Helpjuice.com software


Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases. The solution can also be hosted on-premises for allowing access only from internal servers and restricting any access via public domains.

Helpjuice features customized designing and styling tools that allow content creators to create QAs for their knowledge base. The tagging feature allows developers to tag questions in multiple relevant categories. The system begins searching for the top topics and articles based on the search query. It also tracks searches to provide detailed analyses of what topics are most frequently searched and which articles and topics are most frequently referenced.

Helpjuice is a customizable solution that allows businesses to match the look and feel of their websites. The solution is available on a monthly subscription basis.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8

44 Reviews of Helpjuice.com

Showing 1 - 20 of 44

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  • Tyler from Versature

    Number of employees: 11-50 employees

    August 2018

    Excellent Knowledge Base Platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has been a very easy transition. From migrating our content to their extremely quick and reliable support, we've had an excellent experience so far.

    Pros

    It is extremely customizable. We have strict brand rules we have to follow and Helpjuice allowed us to make all the customizations we needed.

    Cons

    The ability to edit articles from their published URL. I believe this is actively being worked on.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ginger from WebPunch

    May 2018

    Great software & wonderful customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We love the customized features, the customer support has been really great. It's very easy to use (like using Google Docs or Microsoft Word). We chose Helpjuice as the pricing was good too.

    Cons

    We are new users, so I don't have any negative comments about it. So far we have loved it and the ease of use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Manoj from YayPay Inc.

    Number of employees: 11-50 employees

    May 2018

    Easy to use, practical, and effective

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Set up was easy and the Helpjuice team was prompt with customization requests. Intuitive interface. Makes it easy to create and deploy a rich content library. Excellent customer service

    Cons

    Editor can have more features but the company is making good progress with additions / improvements.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jacob from Montage | Video Interviewing

    Number of employees: 51-200 employees

    May 2018

    Easy to use, great service, worked for exactly what we needed it for.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Service has been responsive and excellent. Helped us make updates, and the software is also very easy to use with many features. Best available Knowledge Base for the money

    Cons

    None that I can think of, I was looking for a knowledge base only, many other companies have many extras that I don't need.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • C. from Elite Payroll

    April 2018

    Great and easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's flexible and intuitive for creating a knowledge base for your company. You can tag and structure articles into easy to understand categories.

    Cons

    It would be nice to have a feature to forward articles or export to other formats. Other than that, it's a great software system.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • James from Volentric

    Number of employees: 11-50 employees

    April 2018

    The transition from wordpress to this KB platform has been wonderful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's very user friendly - All of our agents can easily access anything they need. It can be updated and published for review instantly.

    Cons

    Don't have any at the moment because we are relatively new to the product. If I had to say anything, it's the importing feature - didn't appear to be compatible with many external outlets. That said, I'll turn this into a pro - the customer support team was able to fulfill my needs in less than 12 hours.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Christina from Club Speed

    Number of employees: 11-50 employees

    April 2018

    So far my experience has been positive. Still learning all of the features available!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Adding in new content is a breeze. I enjoy getting the weekly analytics. The support team has been great, and resolve my issues/requests in less than 24 hours!

    Cons

    None, so far! I am slowly entering all of our content in, and have 2 of my customers reviewing the ease of use.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    February 2018

    Help Juice has transformed our help page from a static page of facts to an engaging experience.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software has extreme ease of use with amazing features. The ability to tag articles alone cuts down on having repeat articles and a sea of information a customer may not need just to make sure the bases are covered. It's also just really beautiful and simple to set up.

    Cons

    If I had to say anything, I would say the color palette on the backend could be brightened up a bit.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Marty from FRONTSTEPS

    Number of employees: 51-200 employees

    November 2017

    Very quick to setup, responsive team to assist in loading and customizing your KB.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer service agent was very helpful in getting things setup. He answered all of our questions and assisted us in loading our existing help documents. It has a good interface with Salesforce and creating new content is very intuitive and quick.

    Cons

    I would like to see an improved Salesforce integration to be more native and through the App Exchange. It would be great to also see this being Lightning-enabled.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Helpjuice, Helpjuice, Inc.

    November 2017

    Hi Marty, Thanks for your review -- we are happy to Frontsteps onboard, as a customer. We're indeed a small team of 12 people, and have been doing Enterprise Knowledge Base software for over 7 years. Nothing pains me more when customers look at our strength and take it as a weakness. We've personally made sure we implement as many requests as you have asked for, and have made sure your customer experience is as small & cozy as it can be -- something you cannot get at our competitors.

  • Stuart from Cloudhouse

    Number of employees: 11-50 employees

    September 2017

    Fantastic on-boarding experience up until the rebranding which took longer than expected

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Recommended it already! This is a KB and Doc system for Product Managers... it is all about the data and helping me improve the product

    Pros

    Analytics, analytics, analytics - its why we move to the solution - great to get insight into popular articles. Abiliity to integrate into our existing Support process and have a dedicated document view.

    Cons

    Could do with a couple of improvements for publishing articles, lacks some of the capabilities used to when creating content
    - the code formatting is not very good, have line wrap issues and no syntax highlighting
    - difficult to create pdf reports that are legible as the formatting is very poor when trying to print the html page
    - difficult to export analytics data to other systems
    - need to it possible to just link to other articles (very easy to embed articles) - why not offer the option to display link or content when I use the

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Helpjuice, Helpjuice, Inc.

    September 2017

    Hey Stuart! :-) Thanks for the detailed review. I'm really bummed that we didn't WOW you with our customer service and product. We really take pride in our work. I really appreciate the feedback, and am taking the cons as a todo list for us. Thanks again for being a customer of Helpjuice. Emil Hajric CEO, Helpjuice

  • Tara from TempAlert

    Number of employees: 11-50 employees

    September 2017

    Really Good!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A nice userfriendly knowledgebase that my entire team can contribute to.

    Pros

    The software is really easy to use and navigate. I love how sleek the reports are as well as the weekly report of our sites health. Overall it's a huge improvement from our last knowledgebase hosted in salesforce

    Cons

    Support was a little slow to respond, it took roughly 4 days to get an initial response for an easy how-to. Sometimes the article formats look different from when you're editing it and from when you publish it. I would recommend to customers to keep the format as simple as possible. The other cons are just minor software enhancements like dynamic reporting but nothing has been a blocker or critical issue so far!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Helpjuice, Helpjuice, Inc.

    September 2017

    Hi Tara, Thanks for the kind review. I'm very sorry it took so long for a response in that one instance! I really feel bummed out about that, as it really never happens. Thanks again for being a customer & for your kind review Emil Hajric, CEO of Helpjuice.com

  • Michael from Method.me

    Number of employees: 51-200 employees

    June 2017

    Great Knowledge Base Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Help Juice has great search capabilities and is easy to setup and configure to match your company brand,

    Cons

    I wish there was better filtering for analytics. We have both internal and external users and I would love an easier way to filter out external users from our metrics.

    Review Source: Capterra
  • Chris from SMS St. Michael Strategies

    Number of employees: 11-50 employees

    April 2017

    Great Support Desk Tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very customizable and easy to learn. Integrates well with our website. Organizes articles cleanly and love the stats!

    Pros

    - Clean interface
    - Not cluttered
    - Easy to use

    Cons

    - Hard to find where I could preview our site at 1st.

    Review Source: Capterra
  • Kelly from Light

    Number of employees: 51-200 employees

    April 2017

    Article management and knowledge base

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Thanks for the awesome product guys! The first of my two main feature requests is the ability to make a draft version of an already published article. Example: I have a published article and I want to plan for an upcoming feature change. I'd like to edit all of the articles this feature is mentioned in before the day the feature launches so that I can just push the changes live on that day. The new article would be linked as a draft version of the published articles so that when it goes live, it just replaces the live article. The second of my two requests is that your help page be a little more fleshed out. For example, I recently found that you do have the ability to nest content or articles within other articles. Which I think is awesome. But I didn't realize you had this because I searched your knowledge base and was unable to find anything about it there. Thanks!

    Pros

    Clean design. Easy to navigate.

    Cons

    Hard to find something without messaging support.

    Review Source: Capterra
  • Jen from FASO.com

    March 2017

    The support staff has been super helpful!

    Ease-of-use
    Functionality
    Quality
    Support

    The support staff takes care of issues quickly and with a smile (well, can't see the smile, but he's friendly!) I have had a LOT of requests and he's always on the ball. Great customer service from him!

    Review Source: Capterra
  • Dreas from SpamExperts

    March 2017

    Great knowledgebase system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I was amazed with the speed and quality of support provided, them pro-actively handling migration of our existing KB (for free during the trial period!), and in general the ease of managing the KB from their system. So far, no issues detected.

    Review Source: Capterra

    Response: Helpjuice, Helpjuice, Inc.

    March 2017

    Thanks Dreas!

  • Melissa from Collage.com

    February 2017

    Customer Service is Key

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    As the manager of a customer service team, I appreciate HelpJuice's customer service so much. They are outstanding and answer any and all questions immediately. I appreciate it so much!

    Review Source: Capterra
  • jignesh from shoppingvila

    December 2016

    good product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    good service and also easy to use the product.quality product thank you,i will recommend others to buy

    Review Source: Capterra

    Response: Helpjuice, Helpjuice, Inc.

    December 2016

    Thanks Jignesh!

  • Brianna from Streak

    November 2016

    Manager of Support Services

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I joined Helpjuice a few months ago and have been thrilled with the experience so far! The product is easy to use and the amount of freedom you get with the design is unprecedented. You're not locked into a cookie-cuter layout, so the sky's the limit! You can tell that they're pushing their product forward and trying to make something that is unique from other knowledge base platforms out there. Their recent updates to their Analytics shows that they've been working hard on providing value to their customers. We're just getting ready to add multi-language support and I wish there was an easier way to manage translated files (like auto-translations) but understand that can be considered an entirely different market itself. My favorite- incredible customer service!! Their team goes above and beyond to help make sure you have everything you need, just they way you want it. If I ever have a question or concern, they're quick to respond and always willing to help. I'd definitely recommend to anyone who is looking to build a one-of-a-kind knowledge base.

    Review Source: Capterra
  • Steve from Steve Rice Law

    Number of employees: 2-10 employees

    October 2016

    Zendesk to Helpjuice for knowledge base excellence

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I left Zendesk for other apps. For the knowledge base, I switched to Helpjuice, which specializes in that sort of thing. I like it. It enables me to have more than two levels of organization, to have articles in more than one place, to get feedback from users without their having to sign in, and lets me have authorless articles from the perspective of the viewer. Plus, the search functionality is better and faster. There are some things I miss, like the ability to edit articles from the article page itself, but Helpjuice appears to be responsive and fast to make changes in response to critical feedback. They don't make me feel like I'm a nuisance. They make me feel like I am helping them to build a better app.

    Review Source: Capterra

    Response: Helpjuice, Helpjuice, Inc.

    October 2016

    Thanks Steve!

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