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> Reviews of Hiver. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hiver is a good fit for you!

Source: https://www.softwareadvice.com/crm/hiver-profile/reviews

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Hiver Reviews

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[Overview](https://www.softwareadvice.com/crm/hiver-profile/)

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# Hiver Reviews

## Reviews Summary

## Overall Rating

4.7

* * *

## Ratings Breakdown

5

(116)

4

(25)

3

(2)

2

(2)

1

(3)

## Secondary Ratings

Ease-of-use

4.7

Customer Support

4.6

Value for money

4.5

Functionality

4.6

* * *

### Pros

"Hiver is a highly useful AI platform that allows for easy ticketing and integration of email, communication channels, and online collaboration."

"Using Hiver within our training session allowed every single person to share thoughts without even having to speak and in turn allowed others to follow along with their internal thought process."

"Strong email management capabilities, especially for organizing, assigning, and tracking shared inboxes."

### Cons

"AI Assignment is still learning due to which there are incorrect assignments."

"I liked least that this year we faced some serious errors which disrupted our workflow for a long time."

"Other than occasional connectivity issues with Hiver, there is nothing I dislike."

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Hiver Reviews, Pros and Cons - 2026 Software Advice