For localized Customer Relationship Management it is the one solid product can give you what you want.

Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.

Easy to use in the game and quite easy integration.

For example, deep linking started working after removing Helpshift. So the SDK is doing some crazy stuff under the hood.

On iOS, using Helpshift is pain (from developer perspective). Lot of issues, updates break stuff.

Had a decent integration with our mobile app. The reports/dashboards  had a nice interface that looked modern.

Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good.

Helpshift can be combined with various resources and systems to make participation more convenient. The team has also been very supportive in helping us reach the full potential of the product.

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.

Probably the most efficient way to reach our players, answer their queries, updates and event announcements. Their own customer service is also  reliable and indeed helpful.

Helpshift provides easy customer support at a cost.

Ease of use both from a customer's and agent's perspective.

Microsoft PowerBI as their reporting system was very hard to work with.

The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues.

It could also be possible that my current company dont feel those features or functionality as neccessary but it really sucks big time.

The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution.

The dashboard also provides the feature for localizing your FQAs for users which is quite powerful.

Customer service was terrible. The bait & switch pricing.

Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM.

Overall it's ability to keep track of customers and pending invoices was a great benefit.

This was the best move for my company by far. The customer service is great.

They system picks random images and matches them with sentence fragments that make no sense. The tracking is extremely flawed and cannot be confirmed in any way.

It's been so Easy to use and customize to your liking and or  your businesses particular  needs and if any doubts the Thryv team is always available. Great platform and Set-up.

The support staff is outstanding and quick to help with anything I have encountered so far. They made my business work flow so much more smooth as far as new client tracking goes.

Overall I believe it is a great product for the price. I am thus far very happy with it.

The product is easy to use and I really enjoyed being able to use the calendar tracking. I also like the feature of setting up post in advance.

Overall, I'm very happy with Thryv. It helps me come across as more professional, and I like that there are options to scale as my business grows.

The integration with email reminders for customers is awesome... everything I was stressing about maintaining was brought to one nice package.

Absolutely worth the cost and the fact that it’s one of the few softwares that doesn’t require a 12 month contract, I do recommend it.

Fantastic email integration and good tools CRM like to recruit prospects and find new talent.

I think Thryv Sales sold me something and Thryv took NO action to get to know me as a person and gladly charged me every month for something that bought me NO Value.

It's embarrassing to be in front of a customer and for it to take more than 1 minute for the app to load, and sometimes it takes much longer than that.

This is an amazing software package that delivers all I was looking for in one place with easy user friendly connections.

To anyone who questions the price: It is worth it.

We love the ease of use, the great customer support and the marketing tools.

The training and customer service are the best I have found. They are very attentive, even reaching out to me to make sure I am getting the most from my system.

I love the many features it has and all the customization.

Honestly, I've had an overall great experience with Thryv. They have great customer support and have the digital marketing tool of the future.

I love the ease of it, the CRM helps us stay connected to our clients and the team. The team behind the services like website design, walk-through at the beginning.

They have a fantastic marketing companion called thryv leads which allocates your money with machine learning and advertisers online really effectively.

Unfortunately the customer service they provide to customers is very deceptive.

I am grateful to the team of experts that integrated all the multiple parts of the business, and put all together in a great online package.

Everything even the color scheme suck about the company.

This is a scam and rip-off from their customers who decided to leave.

Have had a wonderful experience with Thryv this far. Very friendly support, gets the job done quickly, email and support answers are so timely.

Ability for clients to schedule their appointments is also great. Also the ability to manage social media within Thry is a big plus.

Overall I love this software and all of its abilities. This is like anything you will get out of it what ever you put into it.

I recommend Thryv  because they have field agents in addition to many great  customer support avenues.

I have the best person helping me to set up my Thryv account. She has been amazing and patient with me.

He walked me through every step of the process with Thyrv and it was amazing. My website was up and running within 2 weeks, it looked great and we were ready to roll.

My experience with Thryv has been excellent. Their follow up and support has been great.

Lies, terrible support, disputes with the bank, headache after headache, more lies...how are they in business.

I like these of the use. I like it but it's affordable and it has everything that I need to run my business.

US Dollar

Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots and fully automated ticket routing.


Helpshift's platform integrates messaging, automation, bots and artificial intelligence (AI) to deliver personalized, scalable customer service for mobile, web, social and phone channels.



LongDescription

Support Ticket Management

Employee Management

Surveys & Feedback

Multi-Channel Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

Customer Service Analytics

Workflow Configuration

SSL Security

Sentiment Analysis

Single Sign On

Customer Database

Call Recording

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Full Text Search

Call Center Management

Data Import/Export

Offline Access

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Help Desk Management

Screen Sharing

Mobile Access

Proactive Chat

Real Time Data

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Queue Management

Client Portal

Social Media Integration

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Inbox Management

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Widgets

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Multiple User Accounts

Canned Responses

Live Chat

Campaign Management

@mentions

Virtual Assistant

Search/Filter

Web browser (OS agnostic)

Helpshift's pricing model is based off of completed customer service interactions -- meaning you only pay for the issues that you resolve with Helpshift.  Agents are completely free!

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Helpshift

In Person

Live Online

Webinars

Documentation

Videos

Australian Dollar

Thryv is an all-in-one business management solution designed to help small businesses with essential business functions. With Thryv, business owners can expand their online presence, improve any customer relationship, and streamline payment processing. Features include an integrated CRM system, appointment scheduling, billing and invoicing, contact management, marketing automation, reputation management, social media management, automated reminders, and more.

As a cloud-based marketing and CRM software solution, Thryv helps any small business owner manage interactions with their clients, run marketing campaigns with email marketing and manage activities on various social media platforms such as Facebook, Instagram, Twitter, LinkedIn, and Google+. The solution also features an appointment booking module that enables users to manage team schedules, synchronize calendars, and book appointments from a single location.

Additionally, Thryv features a payment module that helps users to send customized quotes, estimates, and invoices to clients and accept payments via credit card. Thryv integrates with multiple third-party applications such as QuickBooks, Gmail, Slack, MailChimp, Yelp, and more and also offers a mobile app for iOS and Android devices.


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