Heymarket software


34 reviews(4.5/5)
34 reviews(4.5/5)

Heymarket is a cloud-based communication tool suitable for small businesses in a variety of industries. It offers a text messaging app that allows users to schedule and manage communications with customers. Native apps are available for iPhone, Android and desktop web browsers.

Multiple team members can share a single phone number for text messaging. Users can send and reply to texts from landline, toll free and VoIP numbers. Messages can include photos, text, and information about contacts such as first names, and users can also schedule meetings and set follow-up reminders.

A series of messages can be sent to customers on a set schedule or triggered as part of welcome campaigns, feedback campaign and more. Teams can share contacts, notes, lists and message templates. Chats can also be exported, saved and searched later.

Pricing is per user per month. Support is offered through an online knowledge base.

Supported Operating System(s):
Web browser (OS agnostic)

34 Reviews of Heymarket

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  • Daniel from WASHERY

    Number of employees: 1 employee

    September 2018

    Run my Business through HeyMarket

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Heymarket is a great to put a personal touch on reaching your customer list. I find the reminder and mass text that send personalized messages with the customers first name at the header, extremely effective and useful to reach customers and elicit a response.

    Pros

    Great features that make interacting with customers efficient and seamless.

    Cons

    The messages take a while to load and the app crashes periodically.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Holly from Mary Kay Cosmetics

    Number of employees: 1 employee

    September 2018

    All around excellent!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Heymarket allows me to provide personalized customer service in a fraction of the time! With customer groups, templates and personalization, I'm able to send personalized texts to 100+ customers in 2 minutes or less! This has allowed me to increase my customer service and, in turn, increase my sales. I've had an overall great experience with Heymarket from the beginning, which is why I continue to use the service.

    Pros

    Before Heymarket, I was paying way more for something with less functionality and it wasn't user friendly. I love how easy Heymarket is to use - I love that it's an app so I can keep my business texts separate from my personal texts, yet it comes right to my cell phone. I love that I can create and save templates and send emails to groups that are sent individually and personalized with each customer's name. SO MANY things I love about this app! Plus the Customer Service is excellent! I always receive replies quickly and they are able to help troubleshoot any issues I'm having. Thank you!

    Cons

    I'm not sure if there's anything I don't like. Just sometimes I don't receive a notification when someone texts me, or the messages are delayed. But that doesn't happen often.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Josh from West Venture Management LLC

    Number of employees: 2-10 employees

    September 2018

    Cutting Edge Idea, Implemented Well.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've been able to consolidate all of our texting between clients and allow other staff members to take over conversations easily. Conversations also don't get lost if you have to switch phones, so it also helps with customer management.

    Pros

    I liked the fact that I could categorize all of my clients easily and send out mass texts with custom templates. The software is extremely reliable, and cross-platform functionality (web/mobile app) is incredibly useful.

    Cons

    The customer service lacks a bit; it seems they use the same product to communicate/resolve technical issues, and the software is not capable of handling it. Issues get lost and sometimes unanswered. You also sometimes don't know who you're talking to.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Matt from Koan

    Number of employees: 2-10 employees

    September 2018

    Excellent tool for customer text messaging

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use and feels like native text messaging, but with some amazing additional features so that our whole team can field messages from our customers. We're at the smaller scale, but they clearly have some features that will help as we grow.

    Cons

    Would love it if custom fields would display in-line as part of contact info (instead of behind a button click), which is helpful for our use-case.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    September 2018

    Great Marketing Tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Over all it has been a great experience. Support is slow to respond. I find that using text interface for new customers gets a quicker response.

    Pros

    I like the automation piece. It allows me send texts in waves through out the year.

    Cons

    Search and filter feature for contacts needs some work. I can't filter out who has been added and when. I deal with a lot of realtors and find my self entering duplicate contact information for the same realtor periodically.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tracie from REMAX Alliance

    Number of employees: 2-10 employees

    September 2018

    Texting is Key

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My staying in touch with my clients has become much easier with texting by Hey Market.

    Pros

    Hey Market is easy to use. Texting is almost always getting open unlike email these days.

    Cons

    There is not anything i do not like at the moment.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • ANGEL from TJC INSURANCE

    Number of employees: 2-10 employees

    September 2018

    Heymarket

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    We have been able to increase and at the same time facilitate communication with our clients. Everyone texts and responds to text.

    Pros

    The ease of use and simplicity. Very user friendly.

    Cons

    It used to have a feature to export conversations under the plan we have. This is not included in our plan anymore. It is now included in a more expensive plan. We were very disappointed when we lost the feature.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lisa from MLJS Legacy, LLC

    Number of employees: 1 employee

    September 2018

    Love HeyMarket

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's been very positive. They are very quick to respond whenever I have a question.

    Pros

    I really like the list building and scheduling options within the software. I'm a faster typer than texter so the desktop is my preferred method to interact with individuals. I LOVE that the messages go out as individual text messages versus a group message. Makes contacts feel they are the ONLY one being contacted.

    Cons

    It may be a feature that I have yet to identify but I would like a simple way to import my contacts from my iPhone while using the desktop version. Looks like there is the ability to upload a cvs file.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lucy from Mt. Mariah Baptist Church

    Number of employees: 2-10 employees

    September 2018

    MMBC

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Heymarket really makes it easy to contact a large group, quickly with information - it is one of the best features I have encountered lately. Thanks for the support.

    Pros

    I like most about the software is the ease of setup and being able to use from my cellphone.
    I am also able to allow other access to the information and provide others the mean to use the website for the same purpose.

    Cons

    Human errors on my with sending messages out; and some occasions I had to enter members names and numerals more than once to assure they are in the system. Also, because I did it from my phone, some of the contact were automatically added and I had to delete them several times to assure they were deleted from certain groups.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chuck from Keller Williams Realty Elite

    Number of employees: 201-500 employees

    September 2018

    Real Estate Productivity Coach

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    GREAT experience with the product and with customer service and their follow through!

    Pros

    I can create groups for ease of targeting a specific group with a message
    I love the ease of it connecting to my contacts already in my phone
    The speed I am able to get a message / alert in front of my clients
    The ability to attach a photo / attachment within the message

    Cons

    I would like the ability for a few more characters in my mssages

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gavin from West Coast Sailing

    Number of employees: 11-50 employees

    September 2018

    A Good Start

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are now easily able to send and receive text messages (including photos and other attachments) with our customers. This improves our customer's experience and saves emails and phone calls that would otherwise take more time to communicate the same information.

    Pros

    Heymarket makes it easy for us to respond to customer text messages quickly and to prioritize responses across multiple teams.

    Cons

    One of the features that drew us to Heymarket was that the text messages would come from our company phone number. Unfortunately it turns out there is a limit to how many texts can be sent this way. Beyond that point the texts come from a Heymarket generated number, which creates a confusing and inconsistent experience for our customers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Stephanie from Real Estate

    Number of employees: 51-200 employees

    September 2018

    REAL ESTATE BROKERAGE -

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love it !

    Pros

    Its easy to set up ! I use it for my brokerage for max texting

    Cons

    The bottom set of groups are hard to send a text out to ! It does not work well if you have multiple groups

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Millie from United Real Estate Los Angeles

    Number of employees: 51-200 employees

    September 2018

    Great Tool!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like that we can all stayed linked in and connected to each other. HeyMarket makes it really easy for my team to stay on top of every support question we receive.

    Cons

    I can't attach images, so when we need to send photos we have to use other platforms

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Heymarket, Common Sun, Inc.

    September 2018

    Hi Millie - thanks for the review! Heymarket does support images (MMS) and links. We'll reach out to help out with this.

  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Love the ease of use of Heymarket!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    N/A

    Pros

    Easy to use. Fast. Holds most basic info.

    Cons

    Nothing except maybe that I still need to copy & paste numbers between recipients. It would be great if it had an auto-fill feature with the contacts since we are normally just swapping numbers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jane from Mortgage Company

    Number of employees: 5,001-10,000 employees

    September 2018

    Great tool for marketing to a group that looks personal

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    I can send a text video that targeted to a large group and they look personal. It shortens the time to do a task and still comes across as personal.

    Pros

    You can upload a list, create multiple lists. very flexible!

    Cons

    learning the system is always the most challenging part but compared to most this was easy!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Robin from Mary Kay

    Number of employees: 1 employee

    September 2018

    Wouldn't Have a Business Without It

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They have listened to my suggestions and are always quick to respond to my concerns or questions. The template feature saves me so much time! The app is simply amazing. I'm thankful for Heymarket! Without them, I wouldn't have a business with the follow-up that I do!

    Pros

    -Easy to Use
    -Campaigns and lists make it easy to follow-up with customers and prospects
    -Templates save me TONS of time
    -Customer service is top notch!
    -The app is AMAZING! Runs smoothly and seamlessly.

    Cons

    -App does not capture on the web version when I delete someone from a list. That's the only downside of the app (and that's tiny!), so I still love Heymarket!
    -No ability to state when you don't want a message from a campaign to be sent out. (Example: Sunday mornings 8am-1pm). There is a way to schedule exactly when you want a message to send out, but that doesn't help me when I have prospects in campaigns.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sophia from Celebration

    Number of employees: 11-50 employees

    September 2018

    Review on HeyMarket

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has been an overall wonderful experience. This software is great!

    Pros

    This software is very easy to use. It has made communicating to big groups very simple and easy to understand.

    Cons

    It would be nice if the software had a more updated look.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Janet from URE

    Number of employees: 2-10 employees

    August 2018

    Great option for those who want to add Text as another Support Channel

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - Mobile app to answer texts on the go
    - Saved templates
    - Group people into lists
    - Can make existing business phone number text enabled

    Cons

    - Laggy, does not always sync well across all platforms
    - Cannot send out MMS if it is a toll free number
    - Does not really sync with any other support platforms

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kelsey from Thirty-One Gifts

    Number of employees: 51-200 employees

    August 2018

    Great Product- High Price Tag

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    HeyMarket allows me to have my life back by easily setting up campaigns and knowing they are getting to my customers when they are supposed to. I cant live without it.

    Pros

    I LOVE HeyMarket! It makes running my business very easy. The way that it tests individuals, makes batching messages easy. I’m able to do more in my personal life because I know that my campaigns are up and running and my customers are being contacted. I also love that I can answer on my computer.

    Cons

    The software can be glitchy. It takes a while for the app to sinc with the server. I’ve also had many issues where it kept creating me a new number- who knows what that was. Other than the glitchy stuff, it’s really easy to use and navigate which is great!
    (I will say however, there are more and more tools and apps of the same arena that are coming out at a lower price. I recommend HeyMarkey ALL the time, but the price always scares people away. Apps like Project Broadcast are leaving HeyMarket in the dust at 9.99/mo)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kristi from Peak Glass

    Number of employees: 11-50 employees

    August 2018

    User friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use
    Quick customer service
    App and desktop mirrors easily

    Cons

    Wish could mark messages as unread just in case you click on it and it wasn’t meant for you.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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