Highrise vs LiveAgent

RATING:

4.5

(130)

Highrise has 130 reviews and a rating of 4.5 / 5 stars vs LiveAgent which has 1576 reviews and a rating of 4.68 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (130)
4.7 (1576)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
November 28, 2023
March 27, 2024
Pros/Cons
  • Pros

  • Highrise is economical and provides many good features. The program allows for ease in putting in contacts and notes.
  • Also ,a surprisingly complete version on mobile,which helps you make dynamic changes in real time. It is reasonably priced and easy to work it.
  • Cons

  • My only major complain is that the desktop version is very limited in capabilities. Constantly being online for the full product is not always an option.
  • Lack of updates and financial tracking. Disappointed that they are not continuing.
Read all user reviews
  • Pros

  • Its feature set is quite good with good technical ability to answer questions.
  • Pricing is great and scales very well as of right now being a solo developer and also looks great when looking to scale to a few more agents.
  • Cons

  • I scrapped the entire concept of mobile agents down to the shockingly bad Live Agent Phone apps.
  • Poor statistics and reporting functionality. No grading of rights making it difficult to distribute partial admin rights.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2018

FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos