---
title: "icon"
description: "Reviews of HelpSite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HelpSite is a good fit for you!"
source_url: "https://www.softwareadvice.com/crm/helpsite-profile/reviews/"
page_type: "reviews"
language: "en"
---

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HelpSite Reviews

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# HelpSite User Reviews

## Reviews Summary

## Overall Rating

4.7

* * *

## Ratings Breakdown

5

(49)

4

(18)

3

(0)

2

(1)

1

(0)

## Secondary Ratings

Ease-of-use

4.8

Customer Support

4.7

Value for money

4.8

Functionality

4.4

* * *

### Pros

"Being able to try it out for 30 days really helps in the "buy in" from the team. When the president of our company went to test it out at a company meeting he queried one of the more unusual support call questions we received and in seconds he had the answer."

"I created it for my organisation and my seniors, and everyone is so happy after seeing this amazing tool."

"It's a robust tool for businesses looking to enhance customer support and engagement, especially if budget constraints are not a concern."

### Cons

"It;s a shame there are also not basic customisation options on the free plan too."

"Redesigning the page layout for individual websites is a pain for non tech folks."

"Colors and layouts are a little boring."

* * *

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HelpSite Reviews, Pros and Cons - 2026 Software Advice