--- title: "HelpSite Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HelpSite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HelpSite is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/helpsite-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Knowledge Base Software](https://www.softwareadvice.com/crm/knowledge-base-comparison/) / [HelpSite](https://www.softwareadvice.com/crm/helpsite-profile/) / HelpSite Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/helpsite-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/helpsite-profile/alternatives/) # HelpSite User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 68 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.7/5 - Value for money: 4.8/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 49 reviews (72%) - 4 stars: 18 reviews (26%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Being able to try it out for 30 days really helps in the "buy in" from the team. When the president of our company went to test it out at a company meeting he queried one of the more unusual support call questions we received and in seconds he had the answer. - I created it for my organisation and my seniors, and everyone is so happy after seeing this amazing tool. - It's a robust tool for businesses looking to enhance customer support and engagement, especially if budget constraints are not a concern. ### Most mentioned cons - It;s a shame there are also not basic customisation options on the free plan too. - Redesigning the page layout for individual websites is a pain for non tech folks. - Colors and layouts are a little boring. ## HelpSite customer reviews Showing reviews 1-25 of 68 (page 1). ### Best knowledge base management - Overall rating: 5/5 - Reviewer: Mridul K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It was easy to setup, ease of use is one of the best in market. #### Cons It's been more than a year and so far there is nothing which I liked least about helpsite. #### Vendor response Thank you Mridul! We are happy to have you as a customer and appreciate the kind review. Get in touch if you ever need anything. Replied May 2024 --- ### Exactly What I Needed - Overall rating: 4/5 - Reviewer: Jayse B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been good so far. Simple setup and personal communication from their team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have a bootstrapped software startup and this is exactly what we were looking for. We needed a simple, but professional looking knowledgebase that we could build our support portal up while we went through beta with our customers, but still using our own custom URL. Our focus was on a product that would let us get a help site up and running easily without a financial commitment until we were ready. #### Cons I really think they do what they do well. If I had a critique, it would just be they need a little CSS / UI refresh, as everything feels a tad outdated and cramped on the internal side. I think the customer side is actually pretty good. The internal user portal probably works great for those with smaller screens, but for those of us with large format monitors, getting a bit of spacing, margin, padding, etc in the UI would go a long way. #### Reasons for choosing HelpSite For me, it was the simplicity. I'm pretty big on trust and allowing customers to grow into a product. It's what we do with our own customers. All of the other platforms required some financial commitment, or would not allow a custom domain on their trial plan. Because HelpSite allowed this, we are going to use them. #### Vendor response Thanks Jayse! We would like to do some UI refreshing on the admin side. If there are any particularly cramped screens, please do email us screenshots. Replied June 2022 --- ### Fit for purpose - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 2/5 #### Pros Great place for processes Useful for large teams #### Cons Would love for my staff to be able to edit articles but for me to be able to sanity check what they are adding #### Reasons for choosing HelpSite Value #### Vendor response Thanks for your review! We do plan on adding more features around article approvals or changelogs. Please reach out at info@helpsite.com if you have any more feedback! Replied November 2019 --- ### Easy to use, looks great. - Overall rating: 4/5 - Reviewer: Mieko B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Super easy to use, converted a long Google Doc into a nice looking helpsite in one day. Fantastic! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to keyword each entry was super helpful since we search through all our articles on a daily basis to find answers for customers on the fly. Categorization and clear layout also makes it easy to use when looking for content on here. #### Cons It would be nice to be able to assign drafts of articles to users on our account. #### Reasons for choosing HelpSite It was recommended by someone on our Social Media team. #### Reasons for switching to HelpSite The document was getting too long and cumbersome to search through each time for answers. --- ### HelpSite is amazing! Highly recommend for anyone looking for a knowledge base site - Overall rating: 5/5 - Reviewer: Jennifer T. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. With HelpSite, we were able to build an easy FAQ site for our customers/stakeholders. It is clean, organized and easy to maintain. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to integrate with our existing software/programs and documents. Seamless. #### Cons The feature I would recommend is the option to shorten the URL name. #### Reasons for choosing HelpSite Functionality, ease of use and help desk feature. --- ### Great product to get your knowledge base started - Overall rating: 5/5 - Reviewer: Harry P. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used monthly for free trial - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Quick and easy to get started on the free plan. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I set up a knowledge base using Helpsite to get our app up and running with some basic FAQ's without the need for the development team to create custom pages within flutter, and all for free! #### Cons It would be great if there was a greater limit on the amount of articles that you can add to Helpsite knowledge base on the free plan. Currently this is limited to 25 articles however it would be great if it was more like 50 or 100 on the free plan. It;s a shame there are also not basic customisation options on the free plan too. #### Reasons for choosing HelpSite We have Hubspot within the company but I don't have the correct permissions to get their version of a knowledge base running. --- ### Easy to use, simple pricing, HelpSite does its job - Overall rating: 5/5 - Reviewer: Esa I. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We needed knowledge base and customer support to our new web service and we could not afford expensive unused features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We integrated HelpSite in our web site and customised it in just in hours. #### Cons Compared to other products HelpSite does not yet have full APIs. #### Reasons for choosing HelpSite We have used and successfully integrated Zendesk in an other web service. However, this time we wanted to have something more simple, down to earth and cost effective. Many established products in this field have grown too big and complicated both technically and in pricing models. --- ### Excellent choice for adding a FAQ section to your site - Overall rating: 5/5 - Reviewer: Doug (J.C.) M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Creating our own FAQ section and integrating it into our site was extremely easy using HelpSite #### Cons We began the process of hosting the HelpSite FAQ pages on a subdomain but fell short of completing the process. --- ### Keep your staff and customer informed! - Overall rating: 5/5 - Reviewer: Nicholas S. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Amazing software! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use this primarily to keep my staff informed of changes to our business as well as storing SOPs for quick access. This software is wicked quick and incredibly useful. Staff love having a quick answer to their questions and have told me how useful this software has been! #### Cons Having additional customization options would be helpful. Currently you need to know code to some extent to customize. --- ### Great way to have a flexible FAQ section - Overall rating: 5/5 - Reviewer: Matt W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Great software to keep an FAQ section on any website. Very easy to use and very helpful as you can edit your FAQ page in minutes as often as needed. Adding articles is very easy and pictures can be included. The search feature for customers to use work to locate relevant articles works very well. Highly recommend this solution if you want to give access to more detailed information about your product. #### Cons Would be nice if there was a bilingual option. --- ### HelpSite como FAQ interno - Overall rating: 5/5 - Reviewer: Sandy Helen O. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros A eficiência da busca por artigos foi o que mais me impressionou. De acordo com os testes que fizemos, ela se provou como uma das mais eficazes, e foi o fator decisivo para a escolha da ferramenta que queríamos. #### Cons Nas configurações de privacidade existe uma opção de bloquear o acesso ao site por senha, porém, depois que acessamos, a senha fica visível na URL, no link. Isso fez com que tivéssemos que liberar o acesso a cada operador por email, já que o possível vazamento do link com a senha incluída acabaria liberando informações sigilosas da empresa. #### Reasons for choosing HelpSite A busca do outro produto não era tão eficaz e rápida quanto a do HelpSite #### Vendor response Thanks for the review! Glad to hear you're especially happy with our search feature. We do have a variety of privacy/security options with different tradeoffs between convenience and security. The shared password/URL one is the weakest security (but most convenient) of them. Alternatives include individual password/invites per user (as you figured out) or our JWT/SSO option. Get in touch by email if we can help in any other way! Replied January 2023 --- ### Using HelpSite for transitioning EMR - Overall rating: 5/5 - Reviewer: John M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This site became a hit and we had to expand it quickly, which was easy to do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked that the layout is incredibly intuitive and everyone can look at it, and immediately know what to do. #### Cons Colors and layouts are a little boring. However, I didn’t need it to look pretty. It worked perfectly in grayscales. #### Reasons for choosing HelpSite The pricing was right on point. --- ### Excellent, easy to use knowledge base application - Overall rating: 5/5 - Reviewer: Anthony G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have employees throughout the world and because of time zone differences our subject matter experts are not always available in real-time. HelpSite enables our employees to respond to customer inquiries and issues in real-time regardless of where they are located. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HelpSite is very easy to setup and use. More importantly, the full text search is very fast and accurate. As we have been adding a lot of content into our knowledge base, this is the most useful feature for new users! #### Cons Sometimes when cutting and pasting in content from other sources, the formatting is not consistent. It would be great if there was a standard format template I could use for all new content, regardless of the source of format of the original content. #### Reasons for choosing HelpSite I looked at several solutions and chose HelpSite primarily due to the full text search and the ease for me to set up an internal knowledge base and external FAQ. --- ### Analitycs - Overall rating: 4/5 - Reviewer: Fatih S. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has only one shortcoming, which is to make reports and analyzes. Apart from that, it is a beautiful software that does my job, its visuality is very simple and beautiful. #### Cons It has only one shortcoming, which is to make reports and analyzes. Apart from that, it is a beautiful software that does my job, its visuality is very simple and beautiful. --- ### Just what we needed! - Overall rating: 5/5 - Reviewer: Danielle C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We needed a way for all of our staff to have access to our company policies and procedures in an easy to access (and easy to update!) format. We use HelpSite to organize these policies and make them accessible to all of our staff across multiple locations. HelpSite's awesome user interface allows us to quickly add a new policy or update existing policies, including graphics, tables, different fonts and colors...just like using a typical word processing editor. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to use, just like editing a document in any word processing program. #### Cons None! We have had a really positive experience. --- ### All the basic features you need at an incredible price - Overall rating: 4/5 - Reviewer: Julian S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Support has been 100%. It's simple to use, and a great price. If you have simple needs for storing documentation online, this is a great place to start. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Our company has several brands, and each brand has their own support site with different help articles. HelpSite lets us administrate each brand in a central location, with customised design and content for each site. It is incredible easy to use, has all the basic features you would expect from a simple CMS, and is fully hosted so we don't have to worry about anything except the content. #### Cons The feature list has everything you need to get started, but if you want to take your management of online articles to the next level you are restricted. Would be great to see an asset library that can be used across each site you manage, rather than having to duplicate content. Can't upload files to a shared repository either. #### Reasons for choosing HelpSite Price for supporting multiple instances #### Reasons for switching to HelpSite Price and ease of use --- ### Helpsite.io for all our help needs - Overall rating: 5/5 - Reviewer: Joe K. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered This has solved our product help documentation needs and customers use it extensively to contact us for additional support as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use helpsite.io for all of our product needs from web applications to mobile applications. We love the simplicity of it and the ease for updating our documentation within the the site. #### Cons It would be nice to see more of a preview or beta site where we could go to see all of our pre-published work instead of page by page. #### Reasons for choosing HelpSite HTMLHelp, HelpnDoc and others #### Reasons for switching to HelpSite easier, nicer and more productive and cost effective --- ### Simple, Effective and User Friendley Client Knowledge Base - Overall rating: 5/5 - Reviewer: Kim P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience FreshTrack has had with the HelpSite system is excellent. The only time I have had to reach out is to get our new sites added to the SSL. The product is so simple and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly, customizable CSS (with instructions), SSL protected. Up and running in minutes with minimal configuration, able to branded to our brand and no user limits! #### Cons Need the ability to copy a article to another site. #### Reasons for choosing HelpSite No over complex requirements. --- ### Very Useful - Overall rating: 5/5 - Reviewer: Marie B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I was hired by a Canadian client as a Sales Rep for their start up company, I was trying to find a way wherein it will be easier for our consumers to check the steps, instructions, information, or FAQs about our services, and I found Helpsite that helped me built the help center for our consumers with no cost. #### Cons The only thing I noticed is there’s no much things to customize. --- ### Simple and easy to use - Overall rating: 5/5 - Reviewer: Josh G. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It provides exactly what we need and has a very competitive price. #### Cons I'd like options to self-host once we reach a certain size. It's not a major concern for us right now, but if we outgrow HelpSite in the future then we'd like options to self-host on our own servers. #### Vendor response Josh - thanks for the kind words about HelpSite. Glad to hear it's been easy to use for you. We'd like to grow with you so don't hesitate to reach out if we can ever help! Replied June 2024 --- ### Keep it simple stupid! - Overall rating: 5/5 - Reviewer: Thijs T. - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Most easy platform to use for a knowledge base. Their power is that all the functionality is super easy to use. Both for the admin as well for the client using the knowledge base. #### Cons If there would be a thing to say here, it would be that if you upload a logo, it links to your own website in stead of the knowledge base itself. For me this is a con, I think for most people a plus. --- ### The easiest knowledgebase we've ever used! - Overall rating: 5/5 - Reviewer: Steve W. - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered We were able to set up our knowledgebase articles within a day, and our users could benefit from this immediately. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We absolutely love the WYSYWIG editor. It's impressively simply, and we prefer to view how something is going to look before we post it. Seriously, the product fits all of our needs, and we enjoy using it! --- ### Perfect Knowledge Base Solution - Overall rating: 5/5 - Reviewer: Tim H. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered Started using Help Site around 9 months ago, and find it absolutely brilliant. Very easy to set up, configure and manage, it has become an invaluable resource for us and would recommend to anyone. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### 7 HelpSites and Counting - Overall rating: 5/5 - Reviewer: Bradley U. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I had some website creation experience but I think even a novice could learn to run a HelpSite once the initial installation was launched. It's one of the best investments of a platform that I've made. It gets the content out their fast and makes it easy to share with your audience/users. You don't even need a graphic artist to create a great useful website!! :-) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've now created 7 HelpSites. The ease and intuitiveness of building a content rich site isn't obvious until you dig in and start creating. Being able to try it out for 30 days really helps in the "buy in" from the team. When the president of our company went to test it out at a company meeting he queried one of the more unusual support call questions we received and in seconds he had the answer. He became a big fan and the sales department made it part of their presentations as a key selling point. I have also created marketing sites to easily answer questions from prospects. When they follow the link they are also exposed to not only their questions but even more helpful content to assist in the deal decision making process. #### Cons It takes examples, sometimes for proof of concept. It would be great to have a community that's willing to show off the creative uses of the Helpsite they've created. #### Reasons for choosing HelpSite Ease of use, easy to create as very easy to train team members to create content and publish correctly. --- ### One Stop Solution for any organization. We can create an SOP with this and put everything in one place. - Overall rating: 5/5 - Reviewer: Vivek K. - Verified reviewer: Yes - Industry: International Trade and Development - Company size: 1001-5000 employees - Product usage: Used daily for free trial - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I will refer this to everyone, and I have an overall outstanding experience. Also, while pasting any table, like an Excel table, it didn't come out perfectly, and I also found out that some font editing options are missing, which should be there, like in MS Word. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What an amazing platform! It has helped me a lot. I created it for my organisation and my seniors, and everyone is so happy after seeing this amazing tool. #### Cons You should decrease your cost and increase the Validity of each subscription.One Stop Solution for any organization. We can create an SOP with this and put everything in one place. #### Vendor response Thank you, Vivek! So glad to hear you're having a great experience with HelpSite, keeping your SOPs organized and in one place. Regarding pasting tables and using custom fonts, we're planning an update to our editor in the next couple months which should offer more options in this regard. Stay tuned. Replied August 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/helpsite-profile/reviews/?page=2) --- HelpSite Reviews, Pros and Cons - 2026 Software Advice