Heymarket Software

4.54 / 5 (37)

About Heymarket


Heymarket is a cloud-based communication tool suitable for small businesses in a variety of industries. It offers a text messaging app that allows users to schedule and manage communications with customers. Native apps are available for iPhone, Android and desktop web browsers.

Multiple team members can share a single phone number for text messaging. Users can send and reply to texts from landline, toll free and VoIP numbers. Messages can include photos, text, and information about contacts such as first names, and users can also schedule meetings and set follow-up reminders.

A series of messages can be sent to customers on a set schedule or triggered as part of welcome campaigns, feedback campaign and more. Teams can share contacts, notes, lists and message templates. Chats can also be exported, saved and searched later.

Pricing is per user per month. Support is offered through an online knowledge base.



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Supported Operating System(s):

Web browser (OS agnostic)

37 Reviews of Heymarket

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(23)

4 stars

(12)

3 stars

(1)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 37 reviews

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September 2018

Holly from Mary Kay Cosmetics

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

All around excellent!

Heymarket allows me to provide personalized customer service in a fraction of the time! With customer groups, templates and personalization, I'm able to send personalized texts to 100+ customers in 2 minutes or less! This has allowed me to increase my customer service and, in turn, increase my sales. I've had an overall great experience with Heymarket from the beginning, which is why I continue to use the service.

Pros

Before Heymarket, I was paying way more for something with less functionality and it wasn't user friendly. I love how easy Heymarket is to use - I love that it's an app so I can keep my business texts separate from my personal texts, yet it comes right to my cell phone. I love that I can create and save templates and send emails to groups that are sent individually and personalized with each customer's name. SO MANY things I love about this app! Plus the Customer Service is excellent! I always receive replies quickly and they are able to help troubleshoot any issues I'm having. Thank you!

Cons

I'm not sure if there's anything I don't like. Just sometimes I don't receive a notification when someone texts me, or the messages are delayed. But that doesn't happen often.

September 2018

Robin from Mary Kay

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Wouldn't Have a Business Without It

They have listened to my suggestions and are always quick to respond to my concerns or questions. The template feature saves me so much time! The app is simply amazing. I'm thankful for Heymarket! Without them, I wouldn't have a business with the follow-up that I do!

Pros

-Easy to Use
-Campaigns and lists make it easy to follow-up with customers and prospects
-Templates save me TONS of time
-Customer service is top notch!
-The app is AMAZING! Runs smoothly and seamlessly.

Cons

-App does not capture on the web version when I delete someone from a list. That's the only downside of the app (and that's tiny!), so I still love Heymarket!
-No ability to state when you don't want a message from a campaign to be sent out. (Example: Sunday mornings 8am-1pm). There is a way to schedule exactly when you want a message to send out, but that doesn't help me when I have prospects in campaigns.

April 2019

Ian from G5 Enterprises

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2019

Unorthodox Use – But it works!

Rather than using HeyMarket to blast marketing promotions, updates, or new products like the app was originally intended for – we adapted it as a platform for account management. With this app, we were able to alleviate a sales person that was focusing entirely on one account. This allowed us to maintain this existing account and free up time for a salesperson to pursue new accounts.

Pros

We were looking for a text messaging platform where we could communicate with a large client of ours who has multiple points of contact, ultimately retiring a sales person. We wanted a platform that would be simple for our clients to use while giving us the ability to have our entire team view and respond to request from a single inbox.

Cons

The only issue we've really had has been an issue with the auto-responders, and daylight savings time. We had to manually adjust the time with the time change.

Response from Heymarket of

Replied April 2019

Hi Ian - thanks for the feedback. We're glad to be helping G5 be more productive. A fix for daylight savings is in the works, so it won't be an issue in the future. Thanks!

August 2018

Ed from New Life International

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Love Heymarket!

I use this app regularly. I searched for some time to find it. I highly recommend it to those who want to build a clientele steadily and easily.

Pros

This is the only software I'm aware of that allows you to blast hundreds of texts to customers from a dedicated number, while not looking like spam. It then allows for individual, ongoing two-way communication, with your existing or prospective customers. All is done without ever revealing your personal phone numbers. This is a great app at a great price, for enhancing relationships and creating value in today's mostly impersonal world.

Cons

Notifications could be better, as sometimes the app does not chirp or give sounds. New features have been slow to be added, though app is robust. Also, there have been times when the messages "waiting-to-be-read" count is incorrect.

March 2018

Juan from Premier Brokers LLC

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

3.0

Functionality

5.0

March 2018

Love it would definitely use it.I tried but couldn't practice offline.Need 24/7 easy easy access.

Pros

The concept of multiple answers/text/msgs as you zero in on the really motivated buyers. Please help.

Cons

Not for Mac or IOS. Although I spoke to support team, I wasn't able to prepare & set up without using real people who would not be happy to be a part of an "experiment" as you try the messaging and get replies for practice purposes. I can use it a couple of times a week or more depending on the season. Usage is now at its lowest if at all.

Response from Heymarket of

Replied April 2018

Hi Juan - thanks for the feedback. Heymarket has an iOS app that was featured as a best new app in the App Store (https://itunes.apple.com/us/app/heymarket/id985015852?ls=1&mt=8). Heymarket Web works in any web browser for Mac (eg, Chrome, Safari, Firefox). We'd like to help you get setup and productive with the service again. Feel free to contact us at help@heymarket.com or message us at (415) 562-0100. Thanks!

September 2018

Gavin from West Coast Sailing

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

September 2018

A Good Start

We are now easily able to send and receive text messages (including photos and other attachments) with our customers. This improves our customer's experience and saves emails and phone calls that would otherwise take more time to communicate the same information.

Pros

Heymarket makes it easy for us to respond to customer text messages quickly and to prioritize responses across multiple teams.

Cons

One of the features that drew us to Heymarket was that the text messages would come from our company phone number. Unfortunately it turns out there is a limit to how many texts can be sent this way. Beyond that point the texts come from a Heymarket generated number, which creates a confusing and inconsistent experience for our customers.

September 2018

Josh from West Venture Management LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

September 2018

Cutting Edge Idea, Implemented Well.

We've been able to consolidate all of our texting between clients and allow other staff members to take over conversations easily. Conversations also don't get lost if you have to switch phones, so it also helps with customer management.

Pros

I liked the fact that I could categorize all of my clients easily and send out mass texts with custom templates. The software is extremely reliable, and cross-platform functionality (web/mobile app) is incredibly useful.

Cons

The customer service lacks a bit; it seems they use the same product to communicate/resolve technical issues, and the software is not capable of handling it. Issues get lost and sometimes unanswered. You also sometimes don't know who you're talking to.

May 2018

Eric from MyFridgeRental.com

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Best mass texting software there is! Simple to use and very functional. Great customer service too!

Pros

The best thing about this software is the easy to use interface and very customizable lists and contact imports. You can create any fields you would like and then autofill the data for the entire group with message templates after you set them the first time.

Cons

There is nothing that I do not like about the software. Earlier on the uploads were not as efficient but now you can automatically add the contacts to specific lists directly though the initial upload and it is great.

October 2018

Molly from Partners For Achievement

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

October 2018

Hey Market for PFA

We're able to reach out to people via text without having to distribute our phone number with those text being sent. It makes communication with our clients much easier.

Pros

Makes things really easy for us in the office as far as getting in contact with who we need to get in contact with.

Cons

I can not set notifications to go to my cell phone.

August 2018

Kelsey from Thirty-One Gifts

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

5.0

Functionality

3.0

August 2018

Great Product- High Price Tag

HeyMarket allows me to have my life back by easily setting up campaigns and knowing they are getting to my customers when they are supposed to. I cant live without it.

Pros

I LOVE HeyMarket! It makes running my business very easy. The way that it tests individuals, makes batching messages easy. I’m able to do more in my personal life because I know that my campaigns are up and running and my customers are being contacted. I also love that I can answer on my computer.

Cons

The software can be glitchy. It takes a while for the app to sinc with the server. I’ve also had many issues where it kept creating me a new number- who knows what that was. Other than the glitchy stuff, it’s really easy to use and navigate which is great!
(I will say however, there are more and more tools and apps of the same arena that are coming out at a lower price. I recommend HeyMarkey ALL the time, but the price always scares people away. Apps like Project Broadcast are leaving HeyMarket in the dust at 9.99/mo)

September 2018

ANGEL from TJC INSURANCE

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money