Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions with existing and potential customers. The solution features a personalized help desk (HD) and user feedback portal.
Helprace lets users organize interactions with customers and address customer feedback and questions. The solution provides customers with different reports based on response time, resolution time and customer feedback.
In Helprace, users can create canned responses to common questions and establish case rules. Different filters are available, so users can manage specific customer interactions.
Helprace also provides space for customer communities: users can set up forums where customers can ask questions, and other customers can answer them. Users can monitor these conversations. The solution provides integration with applications like Facebook, Webhooks, Google Analytics and WordPress.
Helprace is available on a monthly subscription basis that includes support via phone and through an online knowledge base.
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