# Helpwise Software Reviews, Demo & Pricing - 2026 > Review of Helpwise Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/helpwise-profile --- [Home](https://www.softwareadvice.com/) / [Email Management Software](https://www.softwareadvice.com/category/3433-email-management/) / Helpwise Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/helpwise-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/helpwise-profile/alternatives/) # Helpwise 2026: Benefits, Features & Pricing Wondering if Helpwise is right for your organization? Our Email Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Helpwise 4.7 [(27)](https://www.softwareadvice.com/crm/helpwise-profile/reviews/) Pricing Starting at $12.00 per month ### About Helpwise Helpwise is a communication management tool that allows customer-facing teams to create shared inboxes for different channels like Email, Live Chat, SMS, Whatsapp, Facebook, Twitter and much more! Sales & Support reps can use Helpwise to collaborate on customer conversations and improve their workflow but running automation rules. Helpwise also has features like reports & analytics that allow managers to see the performance of their team members and accordingly set KPIs for them and also see communication volume trends. Helpwise allows customer-facing teams to own the whole customer communication experience by providing features like Forms, CSAT, Help Centers & more. Wondering if Helpwise is right for your organization? Our Email Management Software selection experts can help you in 15 minutes or less. ## Helpwise User Interface ## Popular Helpwise Alternatives Main Product Helpwise 4.7 [(27)](https://www.softwareadvice.com/crm/helpwise-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.70Value for money - 4.71Customer support - 4.67Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Hiver](https://www.softwareadvice.com/crm/hiver-profile/) 4.7 [(148)](https://www.softwareadvice.com/crm/hiver-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.55Value for money - 4.63Customer support - 4.56Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Front](https://www.softwareadvice.com/crm/front-profile/) 4.5 [(286)](https://www.softwareadvice.com/crm/front-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.14Value for money - 4.40Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/) 4.6 [(226)](https://www.softwareadvice.com/crm/help-scout-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.42Value for money - 4.65Customer support - 4.27Functionality Pricing Starting at $55.00 per month Get Price ## Helpwise Pricing and Plans Starting price: $12.00 per month Free Trial Free Version Basic $12.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Helpwise Features - Popular features found in Email Management Alerts/Notifications Archiving & Retention Autoresponders Canned Responses Contact Management Data Recovery Email Marketing Email Monitoring Search/Filter Shared Inboxes Signature Management Spam Blocker - More features of Helpwise Access Controls/Permissions Activity Tracking Alerts/Escalation API Chatbot Chat/Messaging Collaboration Tools Communication Management CRM Customer Communication Customer Database Customer History Customizable Branding Customizable Forms Customizable Templates Document Storage Email Management Email Templates Feedback Management File Sharing For Sales Teams/Organizations Help Desk Management Inbox Management Interaction Tracking Key Performance Indicators Knowledge Base Management Live Chat Mobile Access Mobile App Multi-Channel Communication Multiple User Accounts Offline Form Proactive Chat Real-Time Analytics Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Response Management Role-Based Permissions Routing Self Service Portal Service Level Agreement (SLA) Management Single Sign On Social Media Integration Support Ticket Management Surveys & Feedback Tagging Third-Party Integrations Transcripts/Chat History Transfers/Routing Visual Analytics Website Integration Whitelisting/Blacklisting Workflow Automation Workflow Management ## Helpwise Integrations Jira Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review Freshsales Integration rated undefined from -1 review Wootric Integration rated undefined from -1 review Stripe Integration rated undefined from -1 review Slack Integration rated undefined from -1 review See all 33 integrations ## Helpwise User Reviews Overall Rating 4.7 Ratings Breakdown 5 81% 4 11% 3 7% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.7 Customer support 4.7 Functionality 4.7 Masuk Sarker B. Verified reviewer Education Management 201-500 employees Used daily for less than 2 years Review source Reviewed November 2020 One of the Best Helpdesk Software 5 HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. But helpwise is very super easy to use and support system is just amazing. Continues development make the helpwise software even better. I hope very soon this will be feature a feature rich product like helpscout. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I have 3 different businesses and I manage everything inside in Helpwise. My team check and reply to all emails, provide customer support, chat with customers. Overall it's just increasing my overall companies productivity. Also, I have created help center using helpwise. This way customer can find their answers by themself. It's reduced the support tickets a lot. Last the not least, If I face any problem, their support team tries to fix my problem immediately. It feels like, helpwise is my family :) Cons: Help center UI is not so modern and Needs improvement in Chat beacon. Reasons for switching to Helpwise Because helpwise is similar to helpscount and inexpensive too. Read More SH Sarah H. Verified reviewer Entertainment 2-10 employees Used daily for less than 12 months Review source Reviewed July 2021 Helpwise Fan! 4 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I secured a great deal through Appsumo and have been so happy with helpwise that I brought across a second company to use Helpwise. The Support team is very attentive and respond within 24 hours. I love that I can schedule emails to send at a later time. Overall am very happy with Helpwise and look forward to a long partnership with them! Cons: While the idea of an iOS app is awesome, I have found it challenging and glitchy to use so far. The UI could really use a modern touch but it isn't the end of the world. I rely heavily on the help centre feature and would really love for that to have a make over so that the design is more modern and aligns with my branding. But these are all minor things that really shouldn't put you off this great piece of software that is only going to get better and better! Reasons for switching to Helpwise Helpwise offer more features and their inbox design is easier to manage multiple requests and replies to the same thread. Read More VR Verified Reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed December 2022 Great when it works, but too many bugs 3 Very time consuming support process will drain you physically end emotionally. Ratings Breakdown 2 Ease of use 2 Value for money 2 Customer support 2 Functionality Pros: When it works (which is rarely) it's awesome. However there are far too many showstopper bugs Cons: Far too many bugs. I am emailing support on a weekly/daily basis. It feels like I should be being paid to find bugs and spend time with support to resolve them instead of improving my business. Read More Abraham C. Verified reviewer Mining & Metals 2-10 employees Used weekly for less than 12 months Review source Reviewed October 2021 Great Help Scout Alternative 5 I am very satisfied and happy with the product. I switched to it without thinking twice. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Helpwise works just like Help Scout and it does more! You can create canned responses, automation rules, snooze or schedule a reply or email, make forms that can be embedded, integrate their own live chat widget, has an in-house file manager, and so much more! As you can see, some of these are not available in Help Scout! I really like the UI/UX of this app, it's very modern-looking and easy to navigate. The onboarding was very easy for me. I was able to add a few inboxes in just a few minutes. They also have a good amount of integrations. I use Asana daily on my work and I'm so glad it has native integration with it. Being able to connect your social media channels as inboxes is also another thing to love. Facebook comments can also be connected! That's a time saver for me as I manage our Facebook page. I wanted to try their live chat widget but I haven't had the time to install it yet. This customer support app is a must-have for my e-commerce businesses. I'm so glad I found Helpwise, it will be my go-to service for my customer support tasks. Cons: I hope they can add more integrations in the future. I'm using Sendinblue and I hope I can also connect it with this app. Other than that, there's nothing to dislike on Helpwise. Reasons for switching to Helpwise It has more features and also good pricing. Read More WH Walter H. Verified reviewer Internet Self-Employed Used daily for less than 12 months Review source Reviewed June 2021 Surprising gem in the customer support SAAS space 5 Overall the best customer support software I've tried. Not perfect, but the one I'm happy to use and would recommend to anyone that asks. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The best part of Helpwise actually turned out to be their own customer support. I cycled through a few customer support solutions before I chanced on Helpwise and surprisingly some of them don't even have easy to use support for their own software. Not Helpwise. Their own customer support is fast, responsive, tailored to your issue and best of all, whenever I've found minor issues in the software it's been fixed within hours. I've never seen that before in any other SAAS tool I've used. Cons: No software is perfect and for Helpwise there are minor issues from time to time, like the notifications not going away after clicking, or occasionally being redirected to a 404 screen. But whenever these things have come up I've mentioned them to Helpwise via their live chat and it's been fixed within 24 hours. Read More Marcelo B. Verified reviewer Education Management 11-50 employees Used daily for less than 6 months Review source Reviewed July 2020 Brilliant and Easy to use. 5 The experience has been brilliant. I have nothing to complain about. Only good things to say. In addition to that, the customer support is brilliant. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ability to do the tasks fast. The interface is very easy to use and to navigate. By the way, the support is superb. \[SENSITIVE CONTENT HIDDEN\]gives a brilliant support... As the software is in English and my audience does not speak english, the team made some changes inside Helpwise so that I could use it for my audience. Can you believe that? Neither do I. They added fields inside the platform so that I could use it for my audience. It is really amazing what these guys did. Again Helpwise is very well designed tool, easy to use so that you can achieve what is was developed to do. Help you to give the best support to your clients. Cons: The chat support is very new. I was expecting them to have a more robust chat support. I really believe that they will improve it in the future. Read More Roger P. Verified reviewer Consumer Services 11-50 employees Used daily for less than 2 years Reviewed May 2022 Great for team mailbox 5 Support very fast. Helpwise is very open to any suggestions for improvement. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Great for managing incoming emails into a shared inbox. One email address for the team, and emails no longer go missing or unanswered. We now answer all emails much faster than before. Cons: There is nothing that we don't like about Helpwise. Read More VR Verified Reviewer Computer Software 11-50 employees Used daily for less than 6 months Review source Reviewed May 2020 Great collaboration tool for various teams 5 I managed to get my team onboarded without any hassle. We have started using it for our customer support, marketing, recruitment and development teams. As a startup, we are definitely winning with Helpwise with increased productivity and efficient communication. Lastly, they have got a super-responsive customer support team. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: 1\. Super easy and quick to set up and get started 2. Intuitive and clean UI/UX 3. Being able to see who is viewing the same email thread in real-time. This has made my life really easier. 4. Seamless integration with Hubspot CRM Cons: Nothing so far. Email formatting options could be slightly better, I checked with the team and multiple updates are already upcoming. Read More Sven H. Verified reviewer Education Management 11-50 employees Used daily for less than 6 months Review source Reviewed June 2021 Great shared inbox 5 We have got the shared inbox, and that helps a lot. Since normally i am on every CC on every mail. Now we can take a discussion instead of mail so we have everything in one place. Same with mail, som just one answers the mail. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It has it all. Autoanswers, discussions, Rules, ticket and chat Cons: I would like it to have translation into my language when i send out mail on autoanswers. But that is just a very minor detail. Read More VR Verified Reviewer Accounting 2-10 employees Used daily for less than 6 months Review source Reviewed July 2021 AWESOME SOFTWARE 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: FEATURES AND CUSTOMER SERVICE, QUICK RESPONSE TIME Cons: THERE NOTHING IN THE SOFTWARE THAT WE DON'T LIKE. Read More Showing 1 - 10 of 27 Reviews [See All Reviews](https://www.softwareadvice.com/crm/helpwise-profile/reviews/) ## Helpwise Popular Comparisons [Freshdesk vs Helpwise](https://www.softwareadvice.com/crm/freshdesk-profile/vs/helpwise/) [Compare All Alternatives](https://www.softwareadvice.com/crm/helpwise-profile/alternatives/) ## Other Top Recommended Email Management Software [Paminga](https://www.softwareadvice.com/email-marketing/net-results-profile/) **4.6** (33) Recently recommended **6** times [Salesforce Marketing Cloud](https://www.softwareadvice.com/marketing/salesforce-socialcrm-profile/) **4.2** (530) Recently recommended **5** times [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) **4.5** (17626) Recently recommended **0** times [Brevo](https://www.softwareadvice.com/scheduling/brevo-profile/) **4.6** (3474) Recently recommended **0** times Stuck Between Options? 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