Helpjuice.com Software


 

Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases. The solution can also be hosted on-premises for allowing access only from internal servers and restricting any access via public domains.

Helpjuice features customized designing and styling tools that allow content creators to create QAs for their knowledge base. The tagging feature allows developers to tag questions in multiple relevant categories. The system begins searching for the top topics and articles based on the search query. It also tracks searches to provide detailed analyses of what topics are most frequently searched and which articles and topics are most frequently referenced.

Helpjuice is a customizable solution that allows businesses to match the look and feel of their websites. The solution is available on a monthly subscription basis.

 

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Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

34 Reviews of Helpjuice.com

Showing 1-20 of 34

 

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Marty from FRONTSTEPS
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Very quick to setup, responsive team to assist in loading and customizing your KB.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer service agent was very helpful in getting things setup. He answered all of our questions and assisted us in loading our existing help documents. It has a good interface with Salesforce and creating new content is very intuitive and quick.

Cons

I would like to see an improved Salesforce integration to be more native and through the App Exchange. It would be great to also see this being Lightning-enabled.

Review Source: Capterra

  Response: Helpjuice, Helpjuice, Inc.

Date: November 2017

November 2017

 

Hi Marty,

Thanks for your review -- we are happy to Frontsteps onboard, as a customer.

We're indeed a small team of 12 people, and have been doing Enterprise Knowledge Base software for over 7 years.

Nothing pains me more when customers look at our strength and take it as a weakness.

We've personally made sure we implement as many requests as you have asked for, and have made sure your customer experience is as small & cozy as it can be -- something you cannot get at our competitors.

 

Stuart from Cloudhouse
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Fantastic on-boarding experience up until the rebranding which took longer than expected

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Support

Recommended it already! This is a KB and Doc system for Product Managers... it is all about the data and helping me improve the product

Pros

Analytics, analytics, analytics - its why we move to the solution - great to get insight into popular articles. Abiliity to integrate into our existing Support process and have a dedicated document view.

Cons

Could do with a couple of improvements for publishing articles, lacks some of the capabilities used to when creating content
- the code formatting is not very good, have line wrap issues and no syntax highlighting
- difficult to create pdf reports that are legible as the formatting is very poor when trying to print the html page
- difficult to export analytics data to other systems
- need to it possible to just link to other articles (very easy to embed articles) - why not offer the option to display link or content when I use the

Review Source: Capterra

  Response: Helpjuice, Helpjuice, Inc.

Date: September 2017

September 2017

 

Hey Stuart! :-)

Thanks for the detailed review. I'm really bummed that we didn't WOW you with our customer service and product. We really take pride in our work.

I really appreciate the feedback, and am taking the cons as a todo list for us.

Thanks again for being a customer of Helpjuice.

Emil Hajric
CEO, Helpjuice

 

Tara from TempAlert
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Really Good!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support

A nice userfriendly knowledgebase that my entire team can contribute to.

Pros

The software is really easy to use and navigate. I love how sleek the reports are as well as the weekly report of our sites health. Overall it's a huge improvement from our last knowledgebase hosted in salesforce

Cons

Support was a little slow to respond, it took roughly 4 days to get an initial response for an easy how-to. Sometimes the article formats look different from when you're editing it and from when you publish it. I would recommend to customers to keep the format as simple as possible. The other cons are just minor software enhancements like dynamic reporting but nothing has been a blocker or critical issue so far!

Review Source: Capterra

  Response: Helpjuice, Helpjuice, Inc.

Date: September 2017

September 2017

 

Hi Tara,

Thanks for the kind review. I'm very sorry it took so long for a response in that one instance!

I really feel bummed out about that, as it really never happens.

Thanks again for being a customer & for your kind review

Emil Hajric,
CEO of Helpjuice.com

 

Michael from Method.me
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Great Knowledge Base Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Help Juice has great search capabilities and is easy to setup and configure to match your company brand,

Cons

I wish there was better filtering for analytics. We have both internal and external users and I would love an easier way to filter out external users from our metrics.

Review Source: Capterra
 

Chris from SMS St. Michael Strategies
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great Support Desk Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Very customizable and easy to learn. Integrates well with our website. Organizes articles cleanly and love the stats!

Pros

- Clean interface
- Not cluttered
- Easy to use

Cons

- Hard to find where I could preview our site at 1st.

Review Source: Capterra
 

Kelly from Light
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Article management and knowledge base

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Thanks for the awesome product guys!

The first of my two main feature requests is the ability to make a draft version of an already published article. Example: I have a published article and I want to plan for an upcoming feature change. I'd like to edit all of the articles this feature is mentioned in before the day the feature launches so that I can just push the changes live on that day.

The new article would be linked as a draft version of the published articles so that when it goes live, it just replaces the live article.

The second of my two requests is that your help page be a little more fleshed out. For example, I recently found that you do have the ability to nest content or articles within other articles. Which I think is awesome. But I didn't realize you had this because I searched your knowledge base and was unable to find anything about it there.

Thanks!

Pros

Clean design. Easy to navigate.

Cons

Hard to find something without messaging support.

Review Source: Capterra
 

Jen from FASO.com

March 2017

March 2017

The support staff has been super helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Support

The support staff takes care of issues quickly and with a smile (well, can't see the smile, but he's friendly!) I have had a LOT of requests and he's always on the ball. Great customer service from him!

Review Source: Capterra
 

Dreas from SpamExperts

March 2017

March 2017

Great knowledgebase system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was amazed with the speed and quality of support provided, them pro-actively handling migration of our existing KB (for free during the trial period!), and in general the ease of managing the KB from their system. So far, no issues detected.

Review Source: Capterra

  Response: Helpjuice, Helpjuice, Inc.

Date: March 2017

March 2017

 

Thanks Dreas!

 

Melissa from Collage.com

February 2017

February 2017

Customer Service is Key

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Support

As the manager of a customer service team, I appreciate HelpJuice's customer service so much. They are outstanding and answer any and all questions immediately. I appreciate it so much!

Review Source: Capterra
 

jignesh from shoppingvila

December 2016

December 2016

good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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good service and also easy to use the product.quality product thank you,i will recommend others to buy

Review Source: Capterra

  Response: Helpjuice, Helpjuice, Inc.

Date: December 2016

December 2016

 

Thanks Jignesh!

 

Brianna from Streak

November 2016

November 2016

Manager of Support Services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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I joined Helpjuice a few months ago and have been thrilled with the experience so far! The product is easy to use and the amount of freedom you get with the design is unprecedented. You're not locked into a cookie-cuter layout, so the sky's the limit!

You can tell that they're pushing their product forward and trying to make something that is unique from other knowledge base platforms out there. Their recent updates to their Analytics shows that they've been working hard on providing value to their customers.

We're just getting ready to add multi-language support and I wish there was an easier way to manage translated files (like auto-translations) but understand that can be considered an entirely different market itself.

My favorite- incredible customer service!! Their team goes above and beyond to help make sure you have everything you need, just they way you want it. If I ever have a question or concern, they're quick to respond and always willing to help.

I'd definitely recommend to anyone who is looking to build a one-of-a-kind knowledge base.

Review Source: Capterra
 

Cooper from Social Tables

October 2016

October 2016

The best Knowledge Base around

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Although we've only just started, building our new Knowledge Base in Helpjuice has already been an absolute dream. The backend is easy to navigate and the editor is simple and straightforward, yet far more robust than our previous KB solution... embedding videos and gifs has added a whole new element to our content! There aren't enough characters allowed in this review to fully encapsulate all of the great features available, so check them out for yourself!

Beyond the tool itself, which we're absolutely loving, the communication and support from the Helpjuice team is top-notch. They have been more than willing to ensure that our KB is customized to perfection. I would highly recommend that any company building a new Knowledge Base from scratch or refreshing their existing Knowledge Base use Helpjuice to do so.

Review Source: Capterra

  Response: Helpjuice, Helpjuice, Inc.

Date: October 2016

October 2016

 

Thanks for the kind words, Cooper!

 

Lena from Lodgify
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Very Happy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far I have to say that we have been really happy with the funcionality of Helpjuice. The support team is great and very helpful and we haven't really had any problems so far that couldn't be resolved. The only minor thing is that the analytics were a little bit difficult to grasp in the beginnning and could still be improved.

Pros

It's adaptabiity and that it offers great designs and the analytics.

Cons

The analytics could be a little bit more comprehensive and could give more detail about unsuccessful searches etc.

Review Source: Capterra

  Response: Helpjuice, Helpjuice, Inc.

Date: October 2016

October 2016

 

Thanks Lena!

 

Seth from N/A

October 2016

October 2016

Very good Support Center Software for the price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

I was on a trial with these guys and they are awesome, the help center is completely customizable and it is so easy to use. Very user friendly.

Review Source: Capterra

  Response: Helpjuice, Helpjuice, Inc.

Date: October 2016

October 2016

 

Thanks Seth!

 

Bill from Chief Products

October 2016

October 2016

Great Support Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The team at Helpjuice have developed an excellent support platform. We use it to provide a knowledge Base of support articles for our customers. We appreciate the ability to easily publish articles, keep them organised and stylise the entire experience to match our website. There are a few ease-of-use issues that we'd like to see addressed, but the customer service team at Helpjuice has always been extremely responsive. All-in-all it is a support platform that I'd highly recommend.

Review Source: Capterra
 

Will from Teem
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Helpjuice is a perfect Help Center service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We moved to Helpjuice for the following reasons: lots of options, saves us money. What we got however has eclipsed this. We have found Helpjuice to have more features than we expected, important reporting, wonderful customizability, and great customer support. They have been very responsive and willing to work with us through some fairly specific SEO requirements as well. All this for a cost that won't break the bank.

Pros

Noted in the review

Cons

We have had some downtime, but this has been limited.

Review Source: Capterra
 

Josh from MinistryPixel.com

October 2016

October 2016

Powerful Knowledge Base Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helpjuice has put together a super powerful knowledge base for businesses of any size. Their analytics technology makes it easy to see what people really need help with. The Helpjuice support team is responsive and super helpful. That goes a long way.

Pros

Functionality and support is top notch.

Cons

Pricing is a bit high compared to other solutions

Review Source: Capterra

  Response: Helpjuice, Helpjuice, Inc.

Date: October 2016

October 2016

 

Thanks Josh!

 

Raychel from Real Appeal
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

We need to add more features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article.

Pros

clean design

Cons

Missing:
Feedback option from internal users
Start ratings from external users
Font size choice or consistency
Word type editing for articles
Internal users favorites list
Internal users search history
Add links to jump to certain parts of articles ex: mobile vs PC
Access to search bar when in an open article
Video ability
New article request function from user

Review Source: Capterra
 

Hank from ZoomInfo

October 2016

October 2016

Helpjuice Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really like Helpjuice. I evaluated a lot of vendors and Helpjuice was the simple easy to use option we were looking for.

Review Source: Capterra

  Response: Helpjuice, Helpjuice, Inc.

Date: October 2016

October 2016

 

Thanks Hank!

 

Pratik from Directi
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2016

October 2016

A good desk to start begin with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

I have been using multiple helpdesk applications for a very long time. From legacy applications to open source applications. Help juice holds its own in this competitive market and is something that I can recommend if you are starting out with a new setup. It's easy to use and intuitive and costs lesser then quite a few applications available in the market right now.

Pros

Ease of use, intuitive interface, cost.

Cons

Scalability, satellite desk features.

Advice to Others

It's moving in the right direction. Keep up the good work.

Review Source: Capterra

  Response: Helpjuice, Helpjuice, Inc.

Date: October 2016

October 2016

 

Thanks Pratik!

 
 
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