--- title: "HelpCrunch vs LiveChat - 2026 Comparison - Software Advice" description: "HelpCrunch vs LiveChat - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization." source_url: "https://www.softwareadvice.com/crm/helpcrunch-profile/vs/livechat/" page_type: "comparison" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / HelpCrunch vs LiveChat Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated October 7, 2026 # HelpCrunch vs. LiveChat: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated October 7, 2026 # HelpCrunch vs. LiveChat: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/helpcrunch-profile/) [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) 4.8 [(195)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/) Starting Price $15.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses HelpCrunch Based on 195 reviews - Popular among: Small businesses - Most common industry: IT & Software Development (39%) - Top use cases: Live Chat (9%), Customer Service (4%) and Help Desk (4%) 88% of users recommend this product [](https://www.softwareadvice.com/help-desk/livechat-profile/) [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1728)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Starting Price $25.00per month Free trial Free version Pros: - Ease of Use - Customer Support Cons: - Performance and Speed - Pricing Who uses LiveChat Based on 1728 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (17%), Retail, Consumer Goods & Services (14%) and Professional Services (11%) - Top use cases: Live Chat (25%), Customer Service (16%) and Help Desk (9%) 80% of users recommend this product [](https://www.softwareadvice.com/crm/helpcrunch-profile/) HelpCrunch 4.8 [(195)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/) [](https://www.softwareadvice.com/help-desk/livechat-profile/) LiveChat 4.6 [(1728)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.8 Based on 195 reviews Ease of use 4.7 Value for money 4.7 Customer support 4.8 Functionality 4.6 4.6 Based on 1,728 reviews Ease of use 4.6 Value for money 4.5 Customer support 4.6 Functionality 4.5 ## User interface * * * ## Key features Features selected based on 1,923 reviews from Customer Service * * * Autoresponders N/A Canned Responses 3.0 Chat/Messaging 5.0 File Sharing N/A Mobile Access 4.5 Multi-Channel Communication 5.0 Autoresponders 4.4 Canned Responses 4.4 Chat/Messaging 4.7 File Sharing 4.4 Mobile Access 4.6 Multi-Channel Communication 4.6 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ n8n embedNot enough reviews ](https://www.softwareadvice.com/product/506921-n8n-embed/) [ Benchmark EmailNot enough reviews ](https://www.softwareadvice.com/marketing/benchmark-profile/)[ GrasshopperNot enough reviews ](https://www.softwareadvice.com/voip/grasshopper-profile/)[ LeadSquaredNot enough reviews ](https://www.softwareadvice.com/crm/leadsquared-profile/) ## Reviews * * * Anastasiia S.Marketing managerDesign, 11-50 employees "marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system." Oct 14, 2024 Максим Г.Co-founderAnimation, 11-50 employees "The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint." May 21, 2024 Salatiel S.ManagerGambling & Casinos, 201-500 employees "The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would." Jul 2, 2026 MD Max D.Night AuditHospitality, 51-200 employees "One downside is that someadvanced features require higher-tier plans, which can get expensive over time." Mar 25, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Slack vs HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/vs/slack/)[LiveAgent vs HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/vs/liveagent/)[Slack vs LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/vs/slack/)[LiveAgent vs LiveChat](https://www.softwareadvice.com/crm/liveagent-profile/vs/livechat/)