HP Service Manager software


4 reviews(4.5/5)
4 reviews(4.5/5)

HPE Service Manager is a cloud-based help desk management solution that helps businesses handle change and incident management. It is also available for on-premise deployment. Key features include IT processes (incident, problem, change, request and knowledge management) consolidation, Big data intelligence, automated change management and more.

HPE Service Manager uses codeless configuration to streamline customization and manage future upgrades. Users can also access service desk functions like knowledge search, self-ticketing and collaboration remotely via mobile devices. The solution also provides a self-service portal for managing service-desk load and allows users to customize or build their own IT process workflows.

HPE Service Manager offers services on a subscription basis. It also offers a perpetual license for a one-time fee. Support is available via phone and through an online knowledge base.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Web browser (OS agnostic) , Windows 2000 , Windows 8

4 Reviews of HP Service Manager

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  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    April 2018

    Makes job done quickly!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I was involved in Incident management process, and we used HPSM to track and assign tickets within support teams.

    Pros

    HPSM is software which you can start using after 30 minutes introduction, and use most of it's features if you are familiar with IT. I would say that this is my, so far, favourite software for incident management.

    Cons

    Searching through service catalog was the worst part, but I am not sure if it was because of software or categorization within company.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bruce from R&B services

    Specialty: Other

    Number of employees: 2-10 employees

    March 2018

    Well, I cant think of anything negative to say!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This program is as good as it gets. Some programs take time to get adjusted to, but this one was self explanatory.

    Cons

    There was honestly not one single feature that I had a hard time attempting to understand. sorry that I cant give you any bad news

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Luz from Ahh Dental PC

    Specialty: Healthcare / Medicine

    Number of employees: 2-10 employees

    February 2018

    Great solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Every thing is automated. It guides you through the processes of getting your problems resolved for all your HP products.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Ben from Eleonore Rocks Foundation

    Specialty: Insurance

    Number of employees: 10,000+ employees

    May 2017

    A user friendly way to create service tickets

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Since we switched to service manager, I'm much more comfortable entering tickets online instead of calling help desk. The customization the tool allows gave use exactly what we needed in terms of detail entry.

    Cons

    It is not very fast to open, but it could very well be our server, but the prior tool was a good bit faster to open, to commit rows to the database, etc.

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