions

Transfers/Routing

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Knowledge Management

Communication Management

Customer Database

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Full Text Search

Call Center Management

Template Management

Data Import/Export

File Transfer

Email Templates

Self Service Portal

Help Desk Management

Content Management

Mobile Access

Proactive Chat

Transcripts/Chat History

Performance Metrics

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Workflow Management

Email Management

Ticket Management

Event Triggered Actions

File Sharing

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Decision Support

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Real-time Consumer-facing Chat

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Contact Database

Widgets

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Appointment Management

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Virtual Assistant

Search/Filter

Contact Management

Lead Management

Chatbot

For Startups

Web browser (OS agnostic)

Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

HelpCrunch

Live Online

Documentation

HoneyBook is the centralized clientflow management platform that empowers independent businesses to deliver remarkable client experiences and operate with confidence. 

Use one platform to see what’s happening with all projects. Manage each stage, from inquiry to payment—and everything in between.Keep invoices, contracts and all other important files organized in one space. HoneyBook's clientflow management software is easily accessible to you and your clients, from anywhere.


HoneyBook integrates with tools such as QuickBooks, Calendly, Zapier, Gmail and Google Calendar.

Get started with a 7 day free trial today.

Deadline Management

Signature Management

Document Templates

Customer Surveys

Electronic Payments

Invoice History

Status Tracking

Meeting Management

Payment Processing

Recurring/Subscription Billing

Time Tracking

Lead Capture

Proposal Generation

Debit/Credit Card Processing

Templates

Mobile Payments

Referral Tracking

Contract/License Management

Task Scheduling

Pre-built Templates

Electronic Signature

Project Billing

Group Scheduling

Credit Card Processing

Calendar/Reminder System

Invoice Management

Project Planning/Scheduling

Project Management

Task Planning

Customizable Invoices

Rules-Based Workflow

Pipeline Management

Customer Accounts

In-Person Payments

No-Code

Calendar Management

Room Booking

Content Library

Starter Plan: $19 per month, or billed annually at $16 per month.
Essentials Plan: $39 per month, or billed annually at $32 per month.
Premium Plan: $79 per month, or billed annually at $66 per month.

HelpCrunch vs HoneyBook

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