Hipporello Service Desk

RATING:

4.8

(13)

About Hipporello Service Desk

Hipporello Service Desk is a Trello Power-up that enables you to create Trello cards from online forms and emails. You can also use our service desk as an integrated part of your website where customers and employees can submit information in the form of either a contact form or an email directly to your team. The service desk will be shared among your team and all requests will be documented on your progress board. Acknowledged support requests, bug reports, and sales emails flow instantly into your Trello boards. This ensures that everyone has visibility into the same information, so tasks can be easily prioritized, tracked and assigned to board owners.

Hipporello Service Desk Pricing

Hipporello Service Desk offers a free trial for 14 days. Pricing starts at $10.

Starting price: 

$10.00 per month

Free trial: 

Available

Free version: 

Available

Hipporello Service Desk Admin Panel Forms
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Hipporello Service Desk Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Hipporello Service Desk

1 - 5 of 13 Reviews

User Profile

Josh

Verified reviewer

Hospitality, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Hipporello is a GAMECHANGER ⭐️⭐️⭐️⭐️⭐️

I can't say enough good things about [sensitive content hidden] and the Hipporello Team. I've used their services for various purposes, including damage/insurance claim tracking and now HR requests, and they consistently offer the best product and price on the market for automated forms and integrations. We're looking forward to using their solution at GuestReady for many more years to come!

PROS

I love how easy Hipporello has made it to centralize and gain full visibility over our HR requests. We used to deal with internal Slack messages and long email chains that would get buried or lost. Now, we have a seamless ticketing management system that's not only pretty and intuitive on the front end for the team but also clean and organized on the back end for the HR ticket owners. We've received a massive amount of positive feedback on how this system has simplified things for the team.

CONS

In our case, we have to keep portals and help desks on separate Trello boards to protect privacy for HR requests. This setup can make it challenging to maintain uniformity and standardization across the 4-5 different boards we manage, especially when updating multiple forms. Despite this, the Hipporello team's openness and responsiveness to feedback give us confidence that, should it ever become too challenging to manage, they would be ready to adjust their roadmap and deliver a solution.

Reason for choosing Hipporello Service Desk

None of the other competitors were able to offer the same functionality we needed.

Reasons for switching to Hipporello Service Desk

We were previously using a shared Trello board and it got too messy and overwhelmed with teammates creating cards without the correct data, or accidentally deleting lists/cards. So we sought out a solution with Hipporello to simplify this process with an automated ticketing system and haven't looked back since.

Denis

Consumer Goods, 501-1,000 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Just what we needed

One of the few out of the box simple solutions for IT (system Administrations) ticketing systems. Has everything you could ever need.

PROS

- The support is amazing! - It's the perfect quick IT ticketing solution - It seems like the Hipporello team has done this before - everything you need is here or either in development - When they say something is developed it actually is and it's also released around the date they say it is (last was Google SSO)

CONS

Nothing, everything was fine! With their support it's easy to manage.

Reason for choosing Hipporello Service Desk

It was the first we tried, and we liked it. We had a call with them in about 10 minutes after finding them, a quick demo and we were on our way.

Reasons for switching to Hipporello Service Desk

Jira is horrible in every way possible, my patience could not handle it anymore, even thou Trello is made by the same company.

Gangadhar

Entertainment, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Hipporello for Solid Customer Help

PROS

Hipporello makes immediate and rational responses in matters customer help, and all the communication dynamics are well covered.

CONS

Hipporello is objective and every contradiction is well covered without bugs.

Christian

Computer Software, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed March 2024

Good Ticket Management integrated in Trello

Good but it should improve administration from ad administrative prospective

PROS

Fully integrated with Trello Ease of use

CONS

Few customization Very poor administration service and billing support

Crystal

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Hipporello helped us move into the 21st century

PROS

The automation and form setup are imperative to how we do business. Without the implementation of the forms, we would have had no way to do business during the lockdowns, and would not have been able to help as many pets as we did, and continue to.

CONS

When we initially started using Hipporello, it was free. Now that we've built our website around it, we're kind of a captive customer and the cost has increased exponentially every year. As a non-profit with pretty much no overhead, we have to rely on donations, and although we get a discount for being a 501c3 , this cost is still pretty high.