HubSpot Service Hub vs Tracker
HubSpot Service Hub has 156 reviews and a rating of 4.45 / 5 stars vs Tracker which has 186 reviews and a rating of 4.67 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.
- In one month, most of the customer service cases are in production. Migration and integration with other platforms are also very easy and in record time.
Cons
- In our case, a multi-language Knowledge Base is missing to make the KB more complete.
- For example, you cannot use HubSpot forms to populate custom Ticket properties, which renders them almost useless as a means of collecting information about the customer's problem.
Pros
- Tracker is great, the system is highly customizable and very user friendly. It does a lot of CRM functionalities and email campaigns, the reporting and searching functionalities are also great.
- What I like most about the product is the UI. Not only does the product look nice but it also is user friendly.
Cons
- What goes in is what comes out. Not having everyone be as conscientious of their data entry is the source of my frustration as an admin.
- The system can be a little sluggish at times. Tends to not always catch duplicate candidates that are added in.
Pricing
Product Demo & Screenshots
Advisor Recommendations & User Awards
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2017
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