The easy navigation is my favorite part compared to some of the competitors I used before. Hands on help to learn how it works is a great feature too.

It's a great tool for marketing and sales. It's nice to have one platform to manage both of these important aspects of our business.

I cancelled because my bill got higher monthly , and we used it less. They turned my service back on and charged my company for 3 months of service upfront as a cancellation fee.

I love all the integrations and capabilities. Originally I got Hubspot to help with a chat bubble on my website.

Hubspot makes marketing fun. It is easy to use, fun to use, and their customer support service is fantastic.

It is easy to use, helps you to boost your sales. Ofer countless free and useful tools.

The team are friendly and do their best to help you as quickly as possible whilst talking you through the issue so that it does not happen again.

It's an intimidating and scary as I don't want to mess anything up. The only other hiccup is merging contacts automatically is challenging.

Besides being a wonderful CRM Hubspot provides great sources of education for you and your employees.

Contact management is very good offering different clusters. Marketing module is great allowing to build infographics and newsletters using cool templates.

I love that it's customizable for all of the fields I wanted to add. I love that I can track my emails and other communications.

Overall, it's the best CRM you will get for free and it may be the best CRM at a lower price point.

Loving my experience, this is my first time using HubSpot and certainly won't be my last. Easy to use + Efficient + Affordable = Winning CRM.

Overall, it is an interesting tool that can be helpful in providing another level of insight into the effectiveness of our marketing EDMs.

It is refreshingly different to other CRMs. For starters, they have a free version which is great.

Missing a lot of simple features in other software. Active lists are somewhat useless in workflows since they're stuck in that workflow even if they're no longer active in the list.

We can send the mail automatically and we can save the mail content too. The cost of the hubspot is medium and features are really good.

We switched to this CRM to fix a few problems and now find ourselves facing different but equally as difficult problems.

Very impressed with the ease of use, transparency and simple set-up / integration.

I like its part of my job to lead the community of five thousands. Lots of functions and educational materials to how to use are strong suits of this software.

Easy to use, great UI, and always giving you helpful hints and tricks to be successful.

Some of it is unhelpful but unable to be removed as set fields which is often a pain.

The customer support is amazing, always being so responsive and helpful. I have to say it’s one of the best support teams I have ever contacted.

Occasionally, their redesigns are a bit confusing and needing to relearn where sections are can be annoying.

The ease of use is fantastic, making for a simple, hit-the-ground-running kind of user experience.

Ultimately, HubSpot has helped us bring our processes forward in a wonderful way, and their support is truly, truly superior to any other product support I have ever received.

Love the complete and seamless integration with HubSpot Marketing. It's also super easy to use.

The HubSpot CRM is super user friendly and easy to use. So far it has integrated with our website perfectly and provided just what we need.

I had even disconnected it and it is still happening. This is losing my company money as we get paid by attribution.

However, there aren't any cons with the software that I have found yet mainly because there are things I haven't learned how to do yet so I cannot say they are bad or inefficient.

Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

US Dollar

With its cloud-based, customer relationship management (CRM) platform, HubSpot CRM helps companies of all sizes track and nurture leads and analyze business metrics. HubSpot is suitable for any B2B or B2C business in a variety of segments, including accounting, marketing, sales, construction, retail, real estate and more. It offers features including outbound and inbound marketing, sales automation, sales pipeline management, customer relations management, email tracking, lead management, contact management and more.

HubSpot CRM offers a visual dashboard with a real-time view of the entire sales funnel. Using the CRM system, businesses can track customer interactions automatically through email, social media, live chat or phone calls and every interaction is stored in a timeline organized by lead. The HubSpot CRM marketing tool offers lead generation and email marketing automation features to help businesses create and manage email templates and track how well those emails are performing.

The HubSpot CRM sales tools help sales reps to manage contacts, track deals, manage their sales pipeline and more. The platform integrates with other HubSpot tools such as HubSpot Marketing Hub and HubSpot Sales Hub, as well as third party platforms including Zoho CRM, Salesforce, SugarCRM and more.

HubSpot CRM's free plan is free forever and includes access to all HubSpot sales, marketing, customer service and contact management tools for unlimited users.


LongDescription

Third-Party Integration

Cataloging/Categorization

Forecasting

Internal Chat Integration

Lead Capture

Document Storage

Activity Tracking

Sales Pipeline Management

Referral Tracking

Contract/License Management

Task Scheduling

Calendar/Reminder System

Relationship Tracking

Project Management

Lead Distribution

Pipeline Management

Customer Database

Calendar Management

Client Tracking

Template Management

Scheduling

Email Tracking

Email Templates

Self Service Portal

Contact Management

Lead Management

Email Marketing

Mobile Access

Real Time Data

Performance Metrics

Routing

Marketing Automation

Landing Pages/Web Forms

Social Media Integration

Lead Segmentation

Real Time Notifications

Workflow Management

Email Management

Source Tracking

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Segmentation

Customizable Templates

Lead Nurturing

Interaction Tracking

Reporting/Analytics

Contact Database

Lead Qualification

Appointment Management

Client Management

Quotes/Estimates

Task Progress Tracking

Third Party Integrations

Appointment Scheduling

Task Management

Live Chat

Campaign Management

Document Management

Prospecting Tools

Email Response Control

Search/Filter

For Mac Devices

For iPad Devices

For Financial Institutions

For Startups

Data Import/Export

Sales Activity Management

For AEC Industry

For Insurance Industry

Customer Surveys

Customizable Reports

Access Controls/Permissions

Customer Segmentation

Progress Tracking

Customer Service Analytics

Knowledge Management

Communication Management

Team Assignments

Customizable Fields

Collaboration Tools

Activity Management

Customer Support

Lead Generation

Opportunity Management

Sales Reports

Territory Management

Request Escalation

Reporting & Statistics

Reminders

Calendar Sync

Accounting Integration

Web Forms

Campaign Analytics

Solaris

Web browser (OS agnostic)

Windows 8

Windows 10

HubSpot CRM is available for free of cost. Users can add 1,000,000 contacts and unlimited users. Free access to the CRM has no time limit.

Starter: $50/month or $600/year
Professional: $1780/month or $19200/year
Enterprise: $4000/month or $48000/year

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

HubSpot CRM

In Person

Live Online

Webinars

Documentation

Videos

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



Commenting/Notes

Support Ticket Management

Real Time Analytics

AB Testing

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

360 Degree Feedback

Transfers/Routing

SMS Messaging

Real Time Monitoring

Workflow Configuration

Active Directory Integration

SSL Security

Change Management

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

HubSpot CRM vs Zendesk Suite

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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