Resolved the need for a training / knowledge base share that we could deploy internally and externally.

I was able to have an FAQ page set up in a matter of minutes because of the software's ease of use. It also produces a very nice looking product for the end user and was reasonably priced.

Customizing using css would be quite difficult.

Customer service is excellent. If you just need a simple FAQ, Helpsite is the way to go.

Powerful tool to help reduce OPS overheads, easy to maintain, useful internal help-site to capture and make organizational knowledge accessible.

The feature list has everything you need to get started, but if you want to take your management of online articles to the next level you are restricted.

It is easy to integrate with our existing software/programs and documents.

Super easy to use, converted a long Google Doc into a nice looking helpsite in one day.

The team is knowledgeable, friendly, and dedicated to helping users find the information they need quickly and easily.

The search feature for customers to use work to locate relevant articles works very well. Highly recommend this solution if you want to give access to more detailed information about your product.

It was easy to add content right from the off. I like the simplicity of both the Admin interface and also the actual user-facing sites.

We use helpsite.io for all of our product needs from web applications to mobile applications. We love the simplicity of it and the ease for updating our documentation within the the site.

Limited 1-level hierarchy for categorizing articles.

Super easy to use, just like editing a document in any word processing program.

I liked that now we have an internal knowledge base easy to use for our team. I also liked the fact that we have a public and a private knowledge base for both our team & our clients.

The time or two that we've run into some sort of bump in the road, we emailed the support team and they came back with answers that were helpful in getting us to move forward.

Excellent, easy to use knowledge base application.

I really enjoy the ease of use and simplicity of HelpSite. I'm a new employee and there was little to know ramp-up to understand how we leverage this tool in our business.

Also, I really love how the article text box keeps all formatting it might seem small but this is such a great timesaver when copying documentation into Helpsite from other resources.

Staff love having a quick answer to their questions and have told me how useful this software has been.

I love how easy it is to get started on Helpsite.

This does everything that we needed in a nice clean layout. Very user friendly and useful for any organization.

I was offered some help on HTML aspects which I will need to integrate at some point. Sensitive content hidden] did not get tired of my constant back and forths and helped me each step of the way.

Could use more drag and drop functionality rather than drop down menus to create and organise content.

Helspite is so easy to use, from creating an article of help for your users to adding a custom domain. The content editor allows all media types from images to embedding videos.

Sometimes when cutting and pasting in content from other sources, the formatting is not consistent.

It took minutes to set up and deploy. It looks great, works great, what else could you ask for.

Security isn't something the company takes very seriously. That has been frustrating.

It's simple to use, and a great price. If you have simple needs for storing documentation online, this is a great place to start.

When I put my first article it was confusing the fact tthat it was public or not. The whole form to write was not clear to me.

Clear layout, easy to use, and a great search tool to help users find relevant content quickly.

I love the service it is simple for people to subscribe. On the back in the analytics are amazing and so easy to understand.

Mailchimp is super easy to use and was a breeze to set up. Everything was very straight forward and the user interface is very nice.

I liked that I had never used any type of service like this before and it made it very simple for my husband and I to reach out to folks who were interested in our business.

I like MailChimp and appreciate its ease of use and slick looking templates, also strong reporting and tracking capabilities.

Mailchimp works great for what it is and is price competitive. This is a great option for the budget conservative mind.

Some legit emails get marked as spam. If too many are marked as spam you run the risk of getting your account suspended or at times deleted.

Their ability to evolve in useful ways — mobile app, education program, email to postcards, etc — is what we like most, for sure, and why we stay with and recommend Mailchimp to others.

I love that I can create great looking emails with such ease. It has made a huge difference in my ability to communicate with my clients and two do connected drip marketing.

Mailchimp, is an excellent cost effective solution for sending out mass emails to customers. It has great capability for both the tech savvy and non-tech savvy users.

The customization feature allows you to create colorful and creative emails that are appealing to the eye. The scheduling feature is super helpful to plan out communications.

And allows for an all in one solution. The reporting is as good as it gets, most of their tools are free and the interface is super easy to use for editing purposes.

Customer support was terrible and when i misunderstood how to use the platform they terminated the relationship because of spam.

Mailchimp was very good and allowed my own business to grow and become stable. With a good website and domain making it stand out.

I love the ease of use ability to integrate with various platforms and ability to check daily on our growth.

Mailchimp has been great with keeping in contact with members of the community, providing important updates when needed.

The software is easy to use, it has great pricing and free services to get started. It allows you to see who is engaging in your emails and who is not, great design tools.

We use Mailchimp for all our drip and sales promo campaigns. We are a small company just getting our footing so having such an awesome tool to help us spread the word is a great benefit for us.

The concept is nice for large outreach and marketing emails. I was hoping to use this also as a customer service piece when reminding existing clients of upcoming maintenance.

Mailchimp is the perfect, entry-level system, for people that are just starting out. It is easy to use, great price (including a free version).

It came with free trial which helps to convince my company to use it. It has a great feature  and user interface that helps even any one new to email marketing to start with.

Easy to develop on using API, amazing possibility to up sell products via integrated marketing tools and integrations with e-commerce, brilliant list management features and click tracking.

I was quite frustrated with the fact that I had no assistance at all and it created a bad experience for me as a new user.

This price is outrageous. Also, they do not give you an option to not pay for the features you do not use.

The customization and integration of this software is great. Also, the easy of sending weekly and monthly newsletters is awesome.

US Dollar

HelpSite is a cloud-based solution that helps businesses create and build customizable knowledge bases and FAQs to resolve clients' queries. Using the platform, customers can receive automated suggestions about suitable articles and utilize the search functionality to retrieve specific information from the database.

HelpSite allows organizations to create articles on frequently asked questions, add titles or names and group them into categories according to requirements. Managers can create multiple help sites and configure role-based access permissions to prevent unauthorized data exploitation. Additionally, it lets users collect customers' information using built-in contact forms and customize the layout and style of knowledge bases according to brand guidelines.

HelpSite enables businesses to integrate the platform with various third-party applications such as Slack, Zapier and more. Pricing is available on monthly or annual subscriptions and support is extended via email and FAQs / documentation.

LongDescription

Cataloging/Categorization

Knowledge Management

Collaboration Tools

Full Text Search

Customer Support

Self Service Portal

Content Management

Knowledge Base Management

Decision Support

Search/Filter

File Management

Self-Learning

Document Storage

Access Controls/Permissions

SSL Security

Single Sign On

Categorization/Grouping

Content Library

Data Import/Export

Text Editing

Customizable Templates

Customizable Forms

Drag & Drop

Third-Party Integrations

Web-based Deployment

Email/Help Desk

FAQs/Forum

Knowledge Base

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

HelpSite

Live Online

Documentation

Mailchimp is a web-based marketing automation service with millions of users worldwide. The application allows users to share newsletters on various social networks and track customer engagements. The application provides tools to create targeted emails, run Facebook ad campaigns, automate follow-ups and monitor campaign progress, among others.

With Mailchimp, users can collect and analyze their email responses. The application offers graphical representations of data and customer interactions in various formats. Mailchimp allows users to design, share and track email newsletters from any location. With interactive drag & drop interface, users can create and share attractive email campaigns. The built-in analytics and reporting functionality allows marketers to monitor customer activities or generate ad hoc reports.

Mailchimp also offers a mobile-based application for both Android and iOS devices. The application works as a shortcut to reach users' email marketing accounts, enabling users to receive campaign updates, add subscribers and remain informed about social media activity.

The solution serves a wide range of businesses, from small e-commerce to big online retailers and is available on a monthly subscription basis.

Real Time Analytics

Engagement Tracking

AB Testing

Customer Surveys

Multi-Channel Marketing

Personalization

Social Marketing

Site Intercept Survey

Multi-Channel Management

Skip Logic

Lead Capture

Mass Texting

Activity Tracking

URL Customization

Shared Inboxes

Data Synchronization

Customer Segmentation

Subscription Management

Drip Campaigns

Real-Time Monitoring

Responsive Web Design

Referral Tracking

Multi-Account Management

Real Time Editing

Marketing Calendar

Multi-Campaign

Customer Database

Recommendations

Audience Targeting

Automated Publishing

Geolocation

Customizable Fields

Template Management

ROI Tracking

Randomization

Campaign Segmentation

Email Tracking

Email Campaign Management

Lead Generation

Email Templates

Customer Activity Tracking

Subscriber Management

Email Distribution

Form Builder

Preview Functionality

Email Marketing

Mobile Access

Social Media Monitoring

List Management

Real Time Data

Performance Metrics

Mobile Retargeting

Channel Management

Question Piping

Click Tracking

Multi-Channel Communication

Behavioral Targeting

Marketing Automation

Question Library

Landing Pages/Web Forms

Question Branching

Social Media Integration

Behavior Analytics

Customizable CTAs

Workflow Management

Email Management

Dynamic Content

Event Triggered Actions

Response Validation

Activity Dashboard

Response Quotas

Alerts/Notifications

CAN SPAM Compliance

Reporting & Statistics

Segmentation

Social Media Retargeting

Website Visitor Tracking

Geotargeting

Automated Scheduling

WYSIWYG Editor

Team Management

Image Library

Conversion Tracking

Lead Nurturing

Social Advertising

Delivery Tracking

Dashboard

Mobile Optimized Emails

Spam Blocker

Customer Journey Mapping

Real Time Reporting

Support Audio/Images/Video

Reporting/Analytics

Contact Database

Monitoring

Web browser (OS agnostic)

Mailchimp offers multiple pricing plans for their Marketing Platform:

Mailchimp Marketing Platform: 

- Free - $0/per month
- Essentials - $13/per month
- Standard - $20/per month
- Premium - $350/per month
 

HelpSite vs Mailchimp

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons