HelpCrunch

Remedy 9

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Ratings & Reviews

Overall Rating

4.81 / 5 (140)

4.13 / 5 (100)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

5.0 / 5

4.0 / 5

Customer Support

5.0 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

February 13, 2020

February 13, 2020

Pros/Cons

  • Pros

  • I love it. Easy to set up and use. I especially like the way it looks like on our website - I was able to set it up exactly like I wanted.

  • I love the live chat widget and the popups. Very easy to setup and to find your way around the dashboard.

  • Cons

  • A few improvments can be introduced the mobile user experiences but these are not critical at all

  • I would love to have a more advanced reporting per agent, but the way it's handled now is fine too

  • Pros

  • This tool is very helpful in managing alerts & can be nicely sync with monitoring tools.

  • It's instant. It's very easy to use. Ability to edit and add templates, to customize them to ones' need.

  • Cons

  • customization of the application was a very long process specially if you need to use the most of it. But once it is running, it is worth the pain.

  • its typically slow. It should be fast to use like Jira. rest all feature are very good

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots