--- title: "Helpjuice Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Helpjuice. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Helpjuice is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/helpjuice-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Knowledge Base Software](https://www.softwareadvice.com/crm/knowledge-base-comparison/) / [Helpjuice](https://www.softwareadvice.com/crm/helpjuice-profile/) / Helpjuice Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/helpjuice-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/helpjuice-profile/alternatives/) # Helpjuice User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 104 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 78 reviews (75%) - 4 stars: 23 reviews (22%) - 3 stars: 2 reviews (2%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The ability to add accordions, tabs, and decision trees without any coding knowledge is a big plus. - The customer support team is typically responsive and able to help us quickly find solutions to issues or updates we need to make. - The support is responsive. ### Most mentioned cons - Tools for managing and organizing the knowledge base are limited. As we use our knowledge base to manage internal resources for multiple groups, not being able to "view as" a user from those groups is also limiting. - The visual editor function for website customization is a bit clunky. - Additionally, there is a limit on how many keywords can be added to an article which makes it difficult for us to make improvements on our search analytics. ## Helpjuice customer reviews Showing reviews 1-25 of 104 (page 1). ### Helpjuice Review - Overall rating: 4/5 - Reviewer: Alessandro C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support is fast and very kind. #### Cons authorizhation management is managed by user, not by group. --- ### Helpjuice, great support, flexible platform - Overall rating: 4/5 - Reviewer: Colin B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Really positive, the pricing structure is great for small businesses and the product is really flexible. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great support and feedback into the roadmap. We made a few feature requests that were added within a few months which was great. Editor is really flexible and the access control you get on pages is great too. #### Cons The design of our help center looks a little basic and dated, not sure if that's just us or the platform. #### Reasons for switching to Helpjuice Too expensive, features were good but cost per user too high --- ### We need to add more features - Overall rating: 3/5 - Reviewer: Raychel J. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros clean design #### Cons Missing: Feedback option from internal users Start ratings from external users Font size choice or consistency Word type editing for articles Internal users favorites list Internal users search history Add links to jump to certain parts of articles ex: mobile vs PC Access to search bar when in an open article Video ability New article request function from user --- ### Easy to use - Overall rating: 5/5 - Reviewer: Jasmine O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Helpjuice overview is great, it could do with a few improvements which I have mentioned through-out the survey. Other than that, no complaints! The support team are epic, very quick to respond and they're always very clear. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The layout of helpjuice is easy to manage on the formatting side, the tools bars etc are very similar to work, so it's easy to navigate in that sense. #### Cons It would be good to be able to create our own filters in reporting, instead of having to export to narrow down the info, e.g - Find out how many articles a user has edited / created (without exporting) - See when an article as moved into another category - View different region articles in Insights without having to export and re-organise #### Reasons for switching to Helpjuice They were discontinuing their service, we had to pick another provider --- ### HelpJuice- a win win for any sized business! - Overall rating: 5/5 - Reviewer: Trisha D. - Verified reviewer: Yes - Industry: Printing - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, HelpJuice has always been a positive experience with no downtime at all. They have always returned my inquiries in a very timely manner and if there may be something I asked that hasn't been developed, HelpJuice has pointed me to their 'feedback' page so I don't have to find it myself. Great team- thank you HelpJuice! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use, excellent editor, great value for the money, ability to customize the 'theme' to your liking. #### Cons -Not able to download or obtain an entire PDF for an entire Category (only individual Articles). However, I did submit this request to HelpJuice as an idea for them to consider in the future. -Inability to highlight the searched term(s) after the search when clicking to go into the resulting articles that contain said searched term(s) #### Reasons for choosing Helpjuice The pricepoint matched up with what is offered as part of the HelpJuice subscription: Excellent editor, great customer service, customizations galore. --- ### Helpjuice is a Knowledge Base Champion! - Overall rating: 5/5 - Reviewer: Andrew N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are aiming to reduce duplicate questions and topics for support and provide an easy to use option for our customers to find answers to widely asked questions. Helpjuice has made this possible and done so in a way that was easy to implement and maintain. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love the searchability, the ease of category management and the article editor. The ability to request customization is highly favored and Helpjuice has met all of requests swiftly and perfectly. The Article Planner makes it easy to understand what customers are not finding and how to better title or write articles for customers. #### Cons The article export could be improved to make it easier to mass export articles into indiviudal documents and also exporting in word docs would be nice too! #### Reasons for choosing Helpjuice Biggest aspect was price. Bloomfire was much too expensive for our needs and Helpjuice had everything we needed for less. Zendesk would have made us have to switch our entire support software which was not something we were ready to do. We just wanted a knowledge base and Helpjuice made that option easily available and affordable. --- ### Great product overall, but scope for improvement - Overall rating: 4/5 - Reviewer: Sparsh C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used other for free trial - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Using the platform has been a very wholesome experience. It was a great learning experience and we understood lots of things from a product point of view. Most other products we saw didn't appeal as much to us because Helpjuice had been such a good knowledge base! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Content management at Helpjuice is great. The platform brings out great value in terms of giving user permissions and content creation across different stakeholders within an organisation. The relationship manager was always available one call away, and has been a great value add-on to the product. To top it all, the product is extremely well priced for the features being provided- its a bargain! I would recommend this product 100%! Good job guys. #### Cons Content creation could be more dynamic. Providing references to PDF, PPT, XLS documents within articles could be improved. #### Reasons for choosing Helpjuice Pricing, features and the relationship manager. --- ### Easy to manage and outstanding customer care and support. - Overall rating: 5/5 - Reviewer: Myr B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent experience. A team you can count on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Helpjuice is a software that is incredibly easy to get used to, to manage and customize. The support from the team who helps with customizations requests is super kind and expedite. If you know something about web design, most of the customizations you can manage by yourself. If you don´t they can assist you. You can start from a template, and if your later discover it is not really the best, you can ask for help and quickly get it changed by their team. Very happy to have chosen Helpjuice. #### Cons There are a few edition features for articules that are still not available. Formatting tables or copying and pasting styles are not yet there, but we trust these are upcoming improvements. Same case with Jira integration, which is in plans. #### Reasons for choosing Helpjuice Cost, automatic translation, UX, Analytics included in license. #### Reasons for switching to Helpjuice Cost, UX, Analytics suite not included in the standard license. --- ### Amazing product - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered My team was impress. No more document all over the network hard to find to share knowledge. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use Friendly Interface. The content is indexed so fast #### Cons The editor might gain a few more feature in future Some search option can be optimise #### Reasons for choosing Helpjuice I like the fact that we deal with a small team. Amazing service. --- ### I'm very happy with Helpjuice - Overall rating: 5/5 - Reviewer: Yair S. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to set up and great array of features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up and quickly update, amazing customer service. #### Cons Haven't found anything yet so I can't say #### Reasons for choosing Helpjuice Great features at a comparably more reasonable price. --- ### Easy to use and customize, great customer service! - Overall rating: 4/5 - Reviewer: Brian P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Helpjuiced seemed to have the best offering to address all of our needs in a knowledge base tool. The ease of use, customizability and analytics where important factors in choosing Helpjuice. I have been impressed with the level of customer service, whether it was live chat addressing a question about formatting of an article (sent me a video of how specifically address an issue in my article) or working with me to ensure the site looks the way I want with customization requests. I'm happy with our choice to use Helpjuice. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Super easy to get started and launch a great looking knowledge base with minimal work - Article creation and editing is intuitive for new users - Customization is key, either no-code through the built in template and customization requests or with easy access and editing of the code. #### Cons - Formatting can be challenging when doing something other than text or in-line images. Often this can be addressed directly in the code, but for many users something like formatting a block of text side-by-side with an image can be a struggle. - I'd like to see more functionality of managing article comments and tasks in the platform. --- ### Great platform for Knowledge Base material - Overall rating: 4/5 - Reviewer: Brad C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered With the addition of the Helpjuice software, we were able to solve a critical need in the Servicing / Customer Service space. Quick access to specific areas within our policy and procedures is critical for servicing our customers. The install of Helpjuice was able to solve that and other regulatory requirements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros At Home Point, we have used the Helpjuice software/platform to act as a knowledge base (job aid) for our Customer Service agents to have at their fingertips for frequently asked questions and information. The agents (and admin team) love the ease of use (i.e. search capabilities, UI, etc.) when accessing this information. It is crucial that our agents to be able to access this information quickly when servicing our customer base. The Helpjuice software has been able to deliver that. #### Cons In my role at Home Point (Senior Direct, Analytics), one area that I think the Helpjuice software could improve upon is within reporting/analytics. While the [admin] site has some metrics that can be provided, the detail, UI, and level of metrics could be improved. #### Reasons for choosing Helpjuice Ease of use, user interface --- ### What we were looking for - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am very happy with this implementation. It makes it easy to make some corrections and changes and quickly publish them . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The relationship quality/cost is more than what were expecting. It’s user interface is pretty easy to understand and the easy of deployment as well. #### Cons I miss what I call “variables”, that is, a word than can be replaced for another one if required, ie [productname]. --- ### Documentation Wiki for government IT department - Overall rating: 5/5 - Reviewer: Ryan B. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This has become a one stop shop for all our internal documentation. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Ease of use for creating and updating documentation for IT processes. Simple enough to use that functional users can create documentation, and fast enough that documents get created. #### Cons Pasting word docs into editor sometimes loses images, formatting. --- ### Great for Knowledge Management - Overall rating: 5/5 - Reviewer: Florian M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The inital setup is easy and helpjuice customer support is top notch. We are using it daily for our internal knowledge database and also for external use for our clients. Super happy with the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use knowledge database for clients and for internal use. #### Cons I don't feel there's anything missing for our use case. --- ### Awesome Help Desk! - Overall rating: 5/5 - Reviewer: Ilan M. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered We needed an automated helpdesk for ClickCease.com. We found dozens of services but we decided to go with HelpJuice due to the great automation features they provided. We are not sorry, we are super happy with the software and it has increased our retention! The guys at HJ (Emil and the crew) were speedy and efficient with the setup and have been there for us with any question we had. Don't think twice, this is the way to go! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to instantly setup Q&A. #### Cons No livechat automation, but I understand that is in the works. #### Vendor response Massive thanks, Ilan! Replied October 2016 --- ### Article management and knowledge base - Overall rating: 4/5 - Reviewer: Kelly V. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered Thanks for the awesome product guys! The first of my two main feature requests is the ability to make a draft version of an already published article. Example: I have a published article and I want to plan for an upcoming feature change. I'd like to edit all of the articles this feature is mentioned in before the day the feature launches so that I can just push the changes live on that day. The new article would be linked as a draft version of the published articles so that when it goes live, it just replaces the live article. The second of my two requests is that your help page be a little more fleshed out. For example, I recently found that you do have the ability to nest content or articles within other articles. Which I think is awesome. But I didn't realize you had this because I searched your knowledge base and was unable to find anything about it there. Thanks! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Clean design. Easy to navigate. #### Cons Hard to find something without messaging support. --- ### Really Good! - Overall rating: 4/5 - Reviewer: Tara M. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered A nice userfriendly knowledgebase that my entire team can contribute to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software is really easy to use and navigate. I love how sleek the reports are as well as the weekly report of our sites health. Overall it's a huge improvement from our last knowledgebase hosted in salesforce #### Cons Support was a little slow to respond, it took roughly 4 days to get an initial response for an easy how-to. Sometimes the article formats look different from when you're editing it and from when you publish it. I would recommend to customers to keep the format as simple as possible. The other cons are just minor software enhancements like dynamic reporting but nothing has been a blocker or critical issue so far! #### Vendor response Hi Tara, Thanks for the kind review. I'm very sorry it took so long for a response in that one instance! I really feel bummed out about that, as it really never happens. Thanks again for being a customer & for your kind review Emil Hajric, CEO of Helpjuice.com Replied September 2017 --- ### Helpjuice: Fresh squeezed knowledge base goodness! - Overall rating: 5/5 - Reviewer: Bryan C. - Industry: E-Learning - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered We are new to Helpjuice, but so far the experience has been very pleasant - with quick responses (several other competitors never even bothered to return multiple requests for demo's and meetings, but Helpjuice did so within less than a day!) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Price-per-feature was a major consideration - Helpjuice offers a lot of options and customization that other companies break out in to more and more expensive tears or pricing, where you have to pay more to get one feature you may want and a bunch more you don't. #### Cons While there search is robust, and can search attached PDF files in articles, other competitors have a much more robust search engine, capable of searching just about any file type, including video files. That said, you also have to pay a lot more to get that advanced of a search engine, and the rest of what these competitors offered was not as appealing. --- ### Knowledge base for any business - Overall rating: 5/5 - Reviewer: Tamar K. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered In total, Helpjuice is the best option to spread knowledge in the company or within the customers in a user-friendly way which in the end saves time for your business and the readers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most useful thing is user interaction feature which lets the visitors evaluate an article and in case they can not find the proper article, they are able to write to the administrator directly. It is done in a simple and time-saving manner. What's more, it makes more people engaged in the content building process. #### Cons The only thing that can be even more developed is customization features. Although, the existing customization features are quite nice. --- ### Helpjuice has fit our internal knowledge base needs - Overall rating: 5/5 - Reviewer: Austin P. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered Our company was in the market for an internal knowledge base solution that would provide the features and design that an ordinary shared drive or wiki site couldn't provide. This software has increased our employee productivity by giving them direct access to the resources they need...fast! The best part is we are able to monitor what resource pages are receiving the most traffic, which ones could use a boost and even solicit ideas for content that doesn't exist yet. The Helpjuice team has been great about helping us design our site to fit our needs. As with everything there have been a few minor bumps, but they have addressed them and continue to roll out new features and functionality that make this software extremely valuable to our company. My advice to anyone looking at Helpjuice as a potential solution - take the opportunity to allow them to walk you through their software and check out a few of their client sites. Helpjuice isn't a cookie cutter solution, they will tailor it to the look and feel you need. That being said, it's most helpful if you go in with a clear vision of what you want to achieve and they will help you get there. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Vendor response Thank you, Austin! Replied October 2016 --- ### Helpjuice for the HUGE win! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that Helpjuice is extremely scaleable for our business needs. We plan to use this software internally to begin, but I love that the option is there for external use as well. The amazing built in features are so relevant and exactly what we needed in order to get started quickly. The transition to a new software can sometimes be painful, but Helpjuice was seamless. #### Cons I haven't found anything to dislike about Helpjuice. --- ### Great software and exceptional service - Overall rating: 5/5 - Reviewer: Daniel R. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered The onboarding experience was fantastic! In minutes I had someone from Helpjuice contact me and we were able to get our help site customized, populated, and live. They were exceptional and quick to make the customizations we needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The multi use of the platform by having both public and internal content. #### Cons Would be great to have a few more logins with the base package. --- ### The best Knowledge Base around - Overall rating: 5/5 - Reviewer: Cooper T. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered Although we've only just started, building our new Knowledge Base in Helpjuice has already been an absolute dream. The backend is easy to navigate and the editor is simple and straightforward, yet far more robust than our previous KB solution... embedding videos and gifs has added a whole new element to our content! There aren't enough characters allowed in this review to fully encapsulate all of the great features available, so check them out for yourself! Beyond the tool itself, which we're absolutely loving, the communication and support from the Helpjuice team is top-notch. They have been more than willing to ensure that our KB is customized to perfection. I would highly recommend that any company building a new Knowledge Base from scratch or refreshing their existing Knowledge Base use Helpjuice to do so. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Thanks for the kind words, Cooper! Replied October 2016 --- ### Good Overall - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Overall it has been a good experience and will continue using it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to get up and running quickly with minimal time and effort. #### Cons On the harder side to customize templates and make things your own. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/helpjuice-profile/reviews/?page=2) --- Helpjuice Reviews, Pros and Cons - 2026 Software Advice