HP Service Manager Software


 

HP Service Manager is a solution that consolidates all aspects of service management. It offers a single contact point for core IT process, such as knowledge management, problem management and incident management. It also offers smart analytics to provide easy ticketing along with hot topic analytics.

The solution allows users to quickly and efficiently respond to incidents and improves service quality output by minimizing service disruptions. It provides a self service portal for improving efficiency and reducing service-desk load, and allows users to customize or build their own IT process workflows.

Through HP Service Manager, users are also able to access major service desk functions, such as collaboration and self ticketing. In 2013, the solution received 11 gold-level endorsements from the APM Group, a global accreditation body, on behalf of the Cabinet Office for Information Technology Infrastructure Library (ITIL)-based processes.

 

HP Service Manager - User interface
 
  • HP Service Manager - User interface
    User interface
  • HP Service Manager - Reporting
    Reporting
  • HP Service Manager - Mobile user interface
    Mobile user interface
  • HP Service Manager - Analytics
    Analytics
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

1 Review of HP Service Manager

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Ben from Eleonore Rocks Foundation
Specialty: Insurance
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

A user friendly way to create service tickets

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Since we switched to service manager, I'm much more comfortable entering tickets online instead of calling help desk. The customization the tool allows gave use exactly what we needed in terms of detail entry.

Cons

It is not very fast to open, but it could very well be our server, but the prior tool was a good bit faster to open, to commit rows to the database, etc.