Hotjar vs Omnisend

RATING:

4.7

(506)

Hotjar has 506 reviews and a rating of 4.66 / 5 stars vs Omnisend which has 716 reviews and a rating of 4.72 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (506)
4.7 (716)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
March 12, 2024
April 12, 2024
Pros/Cons
  • Pros

  • Hotjar has an amazing feature which allows to record user behavior. It is extremely useful to understand how users are interacting with your product.
  • It is very easy to integrate using google manager or directly paste the code. One of the best thing in HotJar is Heatmaps it shows me which part of my website are working well.
  • Cons

  • The biggest downside is that I am unable to use the heatmap functionality for the email signup popup that is located on the site.
  • It's not the easiest to set up but still manageable. That's the only downside I can think of.
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  • Pros

  • The price point is great with very robust features for the future.
  • I love that it integrated seamlessly with shopify. The email templates and campaigns are so convenient.
  • Cons

  • Not all my emails go to my customers and they complaint that our email goes to junk and before this would not happen.
  • Sometimes when customizing your templates, it can get a little confusing.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos