About Helpjuice

Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases. The solution can also be hosted on-premises for allowing access only from internal servers and restricting any access via public domains. Helpjuice features customized designing and styling tools that allow content creators to create QAs for their knowledge base. The tagging feature allows developers to tag questions in multiple relevant categories. The system begins searching for the top topics and articles based on the search query. It also tracks searches to provide detailed analyses of what topics are most frequently searched and whi...

Helpjuice Pricing

We believe software pricing should be simple, and capped at a certain rate. That's why our pricing starts at $120/month for up to 4 users, and goes up to $369/mo for UNLIMITED USERS. All plans include amazing customer support, and access to all features & 300+ integrations.

Starting price: 

$120.00 per month

Free trial: 

Available

Free version: 

Not Available

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Helpjuice User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 73 reviews

User Profile

Gaby

Q-nomy

Verified reviewer

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed April 2020

Best knowledge base tool I could find!

Our main with our previous knowledge base was the difficulty to find a relevant article and the general layout and design of the tool. With Helpjuice we get a state-of-the-line dynamic search engine that swiftly displays relevant results. Helpjuice comes with multiple themes which you can use and in case you would like to customize the look of the theme, you can do that by yourself or ask the help of Helpjuice's design team.

Pros

They also provide full customization service to change the look of the knowledge base per your product's design.

Cons

Admin dashboard could a few more features and tweaks (but Helpjuice offers to customize the admin screens as well!)

Reasons for choosing Helpjuice

Features, bundle price and not per user, customization options

Reasons for switching to Helpjuice

We wanted to put our focus on our product and use a 3rd-party service for this need. Less maintenance and a much better product than what we can create ourselves.

Andrew

CBC Computer Systems

Verified reviewer

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed August 2021

Helpjuice is a Knowledge Base Champion!

We are aiming to reduce duplicate questions and topics for support and provide an easy to use option for our customers to find answers to widely asked questions. Helpjuice has made this possible and done so in a way that was easy to implement and maintain.

Pros

We love the searchability, the ease of category management and the article editor. The ability to request customization is highly favored and Helpjuice has met all of requests swiftly and perfectly. The Article Planner makes it easy to understand what customers are not finding and how to better title or write articles for customers.

Cons

The article export could be improved to make it easier to mass export articles into indiviudal documents and also exporting in word docs would be nice too!

Reasons for choosing Helpjuice

Biggest aspect was price. Bloomfire was much too expensive for our needs and Helpjuice had everything we needed for less. Zendesk would have made us have to switch our entire support software which was not something we were ready to do. We just wanted a knowledge base and Helpjuice made that option easily available and affordable.

Raychel

Real Appeal

Verified reviewer

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

Ease-of-use

4

Value for money

4

Customer support

5

Functionality

1

Reviewed October 2016

We need to add more features

Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article.

Pros

clean design

Cons

Missing: Feedback option from internal users Start ratings from external users Font size choice or consistency Word type editing for articles Internal users favorites list Internal users search history Add links to jump to certain parts of articles ex: mobile vs PC Access to search bar when in an open article Video ability New article request function from user

Sparsh

Credable

Verified reviewer

Company size: 51-200 employees

Industry: Financial Services

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

3

Reviewed June 2021

Great product overall, but scope for improvement

Using the platform has been a very wholesome experience. It was a great learning experience and we understood lots of things from a product point of view. Most other products we saw didn't appeal as much to us because Helpjuice had been such a good knowledge base!

Pros

Content management at Helpjuice is great. The platform brings out great value in terms of giving user permissions and content creation across different stakeholders within an organisation. The relationship manager was always available one call away, and has been a great value add-on to the product. To top it all, the product is extremely well priced for the features being provided- its a bargain! I would recommend this product 100%! Good job guys.

Cons

Content creation could be more dynamic. Providing references to PDF, PPT, XLS documents within articles could be improved.

Reasons for choosing Helpjuice

Pricing, features and the relationship manager.

User Profile

Marco

Valant

Verified reviewer

Company size: 51-200 employees

Industry: Computer Software

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed December 2019

Great first impression

The support team is outstanding. There is no back and forth. They understand the issue you describe and they fix it. Their customization services aer fast and reliable.

Pros

It's so easy to customize by having direct access to the HTML and CSS files in addition to the themes/templates they provide. You can build a complex solution and integrate email support, SSO, subdomains, etc. or a very basic knowledge base.

Cons

We've been live for just a few days and haven't faced any challenge other than having to learn how to use a new tool.

Reasons for choosing Helpjuice

It was the only solution that checked all the boxes within a reasonable price.

Reasons for switching to Helpjuice

Salesforce Knowledge was to complicated with their visual force language. It is also too expensive for a medium-size company like ours.

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