--- title: "HubSpot Sales Hub Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HubSpot Sales Hub. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HubSpot Sales Hub is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/hubspot-sales-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) / HubSpot Sales Hub Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/hubspot-sales-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/hubspot-sales-profile/alternatives/) # HubSpot Sales Hub User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 506 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 330 reviews (65%) - 4 stars: 138 reviews (27%) - 3 stars: 35 reviews (7%) - 2 stars: 1 reviews (0%) - 1 star: 2 reviews (0%) ### Most mentioned pros - The integration with our marketing efforts and Genius ERP has improved communication between departments, reduced manual data entry, and helped create a more seamless workflow from lead generation through project execution. - It has become the central platform for managing our sales pipeline, customer interactions, and reporting, giving our team greater visibility into every stage of the sales process. - The platform is intuitive, reliable, and continually adds new features that help our team work more efficiently and make better data-driven decisions. ### Most mentioned cons - It seems impossible to structure an account in such a way that the elements, data and content of different regions can be viewed separately. - It doesn't flow as well when opening specific leads in Hubspot Sales Hub. - I think it is the most expensive CRM, but there are some issues, some delays, and some problems that take a while to get solved on the support side. ## HubSpot Sales Hub customer reviews Showing reviews 1-25 of 506 (page 1). ### Functional, Usable, Configurable (with some elbow grease) - Overall rating: 4/5 - Reviewer: Eric T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We built out Hubspot Sales Hub for an insurance client. The intent was to use the built-in tool. We ended up moving the client to a third party provider that had a more feature rich application #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sales Hub is a feature rich tool that does a great job supporting the Sales process. The calling features, once configured, can be a powerful asset. #### Cons Configuration of telecommunications can be challenging, especially when other tools are in the mix. It can be done, but we have found that it can be challenging. #### Reasons for choosing HubSpot Sales Hub HubSpot has come a long way and is a premium product. The price difference between Sales Hub and Sales Cloud was significant. Standing up Sales Hub took about half the time and was a fraction of the cost. --- ### Great product. But u pay - Overall rating: 5/5 - Reviewer: Willem G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The product is very good.its super easy to use the support is awesome and the system has great integrations #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use.it is quick to setup and does a lot nore tgan u normally get in other products #### Cons The product was really fine. The pricing became ridiculously expensive. It just went up and then we had to leave #### Reasons for choosing HubSpot Sales Hub Support and features..the product litterly is the best --- ### Prospect chaos reigned in - Overall rating: 5/5 - Reviewer: Karen F. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you are currently using excel or any other non CRM software to track your prospects, STOP. Switch to Hubspot! You won't be sorry. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I was previously using Excel to track prospects. It was working although it was VERY time consuming. Then I discovered Hubspot! Life has never been better! I have all my prospects in one place. I can track the correspondence I have with each prospect and set follow up reminders. It's all in one place and the history of the account is easy to review. #### Cons I use the free version, which does not include the email campaign feature which is a bummer. But you get a lot for the free version, including dashboards for pipeline evaluation, which is great. --- ### From Prospecting to Closing: How HubSpot makes sales simple - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All-in-One Unified CRM Platform that combines marketing, sales, service, chat, and CRM in one hub—no need for shoehorned integrations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We would highlight its intuitive interface, drag-and-drop deal pipelines, and fast onboarding— Dare I compare it to Salesforce #### Cons Advanced forecasting and territory management may not meet needs of large, complex sales teams. Ideal for SMB #### Reasons for switching to HubSpot Sales Hub it made it easier to track our opportunities as we grew --- ### State-of-the-art functionalities in perfect harmony with other platforms. - Overall rating: 5/5 - Reviewer: Mateja P. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Coverage of the entire sales and customer success process. The biggest advantage is the sequences and collaboration across the entire customer team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that all contacts are stored in a database and activities like form submission, websites visited are automatically recorded. It is our centralized management core for all communication threads that makes it a valuable tool. #### Cons It seems impossible to structure an account in such a way that the elements, data and content of different regions can be viewed separately. #### Reasons for switching to HubSpot Sales Hub I was looking for adaptability as well as security and flexibility. Hubspot Sales Hub offers all this under one roof. --- ### Great as an internal communication tool - Overall rating: 4/5 - Reviewer: Alexandra L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered We have been using hubspot sales for 2 years, and also promoted to other clients. Overall is a good experience with a lot of flexibility but it also takes time to built the system to work correctly for your business operations. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros All information you need in one platform, good for internal tasks, internal management and communication between the sales department. #### Cons Although it comes with an onboarding, you need to really become used to the system to understand it. And if the onboarding is not done with the companies working flow in mind, it can be a mess for months. It’s not the softwares fault but it can be difficult to use at the beginning. #### Reasons for choosing HubSpot Sales Hub Teamwork CRM will soon be decripted and we were not able to test it correctly. Also we do use a lot Of automations from hubspot so we do need a more capable software for automations and emails. #### Reasons for switching to HubSpot Sales Hub Active campaign was becoming too messing for a CRM, it was great as a lead capture (lead magnet strategy) but when it came to CRM we needed something more robust. --- ### Hubspot Sales Hub Pros and Cons - Overall rating: 3/5 - Reviewer: Nicole R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered This could work for certain teams but ours had issues with it. Still currently using but may eventually switch. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Integrated with existing HubSpot products other teams at our company already use for operations and client management. Can build reports to track sales activities pretty easily. #### Cons Sales team disliked and did not utilize all features thus leading to incomplete information and not full adoption. #### Reasons for choosing HubSpot Sales Hub Already using some of HubSpot's other modules. #### Reasons for switching to HubSpot Sales Hub Not really a CRM. Needed more sales specific functions. --- ### Love Hubspot. It helped us grow - Overall rating: 5/5 - Reviewer: Samuel S. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, HubSpot Sales Hub has been a very useful CRM for structuring our sales operations. We use it to manage leads, track opportunities through the pipeline, organize follow-ups, and maintain visibility on sales performance. It becomes especially valuable when multiple people are involved in the sales process because responsibilities and next steps are much easier to track. The platform is powerful, although getting the most value from it requires investing some time in setting up the right workflows, automations, and reporting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The biggest advantage is having the entire sales process centralized in one place. It gives our team clear visibility into leads, follow-ups, deal stages, and overall pipeline activity. The automation and reporting features are also very useful as the sales team grows. #### Cons The cost can increase pretty quickly as you add users and need more advanced features. There are also a lot of tools and customization options, so getting the platform configured properly for your specific sales process takes some time. --- ### Positive overall experience with HubSpot Sales Hub - Overall rating: 5/5 - Reviewer: Stacy S. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with HubSpot Sales Hub has been very positive. It has become the central platform for managing our sales pipeline, customer interactions, and reporting, giving our team greater visibility into every stage of the sales process. The integration with our marketing efforts and Genius ERP has improved communication between departments, reduced manual data entry, and helped create a more seamless workflow from lead generation through project execution. The platform is intuitive, reliable, and continually adds new features that help our team work more efficiently and make better data-driven decisions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and intuitive interface stand out immediately. It centralizes all sales activities—contact management, deal tracking, email communication, and reporting—into one platform, which significantly improves visibility and efficiency. The seamless integration with marketing tools and automation features helps streamline the entire sales pipeline, making it easier to nurture leads and close deals faster. #### Cons While powerful, some of the more advanced features (like custom reporting and automation workflows) can have a learning curve and may require additional setup time. Additionally, costs can increase quickly as you scale or add premium features, which may be a consideration for growing teams. #### Reasons for switching to HubSpot Sales Hub Ease of use and integration with Genius. --- ### Hubspot is a good CRM tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Hubspot is a necessary tool for us as we use it as our record of truth when it comes to leads and customer management. The ability to track accounts over time in hubspot is important to our business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hubspot is the does it all tool that is a decent alternative to other giants like Salesforce in the CRM/Data Management space. Using Hubspot for lead and workflow management is a decent experience overall. #### Cons Because so much data and information is housed within hubspot sometimes it can be slow to implement changes to workflows, lists and other automations. --- ### Much easier to manage sales! - Overall rating: 5/5 - Reviewer: Andy C. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered The best part about this has been the activity tracker so multiple users can manage a deal without having to waste time with comms and can provide an upgraded user experience during their sales timeline. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to manage deals clearly through the sales funnel in a relatively simple UI. #### Cons A lot of default fields that need whittling down to ensure no duplications when setting up custom properties etc. #### Reasons for choosing HubSpot Sales Hub Best value for money when looking at features available. --- ### I personally think this is one of the best CRMs. - Overall rating: 5/5 - Reviewer: Walter B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hands down best CRM for startups for any business. HubSpot offers a lot of features and is very easy to learn quickly and start selling without having to slow down your sales process. #### Cons The biggest drawback is cost. It could become expensive to add other features. #### Reasons for choosing HubSpot Sales Hub We were able to test it out free with two users to see if it was a fit for us. The ease of use and in the beginning it was the right call for us. --- ### More Flexible, Versatile and Cost Effective CRM - Overall rating: 5/5 - Reviewer: David F. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think this is an awesome crm, especially for smb sales. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HubSpot pretty much does everything, it's like salesloft and salesforce in one. All the features for contacting leads, customers and making tasks and tracking mission critical business info is great. #### Cons The reporting and forecasting features might not be the best compares to other options, but we didn't get too far into the weeds here. #### Reasons for choosing HubSpot Sales Hub Hubspot was more cost effective and flexible compared to the top alternative(s). --- ### Great For Certain People - Overall rating: 5/5 - Reviewer: Steve T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Their customer service is no good to put it simply. Because of that and the high cost of their services when I need to grow and have more capability I will be looking elsewhere. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The features of HubSpot are nearly unmatched. You can do just about anything on their platform - for a price. But I'll get to that later. I use HubSpot for the CRM and emailing leads etc. and for that it is all free which is amazing. I couldn't be happier with the fact that I get this much capability for free. The fact that I can not only track if they opened the email but get a notification exactly when they opened it, how many times, and more is amazing. Also the ability to save 5 templates and getting automatic suggestions in my email builder is fantastic! I can also add a good size team all without having to pay anything. I also love the ability to switch between multiple companies very quickly, though doing that often times gives me an error page and I have to reload but thats not a big deal. Overall I am very happy with HubSpot but there have been some pretty big annoyances. #### Cons For me the customer service and big cost for paid options is a HUGE drawback. I just had an issue where all my emails were getting sent to spam but only if I sent them from Hubspot. I tried Mac mail, saleshandy, SalesBlink, FindThatLead etc. and it all worked just fine but when I sent from Hubspot - straight to spam. So I contacted them about it but kept getting sent to their sales team and all the sales team did was send me links to articles asking if I had tried this or that. They never offered any real help and when I asked to speak to technical support of course I had to be a paying customer, which I understand to a degree. But with something like this it was clear it was a Hubspot issue. So I took to the forums and found 4 different posts of people with the same problem and in each post Hubspot blamed it on the persons email not being secure and offered suggestions to make the email itself more trustworthy. However, myself and all these other people did not send big campaigns so there's no real reason our email addresses should be getting flagged as spam. So I figured out that when I turned on 2 factor authentication to sign into my Hubspot account the problem was completely fixed. So for me the second I need more capability for a bigger team I am going to be looking elsewhere because of their poor service and high prices. #### Reasons for choosing HubSpot Sales Hub I had been using Zendesk Sell since they were called Base. Because of that I do have a free account and honestly its an amazing platform and I love it. Used it for years! But once Zendesk acquired Base and turned it into Zendesk Sell a lot of the free options were no longer free such as teams/users. So thats really the only reason I switched to Hubspot was so I could add more users for free but once I need to have more capability Im switching back to Zendesk Sell. #### Reasons for switching to HubSpot Sales Hub Hubspot is free and Zendesk Sell isnt. Pretty much that simple. --- ### HubSpot Sales Hub, an essential pillar to boost our sales. - Overall rating: 5/5 - Reviewer: Thierno Ousmane D. - Verified reviewer: Yes - Industry: Banking - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is a good product. If you're already using Hubspot you might've already been enjoying it. If you're not, you can try Hubspot Sales Hub and see how your sales take a real jump. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros First of all, it is important to know what is HubSpot Sales Hub. It is a HubSpot product that enables us to monitor the phases of our sales process, and assess which phase of the funnel our leads are in (a lead is a marketing jargon that means sales in this context). In other words, Hubspot sales hub is a sales metric tool to see where the sales optimizations are needed the most. The things that I particularly like with this product are: - The interface is actually smooth and intuitive. Once we click on the Sales tab located in the upper corner of the screen, we will see all of our transactions, our sales pipeline, and we can actually move the different transactions (meaning the sales) by just picking and dragging them around with the mouse. If we want more information about a transaction, we can just click on it and it will open a whole other window about this particular transaction with the customer’s pieces of information such as: The name, the contacts, and the number of tickets if there are any; - We can set organizational charts related to team projects, assign tasks among the members, organize meetings, and automate repetitive tasks; - We can measure the sales performance in the Report tab. Then, we should click on Dashboard to be able to display the different sales made in a defined period of time. The dashboard is customizable with different templates available. #### Cons Two things that can be improved: - It would be better to add a task reminder for the uncompleted tasks; - Different colors need to be added to automate our next action on a given deal/transaction; different colors with different interpretations about the required actions that must be taken. This will save us the time of having to click on the deals/transactions. #### Reasons for switching to HubSpot Sales Hub I needed user-friendly software the least complex possible. --- ### HubSpot Fits Most Organizations - Overall rating: 5/5 - Reviewer: Matt H. - Verified reviewer: Yes - Industry: Legal Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered From the sales process, to onboarding, to continued support and assistance - HubSpot has been excellent! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Many CRMs available, including SalesForce, are huge and complex. Most of the features are never implemented or require a tremendous amount of custom development to work for your organization/workflow. HubSpot provides what is needed with a lot of flexibility to customize it to your needs without requiring a huge development investment. Plus, it's just easier to use overall. Pricing is 1/3 of what we paid with SalesForce, and we have gained more efficiency because we are now using the same product as our marketing team. Information flows naturally between Marketing Hub and Sales Hub, providing better visibility and collaboration between the departments. #### Cons Nothing. It's a great tool that has been an excellent investment for us. #### Reasons for switching to HubSpot Sales Hub Price, features, ease of use, and integrations with other products. --- ### Great Product - Overall rating: 5/5 - Reviewer: Jaret A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Hubspot really gave our team a structured way of keeping our deals organized, and gave our leadership team a 30,000 level view of the deals that are in the pipeline. Concrete steps lead to concrete results. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like many things about hubspot. One of them is being able to schedule email outreach days and sometimes weeks in advance gives a lot of time back for the rest of the week.The reporting and analytics are also great because i have an easy way to track outreach numbers and the deals that are in the pipeline with their associated progress #### Cons One of my teammates schedules his email outreach, but has been experiencing issues with the emails actually going out. #### Reasons for choosing HubSpot Sales Hub Salesforce is built on plug-ins, so you will need to get other products that can integrate. Hubspot is a one-stop shop tool. --- ### Extremely valuable all in one sales management tool - Overall rating: 4/5 - Reviewer: Thomas L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really happy with Sales Hub - has quickly become indispensable to the team and really links in well with other hubs (particularly marketing) for an end-to-end view of the funnel #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Broad range of very useful features which combine to offer great sales tools - would say it's almost indispensable to our team now. Sequences do what they need to for outbound work, the meeting scheduler has plenty of options, the forecast tool is useful and things like the playbooks are extremely useful for guiding SDRs. #### Cons Would like more flexibility in some reporting and setup - for example, starting the forecast tool half-year instead of having to choose across the whole year. A few more automation options around sequences would be handy as well (and not stuck behind the enterprise license) --- ### It's a comprehensive Sales Tool - Overall rating: 5/5 - Reviewer: Himaanshu L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, it has been a great experience using it as it has eased our manual task. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We really like all in one sales feature to manage our clients' details and automations. #### Cons The cost is on higher side, and it takes time to understand functions. --- ### Good to help monitor sales efforts - Overall rating: 4/5 - Reviewer: Lindsey M. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The HubSpot Sales Hub has been a good way for us to monitor sales efforts with both employees and contractors #### Cons The automated emailing sequences have been been a little clunky to use, and they've changed the locations of some features in less ideal ways. --- ### Great tool for sales teams - Overall rating: 5/5 - Reviewer: William O. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, HubSpot has been easy to learn (Gen Z salesperson) and adjust to the needs of our team. The community and updates help smooth out what rough edges there are for such a big tool. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's simple and powerful. If you want to use it in a basic CRM way, it can do that. However it also has the capability for great reporting, email sequences, automation, and looping in others. #### Cons New updates can be hard to keep up with. A lot of time reporting is best when you use Hubspot the way they designed it. For example with Lead reporting, the functionality was clunky originally so my team built a different workflow. Now they've improved it, so I have to relearn and somewhat redesign our HS. --- ### Gets the job done - Overall rating: 4/5 - Reviewer: Lindsey B. - Verified reviewer: Yes - Industry: Research - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty good, although I feel like there could be some improvements. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros We were mandated to use HubSpot in my previous sales role and I fund it to be pretty useful. #### Cons I thought it was tough to copy marketing collateral from one client campaign to another. --- ### Simple sales tool - Overall rating: 4/5 - Reviewer: Brittney B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Simple and easy to navigate. There are support tools out there and there is so much you can do. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It worked well for keep track of our client and prospect deals. I didn’t run it as an admin but felt it was simple to use and understand. They had some great reporting features too. #### Cons I feel like there was probably a lot more features I could’ve used but didn’t or haven’t yet. There’s just a lot of features. --- ### The best applications for organizing business, managing offers and sales teams - Overall rating: 5/5 - Reviewer: Shrouq A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered When it comes to preparing lists of new customers and sending compensation, the HubSpot Sales Hub has helped us to be more organized in all stages of our work. Keeping all those records in the cloud and organizing them in a unique way allows you to retrieve and import the data that you need at any time. Because of the information we've gotten from it, we've been able to come up with some of our best ideas yet for our company's future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The HubSpot Sales Hub provides my team with a great deal of structure, as it can be used to distribute and track projects with the support of other team members, all of which can be done from a computer or via the mobile app. Classifying emails in this way allows you to see the status of emails sent to customers and those that have been received, as well as the settings for ready responses that are sent to customers, which is something I really appreciate. For example, you may simply plan all of your appointments and receive reports summarizing all of the events that have occurred over any period of time, which is both motivational and inspiring to keep all of your duties in progress. Due to its seamless connection with the rest of our workflow, it eliminates the need for us to manually enter the same information twice. #### Cons Despite the fact that the HubSpot Sales Hub is really well-organized and provides you and your team members with all the tools you need for a very reasonable membership price, it's difficult to think of anything negative to say about it. The user simply requires a few minutes of training before he can get the most out of it. --- ### Probably the best CRM in overall value. - Overall rating: 5/5 - Reviewer: Bikas A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hubspot provides a large number of important functionalities even in the free tier. The system is relatively easy to use and understand. Contact management, Appointment Scheduling, Sales Pipeline Management are great for all businesses. #### Cons Understandable but not much customization features in various functionalities available in the free tier. The contact limit should be increased even in the paid tiers. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/hubspot-sales-profile/reviews/?page=2) --- HubSpot Sales Hub Reviews, Pros and Cons - 2026 Software Advice