HelpCrunch vs MangoApps

RATING:

4.8

(183)

HelpCrunch has 183 reviews and a rating of 4.77 / 5 stars vs MangoApps which has 144 reviews and a rating of 4.38 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (183)
4.4 (144)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
October 20, 2023
September 12, 2023
Pros/Cons
  • Pros

  • It's easy to install, and the support team is helping. The user interface is nice.
  • Good solid connections with customers. Feel comfortable to know they have received some information.
  • Cons

  • There wasn't anything I found that I dislike so far. But it can take some time to figure everything out.
  • Sometimes it's unclear for me how my customers see my messages after they've left the chat. But I should probably look more into this myself.
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  • Pros

  • Cost effective solution with lots of features and very helpful support and development team.
  • Easy to use, very customizable, and helpful customer support when problems arised.
  • Cons

  • Sometimes, the interface seems clunky. Groups/Projects are a little confusing and overlap.
  • You can have a history of chat and then suddenly it will all disappear never to return. I am talking about the small pop up boxes and not from internet explorer itself.
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Pricing Range
$
$
$
$
$
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Product Demo
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Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos