---
title: "HubSpot Service Hub vs LiveChat - 2026 Comparison - Software Advice"
description: "HubSpot Service Hub vs LiveChat - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization."
source_url: "https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/livechat/"
page_type: "comparison"
language: "en"
publication_date: "2026-11-09"
---
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HubSpot Service Hub vs LiveChat
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Updated November 9, 2026
# HubSpot Service Hub vs. LiveChat: 2026 Comparison
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Updated November 9, 2026
# HubSpot Service Hub vs. LiveChat: 2026 Comparison
Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free.
Free Expert Guidance
Real Human Advice
1M + Businesses Helped
Product comparison
Compare up to 3 products side-by-side
+
Add product
[](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/)
[HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/)
4.4
[(193)](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/)
Starting Price
$15.00per month
Free trial: Available
Free version: Available
Pros:
Not enough reviews
Cons:
Not enough reviews
Who uses HubSpot Service Hub
Based on 193 reviews
- Popular among: Small businesses
- Most common industries: IT & Software Development (33%), Professional Services (12%) and Health & Medicine (10%)
- Top use cases: Customer Service (21%), Live Chat (17%) and CRM (16%)
73% of users recommend this product
[](https://www.softwareadvice.com/help-desk/livechat-profile/)
[LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)
4.6
[(1729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/)
Starting Price
$25.00per month
Free trial: Available
Free version: Not available
Pros:
- Ease of Use
- Customer Support
Cons:
- Performance and Speed
- Pricing
Who uses LiveChat
Based on 1729 reviews
- Popular among: Small businesses
- Most common industries: IT & Software Development (17%), Retail, Consumer Goods & Services (14%) and Professional Services (11%)
- Top use cases: Live Chat (25%), Customer Service (16%) and Help Desk (9%)
80% of users recommend this product
[](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/)
HubSpot Service Hub
4.4
[(193)](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/)
[](https://www.softwareadvice.com/help-desk/livechat-profile/)
LiveChat
4.6
[(1729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/)
+
Add product
Add product
## HubSpot Service Hub vs LiveChat: At a glance
* * *
Product ratings at a glance
| | HubSpot Service Hub | LiveChat |
| --- | --- | --- |
| Overall rating | 4.4
193 reviews | 4.6
1,729 reviews |
| Ease of use | 4.4 | 4.6 |
| Value for money | 4.2 | 4.5 |
| Functionality | 4.1 | 4.5 |
| Customer support | 4.5 | 4.6 |
| Ease of deployment | 4.5 | 4.5 |
Best in comparison
## User interface
* * *
## Key features
Features selected based on 1,922 reviews from Customer Service
* * *
Alerts/Escalation
4.0
Automated Routing
4.7
Autoresponders
N/A
Canned Responses
N/A
Chat/Messaging
N/A
CRM
4.5
- Real-Time Notifications: 4.7
- Contact Database: 4.7
- Support Ticket Management: 4.7
- Interaction Tracking: 4.6
- Email Management: 4.6
- Data Import/Export: 4.6
- Document Storage: 4.6
- CRM: 4.5
- Contact Management: 4.5
- Multi-Channel Communication: 4.5
- Mobile Access: 4.5
- Ticket Management: 4.5
- Transcripts/Chat History: 4.4
- Real-time Consumer-facing Chat: 4.4
- Customer Database: 4.4
- Reporting/Analytics: 4.3
- Knowledge Base Management: 4.3
- Workflow Management: 4.3
- Alerts/Escalation: 4.0
- Access Controls/Permissions: 4.0
Alerts/Escalation
N/A
Automated Routing
N/A
Autoresponders
4.4
Canned Responses
4.4
Chat/Messaging
4.7
CRM
N/A
- Task Automation: 5.0
- Real-Time Chat: 5.0
- Visual Analytics: 5.0
- Multi-Language: 4.9
- Single Sign On: 4.8
- Communication Management: 4.7
- Reporting & Statistics: 4.7
- Chat/Messaging: 4.7
- Live Chat: 4.7
- Real-Time Analytics: 4.6
- Multi-Channel Communication: 4.6
- Real-time Consumer-facing Chat: 4.6
- Real-Time Reporting: 4.6
- Real-Time Notifications: 4.6
- Real-Time Monitoring: 4.6
- Mobile Access: 4.6
- Customizable Templates: 4.6
- Customer History: 4.6
- Transcripts/Chat History: 4.5
- Activity Dashboard: 4.5
- Self Service Portal: 4.5
- Ticket Management: 4.5
- Knowledge Base Management: 4.5
- Social Media Integration: 4.5
- Macros/Templated Responses: 4.5
- Reporting/Analytics: 4.5
- Call Center Management: 4.5
- Customer Database: 4.5
- Email Management: 4.5
- Surveys & Feedback: 4.5
- Interaction Tracking: 4.5
- Queue Management: 4.5
- Document Storage: 4.5
- Performance Metrics: 4.4
- Support Ticket Management: 4.4
- Proactive Chat: 4.4
- Canned Responses: 4.4
- File Sharing: 4.4
- Autoresponders: 4.4
- Alerts/Escalation: 4.4
- Screen Sharing: 4.4
- Customizable Branding: 4.4
- Search/Filter: 4.3
- CRM: 4.3
- Offline Form: 4.3
- Geotargeting: 4.3
- Third-Party Integrations: 4.3
- Access Controls/Permissions: 4.1
- Automated Routing: 3.9
- Generative AI: 3.9
- Transfers/Routing: 3.7
### Wondering if these products fit your needs?
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### Wondering if these products fit your needs?
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* * *
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## Reviews
* * *
Positive review:
ND
Nigel D.
cco
Transportation/Trucking/Railroad, 1001-5000 employees
"The integration with other HubSpot products creates a seamless workflow across customer service, sales, and marketing teams."
Sep 17, 2026
Negative review:
EA
Estrella A.
Software Engineer
Computer Software, 51-200 employees
"The live chat setup and customer support ticket resolutions can be slow, while navigating security permissions and workspace settings feels unnecessarily complex for quick check-ins."
Jul 28, 2026
Positive review:
ND
Nigel D.
cco
Transportation/Trucking/Railroad, 1001-5000 employees
"The system is reliable, scalable, and well suited for organizations seeking to enhance customer service delivery and provide a better customer experience."
Sep 17, 2026
Negative review:
VR
Verified Reviewer
Marketing Manager and Business Development
Marketing and Advertising, 2-10 employees
"For the monthly price we were paying, it felt pretty limiting."
Apr 28, 2026
Positive review:
ND
Nigel D.
cco
Transportation/Trucking/Railroad, 1001-5000 employees
"The platform has helped improve efficiency, track customer interactions more effectively, and streamline support processes."
Sep 17, 2026
Negative review:
MT
Megan T.
Office Manager
Construction, 11-50 employees
"I find the interface to be a bit messy but that's my personal preference."
Apr 9, 2025
[Read all reviews](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/)
Positive review:
Salatiel S.
Manager
Gambling & Casinos, 201-500 employees
"The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would."
Jul 2, 2026
Negative review:
MD
Max D.
Night Audit
Hospitality, 51-200 employees
"One downside is that someadvanced features require higher-tier plans, which can get expensive over time."
Mar 25, 2026
Positive review:
CP
Colleen P.
Director of Programming
Non-Profit Organization Management, 11-50 employees
"LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient."
Apr 10, 2026
Negative review:
VR
Verified Reviewer
Managing director
Legal Services, 2-10 employees
"The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely."
Dec 21, 2025
Positive review:
Mai M.
Managing Director
Hospitality, 11-50 employees
"It's been an invigorating experience for our team while we implement the broad range of customization tools as well as relying on the AI copilot to further enhance the client experience."
Mar 28, 2026
Negative review:
VR
Verified Reviewer
Managing director
Legal Services, 2-10 employees
"It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly."
Dec 21, 2025
[Read all reviews](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/)
## Customer support
* * *
HubSpot Service Hub
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
LiveChat
Email/Help Desk: Available
FAQs/Forum: Available
Knowledge Base: Available
Phone Support: Available
24/7: Available
Chat: Available
## Training options
* * *
HubSpot Service Hub
In Person: Available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Not available
LiveChat
In Person: Not available
Live Online: Available
Webinars: Available
Documentation: Available
Videos: Available
## Send this comparison chart to my inbox
## Popular Comparisons
* * *
[Salesforce Sales Cloud vs HubSpot Service Hub](https://www.softwareadvice.com/compare/2764-Salesforce/vs/87104-hubspot-service-hub/)[Slack vs LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/vs/slack/)