The easy navigation is my favorite part compared to some of the competitors I used before. Hands on help to learn how it works is a great feature too.

It's a great tool for marketing and sales. It's nice to have one platform to manage both of these important aspects of our business.

I cancelled because my bill got higher monthly , and we used it less. They turned my service back on and charged my company for 3 months of service upfront as a cancellation fee.

I love all the integrations and capabilities. Originally I got Hubspot to help with a chat bubble on my website.

Hubspot makes marketing fun. It is easy to use, fun to use, and their customer support service is fantastic.

It is easy to use, helps you to boost your sales. Ofer countless free and useful tools.

The team are friendly and do their best to help you as quickly as possible whilst talking you through the issue so that it does not happen again.

It's an intimidating and scary as I don't want to mess anything up. The only other hiccup is merging contacts automatically is challenging.

Besides being a wonderful CRM Hubspot provides great sources of education for you and your employees.

Contact management is very good offering different clusters. Marketing module is great allowing to build infographics and newsletters using cool templates.

I love that it's customizable for all of the fields I wanted to add. I love that I can track my emails and other communications.

Overall, it's the best CRM you will get for free and it may be the best CRM at a lower price point.

Loving my experience, this is my first time using HubSpot and certainly won't be my last. Easy to use + Efficient + Affordable = Winning CRM.

Overall, it is an interesting tool that can be helpful in providing another level of insight into the effectiveness of our marketing EDMs.

It is refreshingly different to other CRMs. For starters, they have a free version which is great.

Missing a lot of simple features in other software. Active lists are somewhat useless in workflows since they're stuck in that workflow even if they're no longer active in the list.

We can send the mail automatically and we can save the mail content too. The cost of the hubspot is medium and features are really good.

We switched to this CRM to fix a few problems and now find ourselves facing different but equally as difficult problems.

Very impressed with the ease of use, transparency and simple set-up / integration.

I like its part of my job to lead the community of five thousands. Lots of functions and educational materials to how to use are strong suits of this software.

Easy to use, great UI, and always giving you helpful hints and tricks to be successful.

Some of it is unhelpful but unable to be removed as set fields which is often a pain.

The customer support is amazing, always being so responsive and helpful. I have to say it’s one of the best support teams I have ever contacted.

Occasionally, their redesigns are a bit confusing and needing to relearn where sections are can be annoying.

The ease of use is fantastic, making for a simple, hit-the-ground-running kind of user experience.

Ultimately, HubSpot has helped us bring our processes forward in a wonderful way, and their support is truly, truly superior to any other product support I have ever received.

Love the complete and seamless integration with HubSpot Marketing. It's also super easy to use.

The HubSpot CRM is super user friendly and easy to use. So far it has integrated with our website perfectly and provided just what we need.

I had even disconnected it and it is still happening. This is losing my company money as we get paid by attribution.

However, there aren't any cons with the software that I have found yet mainly because there are things I haven't learned how to do yet so I cannot say they are bad or inefficient.

InvGate SD is concise less word but more to usable actions. I would recommend this highly to other people looking for ITSM solution.

An excellent solution for incident management, easy to install, easy to configure and easy to use. It's very robust and its integration with InvGate Assets makes it one of a kind.

Requests are difficult to find via search functionality. Search often returns irrelevant results.

The reports that can be generated with the system are impractical and visually poor.

Organization, problem tracking, time management.

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

What I like most about this software is its simplicity. However, it's robust at the same time.

Their ease of use, their customer support. The feature set is the best, they have all the functionalities needed and more.

It is worth investing in an application of these characteristics.

Setup could be easier, but once complete, I would highly recommend this to a company looking to streamline their end-user support.

We saved a lot of hidden costs and the tools were payed with that. The analytics and reports are very good and gave us a lot of visibility.

The operation is intuitive. It is easy to install and configure.

It is aimed at mid range companies with excellent performance and price. As a expert in ITSM area i recommend this product.

We wanted a Service Desk solution that is easy to use and yet can accomodate complex workflow, InvGate Service Desk can answer all of these.

Query builder is the one I like most, consistency across the system, you learn once and you can use similar familiar query.

This is one of the best software for the manage of IT, we are using it for two years and they are growing better.

Organize the work and give us greater control of the solutions.

The simplicity at the implementation / integration with our Enterprise. We are very satisfied with the customer Support at the reply's time and quality of the service.

InvGate represents the harmony between a great software product and excellent graphic interface for the end user.

The best thing is that it is easy to install and very friendly for the final users. The after-sales service is also very good.

I recommend you have friendly interfaces. And that its use for users and administrators is easier.

Service Desk improved my workday assisting me with internal clients request by providing an efficient and easy administration. Users are very excited with Knowledgebase feature also.

I like the fact that end users can score the techs tickets.

It's still difficult to find some older request made by different users and collaborators.

Great option for collaborative, ITIL-focused ITSM.

The integration with Active Directory works great.

When printing out a lit of tickets for a user, the font is so small, it's hard to read.

Personalization is the best option of this soft. Is a tool that is modeled to the extent of the help desk you want to create.

Ease of use and configuration. The product creates ticket automatically from emails and phone calls.

Sometimes complex to make automatic workflows. Avoid repeating the same claims.

Purchasing and implementing this solution. Was a great experience all the way through from Sales to implementation to support.

Everything we wanted from the software, it delivered. Very easy to use, very powerful to fit your needs, and very good customer support.

I am also happy about the possibility of integration with other programs, for example, Confluence.

US Dollar

With its cloud-based, customer relationship management (CRM) platform, HubSpot CRM helps companies of all sizes track and nurture leads and analyze business metrics. HubSpot is suitable for any B2B or B2C business in a variety of segments, including accounting, marketing, sales, construction, retail, real estate and more. It offers features including outbound and inbound marketing, sales automation, sales pipeline management, customer relations management, email tracking, lead management, contact management and more.

HubSpot CRM offers a visual dashboard with a real-time view of the entire sales funnel. Using the CRM system, businesses can track customer interactions automatically through email, social media, live chat or phone calls and every interaction is stored in a timeline organized by lead. The HubSpot CRM marketing tool offers lead generation and email marketing automation features to help businesses create and manage email templates and track how well those emails are performing.

The HubSpot CRM sales tools help sales reps to manage contacts, track deals, manage their sales pipeline and more. The platform integrates with other HubSpot tools such as HubSpot Marketing Hub and HubSpot Sales Hub, as well as third party platforms including Zoho CRM, Salesforce, SugarCRM and more.

HubSpot CRM's free plan is free forever and includes access to all HubSpot sales, marketing, customer service and contact management tools for unlimited users.


LongDescription

Third-Party Integration

Cataloging/Categorization

Forecasting

Internal Chat Integration

Lead Capture

Document Storage

Activity Tracking

Sales Pipeline Management

Referral Tracking

Contract/License Management

Task Scheduling

Calendar/Reminder System

Relationship Tracking

Project Management

Lead Distribution

Pipeline Management

Customer Database

Calendar Management

Client Tracking

Template Management

Scheduling

Email Tracking

Email Templates

Self Service Portal

Contact Management

Lead Management

Email Marketing

Mobile Access

Real Time Data

Performance Metrics

Routing

Marketing Automation

Landing Pages/Web Forms

Social Media Integration

Lead Segmentation

Real-Time Notifications

Workflow Management

Email Management

Source Tracking

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Segmentation

Customizable Templates

Lead Nurturing

Interaction Tracking

Reporting/Analytics

Contact Database

Lead Qualification

Appointment Management

Client Management

Quotes/Estimates

Task Progress Tracking

Third-Party Integrations

Appointment Scheduling

Task Management

Live Chat

Campaign Management

Document Management

Prospecting Tools

Email Response Control

Search/Filter

For Mac Devices

For iPad Devices

For Financial Institutions

For Startups

Data Import/Export

Sales Activity Management

For AEC Industry

For Insurance Industry

Customer Surveys

Customizable Reports

Access Controls/Permissions

Customer Segmentation

Progress Tracking

Customer Service Analytics

Knowledge Management

Communication Management

Team Assignments

Customizable Fields

Collaboration Tools

Activity Management

Customer Support

Lead Generation

Opportunity Management

Sales Reports

Territory Management

Request Escalation

Reporting & Statistics

Reminders

Calendar Sync

Accounting Integration

Web Forms

Campaign Analytics

Solaris

Web browser (OS agnostic)

Windows 8

Windows 10

HubSpot CRM is available for free of cost. Users can add 1,000,000 contacts and unlimited users. Free access to the CRM has no time limit.

Starter: $50/month or $600/year
Professional: $1780/month or $19200/year
Enterprise: $4000/month or $48000/year

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

HubSpot CRM

In Person

Live Online

Webinars

Documentation

Videos

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premise option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company.


InvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time. 


InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone.



Commenting/Notes

Support Ticket Management

Real Time Analytics

Employee Management

Surveys & Feedback

Email Alerts

IT Asset Management

Workflow Configuration

Active Directory Integration

SSL Security

Change Management

Approval Process Control

Procurement Management

Automated Routing

Call Center Management

Problem Management

Receive a customized price quote based on the licensing model (On-Premise or SaaS), the number of Service Desk agents, and the number of assets to be managed.

HubSpot CRM vs InvGate Service Desk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons