The customer service is great. We suggested adding an option to link to the internal content and they actually implemented it. It was very helpful.

The product was easy to setup. There is a way to customize templates applying your own brand, color, etc. The customer service is great. They worked with us on couple of very custom authentication setup. Resoond to emails is fast.

Wish to have more customization option for the front-end. Particularly for setting up the landing page and categories. For the analytics would be great to have some sort of the reporting functionality added. Also we should be able to setup SEO-friendly URL handle for google analytics.

Overall, fantastic. My free trial was extended while I was in the selection process for my organization. I was offered some help on HTML aspects which I will need to integrate at some point. [sensitive content hidden] did not get tired of my constant back and forths and helped me each step of the way.

For me, the customer service, specifically from [sensitive content hidden], is second-to-none. I considered various other platforms, but the customer service really sold me. HelpSite is willing to work with you and walk you through your questions, concerns, and issues. For me, that's everything.

I wish the Text Editor was more robust, and I could do more changing of templates without needing to do something technical via the HTML.

Great. Have never had an issue with its reliability and is a pivotal asset within our company.

The ease of use means that anyone within the company can use the site - both our clients and employees who are adding to it daily.

The options to customize could be slightly better. But i hope with more updates we can achieve this.

It is easy enough to update pages. Search functionality for users is decent.

Security isn't something the company takes very seriously. That has been frustrating. The way linking works is complicated and it is not intuitive how to point to your help articles from other places like intercom or support emails unless you know the special way to craft URLs. I would not buy this product again if we were starting over. We'll keep it due to the high switching costs of having to integrate another product and move all our documentation.

Great. I am overskilled for the product and that's not their fault. I love the default template's minimalist composition, I love the design of article management, all of it.

I am really impressed by the bespoke design for a wiki. We really need a wiki that can be used for internal and external content hosting to support our customers and employees, and HelpSite does that with a minimalist design that makes content management easy to pick up.

I used to be a web designer, so I did find the custom HTML/CSS templating a little restrictive. I had to search the FAQ to discover how the templating worked so I could override it in places for my own color choices (add a numerical ID to a class and specify it in header, the template calls bootstrap 3.4 defaults) and I'm used to a more DIY approach. I'd love to see prebuilt theme options in the future, or maybe a "pick your own adventure" approach with the templating: simplistic or full control. At the same time I appreciated that I only had to change colors and the rest was done for me - not common. It also didn't affect my purchase choice.

With HelpSite, we were able to build an easy FAQ site for our customers/stakeholders. It is clean, organized and easy to maintain.

It is easy to integrate with our existing software/programs and documents. Seamless.

The feature I would recommend is the option to shorten the URL name.

My overall experience with HelpSite has been positive. It's a robust tool for businesses looking to enhance customer support and engagement, especially if budget constraints are not a concern.

As a lover of SaaS, HelpSite's cloud-based platform offers scalability and convenience.

The UI is not up to date, the whole UI does not look modern.

Powerful tool to help reduce OPS overheads, easy to maintain, useful internal help-site to capture and make organizational knowledge accessible,

Very easy to use, can have completely non technical people use it. Intuitive, clean editor, easy to import articles form other sources, good formatting tools, nice clean look and feel, easy to navigate and get information, useful features like internal/external help sites.

No complaints here, I'm quite happy with it.

Smooth. It does what it says it will. The UI is well designed. It's not cluttered either on the Admin side or the user-side.

It was easy to add content right from the off. I like the simplicity of both the Admin interface and also the actual user-facing sites.

Nothing much. I just wish I had started using it 5 years ago when my brother first sent me the link!

We are using Helpsite as an FAQ and progress portal. Client users find it easy to access information and we find it easy to update to add new information.

Helpsite is so simple to get into and set up and of source, use. Contains all the features you want and none of the features you don't need.

Cannot think of any negatives. Helpsite in a one-off. You can get WordPress alternatives, but Helpsite is a no-brainer, better vale and better features option.

Helspite is so easy to use, from creating an article of help for your users to adding a custom domain. The content editor allows all media types from images to embedding videos. Most importantly what I liked most about Helspite is the fact that they offer a free plan that covers most of what a new founder needs Most similar services limit the number of articles and help material you can publish. Help you can publish a lot of articles in the free plan. I have not reached the cap, but I have 1 article already published for free.

No outright cons to be honest! But I would appreciate if we had a better UI in terms of outlook. Colorful and fully customizable to look very appealing. Right now helpsite is just straightforward and serves its primary purpose of creating help material for our users. Although really it would be nice to have a better looking interface for our customers too.

My experience has been good so far. Simple setup and personal communication from their team.

I have a bootstrapped software startup and this is exactly what we were looking for. We needed a simple, but professional looking knowledgebase that we could build our support portal up while we went through beta with our customers, but still using our own custom URL. Our focus was on a product that would let us get a help site up and running easily without a financial commitment until we were ready.

I really think they do what they do well. If I had a critique, it would just be they need a little CSS / UI refresh, as everything feels a tad outdated and cramped on the internal side. I think the customer side is actually pretty good. The internal user portal probably works great for those with smaller screens, but for those of us with large format monitors, getting a bit of spacing, margin, padding, etc in the UI would go a long way.

I would highly recommend this to my colleagues and peers.

It is easier to setup the number of users to create a certain group subject that can be exclusively accessible to those given the link. The end-user view is also simple and can be easily read by any common person.

Literally, there's none. Any ordinary or common person can easily use it. Friendly-use as what they call it.

We use this as our Knowledgebase for internal and external purposes and with our content we have effectively reduced our support cases (roughly by 30% in first year in UK) Overall, very happy with its performance and [SENSITIVE CONTENT HIDDEN] has been prompt and helpful via email when needed.

It is a very user friendly piece of software, uploading articles etc. It is really straight forward. As an administrator I can comfortably manage my teams and multiple sites so it works well for me. I am now looking to create sub headings within the main sections which I feel would give the client facing page a better structure.

I wasn't initially aware that any other sites (other than the one with a login) can be publicly accessed so I have had to change this to not be 'searchable'. Also we are looking to implement the JWT code but this will require someone with solid technical / development knowhow to put in place (especially for the way we use it)

A eficiência da busca por artigos foi o que mais me impressionou. De acordo com os testes que fizemos, ela se provou como uma das mais eficazes, e foi o fator decisivo para a escolha da ferramenta que queríamos.

Nas configurações de privacidade existe uma opção de bloquear o acesso ao site por senha, porém, depois que acessamos, a senha fica visível na URL, no link. Isso fez com que tivéssemos que liberar o acesso a cada operador por email, já que o possível vazamento do link com a senha incluída acabaria liberando informações sigilosas da empresa.

Overall, we evaluated many different Help Desk/Knowledgebase solutions and choose to keep our help desk separate (for cost reasons) and use this knowledgebase product to get the biggest band for our buck.

Cloud-based and very easy to use, for the price you're getting a great package with easy to use tools that allowed us to take the management of the system off out of our hands and focus on creating great content that will help our users.

Integrating videos can be a bit cumbersome when trying to resize appropriately, while a native plug-in for YouTube is included, the default size for videos and how they appear could be a little more robust.

Great place for processes Useful for large teams

Would love for my staff to be able to edit articles but for me to be able to sanity check what they are adding

Support has been 100%. It's simple to use, and a great price. If you have simple needs for storing documentation online, this is a great place to start.

Our company has several brands, and each brand has their own support site with different help articles. HelpSite lets us administrate each brand in a central location, with customised design and content for each site. It is incredible easy to use, has all the basic features you would expect from a simple CMS, and is fully hosted so we don't have to worry about anything except the content.

The feature list has everything you need to get started, but if you want to take your management of online articles to the next level you are restricted. Would be great to see an asset library that can be used across each site you manage, rather than having to duplicate content. Can't upload files to a shared repository either.

I would likely to recommend this to other businesses like us. Big or small, definitely HelpSite is a must especially on documenting policies and processes updates.

We've been building knowledge banks from time to time however, we it is expensive to hire an IT guy to do the coding for us to create a robust KB . Thanks to HelpSite for providing us a solution that is just fit with our needs.

For now, it is not giving us the kind of IP whitelisting yet.

Super easy to use, converted a long Google Doc into a nice looking helpsite in one day. Fantastic!

Being able to keyword each entry was super helpful since we search through all our articles on a daily basis to find answers for customers on the fly. Categorization and clear layout also makes it easy to use when looking for content on here.

It would be nice to be able to assign drafts of articles to users on our account.

We needed a way for all of our staff to have access to our company policies and procedures in an easy to access (and easy to update!) format. We use HelpSite to organize these policies and make them accessible to all of our staff across multiple locations. HelpSite's awesome user interface allows us to quickly add a new policy or update existing policies, including graphics, tables, different fonts and colors...just like using a typical word processing editor.

Super easy to use, just like editing a document in any word processing program.

None! We have had a really positive experience.

I love how easy it is to get started on Helpsite. We use it as a documentation base for our product's content management system to provide guidance and support for users both internally at the company as well as clients and customers. It's so simple to write an article and get it published on the site immediately. Also, I really love how the article text box keeps all formatting it might seem small but this is such a great timesaver when copying documentation into Helpsite from other resources.

It'd be great if the UI was a little bit prettier or more modern. And maybe a little more flexibility in how we categorize articles and how they display on the public Helpsite. I'd love to be able to put an article under several categories!

We use helpsite to manage our help pages for all of our products. We've also recommended to other business who now use it. It's always been a great, simple resource.

It does what it says really well. We've never had an issue

We wish there were more options for the contact us

I choose helpsite because it was easy to setup and very cheap compare to others. I particularly liked the free custom domains.

Design can be improved to look more recent

Overall, my experience with HelpSite is second to none. I have loved being able to quickly get started into writing articles that will soon allow users of my software to understand everything they need to know. The simplistic design, though unchangeable without Gold, works very well with allowing users to find what they need.

The software is very quick and simple to get started into. Creating articles and organisation is very simple and allows for detailed articles from the get go. Allowing users to also have their own domain connected to the website for free to normally extremely rare in software's now a days, however make using this even more pleasurable.

The lack of customisation outside of the gold tier is mostly non existent. You are not able to change the colours, layouts or anything - you are stuck with the default layout. It would be nice, even at the Standard Plan, to have a few options for layouts or change the colour of certain things.