# Hiver Software Reviews, Demo & Pricing - 2026 > Review of Hiver Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/hiver-profile --- [Home](https://www.softwareadvice.com/) / [Email Management Software](https://www.softwareadvice.com/category/3433-email-management/) / Hiver Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/hiver-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/hiver-profile/alternatives/) # Hiver 2026: Benefits, Features & Pricing Wondering if Hiver is right for your organization? Our Email Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Hiver 4.7 [(147)](https://www.softwareadvice.com/crm/hiver-profile/reviews/) Pricing Starting at $25.00 per month ### About Hiver Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate. All customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance. Hiver’s key features include: Omnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs. AI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately. AI Agents - Automate routine tasks... like replying to FAQs, sending follow-ups, tagging and routing tickets, or even closing thank-you messages. AI Agents reduce manual effort and keep workflows moving. AI Insights - Spot trends, delays, or customer risks early with insights drawn from conversation data. Predictive models highlight patterns so teams can act faster and improve continuously. Workflow Automation - Assign tickets based on agent skills, availability, or in round-robin order. Set up rules to auto-tag, prioritize, or escalate queries - reducing the need for manual triage. Internal Collaboration - Collaborate directly on tickets using private notes and @mentions - no need for Slack or messy email threads. Co-author replies with shared drafts and avoid duplicate responses with collision detection. Knowledge Base - Build help articles for both customers and internal teams. Embed articles in chat or portals to improve self-service and reduce ticket volume. Customer Feedback (CSAT) - Send customizable surveys at any point in the support journey. Capture feedback in real time to measure satisfaction and identify areas to improve. Reports & Dashboards - Track key metrics like resolution time, agent performance, CSAT scores, and ticket volume. Create custom dashboards for deeper visibility. Hiver AI being embedded across all parts of the customer support journey - triage, resolution, and insights, and the easy-to-use interface are definitely two characteristics that make the tool so capable. But Hiver also prioritises customer support. You get 24x7 human-led support over email and chat, across all of Hiver’s plans (including the free one). So help is always right around the corner in case you run into any trouble with the product. Wondering if Hiver is right for your organization? Our Email Management Software selection experts can help you in 15 minutes or less. ## Hiver User Interface ## Popular Hiver Alternatives Main Product Hiver 4.7 [(147)](https://www.softwareadvice.com/crm/hiver-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.54Value for money - 4.63Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/) 4.7 [(17582)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.59Value for money - 4.27Customer support - 4.63Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) 4.5 [(17623)](https://www.softwareadvice.com/crm/mailchimp-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.36Value for money - 4.17Customer support - 4.36Functionality Pricing Starting at $13.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Brevo](https://www.softwareadvice.com/scheduling/brevo-profile/) 4.6 [(3467)](https://www.softwareadvice.com/scheduling/brevo-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.49Value for money - 4.52Customer support - 4.49Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Missive](https://www.softwareadvice.com/voip/missive-profile/) 4.9 [(180)](https://www.softwareadvice.com/voip/missive-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.65Value for money - 4.74Customer support - 4.71Functionality Pricing Starting at $18.00 per month Get Price ## Hiver Pricing and Plans Starting price: $25.00 per month Free Trial Free Version FREE $0.00 per user, per month No plan information available GROWTH $25.00 per user, per month Plan includes: - Everything in Lite plan and - Unlimited users - Analytics for team performance - Custom reports - Integrations (Asana, JIRA, QuickBooks, Zapier) PRO $55.00 per user, per month Plan includes: - Everything in Lite - 5 Shared Inboxes with Email - Chatbots - Assignment Limits on Round-robin, Assignments and CSAT Survey - Custom Reports and Dashboards, User, Tag and CSAT Reports and Scheduled Data Exports/Reports - AI Summarizer, Thank you Detection and Email Template Suggestion - SLA reports and business hours - Out-of-the-box Salesforce and Zapier Integration - No limit on SLA policy and violation reminder ELITE $85.00 per user, per month Plan includes: - Everything in Pro - Unlimited Shared Inboxes with Email - Skill-based Auto-assignment - HIPAA Compliance - Out-of-the-box Okta Integration - Dedicated Success Manager - Call-back Support - Uptime SLA - Quarterly Team Training - Custom Build Hours Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Hiver Features - Popular features found in Email Management Alerts/Notifications Archiving & Retention Autoresponders Canned Responses Contact Management Data Recovery Email Marketing Email Monitoring Search/Filter Shared Inboxes Signature Management Spam Blocker - More features of Hiver Access Controls/Permissions Activity Tracking AI Copilot Alerts/Escalation Analytics Assignment Management Automated Routing Business Process Automation Campaign Analytics Change Management Chatbot Chat/Messaging Collaboration Tools Commenting/Notes Communication Management Customer Communication Customer Complaint Tracking Customer History Customer Portal Customer Service Analytics Customer Support Customizable Reports Customizable Templates Dashboard Data Import/Export Email Distribution Email Management Email Templates Employee Directory Event Triggered Actions Feedback Management File Sharing Full Text Search Help Desk Management Inbox Management Incident Management Interaction Tracking Issue Management Issue Tracking IT Asset Management Knowledge Base Management Knowledge Management Live Chat Macros/Templated Responses @mentions Mobile Access Mobile App Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Management Multi-User Collaboration Performance Metrics Prioritization Problem Management Progress Tracking Project Management Queue Management Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real Time Editing Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Reminders Remote Access/Control Reporting/Analytics Reporting & Statistics Response Management Role-Based Permissions Routing Rules-Based Workflow Search Self Service Portal Service Level Agreement (SLA) Management SSL Security Status Tracking Support Ticket Management Support Ticket Tracking Survey/Poll Management Surveys & Feedback Tagging Task Management Task Progress Tracking Template Management Templates Third-Party Integrations Ticket Management Transcripts/Chat History Voice Mail Widgets Workflow Automation Workflow Configuration Workflow Management ## Hiver Integrations Slack Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Jira Integration rated undefined from -1 review Asana Integration rated undefined from -1 review Aircall Integration rated undefined from -1 review WhatsApp Integration rated undefined from -1 review See all 8 integrations ## Hiver User Reviews Overall Rating 4.7 Ratings Breakdown 5 78% 4 17% 3 1% 2 1% 1 2% Secondary Ratings Ease of Use 4.7 Value for money 4.5 Customer support 4.6 Functionality 4.6 FS Fletcher S. Verified reviewer Hospitality 11-50 employees Used daily for more than 2 years Review source Reviewed April 2026 Hiver is a fantastic niche extension for CX 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Hiver has been quite proactive in rolling out AI functionality across the board, they're very proactive in letting us know what improvements they're making Cons: It does seem that as a Gmail-based extension, it might be tougher for them to compete with more comprehensive CRM's Read More Bryn S. Verified reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed September 2019 Hiver has been a game changer our account management team! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer! Cons: I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively. Reasons for choosing Hiver Hiver integrates with Gmail right in your inbox so you don't have to have multiple windows and apps open at the same time. It's all in one-place and it's affordable! Read More VC Virginia C. Verified reviewer Wholesale 51-200 employees Used daily for less than 12 months Review source Reviewed October 2019 Great email help 4 This program has been wonderful! Before Hiver it was very difficult to verify information that had been emailed between customers and employees, now were are able to see the emails and what was discussed so that everyone in the company is on the same page. It is also extremely helpful that you are able to see all the employees who responded to a specific email thread - this definitely helps with accountability issues (extremely helpful in a customer service setting). Ratings Breakdown 3 Ease of use 4 Functionality Pros: The program allows for all employees to have access to the same information without sharing email passwords as long as the email is linked to Hiver. Cons: Hiver was a bit tricky to use in the beginning, it takes some practice to get the hang of the program and how it works but it has been a definite help to us as users. Read More WB William Sherwin B. Verified reviewer Hospital & Health Care 201-500 employees Used daily for less than 2 years Reviewed September 2025 Complex process made easier! 5 It made my life easier and because I can finish my work efficiently, I have extra time on handling different/new tasks which the company loved. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Its simplicity and every click is completing a process. There are no wasted features. It created an environment where complex process was converted into an easier step by step process. It made me love my job more. Cons: It's not really a dislike because all software has it and it's the bugs. They are very rare and support is excellent. Read More NC Nikhil C. Verified reviewer Computer Software 201-500 employees Used daily for less than 2 years Reviewed December 2025 Internal communication made easy using Hiver! 5 At Scrut, we have been using Hiver for about more than a year now. I would like to say until now the experience until now has been amazing using this tool. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Out of many features, I liked the shared inbox feature most. It made our life lot easier by communication with the internal stakeholders who are part of the email chain, without adding external stakeholders. This has eased up and streamlined the internal communication for each task/project assigned. Cons: One feature I believe should be added is overall dashobaord where you can see all the chats together for bird eye view and better insights. Read More LC Leonardo C. Verified reviewer Furniture 11-50 employees Used daily for more than 2 years Reviewed September 2025 Hiver is an essential part of my job. 5 Hiver improves communication between employees (my colleagues) and our customers. The extension with our Google email inbox is easy to set up and safe. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Hiver simplifies my workload and is user-friendly. The integration with my work email is excellent and makes my life easier. Cons: Sometimes the email integration takes a little while to sync within my email inbox. No other significant issues. Read More HM Hanna M. Verified reviewer Marketing and Advertising 11-50 employees Used daily for more than 2 years Reviewed September 2025 Hiver is a game-changer for my day-to-day 5 I use Hiver on a daily basis and have used this tool for over three years now. Connecting Hiver with ClickUp and Slack is very valuable for managing tasks and corresponding partner communication. Hiver also makes it easy to search current and past emails quickly and share specific emails with my team. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I don't know what our team would do without Hiver. Being able to share, collaborate, and view emails across the team is so valuable to our processes. Cons: Other than occasional connectivity issues with Hiver, there is nothing I dislike. Hiver support is great at responding and resolving most issues and bugs we come across. Read More DW Dominique W. Verified reviewer Marketing and Advertising 51-200 employees Used daily for less than 2 years Reviewed September 2025 Organizing my email is easier than ever! 5 My over all experience with hiver has been amazing. I hate going into my personal email because I feel like it's so noisy and chaotic. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love how organized it allows me to be. It's so easy to lose emails and miss an email because your inbox is full. NOT WITH HIVER! My team and I preach by this software. Cons: Sometimes it doesn't load on my gmail till I refresh a few times. It used to glicth and look funny on my browser but I think they fixed that issue in the last update. I can not go with out it! Read More RS Ronak S. Verified reviewer Information Technology and Services 201-500 employees Used daily for less than 2 years Reviewed September 2025 Time Saver, Safe and Realiable 5 I am using Hiver from last 2 years and using this help to decrease the resolutions time of the customer query which definately help to progress. With Hiver everything is scaled and get all the mail statics to ensure the performace of team as well. As this runs within the gmail app no other app need. After getting the Hiver i can easily track all the mails with their closures and who closed it and when so its make this easy to track. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The email assignment in the team is amazing feature. All the mails assigned to the concern person by itself which make the ease of categorization of emails within the gmail app make this safe and easy to use. Cons: Till now i do not saw anything not to be like in the hiver its make the daily working easy for the team and management Read More CG Cristian G. Verified reviewer Airlines/ Aviation 501-1000 employees Used daily for less than 2 years Reviewed September 2025 Hiver review 4 Overall, Hiver has been a great tool for managing our team’s emails and improving communication. It helps us stay organized, track performance, and reduce response times. While there is room for improvement in terms of integrations, the platform has significantly enhanced our workflow and team collaboration. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: Good platform with a very intuitive interface. It integrates seamlessly with Gmail, making it easy for the team to collaborate and manage shared inboxes efficiently. Cons: Data sharing could be more robust and flexible. Integration with external systems sometimes requires extra effort or custom solutions. Read More Showing 1 - 10 of 147 Reviews [See All Reviews](https://www.softwareadvice.com/crm/hiver-profile/reviews/) ## Hiver Popular Comparisons [Google Workspace vs Hiver](https://www.softwareadvice.com/marketing/google-workspace-profile/vs/hiver/)[Front vs Hiver](https://www.softwareadvice.com/crm/front-profile/vs/hiver/)[Freshdesk vs Hiver](https://www.softwareadvice.com/crm/freshdesk-profile/vs/hiver/)[monday.com vs Hiver](https://www.softwareadvice.com/crm/hiver-profile/vs/monday-com/) [Compare All Alternatives](https://www.softwareadvice.com/crm/hiver-profile/alternatives/) ## Other Top Recommended Email Management Software [Paminga](https://www.softwareadvice.com/email-marketing/net-results-profile/) **4.6** (33) Recently recommended **8** times [Salesforce Marketing Cloud](https://www.softwareadvice.com/marketing/salesforce-socialcrm-profile/) **4.2** (530) Recently recommended **4** times [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) **4.5** (17623) Recently recommended **0** times [Brevo](https://www.softwareadvice.com/scheduling/brevo-profile/) **4.6** (3467) Recently recommended **0** times Stuck Between Options? 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