--- title: "HubSpot Service Hub Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HubSpot Service Hub. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HubSpot Service Hub is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / [HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/) / HubSpot Service Hub Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/alternatives/) # HubSpot Service Hub User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 191 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.2/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 98 reviews (51%) - 4 stars: 81 reviews (42%) - 3 stars: 9 reviews (5%) - 2 stars: 2 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - We're providing confidence and context to our sales and marketing teams, in ways that support our communication with all clients in various markets. - What I particularly liked was being able to see deeper insights on the user behind the ticket, those small details can make a real difference when you're genuinely focused on delivering great customer service. - Brilliant - adaptable, scalable automation platform for customer management, marketing and general business organisation and reporting. ### Most mentioned cons - The live chat setup and customer support ticket resolutions can be slow, while navigating security permissions and workspace settings feels unnecessarily complex for quick check-ins. - For the monthly price we were paying, it felt pretty limiting. - I find the interface to be a bit messy but that's my personal preference. ## HubSpot Service Hub customer reviews Showing reviews 1-25 of 191 (page 1). ### One of the best chat features - Overall rating: 5/5 - Reviewer: Heather T. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with HubSpot Service Hub has been positive. The platform is designed with user-friendliness in mind, offering intuitive tools that simplify communication and customer relationships Everything works seamlessly, making it a pleasure to use. It's evident that HubSpot prioritizes creating a smooth and efficient experience for its users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I absolutely love the live chat feature—it’s easy to set up, and my team found it incredibly efficient for real-time customer support. #### Cons While HubSpot Service Hub is packed with features, the pricing can be steep, especially for small businesses. --- ### Hubspot helps us manage and resolve tickets - Overall rating: 4/5 - Reviewer: Lillian G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered It's fantastic that you can add tickets and information from other parts of the site. It's got straightforward menus and a plethora of straightforward reports. The ability to create distinct permission tiers is another feature I appreciate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find it helpful that we have dashboards to track the outcomes of our efforts, both individually and collectively. Integration inside an organization is facilitated by the system's compatibility with other programs. #### Cons It can be time-consuming for Hubspot data to be imported into other programs. There are several nice to use dashboards, but they can be slow to load. #### Reasons for switching to HubSpot Service Hub Hubspot is what we use to handle and resolve tickets. Dashboards are user-friendly and we receive daily and monthly reports and statistics. Suggested for those who want to improve communication inside a micro- or small-scale enterprise. To ensure that everyone working on the site has access to the information they need, it facilitates simple management and sharing of such information. --- ### Bundled support platform that's lagging behind competitors - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Integrated with Sales Hub and Marketing Hub, one stop solution for both pre-sales and post-sales. #### Cons Poor UX for support ticketing, lacking in core functionality, behind the curve on AI capabilities. --- ### Great software for tracking sales and tickets - Overall rating: 4/5 - Reviewer: Laura H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered HubSpot makes it simple to monitor key performance indicators, create actionable processes and surveys, and aggregate the results in a well-organized dashboard. This allows you to see where you excel and where you need more work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Using HubSpot's Service Hub is simple and straightforward. Numerous FAQ-answering video guides are available. These undoubtedly cut down on the amount of time spent communicating with support staff. However, the help desk is top-notch and always available. They're better than I could have hoped for. #### Cons As the size of your team grows, you'll need to buy more seats to keep everyone on the same platform. It would be fantastic if purchasing the platform didn't restrict you to a specific amount of seats. #### Reasons for switching to HubSpot Service Hub The process of recording and maintaining data about all of our current customers. Managing growth and sales in one place. Better process efficiency can be achieved through the use of templates. --- ### Hubspot Service Hub - Overall rating: 5/5 - Reviewer: Josh A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Service Hub has been a pleasantly surprising experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We were already using the CRM features of Hubspot and liked the idea of combining with our service desk. We automatically create tickets from chats, which makes dropping the ball on tickets harder to do. The knowledge base is flexible, and the layout templates allowed us to get on-brand. #### Cons I'd love to see an OAuth option in the future to put our knowledge base behind a login. #### Reasons for choosing HubSpot Service Hub Single platform for sales and service teams. Enjoyed the look and feel of the knowledge base more. The quick insights seemed to be spot on to how we want to measure Knowledge Base success. #### Reasons for switching to HubSpot Service Hub Integration with our Hubspot CRM. --- ### Easy to keep track of issues, create surveys, automations - Overall rating: 5/5 - Reviewer: Brooke W. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered I've been working with Hubspot along with the rest of my team for 4 months and it's only getting better. There is a LOT to explore and it's so easy to have everything working together. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Working with hubspot has made managing our customers much more easy. I have the ability to create surveys and see which users a replying, create automated messages, tag team members in tickets and more. #### Cons The ticketing feature is not as advanced as other services but it makes it easy when all contacts are in the hubspot CRM #### Reasons for choosing HubSpot Service Hub ease of use #### Reasons for switching to HubSpot Service Hub Hubspot allowed us to keep all users in the crm and do a lot more all in one place --- ### Great Customer Service Hub - Overall rating: 4/5 - Reviewer: Stephanie G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. HubSpot Service Hub is a strong customer service platform, especially because we use other HubSpot tools. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros HubSpot Service Hub is user-friendly, Pretty seamless integration with other HubSpot tools and the live chat feature is easy to set up and efficient for real time customer support. #### Cons A little pricy for a smaller business, as well as at times slow loading times for the dashboard functions --- ### Experience in using HubSpot Service Hub - Overall rating: 4/5 - Reviewer: John Floyd D. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like the most in using HubSpot Service Hub is the help desk and ticketing, and SLA Management features. #### Cons There are times that when I received notifications, it will covered up the latest. --- ### HubSpot is the Spot! - Overall rating: 4/5 - Reviewer: Tina M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is great. I would definitely recommend this to many other companies. It made tracking leads so much smoother. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The part I liked most about HubSpot is how much assistance they provide to new customers learning the system. It made onboarding a breeze. #### Cons I didnt like how much automation had to be done to make everything work the way we needed to. Honestly it was expected though. #### Reasons for switching to HubSpot Service Hub Needed something that had better analytics --- ### Good if you use a lot of lead sources - Overall rating: 5/5 - Reviewer: Megan T. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We like how it combines all of our lead sources into one place. We use a lot and they get difficult to keep track of so this alleviates that mess. We also like the copilot feature. #### Cons I find the interface to be a bit messy but that's my personal preference. --- ### Good Overall, Can be Overwhelming/Cluttered, Still Improving - Overall rating: 4/5 - Reviewer: Rachel H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are still new to the Service Hub, which is HubSpot's newest hub, but I see great potential as we continue to learn and customize our instance, and as HubSpot continues to improve Service Hub. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros The ticketing side of HubSpot Service Hub is very flexible conveniently and seamlessly integrated with the HubSpot CRM. The line is blurred between ticket and conversation, which makes interactions with leads and customers more human (HubSpot's whole mission, essentially). There are good integrations with Calendly (new!), Appcues, Gmail, etc. plus the native features such as tracking knowledge base views, opens and clicks on emails, logging calls, etc. that make HubSpot a central record of all customer interaction and give us visibility on the whole journey. Associating a ticket with a CRM record (contact, company, deal) is easy and extremely flexible (unlike a help desk tool I've used before): in HubSpot there doesn't have to be an exact 1:1 relationship between all those things. We can just associate whatever message with whatever record it is actually associated with (helpful for cases like consultants who use our software themselves but also help out with other users' accounts). Plus, a couple other details: 1. being able to respond to live chat in Slack is great; ultimately, you need to view the customer/lead details in HubSpot anyway, but it's good to be able to send a quick, "Hi there, let me look into that for you!" even when I'm not on the chat page in HubSpot yet; 2. the "board" view vs. the "table" view for tickets is great to visualize the pipeline. Overall, I am pleased so far, and HubSpot shows a desire to improve this tool further. #### Cons The radical flexibility and pulling all information about the customer together can get overwhelming and clutter up the screen. Luckily, you can filter out whatever you don't want to see very easily, but it's hard to know what to filter out if you're not looking at all of it to begin with. The knowledge base is not nearly as flexible as the other parts of the tool, e.g. you can't have multiple knowledge bases, and there is very little ability to customize the look/feel (although they are improving this part). Some other things that are strangely inflexible: the support/ticket form (we opted to use a marketing form instead and build a workflow to trigger a ticket, at our HubSpot account manager's recommendation!); and teams (agents can only be on one team and can only view tickets for their own team). #### Reasons for switching to HubSpot Service Hub We wanted to have all customer interaction and the buyer journey appear in one central place and have more CRM functionality integrated with our support desk. --- ### Service Hub needs to be further developed - Overall rating: 4/5 - Reviewer: Mandi S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience has been okay with Hubspot setup. Our onboarding specialist has been trying to help us through some situational challenges with what we are wanting to accomplish within Hubspot, but we keep running into limitations of what Hubspot offers within Service Hub so far. I think they just need more time to further develop with the feedback from customers. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros I like the built in reports and default properties that minimized set up time. #### Cons I'm not able to customize ticket properties seen when creating/viewing tickets per pipeline so I had to set it up to see all needed properties for all 3 pipelines on each ticket. There is no visibility into our chatbot conversations before they are handed off to a human. Contacts are created from each email sent through service hub and also from ticket submission, when we do not want this to occur. I also can't edit the Support Form to have only ticket properties since it connects to the contact properties to create a contact. I get that Hubspot charges based on number of contacts, but they should give customers the option on whether or not certain actions will create a contact or not. It may make sense for sales hub to do that, but not for service hub. We don't want a bunch of contacts in our system that are possibly end users of our product and not customers. #### Reasons for choosing HubSpot Service Hub For the complex automation and integrations we wanted Hubspot was the best choice. #### Reasons for switching to HubSpot Service Hub We loved that a lot of the features we were paying extra for through many different tools was included with Hubspot, such as the chat bot, meeting links with Google calendar integration, Slack integration, and easy to use automation setup. --- ### Good, but prefer more value - Overall rating: 4/5 - Reviewer: Sheldon B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The customer service was a bit confused at rimes and got more of the big company feel rather than the we respond quickly and actually care feeling that I get from current provider. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The integrations of Hubspot are unmatched, big reason the charge big is those ecosystem integrations. #### Cons The simplicity/interface is nothing special to me. Pretty standard UI/UX. The cost for what you get is discouraging to me. It becomes quite expensive once you are off start up plan. #### Reasons for choosing HubSpot Service Hub Seemed cleaner and easier to use, but became too expensive and started shopping for new option in Freshdesk. --- ### HubSpot Service Hub experience - Overall rating: 5/5 - Reviewer: Mohammed Hareez S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with HubSpot Service Hub is good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HubSpot Service Hub is the best CRM service we ever used #### Cons the least we like about this is its bit unorganized --- ### Giving you a Unified View Of all your Customers at a go - Overall rating: 5/5 - Reviewer: Samuel N. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The way it helps provide excellent support and build strong customer relationships. The fact it has a strong data centralization allowing everyone access the same information hence efficient customer support. #### Cons My experience has been incredible, i didn't find any challenges. --- ### Their service is too good? - Overall rating: 5/5 - Reviewer: Nailah S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was researching on different types of services to use for a project and only wanted information on a specific thing. I got that information but was later reached out to upgrade to a larger service I wasn't looking into. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The service was prompt in reaching outcand figuring out what needed #### Cons They were slightly fast with the type of services i wasnt in tge narjet for at the time --- ### Seamless platform - Overall rating: 4/5 - Reviewer: ASHLEY V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really enjoy using HubSpot, it is a great platform to unify different teams. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I liked how easy it was to monitor our employees contacts and activities. #### Cons Had to watch a few videos on how to get started. --- ### Amazing features with realistic functionalities. - Overall rating: 5/5 - Reviewer: Kreasan G. - Verified reviewer: Yes - Industry: Construction - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ideal solution to creating and converting more leads. Commendable results and looking forward to more achievements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Giving customers the best treatment takes the best part of the journey. The dashboard is flexible to changes and easy to manage. HubSpot Service Hub has a free sign up plan which is key to ensuring an informed decision. Through live chat, we have realized a commendable rise in customers since the tool helps in converting leads to clients. Best there is. #### Cons No cons at all. Their services are great and it is free which is absolutely amazing. --- ### Ticketing - Overall rating: 5/5 - Reviewer: Consie B. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the ticketing in the service hub is what i would like to acknowledge. This is very time savvy, and helps coordinate the workload of the team. It is viewable by everyone and each team player is held accountable for the turn around of their work. In our business we have a response time of 24-48 hours, and the tickets just show you the details you need to know and the whereabouts of that response. This is essential for the front of house team to be able to relay to the client at any given moment and any team member can do this. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I use this software daily and the most part of my job i am using the service hub. This mainly consists of the use of tickets that enable team members to have a solid view of the workload as well as the general outer team can see. I like most about this software that every move can be held accountable, someone is responsible for everything that goes in there and it makes everyone work as a team. #### Cons Some more automation would be good, i guess it is somewhat hard given the details it pulls. But when it automatically pulls information that you know you have changed, this can sometimes be very frustrating and also can cause contacts/ companies to associate more 10,000 engagements very fast and overfill the CRM very fast. #### Reasons for choosing HubSpot Service Hub We chose HubSpot over against this as it was transparent and it had the ability to track everything, whilst integrate other systems and platforms such as outlook 365 and Epcior. We havent linked up with Epicor yet as we are not sure what this would lead to or if it would be worth it. But the integration was a big thing a long with the accountability of each team players responsibility. #### Reasons for switching to HubSpot Service Hub The old system was becoming old and clunky, wasnt very easy to track and get the reports we needed. --- ### HubSpot for Customer Success - Overall rating: 5/5 - Reviewer: Vie B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. its a wonderil tool to use as a large enterprise or a small startup #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ticketing, Conversations and CRM. I love how organized everything was and how it can be customized. Snippets and templates make canned responses a breeze for fast respinse yime and high customer satisfaction. integrated RingCentral calling and also being able to use LinkedIn Sales #### Cons a little laggy at times. i wish updates could be done at times that wouldnt affect operations but other yhan that its been amazing #### Reasons for switching to HubSpot Service Hub more feauture and functionalities --- ### Is great to have it all together in one place - Overall rating: 4/5 - Reviewer: Jon U. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It took us some time to get used to the new way of working but after that period, Service Hub has prove to be another Key Pilar of our daily operations. Together with the rest of Hubpost modules ( CRM, Marketing, Website...) is a great addition to a better way of working with our clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The fact that you can add your Support desk to the CRM and see everything in one place is priceless. Honestly, that is the 1 thing that made us go for it. Before we had to rely on jumping from one platform to another and on many API integrations. We may have lost some bells and whistles that we enjoyed before, but the overall impact is positive. We manage: Chat, tickets, feature requets, bugs and help emails from the same place. Before was a bit of a nightmare. #### Cons As I said, we lost some cool functionality that we had before in some of the features. We hade 1 chat provider and another provider for tickets. And of course, they have some more advanced features but in the end. We could get around without them or simply be creative and do some other things. For example, it may sound stupid, but the chat doesn't have Emojis. Emojis are key to the way you comunicate today. You can simply use Control+Comand+Space, and use the emoji window. #### Reasons for switching to HubSpot Service Hub Made more sense to centralize everything in our CRM, where we hold most of data and operations. --- ### Easy to use Live Chat System - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - easy to set up - easy to use - easy to implement - easy to edit / add users #### Cons the only con is that it would be great to enable a form before connecting the user to a sales rep --- ### Reviewing HubSpot Service Hub - Overall rating: 5/5 - Reviewer: Arielle P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. HubSpot Service Hub overall is user friendly and makes it easy to organize your calls and tickets.. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The ticketing system makes it easy for you to organize and track customer calls, issues, and service requests. Tickets can also easily be assigned, prioritized, and categorized. #### Cons I have encountered some emails not being delivered, which has affected my email outreach in the past. I've also had some difficulties with integrating other applications. --- ### Easy to Use, Great for Starting Out - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We're a pretty small company and it is easy to get overwhelmed by the demands of starting and growing a business from scratch. It is nice to have Service Hub as an 'add-on' for the CRM, Marketing automation and other features HubSpot offers as part of its full suite of tools. It has made it very easy for us to quickly add a "support portal" to our website, and it has helped our customers get answers to their most-asked questions more quickly than they could by just emailing our support team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Using the HubSpot Service Hub is very easy. It is not a complex product or full-blown content management tool like other well-known support tools. It is a nice add-on for HubSpot that helps fill out the portfolio of other features available via their offering. It allows users to quickly build and structure a simple knowledge base, and the contextual search feature is very helpful. #### Cons While it is extremely easy to use, it is also a fairly basic set of tools. It is not as robust as some other customer support applications like Freshdesk, Zendesk, or SalesForce. The only concern we have is that we may need to transition to one of these other services if we find we need more control over the UX/UI of our support portal or need to expand support across many other channels. HubSpot continues to add new site templates and that's a good thing, but the Service Hub is still a pretty basic documentation portal. --- ### You'll need to do your own research to use this product - Overall rating: 4/5 - Reviewer: Venita T. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This platform is a valuable asset for any business seeking to improve its customer service experience. With its powerful tools and features, you'll be able to streamline your workflows and provide faster and more efficient service to your clients, exceeding their expectations and ultimately driving growth for your business. While it may require some effort to initially understand and set up the platform, the benefits of doing so are well worth it. And with customer support available to assist you along the way, you can feel confident that you'll be able to take full advantage of all that this platform has to offer. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros If you're looking for a way to connect with customers and exceed their expectations, look no further than this amazing customer service platform. With a suite of tools designed to help you build organization and efficiency in your customer service team, you'll be able to streamline your workflows and respond to customers faster and more effectively #### Cons The initial stage of launching this product can be quite challenging and confusing. I had to watch several videos to gain a proper understanding of how to operate it effectively. Although customer support was available, connecting with them was somewhat difficult. However, once I figured out how to set up each account, managing my clients became a breeze. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/?page=2) --- HubSpot Service Hub Reviews, Pros and Cons - 2026 Software Advice