Helprace Software


Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions with existing and potential customers. The solution features a personalized help desk (HD) and user feedback portal.

Helprace lets users organize interactions with customers and address customer feedback and questions. The solution provides customers with different reports based on response time, resolution time and customer feedback.

In Helprace, users can create canned responses to common questions and establish case rules. Different filters are available, so users can manage specific customer interactions.

Helprace also provides space for customer communities: users can set up forums where customers can ask questions, and other customers can answer them. Users can monitor these conversations. The solution provides integration with applications like Facebook, Webhooks, Google Analytics and WordPress.

Helprace is available on a monthly subscription basis that includes support via phone and through an online knowledge base.

Case support
Case support
Case support
Community support
Community support
Feedback
Feedback
Support portal
Support portal

Supported Operating System(s):

Web browser (OS agnostic)



6 Reviews of Helprace

Overall rating

5.0 / 5 stars

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Jacob from JP Industries

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Terrible Software

I have suggested many features to the Helprace team and the response always said is " We'll to take your request into consideration" They never ask you to elaborate further like any other company would and they never thank you

Pros

I love that I can view my customer information all in one place within the customers tab

Cons

I hate that I have to subscribe to different parts of the service just to have a complete software to support my customers. I cannot even get my customers to email me during the free trial let alone using it. The forums feature does not work for me, It's often slow when loading and the features suck.

Review Source: Capterra

Ken from JoyFlips, Inc.

Ease-of-use

Value for money

Customer support

Functionality

May 2018

great customer help portal with minimum efforts

Pros

cost effective and easy to use. very effective in giving customers a help and support platforms and services

Cons

integration with other CSM or email services that are commonly used in the customer service industry