All HubSpot Sales Hub Reviews
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Brooke
2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed May 2021
Better than you even realize
Juan
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2021
The go-to-CRM for startups growing from small to medium fast
Hubspot is a robust CRM that can take SMB sales operations a long way. Keeps things simple and easy to use. For advance sales analytics and marketing automation you may have to look for additional tools.
PROSIntuitive, easy to use, and it is effortless to customize. Hubspot sales and marketing modules complement effectively with each other. Workflows features allow to automate marketing efforts, allowing to scale operations smoothly. It integrates smoothly with Gmail suite products, and mainstream business tools.
CONSIt does not count with advance lead scoring tools. Lead interaction tracking is limited. Workflow automation faces the same problem. As you start sophisticating your sales and marketing operations Hubspots tools may start falling short.
Reason for choosing HubSpot Sales Hub
Hubspot was well known and cheaper
Reasons for switching to HubSpot Sales Hub
Nimble was not easy to use and suffer from limited functionalities. Hubspot was a mainstream, well-known reliable and proven CRM.
Thierno Ousmane
Banking, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
HubSpot Sales Hub, an essential pillar to boost our sales.
This is a good product. If you're already using Hubspot you might've already been enjoying it. If you're not, you can try Hubspot Sales Hub and see how your sales take a real jump.
PROSFirst of all, it is important to know what is HubSpot Sales Hub. It is a HubSpot product that enables us to monitor the phases of our sales process, and assess which phase of the funnel our leads are in (a lead is a marketing jargon that means sales in this context). In other words, Hubspot sales hub is a sales metric tool to see where the sales optimizations are needed the most. The things that I particularly like with this product are: - The interface is actually smooth and intuitive. Once we click on the Sales tab located in the upper corner of the screen, we will see all of our transactions, our sales pipeline, and we can actually move the different transactions (meaning the sales) by just picking and dragging them around with the mouse. If we want more information about a transaction, we can just click on it and it will open a whole other window about this particular transaction with the customer’s pieces of information such as: The name, the contacts, and the number of tickets if there are any; - We can set organizational charts related to team projects, assign tasks among the members, organize meetings, and automate repetitive tasks; - We can measure the sales performance in the Report tab. Then, we should click on Dashboard to be able to display the different sales made in a defined period of time. The dashboard is customizable with different templates available.
CONSTwo things that can be improved: - It would be better to add a task reminder for the uncompleted tasks; - Different colors need to be added to automate our next action on a given deal/transaction; different colors with different interpretations about the required actions that must be taken. This will save us the time of having to click on the deals/transactions.
Reasons for switching to HubSpot Sales Hub
I needed user-friendly software the least complex possible.
Mandy
Wine and Spirits, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2020
New User
So far its been ok. Still just learning the ins and outs.
PROSThe online help has been wonderful. Lots of options to make your business organized once you learn it.
CONSThe set up is very complicated. Confusing to navigate. A lot of self teach with the provided demo videos.
Reason for choosing HubSpot Sales Hub
free to start for a small business, comparable prices to other companies.
Reasons for switching to HubSpot Sales Hub
Different company
Rosalina
Insurance, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
HubSpot Deals Center point Survey: Upsides and downsides of the Well known CRM Programming"
By and large, HubSpot Deals Center is a strong deals programming arrangement that offers a scope of highlights and advantages for organizations. In any case, its expense, expectation to learn and adapt, and restricted customization choices and reconciliations might be disadvantages for certain clients.
PROSEasy to understand interface: HubSpot Deals Center has an easy to understand interface that is not difficult to explore, making it open even to the individuals who are new to deals programming.Exhaustive highlights: The product offers a scope of elements intended to smooth out and upgrade the deals cycle, including lead following, email following, and record sharing.Coordination with other HubSpot devices: HubSpot Deals Center is essential for the bigger HubSpot set-up of apparatuses, which incorporates promoting and administration programming. This implies that it can coordinate with other HubSpot devices, giving a consistent and exhaustive stage for overseeing client collaborations.Powerful revealing and investigation: HubSpot Deals Center point offers strong announcing and examination abilities, permitting organizations to acquire significant bits of knowledge into their deals execution and distinguish regions for development.Extraordinary client service: HubSpot has gained notoriety for giving incredible client care, with a committed group of specialists accessible to respond to questions and investigate any issues that might emerge.
CONSCost: HubSpot Deals Center can be costly for organizations on a limited spending plan, especially on the off chance that they require progressed includes or have a huge outreach group.Steep expectation to learn and adapt: While HubSpot Deals Center point is easy to use, it can in any case require an investment to figure out how to utilize every one of the highlights successfully, especially for the people who are new to deals programming.Restricted customization choices: A few clients might find that the product's default settings and formats don't meet their particular requirements, and customization choices are restricted contrasted with a few different deals programming arrangements.Restricted reconciliations: While HubSpot Deals Center point can coordinate with other HubSpot devices, it may not be viable with all of the outsider applications that organizations use in their deals processes.
David
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Great for SMBs! startups can't afford it but still great!
Great tool overall for Sales teams. A little more expensive that the traditional startup CRMs like pipedrive but still amazing
PROSIt's extremely easy to use, and Hubspot Sales Hub was what we needed. Easy to create pipeline stages, lifecycle stages, and activities.
CONSThe only con I found is that there is no real way to connect to marketing hub to communicate lead scoring or lead grading. We had to do that manually.
Reason for choosing HubSpot Sales Hub
Zoho CRM looked good but I thought it was too basic
Reasons for switching to HubSpot Sales Hub
It was just more powerful than those at the time I was using it
Chris
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed January 2023
Great Sales CRM for Multi-Use
HubSpot Sales CRM is a great tool for tracking sales opportunities, automating sales processes, and staying up-to-date on all sales actions.
PROSHubSpot is great for tracking deals and sales opportunities in many different ways. As a user for my professional job, I have also adopted HubSpot Sales Hub for my personal business.
CONSSome difficulties with open text fields when creating email templates and sequences. This is a feature that would make the dynamic components of templates much better.
Reasons for switching to HubSpot Sales Hub
Vendasta moved away from a freemium model to pay-to-play for Sales CRM access.
Brandon
Medical Devices, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
HubSpot Sales Hub is One of the Best Values in Sales Management Software
Very easy to get up and get going quickly. Very easy to manage the vast majority of small and medium-sized companies sales needs.
PROSHubSpot has made simple what Salesforce has complicated. For companies such as ours, Salesforce is overkill. HubSpot gives you everything you need to keep track of sales.
CONSI think there could be some improvements in the business intelligence arena. I am not expecting Tableau or Domo, but there could be some work done here.
Reason for choosing HubSpot Sales Hub
HubSpot has the better reputation, and it seemed more professional.
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2020
Industry Standard, but alternatives might be better for your needs
-Integrates really well with other tools -- most sales software offer a Hubspot integration which makes really easy to try new 3rd party tools to make your sales stack better
CONS- Didn't have a great way to communicate in the tool -- other software offer things like emailing within your CRM so you can keep everything in one place
Reason for choosing HubSpot Sales Hub
I tried using Streak since it was right in Gmail, but Gmail loads slow for me. Streak's UI for their CRM also isn't as intuitive as Hubspots
Elizabeth
Verified reviewer
Retail, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2023
Hibspot Sales Hub - A CRM with good integration
In addition to saving sellers time, the system notifies them if any of their contacts' emails are invalid or have opted out. I really appreciate the ability to use a template when composing an email. Overall, the features included in the Basic plan are sufficient for any business development or account management role in a small business.
PROSI have used several HubSpot software, and the sales version is productive what I like is that it is a great customer relationship management tool for both experienced and new salespeople. You have a lot of scope to adapt your CRM to the needs of different departments and teams. I appreciate how simple it is to add new business and contacts and find the email tracking feature invaluable for monitoring lead nurturing and the history of your interactions with them. If you subscribe to the paid version of Sales Hub, you will also have access to a set of features to create automated email sequences that will facilitate mass communication.
CONSIt is an expensive CRM, more suitable for small and medium-sized companies, it is a platform that takes time to get used to, another thing that I do not like is when some parts of the menu are updated and that causes confusion.
Reasons for switching to HubSpot Sales Hub
hubspot has better integration
Brus
Verified reviewer
Real Estate, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2023
Hubspot sales, sales process automation
One of the best tools in HubSpot Sales is the insights we get about customer behavior. This has allowed us to adjust our strategies and tactics to ensure that we are offering the right value to each potential customer.
PROSAs a user of HubSpot Sales, and of other HubSpot products for many years now, I can say that it has a variety of tools. First of all, automating repetitive sales activities has been helpful to me and my team. We no longer have to worry about performing tedious, manual tasks, allowing us to focus on more important and valuable tasks.Plus, tracking and managing leads, contacts, opportunities, and activities is much easier with the HubSpot Sales platform. We no longer have to deal with a large amount of information and scattered data, everything is centralized and easy to access.
CONSThe learning curve if you are not from the Hubspot ecosystem is somewhat long, the adaptation process for new users could be tedious in my experience. Another point that I don't like is that the emails sent to the clients don't look the same as they do in the templates.
Reasons for switching to HubSpot Sales Hub
The hubSpot ecosystem has more tools
Fadel
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
When marketing tools integrate with data effectively
An accurate qualitative marketing tool in determining the target group in order to focus on it during marketing campaigns through social media, targeted advertisements, and other means, which makes campaigns through it more successful, effective, and with a very good return on sales.
PROSThey have a very distinguished customer service, especially their marketing department. They are always ready to provide assistance and respond to inquiries and requests as soon as possible, in addition to providing an easy and effective reporting form.What distinguishes this tool is that it is more specific in targeting potential customers through the use of search engine optimization (SEO) strategies to increase reach and gain new customers, and in one way or another, I noticed that it helps encourage them to support my brand in a critical way, as it has an integrated and arbitrary system programmed to analyze Customer behavior and tendencies to identify the sources of these customers and target them more accurately and effectively.A comprehensive and easy-to-use console where you can find all the services and tools you could need, and it contains a detailed and high-definition contact list.The possibility of booking and organizing meetings with regard to appointments and alerts, in addition to the possibility of easily migrating company data, whether by import or export within a strong firewall.
CONSThe email template is somewhat expensive compared to other competing tools in the market.Include free e-mail domains by banning meeting links.For those who work on a limited budget, or who own a small or emerging business, here the subscription cost will represent a major problem for them, as I see it as expensive, as the minimum monthly subscription, which represents the cost of the beginner plan, is $50, which makes it a burden on this category. I hope they allocate some attention And presenting some targeted reductions to support this category as a positive step from them in the near future
Cecilia
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Easy to use, shortest deployment and powerful results
Highly recommended for organizations of any size. Each company will find a great combination of Hubspot modules and versions. The product is easy to deploy, understand and use.
PROSIt's easy to implement and a couple of months is enough. The user interface helps a lot in the adoption process. Trainings are more or less short as users feel confortable doing basic tasks very easily from day one. Support is excellent always in native language and very quick.
CONSThe core of the CRM which is contact management is very powerfull. And when combined with Marketing hub it is unlimitted powerful. Probably, some bundles are too expensive for small companies.
Reason for choosing HubSpot Sales Hub
Pricing, features, easy to use, scalability
Reasons for switching to HubSpot Sales Hub
Price
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed June 2020
The go-to startup CRM
The Sales Hub is fantastic for early teams and startups. It is easy to use, even for non-sales people and is highly customizable. Easy import and export, a wird range of possible integrations and numerous further features definitely justify its price. Great value for money, especially if you get startup discount via your accelerator or VC.
PROSVery helpful bulk import function - lets you edit your columns and properties between file upload and final transition into the system. High degree of customization (properties)
CONSThings like quick and good customer service, as well as help with getting started, do not come for free.
Reason for choosing HubSpot Sales Hub
Pricing. Degree of possible customization.
Reasons for switching to HubSpot Sales Hub
Price
Lee
Information Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Intuitive and cost effective CRM
We love this solution for monitoring our client engagement!
PROSThe system is easy to use, and input data, which is great for any small business looking for a CRM that is free.
CONSThere has been some reduction in functionality in the free version, however it far exceeds any other free CRM.
Reason for choosing HubSpot Sales Hub
Same functionality for a better cost.
Reasons for switching to HubSpot Sales Hub
Looking for a more cost effective option.
Anonymous
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
"End to End Sales CRM tool HubSpot, Many Integrations & Workflows"
One of the best and easiest CRM available in the market. Dashboards, Automation, Sales module and many more features which makes the work more easy.
CONSThere are a few flaws in CRM automation module. Need to address which definitely adds to this great product.
Reason for choosing HubSpot Sales Hub
Seamless Integrations
Mahmoud
Banking, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT