Hostaway

RATING:

4.7

(925)

About Hostaway

Hostaway is the #1 rated, and fastest growing all-in-one vacation rental software for property managers who want to get more bookings with less hassle. Designed to automate and optimize all aspects of your operations, Hostaway centralizes your business in one place for effortless end-to-end property management. We have top-status, plug-and-play integrations with all major travel platforms, so you can easily and reliably synchronize your listings across channels like Airbnb, Vrbo, Booking.com, Google, Expedia, and more. Ready to go pro? Learn why thousands of property managers are using Hostaway to take their vacation rental business to the next level, and will help you: -Increase profitability and occupancy through multi-channel distribution, dynamic pricing and y...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Hostaway Pricing

Hostaway offers different pricing options based on monthly subscriptions. Contact us for your own customized pricing plan based on your needs.

Free trial: 

Not Available

Free version: 

Not Available

Hostaway is the market leading all-in-one tool for vacation rental property managers. The powerful PMS and Channel Manager gives you all the tools to automate and manage marketing, reporting, communication, payments, cleanings, pricing and staff.
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Hostaway Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Hostaway

1 - 5 of 911 Reviews

Midge

Hospitality, 1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed April 2022

Support from Hostaway

User Profile

Anastasiia

Verified reviewer

Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

We are absolutely thrilled to join the Hostaway family

PROS

We love how intuitive it is to use it. The onboarding process is very easy to follow and [sensitive content hidden] from Onboarding Team has been absolutely amazing! The integration of the OTAs has been instant, the payment system is great, the booking engine seems quite easy to use too. We've been using it for less than a month but it is already saving us so much time with the automation of all the processes.

CONS

So far, the only issue we have is that there is no way to tag the apartments or mark the reservations with a tag/note "early check-in" or "luggage drop off" in the App so our team can be notified, can easily see the changes and prioritize cleaning of those apartments. That would be a brilliant addition in the future!

Reason for choosing Hostaway

The price, clear communication, very structured emails and amazing Sales Team.

Yuna

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Best Customer Support

Great software overall. Would recommend to the property managers.

PROS

Fast and proactive Customer Support. [sensitive content hidden] is the best at handling tickets. When my CS ticket is handled by [sensitive content hidden], I know that it will be resolved fast and in the most professional manner.

CONS

I wouldn't say it's a con but I don't quite understand how reviews work on HostAway

Reasons for switching to Hostaway

Couldn't get the features rolled that would meet our business needs

justin

Accounting, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2024

watch out or your listings will be held hostage

customer support is very impatient with helping adn they want you to just watch the videos and do everything yourself unless you absolutely need help. If you call the agent will be rude if you don't know how to navigate their site well so do not call or ask for help until you have tried using thier software for a few months.

PROS

i liked being able to make changes to channels all at once

CONS

they locked us out of the account, disabled it and all of the listings on all channels the second our credit card payment did not go through. we could not even log in to change payment methods. we were threatened that it would remain blocked without access to any files until we paid. their smart lock feature never worked

Reason for choosing Hostaway

a friend used it and the sales agent made it sound like it was really easy and anyone could set it up. We never heard from him again after paying. He would not answer the phone and when we did get him he said to watch the videos or email support.

Patrik

Commercial Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2023

Don’t use Hostaway. You will regret it.

Negative in the extreme. We are having to go to court to try and get money back that hostaway charged us after canceling. Don’t let them get your financial info. You will regret it.

CONS

Hostaway was a total ripoff. Horrible customer support and very difficult to use. And if you do use it you will have a very difficult time getting rid of it. They billed me even after canceling and refused to refund money. And it took weeks to relist properties in VRBO after canceling HOSTAWAY resulting in major losses.