Helpjuice Software

Helpjuice Software

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About Helpjuice

Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases. The solution can also be hosted on-premises for allowing access only from internal servers and restricting any access via public domains. Helpjuice features customized designing and styling tools that allow content creators to create QAs for their knowledge base. The tagging feature allows developers to tag questions in multiple relevant categories. The system begins searching for the top topics and articles based on the search query. It also tracks searches to provide detailed analyses of what topics are most frequently searched and whi...

Helpjuice Pricing

We believe software pricing should be simple, and capped at a certain rate. That's why our pricing starts at $120/month for up to 4 users, and goes up to $499/mo for UNLIMITED USERS. All plans include amazing customer support, and access to all features & 300+ integrations.

Starting price: 

$120.00 per month

Free trial: 

Available

Free version: 

Not Available

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Helpjuice User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 90 reviews

User Profile

Dan

Verified reviewer

Company size: 201-500 employees

Industry: Wholesale

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2022

Helpjuice Provides Knowledge Management with Great Features at a Reasonable Price!

The Helpjuice Team has been great to work with. The solution is easy to use, easy to maintain, and is extremely affordable.

Pros

Helpjuice is very easy to setup. It provides enterprise features like SSO, excellent user management, and incredible import tools. Their support Team is amazing. They themed our site from our external website as part of our trial and have answered every question we've had with lightening fast response times.

Cons

There's not much that I would consider a con. Category management is easy once you understand how it works, but it has some counter intuitive elements.

Reasons for choosing Helpjuice

Our evaluation of Zoho Desk and Stonly led us to Helpjuice because of the many features and cost effectiveness of the solution.

Reasons for switching to Helpjuice

We no longer needed all of the features that Zendesk offered because we migrated to NetSuite for Call to Resolution activities.

Trisha

Company size: 11-50 employees

Industry: Printing

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2022

HelpJuice- a win win for any sized business!

Overall, HelpJuice has always been a positive experience with no downtime at all. They have always returned my inquiries in a very timely manner and if there may be something I asked that hasn't been developed, HelpJuice has pointed me to their 'feedback' page so I don't have to find it myself. Great team- thank you HelpJuice!

Pros

Very easy to use, excellent editor, great value for the money, ability to customize the 'theme' to your liking.

Cons

-Not able to download or obtain an entire PDF for an entire Category (only individual Articles). However, I did submit this request to HelpJuice as an idea for them to consider in the future. -Inability to highlight the searched term(s) after the search when clicking to go into the resulting articles that contain said searched term(s)

Reasons for choosing Helpjuice

The pricepoint matched up with what is offered as part of the HelpJuice subscription: Excellent editor, great customer service, customizations galore.

Raychel

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
1

Functionality

out of 5

October 2016

We need to add more features

Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article.

Pros

clean design

Cons

Missing: Feedback option from internal users Start ratings from external users Font size choice or consistency Word type editing for articles Internal users favorites list Internal users search history Add links to jump to certain parts of articles ex: mobile vs PC Access to search bar when in an open article Video ability New article request function from user

Anonymous

Company size: 501-1,000 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Helpjuice review

Pros

We use our KB to help the call center agents follow processes and answer questions the customers may have. With Helpjuice, it has been a lot easier for the agents to navigate and find the information they need the first time. Editors can make one article and allow specific sections to be seen by the correct channels.

Cons

Zendesk integration and Chrome extension needs to be updated.

Reasons for choosing Helpjuice

We were needing a knowledge base that was user-friendly on both the front and back end. We also needed to be able to track who would be able to see what information as well as who was or was not utilizing the knowledge base from a QA perspective. We were getting a lot of requests to update the information in the KB but with the system we were using it was hard to keep track of what was or wasn't updated.

Reasons for switching to Helpjuice

Helpjuice provides user and content usage and tracking, user grouping, and integrations for tools we already use. The switch to Helpjuice was made even easier with the cost and the fact that we could fully customize our KB. Helpjuice is also accessible on mobile devices which is extremely helpful for our Field Team

Sparsh

Company size: 51-200 employees

Industry: Financial Services

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

June 2021

Great product overall, but scope for improvement

Using the platform has been a very wholesome experience. It was a great learning experience and we understood lots of things from a product point of view. Most other products we saw didn't appeal as much to us because Helpjuice had been such a good knowledge base!

Pros

Content management at Helpjuice is great. The platform brings out great value in terms of giving user permissions and content creation across different stakeholders within an organisation. The relationship manager was always available one call away, and has been a great value add-on to the product. To top it all, the product is extremely well priced for the features being provided- its a bargain! I would recommend this product 100%! Good job guys.

Cons

Content creation could be more dynamic. Providing references to PDF, PPT, XLS documents within articles could be improved.

Reasons for choosing Helpjuice

Pricing, features and the relationship manager.

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