--- title: "HubSpot Service Hub Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HubSpot Service Hub. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HubSpot Service Hub is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / [HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/) / HubSpot Service Hub Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/alternatives/) # HubSpot Service Hub User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 192 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.2/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 99 reviews (52%) - 4 stars: 81 reviews (42%) - 3 stars: 9 reviews (5%) - 2 stars: 2 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - We're providing confidence and context to our sales and marketing teams, in ways that support our communication with all clients in various markets. - What I particularly liked was being able to see deeper insights on the user behind the ticket, those small details can make a real difference when you're genuinely focused on delivering great customer service. - Brilliant - adaptable, scalable automation platform for customer management, marketing and general business organisation and reporting. ### Most mentioned cons - The live chat setup and customer support ticket resolutions can be slow, while navigating security permissions and workspace settings feels unnecessarily complex for quick check-ins. - For the monthly price we were paying, it felt pretty limiting. - I find the interface to be a bit messy but that's my personal preference. ## HubSpot Service Hub customer reviews Showing reviews 1-25 of 192 (page 1). ### Hubspot helps us manage and resolve tickets - Overall rating: 4/5 - Reviewer: Lillian G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered It's fantastic that you can add tickets and information from other parts of the site. It's got straightforward menus and a plethora of straightforward reports. The ability to create distinct permission tiers is another feature I appreciate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find it helpful that we have dashboards to track the outcomes of our efforts, both individually and collectively. Integration inside an organization is facilitated by the system's compatibility with other programs. #### Cons It can be time-consuming for Hubspot data to be imported into other programs. There are several nice to use dashboards, but they can be slow to load. #### Reasons for switching to HubSpot Service Hub Hubspot is what we use to handle and resolve tickets. Dashboards are user-friendly and we receive daily and monthly reports and statistics. Suggested for those who want to improve communication inside a micro- or small-scale enterprise. To ensure that everyone working on the site has access to the information they need, it facilitates simple management and sharing of such information. --- ### Great software for tracking sales and tickets - Overall rating: 4/5 - Reviewer: Laura H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered HubSpot makes it simple to monitor key performance indicators, create actionable processes and surveys, and aggregate the results in a well-organized dashboard. This allows you to see where you excel and where you need more work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Using HubSpot's Service Hub is simple and straightforward. Numerous FAQ-answering video guides are available. These undoubtedly cut down on the amount of time spent communicating with support staff. However, the help desk is top-notch and always available. They're better than I could have hoped for. #### Cons As the size of your team grows, you'll need to buy more seats to keep everyone on the same platform. It would be fantastic if purchasing the platform didn't restrict you to a specific amount of seats. #### Reasons for switching to HubSpot Service Hub The process of recording and maintaining data about all of our current customers. Managing growth and sales in one place. Better process efficiency can be achieved through the use of templates. --- ### Bundled support platform that's lagging behind competitors - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Integrated with Sales Hub and Marketing Hub, one stop solution for both pre-sales and post-sales. #### Cons Poor UX for support ticketing, lacking in core functionality, behind the curve on AI capabilities. --- ### Hubspot Service Hub - Overall rating: 5/5 - Reviewer: Josh A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Service Hub has been a pleasantly surprising experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We were already using the CRM features of Hubspot and liked the idea of combining with our service desk. We automatically create tickets from chats, which makes dropping the ball on tickets harder to do. The knowledge base is flexible, and the layout templates allowed us to get on-brand. #### Cons I'd love to see an OAuth option in the future to put our knowledge base behind a login. #### Reasons for choosing HubSpot Service Hub Single platform for sales and service teams. Enjoyed the look and feel of the knowledge base more. The quick insights seemed to be spot on to how we want to measure Knowledge Base success. #### Reasons for switching to HubSpot Service Hub Integration with our Hubspot CRM. --- ### Easy to keep track of issues, create surveys, automations - Overall rating: 5/5 - Reviewer: Brooke W. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered I've been working with Hubspot along with the rest of my team for 4 months and it's only getting better. There is a LOT to explore and it's so easy to have everything working together. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Working with hubspot has made managing our customers much more easy. I have the ability to create surveys and see which users a replying, create automated messages, tag team members in tickets and more. #### Cons The ticketing feature is not as advanced as other services but it makes it easy when all contacts are in the hubspot CRM #### Reasons for choosing HubSpot Service Hub ease of use #### Reasons for switching to HubSpot Service Hub Hubspot allowed us to keep all users in the crm and do a lot more all in one place --- ### Great Customer Service Hub - Overall rating: 4/5 - Reviewer: Stephanie G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. HubSpot Service Hub is a strong customer service platform, especially because we use other HubSpot tools. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros HubSpot Service Hub is user-friendly, Pretty seamless integration with other HubSpot tools and the live chat feature is easy to set up and efficient for real time customer support. #### Cons A little pricy for a smaller business, as well as at times slow loading times for the dashboard functions --- ### Experience in using HubSpot Service Hub - Overall rating: 4/5 - Reviewer: John Floyd D. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like the most in using HubSpot Service Hub is the help desk and ticketing, and SLA Management features. #### Cons There are times that when I received notifications, it will covered up the latest. --- ### Good if you use a lot of lead sources - Overall rating: 5/5 - Reviewer: Megan T. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We like how it combines all of our lead sources into one place. We use a lot and they get difficult to keep track of so this alleviates that mess. We also like the copilot feature. #### Cons I find the interface to be a bit messy but that's my personal preference. --- ### High price - Overall rating: 4/5 - Reviewer: Jill l. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I like the ease of the use of the chat. However, I do not like the price and will not continue with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Love that it is an all-in-one platform for sales and customer service. Easy to use. The academy is nice feature to have to look up and learn new things. #### Cons I do not like the 12-month plan and limited free access. The price is very high compared to other chats. --- ### HubSpot is the Spot! - Overall rating: 4/5 - Reviewer: Tina M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is great. I would definitely recommend this to many other companies. It made tracking leads so much smoother. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The part I liked most about HubSpot is how much assistance they provide to new customers learning the system. It made onboarding a breeze. #### Cons I didnt like how much automation had to be done to make everything work the way we needed to. Honestly it was expected though. #### Reasons for switching to HubSpot Service Hub Needed something that had better analytics --- ### A Great Platform that is Only Getting Better - Overall rating: 5/5 - Reviewer: Laci C. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Outside of streamlining our processes, Hubspot Service Hub saved our peak season within the first year of use. The function of having tickets and having easy to build forms and workflows that create tickets, allowed my sales team to spend less time gathering what information that they thought would be helpful to my service team and gathering the exact info that was actually needed. But that was just the tip of the iceberg of benefits. Tickets allowed all of our customer service inquiries in one easy to navigate place. Requests were not slipping through the cracks because they were coming in from every direction and we could see at a glance where we were with solving each issue. The Knowledge Base feature is a good tool that we look forward to seeing improvements in the future. We have not gotten our feet wet enough on surveys to leave a full thought on it but are planning to dive into those services within the calendar year. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Hubspot Service Hubs allows my team to be on the same page. We can not only see what everyone is working on and assist where needed but the resources available to my team members and therefore to our customers are all in the same space. It makes streamlining business practices much easier than we had experienced in the past. #### Cons The software lacks a couple of keys features and the timelines/feeds are not the most efficient presentation as far as finding what you are looking for. For example, if we tag a user in a ticket who is coming into the ticket fresh, we've found that it's difficult for them to get caught up in an easy manner. It takes a little digging. that being said, Hubspot is continuously updating the software on the back end with the items that the Hubspot Community of users upvotes as important to the,m. This has created a trust in Hubspot that these hiccups will be adjusted and the user platform will continue to improve month to month. #### Reasons for choosing HubSpot Service Hub I was not involved in this decision or thought process. #### Reasons for switching to HubSpot Service Hub I was not involved in this decision or thought process. --- ### Great way for our team to stay organized! - Overall rating: 5/5 - Reviewer: Alissa T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience with Service Hub has been great. The transition from our previous product was fairly painless (and they've added even more features to help with that transition since we've switched), and we've had outstanding customer service when we've had questions or issues arise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hubspot Service Hub has allowed our small team to stay organized and give our users as much support as possible without always being available to help in person within a few minutes. The knowledge base setup is super easy, appealing for our users, and customizable. #### Cons Hubspot definitely isn't the cheapest option when you weigh all the platforms out there, but you definitely have to weigh ease of use, centralizing everything you need to do for your business and level of customer service. #### Reasons for choosing HubSpot Service Hub We chose Hubspot Service over competitors because of how well it paired the other products and we desperately needed to centralize our team and processes. #### Reasons for switching to HubSpot Service Hub We wanted an all in one solution where we could manage our customers from the lead/sales side with our support and feedback. Hubspot has been able to give us that and more. Conversations is more robust, the knowledge base more organized, and the ability to send feedback is a plus. --- ### Make your life easier...Switch to Hubspot! - Overall rating: 5/5 - Reviewer: Cierra C. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically. We now capture results in real time direct;y after a customer has finished our sales cycle and their customer journey. The tool has allowed us to get quick responses, see where we excel and shine within our industry as well as where we can improve all from the voice of our customers. Love working with this tool #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hubspot has allowed us to save time and reach our customers on a whole new level. Once we implemented Hubspot the possibilities truly became endless. From a sales perspective we have learnt valuable ways to reach our customers through the sales blog, templates and snippet suggestions etc. In addition we have been able to market to our clients using platforms we didn't even know were possible. Created personalized landing pages, calendar links to schedule meetings and calls saving time going back and forth. Not to mention automation and work flows- a time saver!!! Cant rave enough about using Hubspot and cant wait to see waht they come out with next!!! #### Cons Honestly, I think thing we like least about the software is that you cant use the social features to post videos to Instagram from the social hub. Other than that there isn't anything we dont like! #### Reasons for switching to HubSpot Service Hub Someone from our company recommended Hubspot --- ### Straightforward, out-of-the-box service solution - Overall rating: 4/5 - Reviewer: Stefano C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall Service Hub was very easy to set up, and the breadth of features integrated well with our existing instance of HubSpot. However, in some cases, this comes at the expense of fully built out features. To be expected for a relatively young product, and I look forward to these flaws being ironed out in the months to come. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ease of setup was the best thing about it, and given that it integrated seamlessly with our preexisting HubSpot apps, it was a no-brainer. It allowed us to continue using HubSpot and expand our view of our customer interactions to include support tickets. The aspect we have made the most use of by far is the Knowledge Base functionality. This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own. The insights we get on the helpfulness of articles is also useful to see where refinements can be made and where we are lacking. #### Cons The ticketing functionality is extremely limited and counter-intuitive to use. You get the sense that the functionality has been half-built and rushed out. For example, you cannot use HubSpot forms to populate custom Ticket properties, which renders them almost useless as a means of collecting information about the customer's problem. The UI for ticketing should have its own 'look', as they are basically indistinguishable from contacts, making it quite difficult to read simple information, like ticket status and description. #### Reasons for switching to HubSpot Service Hub We wanted to bring customer service into our wider CRM ecosystem, and HubSpot offered us that opportunity. --- ### Looking forward to more features! - Overall rating: 4/5 - Reviewer: Carrie K. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The Service Hub is easy to set up. We've helped a lot of customers self service with the Knowlege Base and have prepped our customer service team to accept tickets for support for this upcoming season so we're really looking forward to using the data collected as part of that process. The Service Hub is still a relatively new feature so we're looking forward to added functionality that we've requested. Hubspot makes it easy to submit feedback and are pretty great about responding to requests for support. #### Cons Chat feature needs quite a bit more work to function the way we want. Keywords are needed for the Knowledge Base for those of us with multiple products and industry language. #### Reasons for switching to HubSpot Service Hub Thought it would be easier to keep all customer contact in one seamless space. --- ### It has it's flaws but overall t's a great piece of softwareThe usability of the software and how eas - Overall rating: 5/5 - Reviewer: Adam A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The usability of the software and how easy it is to integrate with other platforms. It gives a clear and intuitive platform for companies from SME to enterprise. We were able to scale it from a 200 customer support to a 160,000 enquiry platform within 3 weeks which made a huge impact to the client and allowed us to push it into more. #### Cons It still needs some work to get it fully up and running seamlessly with the other Hubs within HubSpot and some of the limitations can be frustrating but the cohesion with the rest of the HubSpot platform to give a fully fleshed out user experience from discovery to customer and after is very good. (Especially for the price) #### Reasons for choosing HubSpot Service Hub We are in the HubSpot ecosystem so it was a no brainer --- ### HubSpot Service Hub experience - Overall rating: 5/5 - Reviewer: Mohammed Hareez S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with HubSpot Service Hub is good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HubSpot Service Hub is the best CRM service we ever used #### Cons the least we like about this is its bit unorganized --- ### Amazing tool for Contacts to keep everything updated - Overall rating: 5/5 - Reviewer: Ismael V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like that you can set up meetings and it will send reminders to the people. #### Cons I think it can have a better look. It looks like its not updated. --- ### Their service is too good? - Overall rating: 5/5 - Reviewer: Nailah S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was researching on different types of services to use for a project and only wanted information on a specific thing. I got that information but was later reached out to upgrade to a larger service I wasn't looking into. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The service was prompt in reaching outcand figuring out what needed #### Cons They were slightly fast with the type of services i wasnt in tge narjet for at the time --- ### Active Hubspot user for client knowledge base - Overall rating: 4/5 - Reviewer: Laura B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that it is customizable for your needs. For me, i like to organize my clients based on industry and hubspot makes that easy. #### Cons The only con I can think of for Hubspot would be that the tasks can be hard to find if you don’t know where to look since they aren’t searchable. --- ### Fosters collaboration and productivity - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered The experience has been incredible and the features are exceptional #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros HubSpot is very essential and critical to our team’s success, we use HubSpot as a CRM, knowledge base, and for easily facilitating collaboration and projects across teams #### Cons Pricing can be expensive when compared to the competition #### Reasons for choosing HubSpot Service Hub The services, support, and resources that were available #### Reasons for switching to HubSpot Service Hub All the features and differentiators --- ### HubSpot Service Hub- An excellent customer service platform - Overall rating: 5/5 - Reviewer: Cassandra T. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, HubSpot Service Hub is a powerful customer service platform that offers an impressive array of features to help businesses deliver exceptional support experiences. With its intuitive interface, robust ticketing system, knowledge base functionality, and insightful analytics, it empowers organizations to enhance customer satisfaction and streamline their support operations. Despite the need for more integration options, HubSpot Service Hub remains a top choice for businesses seeking to elevate their customer service capabilities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the standout features of HubSpot Service Hub is its ticketing system. The ticketing system allows businesses to efficiently manage customer inquiries and support requests. It provides a centralized platform where customer tickets can be created, assigned, and tracked throughout their lifecycle. This feature enables teams to streamline their support processes, ensuring that no customer issue goes unnoticed or unresolved. #### Cons One area where HubSpot Service Hub could benefit from improvement is its integration options. While it does offer integration with popular CRM systems and other HubSpot tools, there is room for expansion to cover a wider range of third-party applications. Increasing the number of integrations would allow businesses to connect Service Hub with their existing tech stack seamlessly. --- ### A great customer service toolkit - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use, great synergies with the rest of the HubSpot ecosystem, customer friendly #### Cons Anything that I thought could be improved has been improved and keeps getting better --- ### A worthwhile choice. - Overall rating: 5/5 - Reviewer: Mathew J. - Verified reviewer: Yes - Industry: Newspapers - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Satisfactory. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hubspot is easy to use and has a robust support/helpdesk - always ready and happy to help with any queries. #### Cons Pricing. Hubspot is not the most affordable option out there. #### Reasons for choosing HubSpot Service Hub Wide variety of features for my teammates. #### Reasons for switching to HubSpot Service Hub Costs. --- ### HubSpot Service Hub - Overall rating: 4/5 - Reviewer: Thomas D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros HubSpot Service Hub is very easy to use and doesn't take a long time to grasp. All members of the team can use it no matter of technical knowledge. #### Cons It would be good to see more features brought to it such as allowing users to raise a ticket themselves straight in to Service Pipelines.. and then being able to have tracked email conversations with the user, through HubSpot, via the Ticket itself. This would keep it all under one place and not require us to use our email software separately and then update our tickets manually. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/?page=2) --- HubSpot Service Hub Reviews, Pros and Cons - 2026 Software Advice