About HelpSite

HelpSite is a cloud-based solution that helps businesses create and build customizable knowledge bases and FAQs to resolve clients' queries. Using the platform, customers can receive automated suggestions about suitable articles and utilize the search functionality to retrieve specific information from the database.

HelpSite allows organizations to create articles on frequently asked questions, add titles or names and sort them into categories according to requirements. Managers can create multiple help sites and configure role-based access permissions to prevent unauthorized data exploitation. Additionally, it lets users collect customers' information using built-in contact forms and customize the layout and style of knowledge bases according ...


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31 Reviews of HelpSite

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(22)

22

4 stars

(8)

8

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 31 results

October 2020

Francois from iono.fm

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

October 2020

Powerful, Easy to use WYSIWYG Helpsite

Powerful tool to help reduce OPS overheads, easy to maintain, useful internal help-site to capture and make organizational knowledge accessible,

Pros

Very easy to use, can have completely non technical people use it. Intuitive, clean editor, easy to import articles form other sources, good formatting tools, nice clean look and feel, easy to navigate and get information, useful features like internal/external help sites.

Cons

No complaints here, I'm quite happy with it.

Reasons for Choosing HelpSite

Easiest to use, most powerful editing tools.

Reasons for Switching to HelpSite

Too difficult to use it. Formatting often broke.

October 2020

Fair from Siblings International Business Solutions

Company Size: 501-1,000 employees

Industry: Outsourcing/Offshoring

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

User Friendly

I would highly recommend this to my colleagues and peers.

Pros

It is easier to setup the number of users to create a certain group subject that can be exclusively accessible to those given the link. The end-user view is also simple and can be easily read by any common person.

Cons

Literally, there's none. Any ordinary or common person can easily use it. Friendly-use as what they call it.

Reasons for Choosing HelpSite

The overall is just phenomenal.

Response from HelpSite

Replied October 2020

Thanks for the review! We definitely aim to make HelpSite the easiest-to-use knowledge base system and we're glad you find it simple. Get in touch if we can help any way!

October 2019

Pete from Zymewire

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

1.0

Functionality

2.0

October 2019

Difficult to integrate and linking and security remain a problem

Pros

It is easy enough to update pages. Search functionality for users is decent.

Cons

Security isn't something the company takes very seriously. That has been frustrating. The way linking works is complicated and it is not intuitive how to point to your help articles from other places like intercom or support emails unless you know the special way to craft URLs. I would not buy this product again if we were starting over. We'll keep it due to the high switching costs of having to integrate another product and move all our documentation.

Response from HelpSite

Replied November 2019

Hi Pete, We are sorry and surprised to hear that you've been unhappy with HelpSite. It's a surprise because I just reviewed all of our past support interactions with your company and after every request it's seemed like your company walked away satisfied by our responses. This is the first time we are hearing from you about any issues! We absolutely do take security very seriously as a company and within our product. If you're looking for an additional security measures that can be implemented for private/internal help sites, can you please reach out to us at info@helpsite.com? We've got some new integration options that weren't available when you first reached out in 2017. Thanks for being a HelpSite customer and we intend to regain your happiness again!

October 2020

Lisa from Broadbean Technology

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2020

User Friendly, Business Effective.

We use this as our Knowledgebase for internal and external purposes and with our content we have effectively reduced our support cases (roughly by 30% in first year in UK) Overall, very happy with its performance and [SENSITIVE CONTENT HIDDEN] has been prompt and helpful via email when needed.

Pros

It is a very user friendly piece of software, uploading articles etc. It is really straight forward. As an administrator I can comfortably manage my teams and multiple sites so it works well for me. I am now looking to create sub headings within the main sections which I feel would give the client facing page a better structure.

Cons

I wasn't initially aware that any other sites (other than the one with a login) can be publicly accessed so I have had to change this to not be 'searchable'. Also we are looking to implement the JWT code but this will require someone with solid technical / development knowhow to put in place (especially for the way we use it)

Reasons for Choosing HelpSite

n/a

October 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

2.0

October 2019

Fit for purpose

Pros

Great place for processes Useful for large teams

Cons

Would love for my staff to be able to edit articles but for me to be able to sanity check what they are adding

Reasons for Choosing HelpSite

Value

Response from HelpSite

Replied November 2019

Thanks for your review! We do plan on adding more features around article approvals or changelogs. Please reach out at info@helpsite.com if you have any more feedback!