# HelpSite Software Reviews, Demo & Pricing - 2026 > Review of HelpSite Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/helpsite-profile --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / HelpSite Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/helpsite-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/helpsite-profile/alternatives/) # HelpSite 2026: Benefits, Features & Pricing Wondering if HelpSite is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview HelpSite 4.7 [(68)](https://www.softwareadvice.com/crm/helpsite-profile/reviews/) Pricing Starting at $14.99 per month ### About HelpSite HelpSite is a cloud-based solution that helps businesses create and build customizable knowledge bases and FAQs to resolve clients' queries. Using the platform, customers can receive automated suggestions about suitable articles and utilize the search functionality to retrieve specific information from the database. HelpSite allows organizations to create articles on frequently asked questions, add titles or names and group them into categories according to requirements. Managers can create multiple help sites and configure role-based access permissions to prevent unauthorized data exploitation. Additionally, it lets users collect customers' information using built-in contact forms and customize the layout and style of knowledge bases according to brand guidelines. HelpSite enables businesses to integrate the platform with various third-party applications such as Slack, Zapier and more. Pricing is available on monthly or annual subscriptions and support is extended via email and FAQs / documentation. Wondering if HelpSite is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. ## HelpSite User Interface ## Popular HelpSite Alternatives Main Product HelpSite 4.7 [(68)](https://www.softwareadvice.com/crm/helpsite-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.82Value for money - 4.70Customer support - 4.43Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) 4.5 [(3688)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.28Value for money - 4.28Customer support - 4.36Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [Microsoft SharePoint](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/) 4.4 [(5439)](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.23Value for money - 4.13Customer support - 4.27Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [Notion](https://www.softwareadvice.com/project-management/notion-profile/) 4.7 [(2755)](https://www.softwareadvice.com/project-management/notion-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.57Value for money - 4.39Customer support - 4.62Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Guru](https://www.softwareadvice.com/help-desk/guru-profile/) 4.8 [(639)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.76Value for money - 4.77Customer support - 4.76Functionality Pricing Available upon request Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5256)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price ## HelpSite Pricing and Plans Starting price: $14.99 per month Free Trial Free Version Free $0.00 Plan includes: - 1 Site and Custom Domain & SSL - 1 Team Member - 25 Articles Standard $14.99 per month Plan includes: - 250 Articles - 2 Sites - 5 Team Members - Remove Helpsite Branding and Custom Domain & SSL Gold $49.99 per month Plan includes: - 2500 Articles - 50 Team Members - 5 Sites - Private/Internal KB and Custom Domain & SSL - Remove Helpsite Branding Plus $99.99 per month Plan includes: - 10000 Articles - 250 Team Members - 25 Sites - Custom Redirects - Custom Roles/Permissions and Custom Domain & SSL - Private/Internal KB - Remove Helpsite Branding Enterprise Pricing available upon request Plan includes: - Advanced Customizations - Concierge Onboarding - Prioritized Feature Requests - Prioritized Support - Unlimited Articles - Unlimited Sites - Unlimited Team Members - Uptime/Reliability SLA and API Access Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## HelpSite Features - Popular features found in Knowledge Management Access Controls/Permissions Catalog Management Collaboration Tools Commenting/Notes Content Management Data Import/Export Discussions/Forums Document Management Self Service Portal Text Editing - More features of HelpSite Alerts/Notifications API Content Library Customizable Branding Customizable Templates Decision Support Document Storage Drag & Drop Full Text Search Knowledge Base Management Knowledge Management Live Chat Real-Time Notifications Rich Text Editor Single Sign On SSL Security Third-Party Integrations User Management Website Integration Widgets WYSIWYG Editor ## HelpSite User Reviews Overall Rating 4.7 Ratings Breakdown 5 72% 4 26% 3 0% 2 1% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.8 Customer support 4.7 Functionality 4.4 Mridul K. Verified reviewer Computer Software 201-500 employees Used daily for less than 2 years Review source Reviewed April 2024 Best knowledge base management 5 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: It was easy to setup, ease of use is one of the best in market. Cons: It's been more than a year and so far there is nothing which I liked least about helpsite. Vendor Response Thank you Mridul! We are happy to have you as a customer and appreciate the kind review. Get in touch if you ever need anything. Replied May 2024 Read More GS Gabriel S. Verified reviewer Online Media 2-10 employees Used daily for less than 6 months Reviewed September 2023 Streamlining Customer Support and Engagement 4 My overall experience with HelpSite has been positive. It's a robust tool for businesses looking to enhance customer support and engagement, especially if budget constraints are not a concern. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: As a lover of SaaS, HelpSite's cloud-based platform offers scalability and convenience. Cons: The UI is not up to date, the whole UI does not look modern. Reasons for choosing HelpSite For the simple and minimalistic use and options. Read More VR Verified Reviewer Education Management 11-50 employees Used daily for more than 2 years Reviewed October 2019 Fit for purpose 5 Ratings Breakdown 5 Ease of use 2 Functionality Pros: Great place for processes Useful for large teams Cons: Would love for my staff to be able to edit articles but for me to be able to sanity check what they are adding Reasons for choosing HelpSite Value Vendor Response Thanks for your review! We do plan on adding more features around article approvals or changelogs. Please reach out at info@helpsite.com if you have any more feedback! Replied November 2019 Read More JB Jayse B. Verified reviewer Computer Software 2-10 employees Used daily for free trial Reviewed June 2022 Exactly What I Needed 4 My experience has been good so far. Simple setup and personal communication from their team. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I have a bootstrapped software startup and this is exactly what we were looking for. We needed a simple, but professional looking knowledgebase that we could build our support portal up while we went through beta with our customers, but still using our own custom URL. Our focus was on a product that would let us get a help site up and running easily without a financial commitment until we were ready. Cons: I really think they do what they do well. If I had a critique, it would just be they need a little CSS / UI refresh, as everything feels a tad outdated and cramped on the internal side. I think the customer side is actually pretty good. The internal user portal probably works great for those with smaller screens, but for those of us with large format monitors, getting a bit of spacing, margin, padding, etc in the UI would go a long way. Reasons for choosing HelpSite For me, it was the simplicity. I'm pretty big on trust and allowing customers to grow into a product. It's what we do with our own customers. All of the other platforms required some financial commitment, or would not allow a custom domain on their trial plan. Because HelpSite allowed this, we are going to use them. Vendor Response Thanks Jayse! We would like to do some UI refreshing on the admin side. If there are any particularly cramped screens, please do email us screenshots. Replied June 2022 Read More MB Mieko B. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for less than 6 months Reviewed March 2022 Easy to use, looks great. 4 Super easy to use, converted a long Google Doc into a nice looking helpsite in one day. Fantastic! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Being able to keyword each entry was super helpful since we search through all our articles on a daily basis to find answers for customers on the fly. Categorization and clear layout also makes it easy to use when looking for content on here. Cons: It would be nice to be able to assign drafts of articles to users on our account. Reasons for choosing HelpSite It was recommended by someone on our Social Media team. Reasons for switching to HelpSite The document was getting too long and cumbersome to search through each time for answers. Read More JT Jennifer T. Verified reviewer Government Administration 501-1000 employees Used weekly for more than 2 years Reviewed March 2022 HelpSite is amazing! Highly recommend for anyone looking for a knowledge base site 5 With HelpSite, we were able to build an easy FAQ site for our customers/stakeholders. It is clean, organized and easy to maintain. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is easy to integrate with our existing software/programs and documents. Seamless. Cons: The feature I would recommend is the option to shorten the URL name. Reasons for choosing HelpSite Functionality, ease of use and help desk feature. Read More HP Harry P. Verified reviewer Automotive 51-200 employees Used monthly for free trial Reviewed December 2023 Great product to get your knowledge base started 5 Quick and easy to get started on the free plan. Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: I set up a knowledge base using Helpsite to get our app up and running with some basic FAQ's without the need for the development team to create custom pages within flutter, and all for free! Cons: It would be great if there was a greater limit on the amount of articles that you can add to Helpsite knowledge base on the free plan. Currently this is limited to 25 articles however it would be great if it was more like 50 or 100 on the free plan. It;s a shame there are also not basic customisation options on the free plan too. Reasons for choosing HelpSite We have Hubspot within the company but I don't have the correct permissions to get their version of a knowledge base running. Read More EI Esa I. Verified reviewer Information Technology and Services 2-10 employees Used weekly for less than 6 months Reviewed March 2023 Easy to use, simple pricing, HelpSite does its job 5 We needed knowledge base and customer support to our new web service and we could not afford expensive unused features. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: We integrated HelpSite in our web site and customised it in just in hours. Cons: Compared to other products HelpSite does not yet have full APIs. Reasons for choosing HelpSite We have used and successfully integrated Zendesk in an other web service. However, this time we wanted to have something more simple, down to earth and cost effective. Many established products in this field have grown too big and complicated both technically and in pricing models. Read More Doug (J.C.) M. Verified reviewer Information Technology and Services 2-10 employees Used other for more than 2 years Review source Reviewed October 2020 Excellent choice for adding a FAQ section to your site 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: Creating our own FAQ section and integrating it into our site was extremely easy using HelpSite Cons: We began the process of hosting the HelpSite FAQ pages on a subdomain but fell short of completing the process. Read More Nicholas S. Verified reviewer Religious Institutions 51-200 employees Used daily for less than 6 months Review source Reviewed November 2020 Keep your staff and customer informed! 5 Amazing software! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I use this primarily to keep my staff informed of changes to our business as well as storing SOPs for quick access. This software is wicked quick and incredibly useful. Staff love having a quick answer to their questions and have told me how useful this software has been! Cons: Having additional customization options would be helpful. Currently you need to know code to some extent to customize. Read More Showing 1 - 10 of 68 Reviews [See All Reviews](https://www.softwareadvice.com/crm/helpsite-profile/reviews/) ## HelpSite Popular Comparisons [Confluence vs HelpSite](https://www.softwareadvice.com/project-management/confluence-profile/vs/helpsite/)[Microsoft SharePoint vs HelpSite](https://www.softwareadvice.com/crm/helpsite-profile/vs/microsoft-sharepoint/)[Notion vs HelpSite](https://www.softwareadvice.com/crm/helpsite-profile/vs/notion/)[Guru vs HelpSite](https://www.softwareadvice.com/help-desk/guru-profile/vs/helpsite/)[Connecteam vs HelpSite](https://www.softwareadvice.com/hr/connecteam-profile/vs/helpsite/)[Paperpile vs HelpSite](https://www.softwareadvice.com/crm/helpsite-profile/vs/paperpile/) [Compare All Alternatives](https://www.softwareadvice.com/crm/helpsite-profile/alternatives/) ## Other Top Recommended Knowledge Management Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times [Document360](https://www.softwareadvice.com/crm/document360-profile/) **4.7** (292) Recently recommended **4** times Stuck Between Options? 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