HubSpot CRM vs Playbooks

RATING:

4.5

(4074)

HubSpot CRM has 4074 reviews and a rating of 4.52 / 5 stars vs Playbooks which has 35 reviews and a rating of 3.54 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (4074)
3.5 (35)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
4.5 / 5
3.5 / 5
Functionality
4.5 / 5
3.5 / 5
Last Review Written
March 28, 2024
April 20, 2022
Pros/Cons
  • Pros

  • The easy navigation is my favorite part compared to some of the competitors I used before. Hands on help to learn how it works is a great feature too.
  • I love all the integrations and capabilities. Originally I got Hubspot to help with a chat bubble on my website.
  • Cons

  • I cancelled because my bill got higher monthly , and we used it less. They turned my service back on and charged my company for 3 months of service upfront as a cancellation fee.
  • It's an intimidating and scary as I don't want to mess anything up. The only other hiccup is merging contacts automatically is challenging.
Read all user reviews
  • Pros

  • The ability to communicate in many ways, change the pace, set automatic commands, and integrate with a CRM tool.
  • I enjoyed how quickly this organization added features to their Playbooks product. They make it easy to reach out with suggestions of how they can do better.
  • Cons

  • I could go on in paragraphs to describe how terribly they've been handling our issues over the last year.
  • In my role I have metrics to hit using ISDC, and when i'm unable to do that because of functionality problems it is frustrating.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

N/A
Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos