Hotel Link

RATING:

4.6

(53)

About Hotel Link

Hotel Link empowers accommodation providers with digital marketing services and technology solutions without any technical jargon. A full suite of core online cloud-based services offered by Hotel Link includes a channel manager to manage all accommodations' online channels of inventory distribution, a booking engine to provide a modern and user-friendly booking process to your guests, front desk module to help you organize the daily operations at your accommodation, website design tool to showcase your accommodation to the world, and a reputation manager to monitor what is said online about your accommodation. Hotel Link also has API integration with numerous other third-party systems likewise designed to boost the accommodations’ occupancy and profitability.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Hotel Link website template

Hotel Link Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Hotel Link

1 - 5 of 53 Reviews

Maria Natalia

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2022

User Friendly Software

Easy to use, time saving, and effective to generate bookings.

PROS

Everything is on it. The software saves my time to allocating the rates and availability. Very effective to generate the booking to website. The most important thing is that the channel manager makes my hotel is getting popular thought we are located faraway from the center of Lembongan Island. Great job, Hotel Link!

CONS

The report in Front desk is rarely the same with the manual report, but it doesnt happen often.

Reason for choosing Hotel Link

Their support team doing really great job, fast respond and ready to help me at anytime. Easy to be contacted by local number.

Vendor Response

Hi Maria, Thank you for leaving us a review. It is nice that you find our system user-friendly and you are satisfied with our customer service. We hope that you will like our upcoming system features which are gonna live in the future.

Replied February 2022

Silvana

Leisure, Travel & Tourism, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Rockwater Resort Review

Professional company to be associated with. Their support team are excellent and always available. Have never experienced any down time. If there is a glitch, technical support work on the issue quickly to resolve in least amount of time.

PROS

website setup, calendar, payment and channel manager are easy to set up, implement and use.

CONS

There isn't much not to like. To use this software you don't need to be an IT guru. Every step of the way there is always an option to proceed or cancel action which is great.

Reason for choosing Hotel Link

Easy to set up and use; cost is very affordable for the modules used; ability to converse with real people who listen.

Vendor Response

Hi Silvana, thank you for sharing your feedback. We're really glad that you like our platform and find it easy to use. Hotel Link always listens to our clients' opinions and take action on improvement to enhance their experience.

Replied August 2021

Keith

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2021

INTEGRATION with OTA'S NOT EASY BY ANY STRETCH OF THE IMAGINATION

Great Business Concept, with what seems a perfect choice, for those looking for a Calendar Minder. In a way I am glad to have tried the Software, I am sure it has made me stronger and more knowledgeable of the Industry and teaming up with Gianfranco has been a blessing

PROS

Gianfranco, A very knowledgeable Hotellink Consultant, the representative brings his A Game to the Table Priced competitively the package is well implemented by Hotellink Offers some great insights of the Travel Industry Perfect for those who set a years single tariff and happy to just walk away, but for those wishing to set different rates and criteria, you will find it painful.

CONS

The integration of the Calendar to the OTA's is more than problematic, it just does not work as it should, I am not sure where the problems lye, but it just makes life very stressful spending so much time finding solutions to all the glitches. The only OTA to run smoothly is Booking.com which is 5 stars The worst have to be Agoda and Airbnb, both not helped from their own internal support teams being practically non existent. I find the Calendar as useful as a Chocolate Tea Pot, trust me here if you have used Calendar Managers in the paste, this will kill you constantly flitting from one page to the other with no legend offered as to what all the Calendar Colours changing before your eyes mean ! At the beginning I thought the problem was all mine and like a New Car it just needed some more time to get into the nitty gritty, now months and months on, I now realise it is outdated and probably beyond a tweak or two.

Ed

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2022

Hotel Link User chasing simple yet effective system

Very happy, very easy to learn, very easy to progress and fix up items.

PROS

I find the system easy to use, functional and simple as a back end programming for all of our Channel OTA, website, reviews bookings and customer details

CONS

The only simplified addition I am searching for is multi guest functionality. Our groups and guests sometimes have more than one family member and we would the ability to capture this and feed into our daily PMS operating system.

Reasons for switching to Hotel Link

Better offers, more accessibility, better features

Vendor Response

Hi Ed, Thank you for your feedback. It is so great that you love the simplicity and effectiveness of Hotel Link system. Your comment for the improvement is appreciated and we will consider it to make the system better.

Replied February 2022

James

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Glad I made the switch

I’m very happy and have found [SENSITIVE CONTENT] very helpful throughout the whole switching process.

PROS

Switching to Hotel Link from another big name company was easy, they took care of everything and made it painless. I like the functionality and find it so much easier to use and navigate. I have already seen an increase in direct bookings. The best of all is it has reduced my costs compared to my previous channel manager.

CONS

The pre-populate function needs to improve to include a database of regular guests, so you don’t have to keep inputting their details for every booking.

Reason for choosing Hotel Link

Costs, functionality and better onboarding support

Reasons for switching to Hotel Link

Costs, more functionality and better website layout to drive bookings.

Vendor Response

Hi James, thank you for trusting and using Hotel Link's service. We are very happy that you have good experiences with our support and you can gain benefits about cost & effectiveness from Hotel Link's channel manager.

Replied August 2021