# HubSpot Service Hub vs OTRS - 2026 Comparison - Software Advice > HubSpot Service Hub vs OTRS - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/crm/hubspot-service-hub-profile/vs/otrs --- [Home](https://www.softwareadvice.com/) / [CRM for Startups Software](https://www.softwareadvice.com/crm/startup-comparison/) / HubSpot Service Hub vs OTRS Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 14, 2026 # HubSpot Service Hub vs. OTRS: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 14, 2026 # HubSpot Service Hub vs. OTRS: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/) [HubSpot Service Hub](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/) 4.4 [(190)](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/) Starting Price $15.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses HubSpot Service Hub Based on 190 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (33%), Professional Services (12%) and Health & Medicine (10%) - Top use cases: Customer Service (20%), Live Chat (16%) and CRM (15%) 73% of users recommend this product [](https://www.softwareadvice.com/crm/otrs-profile/) [OTRS](https://www.softwareadvice.com/crm/otrs-profile/) 4.4 [(96)](https://www.softwareadvice.com/crm/otrs-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses OTRS Based on 96 reviews - Top use cases: Customer Service (19%), IT Ticketing Systems (17%) and Help Desk (17%) 78% of users recommend this product [](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/) HubSpot Service Hub 4.4 [(190)](https://www.softwareadvice.com/crm/hubspot-service-hub-profile/reviews/) [](https://www.softwareadvice.com/crm/otrs-profile/) OTRS 4.4 [(96)](https://www.softwareadvice.com/crm/otrs-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.4 Based on 190 reviews Ease of use 4.4 Value for money 4.2 Customer support 4.5 Functionality 4.1 4.4 Based on 96 reviews Ease of use 4.2 Value for money 4.5 Customer support 4.3 Functionality 4.4 ## User interface * * * ## Key features Features selected based on 286 reviews from CRM for Startups * * * Alerts/Escalation 3.9 Assignment Management N/A Automated Routing 5.0 CRM 4.5 Knowledge Base Management 4.3 Prioritization N/A Alerts/Escalation 3.8 Assignment Management 4.7 Automated Routing N/A CRM N/A Knowledge Base Management 4.5 Prioritization 5.0 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ IntercomNot enough reviews ](https://www.softwareadvice.com/crm/intercom-profile/)[ WooCommerceNot enough reviews ](https://www.softwareadvice.com/inventory-management/woocommerce-profile/)[ OptinMonsterNot enough reviews ](https://www.softwareadvice.com/marketing/optinmonster-profile/) [ JiraNot enough reviews ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/)[ BugzillaNot enough reviews ](https://www.softwareadvice.com/project-management/bugzilla-profile/)[ ServiceNowNot enough reviews ](https://www.softwareadvice.com/product/27432-ServiceNow/) ## Reviews * * * DC Daniel C.Automation EngineerHealth, Wellness and Fitness, 51-200 employees "Brilliant - adaptable, scalable automation platform for customer management, marketing and general business organisation and reporting." May 18, 2026 VR Verified ReviewerMarketing Manager and Business DevelopmentMarketing and Advertising, 2-10 employees "For the monthly price we were paying, it felt pretty limiting." Apr 28, 2026 Allison R.Technical StaffSemiconductors, 1001-5000 employees "Every time a request arrives, OTRS converts it into a ticket with a unique ID, probably the most useful feature for preventing anything from getting lost or duplicated." Feb 18, 2026 SP Sascha P.Head of ServiceComputer & Network Security, 11-50 employees "It was not as flexible as I would have liked, and options for layout customization could be improved." Jan 15, 2024 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Salesforce Sales Cloud vs HubSpot Service Hub](https://www.softwareadvice.com/compare/2764-Salesforce/vs/87104-hubspot-service-hub/)[Zendesk Suite vs HubSpot Service Hub](https://www.softwareadvice.com/compare/26892-Zendesk/vs/87104-hubspot-service-hub/)[Zendesk Suite vs OTRS](https://www.softwareadvice.com/compare/26892-Zendesk/vs/75465-otrs/)[Freshdesk vs OTRS](https://www.softwareadvice.com/crm/freshdesk-profile/vs/otrs/)