Helpjuice.com Software


 

Helpjuice is a dedicated knowledge base and knowledge management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases.

Helpjuice was designed for speed and efficiency, and both are evident when using its intelligent search feature. The system begins searching for the best topics and articles even before a person has finished typing their query, and usually has suggestions before they’re done. It also tracks searches to provide detailed analyses of what topics are most frequently searched and which articles and topics are most frequently referenced.

Helpjuice is a Web-based platform. It is highly customizable, allowing businesses to match the look and feel of their websites and provide end-users with a seamless customer experience.

 

Helpjuice.com - Intercom knowledge base
 
  • Helpjuice.com - Intercom knowledge base
    Intercom knowledge base
  • Helpjuice.com - Jobber knowledge base
    Jobber knowledge base
  • Helpjuice.com - Matter knowledge base
    Matter knowledge base
  • Helpjuice.com - Pagelines knowledge base
    Pagelines knowledge base
  • Helpjuice.com - Hightower knowledge base
    Hightower knowledge base
  • Helpjuice.com - Idea knowledge base
    Idea knowledge base
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

32 Reviews of Helpjuice.com

Showing 1-20 of 32

 

Start your review of Helpjuice.com

Click to start
https://www.softwareadvice.com/crm/helpjuice-review/

Tara from TempAlert
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Really Good!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A nice userfriendly knowledgebase that my entire team can contribute to.

Pros

The software is really easy to use and navigate. I love how sleek the reports are as well as the weekly report of our sites health. Overall it's a huge improvement from our last knowledgebase hosted in salesforce

Cons

Support was a little slow to respond, it took roughly 4 days to get an initial response for an easy how-to. Sometimes the article formats look different from when you're editing it and from when you publish it. I would recommend to customers to keep the format as simple as possible. The other cons are just minor software enhancements like dynamic reporting but nothing has been a blocker or critical issue so far!

Source: Capterra
 

Michael from Method.me
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Great Knowledge Base Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Help Juice has great search capabilities and is easy to setup and configure to match your company brand,

Cons

I wish there was better filtering for analytics. We have both internal and external users and I would love an easier way to filter out external users from our metrics.

Source: Capterra
 

Chris from SMS St. Michael Strategies
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great Support Desk Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very customizable and easy to learn. Integrates well with our website. Organizes articles cleanly and love the stats!

Pros

- Clean interface
- Not cluttered
- Easy to use

Cons

- Hard to find where I could preview our site at 1st.

Source: Capterra
 

Kelly from Light
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Article management and knowledge base

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Thanks for the awesome product guys!

The first of my two main feature requests is the ability to make a draft version of an already published article. Example: I have a published article and I want to plan for an upcoming feature change. I'd like to edit all of the articles this feature is mentioned in before the day the feature launches so that I can just push the changes live on that day.

The new article would be linked as a draft version of the published articles so that when it goes live, it just replaces the live article.

The second of my two requests is that your help page be a little more fleshed out. For example, I recently found that you do have the ability to nest content or articles within other articles. Which I think is awesome. But I didn't realize you had this because I searched your knowledge base and was unable to find anything about it there.

Thanks!

Pros

Clean design. Easy to navigate.

Cons

Hard to find something without messaging support.

Source: Capterra
 

Jen from FASO.com

March 2017

March 2017

The support staff has been super helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

The support staff takes care of issues quickly and with a smile (well, can't see the smile, but he's friendly!) I have had a LOT of requests and he's always on the ball. Great customer service from him!

Source: Capterra
 

Dreas from SpamExperts

March 2017

March 2017

Great knowledgebase system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was amazed with the speed and quality of support provided, them pro-actively handling migration of our existing KB (for free during the trial period!), and in general the ease of managing the KB from their system. So far, no issues detected.

Source: Capterra
 

Melissa from Collage.com

February 2017

February 2017

Customer Service is Key

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As the manager of a customer service team, I appreciate HelpJuice's customer service so much. They are outstanding and answer any and all questions immediately. I appreciate it so much!

Source: Capterra
 

jignesh from shoppingvila

December 2016

December 2016

good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

good service and also easy to use the product.quality product thank you,i will recommend others to buy

Source: Capterra
 

Brianna from Streak

November 2016

November 2016

Manager of Support Services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I joined Helpjuice a few months ago and have been thrilled with the experience so far! The product is easy to use and the amount of freedom you get with the design is unprecedented. You're not locked into a cookie-cuter layout, so the sky's the limit!

You can tell that they're pushing their product forward and trying to make something that is unique from other knowledge base platforms out there. Their recent updates to their Analytics shows that they've been working hard on providing value to their customers.

We're just getting ready to add multi-language support and I wish there was an easier way to manage translated files (like auto-translations) but understand that can be considered an entirely different market itself.

My favorite- incredible customer service!! Their team goes above and beyond to help make sure you have everything you need, just they way you want it. If I ever have a question or concern, they're quick to respond and always willing to help.

I'd definitely recommend to anyone who is looking to build a one-of-a-kind knowledge base.

Source: Capterra
 

Cooper from Social Tables

October 2016

October 2016

The best Knowledge Base around

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Although we've only just started, building our new Knowledge Base in Helpjuice has already been an absolute dream. The backend is easy to navigate and the editor is simple and straightforward, yet far more robust than our previous KB solution... embedding videos and gifs has added a whole new element to our content! There aren't enough characters allowed in this review to fully encapsulate all of the great features available, so check them out for yourself!

Beyond the tool itself, which we're absolutely loving, the communication and support from the Helpjuice team is top-notch. They have been more than willing to ensure that our KB is customized to perfection. I would highly recommend that any company building a new Knowledge Base from scratch or refreshing their existing Knowledge Base use Helpjuice to do so.

Source: Capterra
 

Lena from Lodgify
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Very Happy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far I have to say that we have been really happy with the funcionality of Helpjuice. The support team is great and very helpful and we haven't really had any problems so far that couldn't be resolved. The only minor thing is that the analytics were a little bit difficult to grasp in the beginnning and could still be improved.

Pros

It's adaptabiity and that it offers great designs and the analytics.

Cons

The analytics could be a little bit more comprehensive and could give more detail about unsuccessful searches etc.

Source: Capterra
 

Seth from N/A

October 2016

October 2016

Very good Support Center Software for the price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was on a trial with these guys and they are awesome, the help center is completely customizable and it is so easy to use. Very user friendly.

Source: Capterra
 

Bill from Chief Products

October 2016

October 2016

Great Support Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The team at Helpjuice have developed an excellent support platform. We use it to provide a knowledge Base of support articles for our customers. We appreciate the ability to easily publish articles, keep them organised and stylise the entire experience to match our website. There are a few ease-of-use issues that we'd like to see addressed, but the customer service team at Helpjuice has always been extremely responsive. All-in-all it is a support platform that I'd highly recommend.

Source: Capterra
 

Will from Teem
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Helpjuice is a perfect Help Center service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We moved to Helpjuice for the following reasons: lots of options, saves us money. What we got however has eclipsed this. We have found Helpjuice to have more features than we expected, important reporting, wonderful customizability, and great customer support. They have been very responsive and willing to work with us through some fairly specific SEO requirements as well. All this for a cost that won't break the bank.

Pros

Noted in the review

Cons

We have had some downtime, but this has been limited.

Source: Capterra
 

Josh from MinistryPixel.com

October 2016

October 2016

Powerful Knowledge Base Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helpjuice has put together a super powerful knowledge base for businesses of any size. Their analytics technology makes it easy to see what people really need help with. The Helpjuice support team is responsive and super helpful. That goes a long way.

Pros

Functionality and support is top notch.

Cons

Pricing is a bit high compared to other solutions

Source: Capterra
 

Raychel from Real Appeal
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

We need to add more features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article.

Pros

clean design

Cons

Missing:
Feedback option from internal users
Start ratings from external users
Font size choice or consistency
Word type editing for articles
Internal users favorites list
Internal users search history
Add links to jump to certain parts of articles ex: mobile vs PC
Access to search bar when in an open article
Video ability
New article request function from user

Source: Capterra
 

Hank from ZoomInfo

October 2016

October 2016

Helpjuice Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really like Helpjuice. I evaluated a lot of vendors and Helpjuice was the simple easy to use option we were looking for.

Source: Capterra
 

Pratik from Directi
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

A good desk to start begin with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using multiple helpdesk applications for a very long time. From legacy applications to open source applications. Help juice holds its own in this competitive market and is something that I can recommend if you are starting out with a new setup. It's easy to use and intuitive and costs lesser then quite a few applications available in the market right now.

Pros

Ease of use, intuitive interface, cost.

Cons

Scalability, satellite desk features.

Advice to Others

It's moving in the right direction. Keep up the good work.

Source: Capterra
 

Gabriel Okumu from n/A

October 2016

October 2016

Fairly Average

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Choice of color and ease of use including navigation is easy. Customer support needs more work. Generally this is good work.

Source: Capterra
 

Ilan from ClickCease.com
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Awesome Help Desk!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We needed an automated helpdesk for ClickCease.com. We found dozens of services but we decided to go with HelpJuice due to the great automation features they provided. We are not sorry, we are super happy with the software and it has increased our retention!
The guys at HJ (Emil and the crew) were speedy and efficient with the setup and have been there for us with any question we had. Don't think twice, this is the way to go!

Pros

The ability to instantly setup Q&A.

Cons

No livechat automation, but I understand that is in the works.

Source: Capterra
 
 
Write a Review