HPE Service Manager is a cloud-based help desk management solution that helps businesses handle change and incident management. It is also available for on-premise deployment. Key features include IT processes (incident, problem, change, request and knowledge management) consolidation, Big data intelligence, automated change management and more.
HPE Service Manager uses codeless configuration to streamline customization and manage future upgrades. Users can also access service desk functions like knowledge search, self-ticketing and collaboration remotely via mobile devices. The solution also provides a self-service portal for managing service-desk load and allows users to customize or build their own IT process workflows.
HPE Service Manager offers services on a subscription basis. It also offers a perpetual license for a one-time fee. Support is available via phone and through an online knowledge base.
Luz from Ahh Dental PC
Specialty: Healthcare / Medicine
Employees number: 2-10 employees
Every thing is automated. It guides you through the processes of getting your problems resolved for all your HP products.
Ben from Eleonore Rocks Foundation
Employees number: 10,000+ employees
Since we switched to service manager, I'm much more comfortable entering tickets online instead of calling help desk. The customization the tool allows gave use exactly what we needed in terms of detail entry.
It is not very fast to open, but it could very well be our server, but the prior tool was a good bit faster to open, to commit rows to the database, etc.