Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.0 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"It has made my reporting well ok. Documenting my daily task for my team to track work done so far on leads. It also serve as reminder on what to do. This product is Fantastic!"
"Ease of use and great interface and how it integrates with other software i.e. Freshbooks"
"It helps me with my inbound marketing, SEO, CRM and many other needs. The vendor is great and customer service is incredibly responsive and helpful."
Cons
"The app for mobile use could use a much needed over-haul. If they fixed the few issues with the App, we would give it 5 stars"
"It does take a little navigating to understand how it all works but once you get used to where to find functions, it works well."
"Hubspot does really have a lot of good features and is the best software out there, but the price is really expensive. Sometimes we consider moving away from it just to lower some of our costs."
HubSpot Sales Hub Reviews
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September 2020
Bart from Accurat
Company Size: 2-10 employees
Industry: Market Research
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
September 2020
Wish we had started using Hubspot earlier
I wish I had moved from our previous tool (Streak) before. Hubspot is intuitive, just works and it generates good results.
Pros
1) Grows with you Although it offers a gazillion features and possibilities, just like Facebook, it just grows with you and how you use it. I tend to discover some additional possibilities along the way, even after +6 months of using it, but it always gets better for my use cases. 2) Easy sequences & follow-up The sequences in Hubspot just work. Once set up - which is easy - I can add users one by one, tailor the message a bit and send out. Every mail sent is a mail I otherwise would have not gotten the time for to send it and just gives back results. It's more a sequence praise than Hubspot per se, but Hubspot's approach just works for me. 3) All-in-one The fact that the landing pages can be created very easily, that you can send marketing emails, have chat on your website etc is a major plus. 4) Community The fact they are big makes for a slew of Fiverr guys ready to help me out when in need.
Cons
1) Only community Although I consider the fact they have a large community as a plus, the fact that you sometimes have to rely on the community to upvote features makes that my 'personal' impact on the roadmap is low. Even with a lot of upvotes there is no guarantee that Hubspot will alter the product. 2) Constant changes in pricing & feature lists I have recommended others to use Hubspot for their features in a specific pack I use. However, pricing & features change so I sometimes mistakenly try to get people on board whilst pricing has gone up or features are missing for the acceptable pricing. 3) The neverending upsell It makes sense that with more needs, more tools can be of assitance. But in Hubspot's case, there is a lot where we can still grow and where they can still charge me more. An acceptable all-in-one pricing would be welcome, because for now I do not use some features because of the big pricing gap.
Reasons for Choosing HubSpot Sales Hub
We had a startup pricing benefit via our collaboration with an accelerator which lured us in. Knowing what I know, even the full pricing would have been well worth it.
Reasons for Switching to HubSpot Sales Hub
Streak was perfect as a Gmail add-on. But it missed some features such as sequences (repeat emails).
August 2020
Philip from PLAAR
Company Size: 2-10 employees
Industry: Chemicals
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
Happy CRMing
For the Free cost it excellent. When business picks up I will buy into the payable version. Not invoicing any one right now. It been over 4 months with NO INCOME!!!
Pros
Ease of use and great interface and how it integrates with other software i.e. Freshbooks
Cons
Text messaging is a huge part of our business and having to add texting is labor-intensive. When setting a new task. It doesn't create the next step in the sales process
Reasons for Choosing HubSpot Sales Hub
Free and once I can afford the paid subscription this is the best CRM I have ever used
Reasons for Switching to HubSpot Sales Hub
better interface
January 2021
Milena from Millenio.io
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
The Sales + CRM Hub that helped us optimize and grow our Business
Great experience so far!
Pros
The integrated solutions. HubSpot can be easily integrated with so many other Apps and solutions that ease automation and help small bur savvy teams like ours to grow and optimize operations.
Cons
That the automations are included only in the professional plans, this is a barrier for some of out clients to adquiere the solution, since many of the other similar products already have automations in their basic plans.
Reasons for Choosing HubSpot Sales Hub
Because we already had accounts using HubSpot and the multi accounts management is very functional and easy to manage.
December 2020
Mandy from Winnipeg Brew Werks
Company Size: 2-10 employees
Industry: Wine and Spirits
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
December 2020
New User
So far its been ok. Still just learning the ins and outs.
Pros
The online help has been wonderful. Lots of options to make your business organized once you learn it.
Cons
The set up is very complicated. Confusing to navigate. A lot of self teach with the provided demo videos.
Reasons for Choosing HubSpot Sales Hub
free to start for a small business, comparable prices to other companies.
Reasons for Switching to HubSpot Sales Hub
Different company
December 2020
Anonymous
Company Size: 2-10 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
December 2020
It does what it should - unfortunately Im just not a fan.
Its great because everything is in one place but its also not the best user experience because everything is in one place. It gives the feeling of a puzzle where all the pieces sort of fit together but not quite.
Pros
It works great in terms of keeping track of opportunities, leads, customers etc. I also like that you can log (and track) your emails, notes, calls, and the like. Pretty much everything, which is super valuable. It creates a contact and company/account overview that is visible to colleagues which makes communication easier and ensures that everyone is on the same page. This is particularly great if an account is passed from one person to the other or a colleague is not available to give you the run-down.
Cons
- There is this general issue I have (or struggle with) when it comes to Hubspot is all the different tools that they have and how they all sort of work together but also maybe not. And its sometimes hard to know which "hub" you are in and whether that communicates with other places. - Relevant to the previous point, the pricing structure that comes with it is also not seamless, definitely not a nice user experience. It's like buying fruit at the market but you get a pear and an apple but there's also a larger apple, but have you also considered taking a look at our melon offer? and so on...
August 2020
Danny from 33 CBD Supply
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
33 CBD Supply Hubspot Review
Pros
Overall functionality and product options as well as the extensive educational platform
Cons
Different contracts for different modules
Reasons for Choosing HubSpot Sales Hub
Overall functionality, cost structure options and education
October 2020
Anonymous
Company Size: 2-10 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
Functionality
4.0
October 2020
Industry Standard, but alternatives might be better for your needs
Pros
-Integrates really well with other tools -- most sales software offer a Hubspot integration which makes really easy to try new 3rd party tools to make your sales stack better
Cons
- Didn't have a great way to communicate in the tool -- other software offer things like emailing within your CRM so you can keep everything in one place
Reasons for Choosing HubSpot Sales Hub
I tried using Streak since it was right in Gmail, but Gmail loads slow for me. Streak's UI for their CRM also isn't as intuitive as Hubspots
February 2021
Morganne from The Post & Courier
Company Size: 51-200 employees
Industry: Renewables & Environment
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2021
Simple and Robust CRM
We use Hubspot for multiple things. However, for a CRM system, it's much easier to use and teach than most other CRM systems. I think for sales reps, it's simple enough to use and it's helpful to have the marketing tools partnered with it that are simple.
Pros
I personally prefer Hubspot for Sales over marketing any day. For a CRM it's much more user-friendly than that of Salesforce or Sugar. It's easy to connect to your emails to track progress of leads and if you really dive into it, then there's a lot of features to make your overall sales process easier like workflows, segmented lists, etc.
Cons
Uploading documents can get lost in deals, contact, or company. If you're missing a contact for a company, things can get messy. They also do a lot of updates which causes the site to crash a lot.
February 2021
Younes from Haykal Media
Company Size: 11-50 employees
Industry: Publishing
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
2.0
February 2021
The pure form of inbound marketing
Pros
I like the huge number of email templates (+1ooo) and the email tracking feature.
Cons
the fact that the HubSpot Sales Hub is just one of other solutions HubSpot offer. therefore you would better 'adopt' its other products because they running together smoothly. that's great if you decide to launch a business for the scratch, because the migration form an ecosystem to HubSpot is costly. and that's right HubSpot products is an ecosystem and it is wise to think of that way. even when they present their product as a standalone ones.
Reasons for Choosing HubSpot Sales Hub
clients requests
Reasons for Switching to HubSpot Sales Hub
clients requests
February 2021
Courtney from Expert Marketing Advisors, LLC.
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
February 2021
Great Product, Ease of Use and Control
it is good as companies are starting out and salespeople are getting comfortable
Pros
This is a good starter CRM. Sales folks will need to get a foundation and utilize more than a spreadsheet. This has stronger accountability but less reporting or workflows as something such as SFDC.
Cons
The UI is a touch childish - perhaps it's just me and maybe not important but seems less business and just not quite as professional as what I am used to in the Enterprise world.
June 2020
Anonymous
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
June 2020
The go-to startup CRM
The Sales Hub is fantastic for early teams and startups. It is easy to use, even for non-sales people and is highly customizable. Easy import and export, a wird range of possible integrations and numerous further features definitely justify its price. Great value for money, especially if you get startup discount via your accelerator or VC.
Pros
Very helpful bulk import function - lets you edit your columns and properties between file upload and final transition into the system. High degree of customization (properties)
Cons
Things like quick and good customer service, as well as help with getting started, do not come for free.
Reasons for Choosing HubSpot Sales Hub
Pricing. Degree of possible customization.
Reasons for Switching to HubSpot Sales Hub
Price
January 2020
Lee from Roma Systems
Company Size: 2-10 employees
Industry: Information Services
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Intuitive and cost effective CRM
We love this solution for monitoring our client engagement!
Pros
The system is easy to use, and input data, which is great for any small business looking for a CRM that is free.
Cons
There has been some reduction in functionality in the free version, however it far exceeds any other free CRM.
Reasons for Choosing HubSpot Sales Hub
Same functionality for a better cost.
Reasons for Switching to HubSpot Sales Hub
Looking for a more cost effective option.
November 2014
Melissa from National Fatherhood Initiative
Industry: Philanthropy
Time Used: Less than 6 months
Ease-of-use
5.0
Customer support
5.0
Functionality
4.5
November 2014
Non-Profit Excels with HubSpot
Pros
I like that HubSpot practices what it preaches. They educate customers (and the public) in inbound marketing techniques, the very techniques they're using themselves to earn customers! The product itself is easy to use and intuitive. Whenever we think up something we want to do (a specific tactic or approach), we always know that HubSpot can accommodate that idea. What I like best is the seamless way in which we can manage all of our blogging, website, social media, and enews all in one platform and see all of the analytics in that same place. Everyday we are logging into Hubspot to schedule social media posts, blogs, edit automated workflows, and more. Other staff use the tool for a monthly touchpoint email they send to their lists of contacts. And weekly, we send our FatherSource enewsletter from within HubSpot using the email templates. Further, HubSpot integrates with our Salesforce CRM, and provides valuable information to our sales staff, which can help them better help our customers/potential customers. We assign leads that come through HubSpot and feed into Salesforce for personal follow-up from NFI staff.
Cons
As for what I like least: nothing! Seriously. We couldn't be as successful as we are today without this tool. We have two people managing our marketing and Hubspot acts as a third person. Before HubSpot we were using Constant Contact, The Raisers Edge contact database, Blogspot, and Blackbaud Net Community for our website, and posting separately on twitter, Facebook, and linked in. Now we can do all of this in one place! If I had to choose one thing I like least, it's that there is a not a plug-in for drafting, distributing, and monitoring press releases and incorporating them into overall marketing campaigns. I think HubSpot could help us be more efficient in this way. Fortunately, this deficiency isn't not really a major concern for us.
July 2020
Cecilia from HAL Company
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Easy to use, shortest deployment and powerful results
Highly recommended for organizations of any size. Each company will find a great combination of Hubspot modules and versions. The product is easy to deploy, understand and use.
Pros
It's easy to implement and a couple of months is enough. The user interface helps a lot in the adoption process. Trainings are more or less short as users feel confortable doing basic tasks very easily from day one. Support is excellent always in native language and very quick.
Cons
The core of the CRM which is contact management is very powerfull. And when combined with Marketing hub it is unlimitted powerful. Probably, some bundles are too expensive for small companies.
Reasons for Choosing HubSpot Sales Hub
Pricing, features, easy to use, scalability
Reasons for Switching to HubSpot Sales Hub
Price
August 2019
Sean from Keller Williams Realty Premier
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
August 2019
Great for sales and marketing
Very happy. I’ve found the system very helpful. I have a better handle on my contacts and leads. HubSpot is very supportive and offer a great training environment which goes beyond just the scope of the system. It does start becoming a little pricey once you start taking on additional “hubs”.
Pros
It’s extremely flexible allowing you to set up your system to match your business processes. Not only that, the number of integrations in offer allows you to add whatever you need to manage your day-to-day operations.
Cons
There are some quirks that mean automation can be a little clunky. The most obvious of which is that tasks created by an automation can’t be assigned to a specific task queue related to the activity required.
Reasons for Switching to HubSpot Sales Hub
Ability to better record my interaction history with clients, built a pipeline to track leads and enable improved follow-up and automation
April 2017
Lucy from Strategic Internet Consulting
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
April 2017
Great for Enterprise B2B
As agency partners, we use and recommend HubSpot, and have been using the whole growth stack for a around 3 years. With Hubspot we now have a fully integrated platform that it used by all members of the company across all teams - aligning sales and marketing. With HubSpot sales everyone in the business - not just sales -gains clarity on what's in the pipeline, what the priorities are, how qualified each lead is - and we can track all nurture actions and engagements back easily. If you're planning to do inbound marketing and sales effectively this software gives you all you need in one spot. In addition to the sales platform and CRM, we use huspot to manage out marketing - bear in mind that everything is hubspot is closed loop so we can align out sales efforts with our content management, social management, paid ads, marketing automation, reporting and more.
Pros
Easy to use, good range of integrations, closed loop reporting, good training and support - clarity on responsibility for all our team across departments.
Cons
Not much - it would be nice to see a few more integrations with other CRM and sales platforms, and other 3rd party tools like chat, but there are always new updates such as these being rolled out by HubSpot.
April 2020
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
April 2020
Love hubspot
Pros
We actually ended up upgrading from sales to marketing and then enterprise. Hubspot makes great software that sales people actually want to use. The sales automation is like hiring another sales person for 60 per month
Cons
It is expensive and more value could be given for the money but at the same time it works and is easy to use.
Reasons for Choosing HubSpot Sales Hub
Bascially we have tried making in house software, using hacked together google sheets with scripts to make things work as well as other mortgage and generic crms. Hubspot is the best. Expensive but the best.
Reasons for Switching to HubSpot Sales Hub
We just wanted more options
February 2020
Leo from ACP Productions LTD
Company Size: 11-50 employees
Industry: Events Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
February 2020
Great Sales CRM!
From day one I could see the value, and was happy with it. Being able to track documents and emails alone, in my business, is key. It allows me to see which prospects are the most engaged with the content, and that makes all the difference!
Pros
This is a great tool for your sales process. It provides oodles of data about your outreach, about email viewings, detailed data about how prospects are viewing your documents (even which pages, and for how long!). As a whole, it provides a variety of reports, lets you upload more documents and email templates than you could ever need! It integrates seamlessley with GMAIL (this what really what sold me), and operates along side your gmail account. Hence, I don't have to go in and manually add prospects to the CRM, I don't even need to input them via one list of all of them at once. Just working every day adds them one at a time as I work. And if I want to do it on a mass scale, I can do that too!
Cons
Cons... well. I feel like I could use a coach to sit by my side and show me everything. There is quite a lot that it does, and for a guy like me who isn't near as tech saavy as I think I am, it's quite complex. I see my colleague utilizing the software to a much higher degree. I feel I will get there, but for now it serves a few key purposes, and is already well worth the expense.
November 2020
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Essential tool for sales teams
Deployment was very fast and easy. Sales reps liked this software and started to use it immediately
Pros
Makes daily life of sales people easier and saves a lot of time which they can use for sales. A lot of possibilities for automation of your daily routine.
Cons
If you need extra functionality for marketing and service tasks you will need to pay additionally for other hubs
September 2020
Frank from Jeroboam Group
Company Size: 11-50 employees
Industry: Computer & Network Security
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2020
HubSpot Sales Hub
Great product, I highly recommend it. This will help any organization who needs to keep there team on point with contacts, for both existing and new potential clients.
Pros
This a great product for individuals in a sales environment, or if tracking emails are a concern for a one-person shop all the way up to an SMB/SME's organization. This will give you a centralized page to review all emails and follow-up with activities to clients as well as new prospects. This is a product that once you start to use it, it will be part of your toolbox for a long time.
Cons
I'm currently running this solution on a Windows 10 desktop and laptop, the only issue I have run into is when Windows does a major update to the OS. It usually breaks my connection on both Outlook clients, it does require me to go into the Registry to make the necessary changes. Along with the re-install of the Outlook client as well as Chrome extension. This will take 5 minutes in total, to be back up and running.
March 2020
John from EverCheck
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
March 2020
HubSpot is the best CRM I have ever used
HubSpot has become a foundation for our entire business. It houses all of our clients and prospects information plus all important stats for each. It is such a vital tool that helps compliment everything we are doing as a company. I do not know what we would do without HubSpot.
Pros
HubSpot does most all of the work for you and collects your client and sales data through integration. My cold call efforts do not need to result in tons of data entry but rather allows me to enter my notes and sales data into the HubSpot profile that is created through me simply sending an email.
Cons
I have found the duplicates and some time triple copies of data have been found in HubSpot. This makes managing data and notes challenging. They have a merge feature but this is time-consuming and cannot be undone so at times it feels like a risk.
October 2017
Chase from Logical Position
Company Size: 201-500 employees
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
Great product for email tracking!
This product greatly increased my sales volume, being able to see when my email was read, and when links in the email were clicked was really a priceless tool.
Pros
Easily track emails in Microsoft Outlook or Gmail. - customer service responds to your issues, tries to help resolve in a timely matter I remember that I had an issue with their notifications once, where they wouldn't show up on my phone unless I turned my computer off; I submitted a request for them to fix this, explained that I didn't turn my work computer off ever, but still needed to get notifications on my phone, and they fixed the issue within a few weeks from my original request! I was completely shocked that they took care of this for me, all of my co-workers said they were now getting notifications as well!
Cons
There was a short period of time where they didn't have a cell phone app, but that's not the case any longer. There's really not anything not to like if you pay for the service; my work paid for my premium account, and Hubspot quickly resolved any issues I had.
September 2020
Allie from RealPagee
Company Size: 10,000+ employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Simplifies Everything, Streamlines processes
I have saved substantial time, money & resources by using HubSpot Sales Hub. It works seamlessly with marketing hub and automation. I would purchase the full HubSpot suite if I were looking for a new software.
Pros
-As a lead generation manager with a marketing background, sales hub is a breeze and intuitive! -Easily identify new leads, sort leads and assign leads manually or via workflow! This saves time, money, energy and alleviates any concerns of one rep receiving more leads than another. - So many tools for sales to leverage! Sequences to customize, notes in CRM and robust contact profiles.
Cons
-Pipeline tracking could be a little more intuitive. It would be excellent to add features including probability of closing during time periods and a cleaner view of who is working the lead. -Setting up sales pipelines and workflows is time consuming BUT WORTH IT.
February 2020
Nathaniel from Reviewr
Company Size: 11-50 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
February 2020
Ease of functionality and reliability
The ability of sequences and setting up calls and other tasks to project the stream of to-dos in a given week/month.
Pros
Tasking system for reminders and follow-ups, then the ability to run reports from tasks and emails.
Cons
like any software, there are some hiccups in updates and bugs but that is to be expected! They do a great job in response and fixes.
October 2020
Ekaterina from iDeals Solutions
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
October 2020
Normal CRM
Our team is managing customer management in Hubspot. Overall its OK. You have to get used to the system in order to benefit from it, and not constantly working in data validation processes.
Pros
Mainly, as a user, I spend my time with Deals and Tasks. I do enjoy dashboard view, possibilities to link company, contacts, deals, easiness of re-assignment to other users.
Cons
There is nothing really to actively dislike. I find its good for standard workflows and processes. But the moment a situation is a bit different (and in reality this happens a lot), you need to switch to a complete manual handling of all of your actions. And basically you can do the same in your gmail.
September 2019
Katerina from Independent Consultant
Company Size: 1 employee
Industry: Internet
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
September 2019
Hubspot SalesHubb
Pros
The simplicity for the end-user and great integration with the marketing data.
Cons
The reporting, which is lacking flexibility comparing to Salesforce.
Reasons for Switching to HubSpot Sales Hub
Price
August 2018
Louis from LionRT
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
August 2018
Hubspot Sales Software has helped our sales team organize leads and to qualify new customers with speed and accuracy
In our final analysis, our company has greatly benefited from Hubspot Sales software's keenly constructed systems for contact, habit behavior as well as for predicting future customer activity regarding our product. Demonstration and free evaluation of Hubspots feature rich software is available and we highly recommend their product.
Pros
Hubspot's "messages" feature allows prospects to directly access any team members expertise by placing alerts on our companies' website pages. We really like their application''s ability to both let us know in real time which customer contacts are arriving immediately as well as building reports in the back round which then gives our company further insight into potential client behavior.. Hubspot's templates feature will compile useful customer profiles which then allows our team the capability to predict which demographics are most suitable for future prospecting.
Cons
The cost of operation for current feature set is higher than some competitive rival solutions. That said , this condition we believe is mitigated by some specific and most useful features like "sequences" which allow for in depth grouping of customer behavior.
February 2021
Zakary from Flypaper
Company Size: 51-200 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
February 2021
Great tool that keeps us organized (can get expensive)
It has been good. Like mentioned above I would enjoying seeing a simpler version of the tool that gives growing teams the tools they need. Something between the Sales Pro and the free sales tools.
Pros
I love being able to get a quick view into the actions of our sales team. As the Marketing Manager, I am constantly handing leads to the sales team. With Hubspot, I am able to track the progress of that lead to ensure things continue to move in the right direction.
Cons
The thing I like the least is that it seems like Hubspot is adding more features and functionality however they are adding them with the bigger companies in mind. We are a growing company that likes to employ more of a start-up mindset. So when features get added that don't matter to our team we are still subject to the subsequent pricing changes.
February 2020
Joni from Lambert Entertainment
Company Size: 1 employee
Industry: Entertainment
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2020
Love it, but there are a few issues
Hubspot customer service has been very good. Despite the small issues, for what I'm paying they're the best thing I've found and I've found it to be a very important tool.
Pros
Having email sequencing working with the contacts in my Hubspot CRM has been a VERY valuable tool. I've found that my open rates soar at the third email in the sequences. Having unlimited sales templates is a huge time saver. The Activity Feed helps me know when emails have been opened and when links have been clicked.
Cons
There are a few glitches. For instance, when I send and receive email from clients via Outlook the activity is supposed to be logged into the contact's record in Hubspot CRM. I've found this doesn't always work. I use both my business and personal email accounts in Outlook. The Outlook Hubspot plugin connects with both and there's no way to stop it from working with my personal account. The result is that I have to manually tell it not to enter a personal email into the CRM, which is a pain.
Reasons for Choosing HubSpot Sales Hub
Hubspot typically charges $49.99 a month for the Sales Starter. I negotiated and got it down to $37.50.
January 2015
Chaunce from GovDocs, Inc.
Industry: Management Consulting
Time Used: Less than 6 months
Ease-of-use
4.0
Customer support
5.0
Functionality
4.5
January 2015
Hubspot is a journey, not a destination for Inbound Marketing Leads
Pros
Overall, HubSpot is a robust platform for professional marketers looking to boost inbound leads. Here are the HubSpot features most importance to me: 1. Visitor domain tracking: The "Prospects" view shows you the latest traffic from known domains, which is a great asset for us as B2B marketers. 2. Referring domain tracking: With all that great content we're generating, it's important for us to know where cross-links get nested and where are next wave of leads may be emanating from. 3. Social media scheduling/campaign assignment across channels. HubSpot essentially has a Hootsuite built right into it - but no link shortener. I still meander over to bit.ly for that.
Cons
My primary gripe is the inability to do simple HTML template imports and editing for emails. There are CSS sheets (which is beyond my skill-set and interest level to futz with) and templates for purchase, but sometimes I find it easier to slide over to MailChimp for some campaigns to use my HTML existing templates. Then there are the little nit-picky items that could use their attention: column sortability, for example, or being able to clear through from a report to view a visiting domain summary - not just the known contacts summary. Also, the dashboard claims to be customizable, but there are limits to what a person can set as dashboard elements. There's no internal link shortener for social media blasts. Those are pretty drill-down user requirements, though not deal-breakers.
February 2018
Justin from Healthicity
Company Size: 51-200 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
February 2018
Great, Low-Cost Solution for Straight-Forward Sales Engagement
Pros
The low price point is a big plus. It's a no-brainer solution for organizations that already use HubSpot COS and don't want to pay for a pricier solution. It has fairly robust functionality and will likely meet the needs of sales teams with simple to moderately-complex sales cycles and engagement processes. Also, the calling features, email/calendar sync, and meeting link functionality pieces are rock solid.
Cons
Lacks some of the bells and whistles of pricier platforms that would allow teams to create more-complex cadences. Other things like not being able to customize call dispositions and not being able to tie in Sales Pro functionality into COS Workflows, etc. Still, not a deal breaker for most sales teams, I think.
January 2018
Matt from Sendible
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
3.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
January 2018
Great way to introduce automation to your sales team
Pros
The basic end of the software is relatively easy to use, allowing new users to be up and running in an afternoon. Integrations are quick and easy with other systems from gmail to Salesforce. Once templates and sequences are up and running, sales staff can easily and confidently manage their own marketing. The ability to create offline tasks is a great way to formalise your sales processes, and get either your outbound or inbound sales teams closing more business!
Cons
It would be nice if the sales version allowed you to send on behalf of another user. Whilst you can see stats, set up templates and add contacts, when it comes to the crunch the person signing off the emails has to send them. Also, some of the limitations are far from clear, because upgraded functionality is always visible, if you have a mix of paid and free users this can lead to a lot of confusion.
February 2019
Dovy from Aspectiva
Company Size: 11-50 employees
Industry: Internet
Time Used: More than 2 years
Review Source: GetApp
Ease-of-use
5.0
Functionality
5.0
February 2019
The Best Free Sales Tool Around
Pros
As a free means to track sent emails, nothing even comes close! After being introduced by a friend of mine to Hubspot's Sidekick, I immediately had my entire team install it. Not only does notify you when a sent email has been opened (which if you are in sales you understand the value), but it also allows you to automatically create a new contact in your CRM when a new message is sent to an unrecognized domain.
Cons
I am not sure if it was in between updates or roll outs but 2 years ago everyone on my team including myself had to delete and re-install sidekick. It has since straightened out but while the glitches occurred, we wasted a lot of time with correction process.
May 2017
Mike from Orange Logic
Company Size: 11-50 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2017
HubSpot Sales Pro is everything you need for sales and marketing alignment right from the Inbox.
Pros
It's easy to get started, easy to use, and easy to train your team on. The on boarding plan HubSpot puts into place also takes care of the heavy lifting for first time users and gets them feeling like an expert quickly. My favorite feature is probably the sequences.. sending a series of emails that are specific to an audience or profession or industry automatically has never been easier.
Cons
There is some "workflow" stuff that needs to be looked at. Our sales reps tend of a way of working through things and don't always see how the tools can be applied to their workflows. Otherwise, if you have the ability to train people and get them to try it they'll see the value.
October 2019
Anonymous
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
HubSpot is a fantastic tool to use for Sales or Marketing
My experience has been a great experience. I am truly able to rely on this system to get my work done.
Pros
My absolute favorite thing about this tool is the ability to enroll prospects into a pre-made sequence. I can set the certain days and times for the emails to be sent and tasks to be created like "call person X". It auto un-enrolls as soon as the person replies which is great because if they reply while im OOO or on vacation, it will not send them another email without me knowing.
Cons
I am not able to mass upload a group into a template unless I upgrade to a different version. This to me seems like such an easy process, but I'm not allowed to have the ability to do it because we have to upgrade. The product has the ability to do it, but the admin will not allow for this extra charge.
July 2019
Anonymous
Company Size: 51-200 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2019
The best CRM for small and medium sized companies
Hubspot allows me to effectively management my sales pipeline, keeping track of the main clients and deals.
Pros
I really like Husbpot because it's very easy to use and has multiple relevant integration with other softwares, such as Gmail, Google Drive and Google Calendar. Husbpot is perfect for small and medium businesses, as it's flexible and robust at the same time. It allows you to customize your sales funnel and program automatic reminders, tasks and follow-ups. This is the best CRM I've used so far. Also, Hubspot integration with Gmail automatically log events into the company/deal profile, facilitating the lead management. Finally, their free trial is very complete and helpful to understand how it works.
Cons
The reporting tool is a bit limited, as it doesn't allow you to customize charts and reports so much. Even though they collect a lot of data, it could be processed in a more robust and efficient way to help sales people to understand their performance better.
February 2021
Anonymous
Company Size: 51-200 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
The most important tool I use daily
I couldn’t live without this tool in my day to day. My experience has always been very pleasant and helps my team find success on every project we work on.
Pros
This website is a driving factor of my business needs. It’s the main one used daily from my team and it drives results across the board. The ability to track in detail statistics and metrics, is a complete game changer and is the guard rails that my team needs in order to narrow down what we are doing right or wrong. Fully customizable, extremely user friendly, and simple enough for any skill set to create full blown campaigns at a click of a button.
Cons
Because of how detailed the website is, it offers many options that may be hard to find exactly what you are looking for. It can sometimes be challenging for first time users to understand the verbiage or location of exactly what they are trying to find.
June 2018
Nic from Management Consulting
Company Size: 1 employee
Industry: Management Consulting
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Great SASS for large organizations
I love the platform and have used it personally in my business, and with multiple clients. It's a great tool and it's functionality is a huge plus - if you are at the level where you need this type of support.
Pros
The platform is really large and offers a lot of functionality. The ability to manage social, email, customers, and workflows is incredibly valuable - especially if you have a very large audience (5k ppl on your list or more).
Cons
While it's terrific for large companies, it's a bit large for smaller companies or startups. The price can also be prohibitive if you have a limited budget and small audience.
April 2017
Arun from Blue Ocean Systems Pte Ltd
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2017
The Perfect Application to Support Your Team's Transition to Inbound Sales
With declining results from outbound sales tactics - telemarketing, events, etc - we decided to look into HubSpot's Sales 'module'. Our team got to know about the solution from HubSpot's Academy and after onboarding with the free features, we transitioned to the HubSpot Sales Pro option to derive even greater sales productivity.
Pros
1. Actively supports HubSpot's refreshing Inbound Sales methodology 2. Quick & easy to get started and use 3. Excellent value 4. Integrates well with HubSpot's Marketing & CRM
Cons
I'm afraid I can't think of any.
April 2019
Bonnie from B Noble Consulting
Company Size: 1 employee
Industry: Telecommunications
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
April 2019
Track your leads through Sales Process
Very easy to get set up and going. By tracking the phases of the sale and moving between (can use drag and drop in table view) it easily allows a quick view of the sales funnel. It allows for quick interaction with HubSpot marketing to send targeted communication relevant to the stage of the deal. The export function is also a favorite as it facilitates quick reporting on fields managed in HubSpot into presentations or management reports.
Pros
The ease of tracking initial prospects through all the phases of sales we track to ultimate won or lost deal
Cons
Inability to go back and link communication with prospects not initially logged in the client record. Unless all emails are logged and tracked when the contact record is accessed some emails may not be present in Hubspot.
August 2019
Anonymous
Company Size: 501-1,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
August 2019
Great Scheduling Tool for meeting with Clients
Great tool with lots of features, have had a positive experience using Hubspot Meetings tool.
Pros
We use Hubspot Meetings to let clients book appointments with members of our team. It integrates with Outlook and updates instantaneously so clients can't book at unavailable times.
Cons
(Hubspot Meetings) - it would be great if the automatic calendar invite meeting subject line could be customized. Currently it says "Team Member Name & Client Name." I always have to update the meeting invite to include something more specific.
October 2018
Karen from Berkley International
Company Size: 11-50 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
October 2018
Prospect chaos reigned in
If you are currently using excel or any other non CRM software to track your prospects, STOP. Switch to Hubspot! You won't be sorry.
Pros
I was previously using Excel to track prospects. It was working although it was VERY time consuming. Then I discovered Hubspot! Life has never been better! I have all my prospects in one place. I can track the correspondence I have with each prospect and set follow up reminders. It's all in one place and the history of the account is easy to review.
Cons
I use the free version, which does not include the email campaign feature which is a bummer. But you get a lot for the free version, including dashboards for pipeline evaluation, which is great.
October 2018
Louise from nVent
Company Size: 201-500 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2018
A good sales tool for smaller teams
Pros
I think Hubspot is really killing it with integrated marketing and sales tools. I used to work for a smaller agency where we used their suite, and it worked perfectly for us. The sales tool is great, because you can send automated emails straight from within the tool. Sidekick is also really great for tracking how customers are interacting with your emails. Everything is geared towards personal communication, which I loved.
Cons
When I moved to a bigger company, I realized that a tool like Hubspot Sales probably wasn't going to work for such a global organization. We needed something a little bit more powerful to connect everything together.
November 2019
Mal from Internet
Company Size: 2-10 employees
Industry: Internet
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
November 2019
Great for a small startup
Overall, Hubspot streamlines the sales experience and gives you the nudges/prioritization you need to stay on top of tasks. It's definitely helped me - I don't know how much value it provides for the price point, but I'm not the admin/buyer.
Pros
I've been very impressed with Hubspot's capabilities (especially as someone who has used Salesforce before). Deal/contact creation and management is user-friendly and easy, and love the ability to push tasks to myself. I especially love the integration with gmail.
Cons
Some integrations are buggy/weak - the integration with Asana is especially poor, as the functionality once a task is pushed to Asana it is not useful. Also wish there was a way to filter the way attachments are automatically added - having a ton of email signatures saved is annoying when you're trying to find a contract.
June 2020
Tiago from Colmeia
Company Size: 11-50 employees
Industry: E-Learning
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
June 2020
Best sales software, but expensive
All our sales pipelines are on Hubspot. It's really good because we can connect with Hubspot CRM and automate most of our process.
Pros
Hubspot is really complete and it has an amazing API which you can connect almost any app to it. All our sales pipelines are on Hubspot Sales, and it does an awesome job.
Cons
Hubspot does really have a lot of good features and is the best software out there, but the price is really expensive. Sometimes we consider moving away from it just to lower some of our costs.
December 2019
Sunaina from Pivot Software
Company Size: 11-50 employees
Industry: Human Resources
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
December 2019
An excellent platform for tracking sales albeit a bit pricy
For our application, we liked Hubspot a lot. It made financial sense to us to pay for the product. Most of our sales were big ticket institutional sales and we needed to carefully manage leads which HUbspot allowed us to accomplish.
Pros
- Excellent customer support - Excellent training/wiki support - Userfriendly interface - Intuitive menu and other flows - easily got the hang of it. - Excellent certification program and tests - got certified in about two months of daily use.
Cons
- It is a bit on the expensive side for a small business. We were in the B2B side of business, so we did not have a large list of prospects. For B2C businesses, the pricing can be tricky.
July 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
July 2019
Best Inbound Integrated Salesforce Platform
Pros
It's integrated with all our inbound actitivity, marketing, webtraffic etc etc
Cons
The permissions management could be improved
November 2014
Matt from Books Tell You Why, Inc.
Industry: Retail
Time Used: Less than 6 months
Ease-of-use
4.5
Customer support
4.5
Functionality
5.0
November 2014
HubSpot as Used for Managing Social Media Accounts and Writing Blogs
Pros
HubSpot, most conveniently, is a nexus for so many needs and functions that your website depends on. It covers sales figures, visits, article creation, leads, social media posts, and more. You cannot only monitor the production of these things, but their overall effectiveness. This crucially democratizes the results brought by the collective efforts of a team, results which would typically reach those employees at the discretion of the bosses with access to that information. In short, HubSpot is convenient and aids every employee in feeling invested in day to day results.
Cons
As we know, software programs are ever-changing and never perfect. There are minor inconveniences, such as a lack of drag-and-drop options for photos. HubSpot is not perfectly compatible with smartphones yet, in the Safari browser on the iPhone, I am unable to alter social media phrasing and links. These problems aren't terribly significant, and I am sure they will be fixed with time, but they nonetheless leave more to be desired. And of course, there are occasional glitches, such as double postings on social media, or a posting that goes live on the site but takes an hour or so to register on the Published page on HubSpot.
August 2019
Anonymous
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
August 2019
Excellent tool for sales productivity and email tracking
Pros
The email tracking is fantastic. You can quickly see when and where your emails and getting open. The CRM integration with Salesforce is also great as it can automatically log emails you are sending into salesforce. It is also great to have templates within hubspot sales that allow you to quickly grab templated emails for fast prospecting.
Cons
Nothing in particular. I did notice they are getting rid of the location function of the email tracking. I personally like that feature to see what location emails are being open so I am sad to see that go.
May 2017
Bryce from Paperless Transaction Corporation
Company Size: 11-50 employees
Industry: Fund-Raising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2017
Helps us track ROI and close more deals.
Our sales and marketing departments use HubSpot Sales to help measure the success of both our marketing team (to help funnel leads to our sales department) and the success of our sales team (to see to ROI and close rate). HubSpot Sales helps keep our team organized as we can track who has reached out to a specific lead and where that lead is at in the sales funnel.
Pros
Below are the 3 biggest benefits to us in using Hubspot sales: - Sequences - Templates - It gives you the ability to track the sales process/funnel
Cons
- It would be nice if you could limit user uses based on landing pages or how they came in. - HubSpot's company information can be incorrect at times.
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