HubSpot CRM vs Zendesk

HubSpot CRM has 2710 reviews and a rating of 4.51 / 5 vs Zendesk which has 2523 reviews and a rating of 4.35 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

HubSpot CRM

Zendesk

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.51 / 5 (2,710)

4.35 / 5 (2,523)

Ease-of-Use

4.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

Last Review Written

March 5, 2021

Pros/Cons

Pros
Fantastic customer service. Great layout. Very intuitive.
Excelente aplicativo, bem intuitivo e fácil de se aprender a utilizar para realizar o gerenciamento de vendas

Cons
What there are several functions that require some training (tutorials) is not annoying, just that it takes a little time
Their email creation tool is great, however, it can't import custom fonts to help keep messages aligned with branding.

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Pros
The interface and side menus are great and the easy of use.
Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

Cons
The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.
Background workflow good but still not as flexible as others, Salesforce service cloud for example.

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Pricing

Pricing Range

How it's priced

HubSpot CRM users do not pay any subscription fee. It is a cloud-based solution.

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Contract Term

HubSpot CRM requires no contract for cloud-based deployment.

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Upfront Costs

No upfront fees.

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Recurring Costs

None, beyond subscription fees.

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Product Demo & Screenshots

Product Demo

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

FrontRunners

2020

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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3 Recommendations

Downloads and related articles

Pricing Guide

2020 CRM Software Pricing Guide

Learn about the key aspects of accurate software pricing before you make your purchase decision.

Pricing models & ranges
Unexpected costs
Pricing of popular systems

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support

Phone Support

Phone support included in subscription fee.

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Online Case Submission

Online case submission included in subscription fee.

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Online Support Options

Help website, knowledge base, and online community included in subscription fee.

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Training

Training not offered.

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