HP Service Manager Software


HPE Service Manager is a cloud-based help desk management solution that helps businesses handle change and incident management. It is also available for on-premise deployment. Key features include IT processes (incident, problem, change, request and knowledge management) consolidation, Big data intelligence, automated change management and more.

HPE Service Manager uses codeless configuration to streamline customization and manage future upgrades. Users can also access service desk functions like knowledge search, self-ticketing and collaboration remotely via mobile devices. The solution also provides a self-service portal for managing service-desk load and allows users to customize or build their own IT process workflows.

HPE Service Manager offers services on a subscription basis. It also offers a perpetual license for a one-time fee. Support is available via phone and through an online knowledge base.

User interface
User interface

User interface

Reporting

Reporting

Mobile user interface

Mobile user interface

Analytics

Analytics

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8



4 Reviews of HP Service Manager

Overall rating

4.5 / 5 stars

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Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

April 2018

Makes job done quickly!

I was involved in Incident management process, and we used HPSM to track and assign tickets within support teams.

Pros

HPSM is software which you can start using after 30 minutes introduction, and use most of it's features if you are familiar with IT. I would say that this is my, so far, favourite software for incident management.

Cons

Searching through service catalog was the worst part, but I am not sure if it was because of software or categorization within company.

Review Source: Capterra

Bruce from R&B services

Industry:  Other

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Well, I cant think of anything negative to say!

Pros

This program is as good as it gets. Some programs take time to get adjusted to, but this one was self explanatory.

Cons

There was honestly not one single feature that I had a hard time attempting to understand. sorry that I cant give you any bad news

Review Source

Luz from Ahh Dental PC

Industry:  Healthcare / Medicine

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Great solution

Pros

Every thing is automated. It guides you through the processes of getting your problems resolved for all your HP products.

Review Source

Ben from Eleonore Rocks Foundation

Industry:  Insurance

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

A user friendly way to create service tickets

Pros

Since we switched to service manager, I'm much more comfortable entering tickets online instead of calling help desk. The customization the tool allows gave use exactly what we needed in terms of detail entry.

Cons

It is not very fast to open, but it could very well be our server, but the prior tool was a good bit faster to open, to commit rows to the database, etc.


Displaying 1 - 4 of 4 reviews