HubSpot Service Hub vs Wise Agent

RATING:

4.5

(156)

HubSpot Service Hub has 156 reviews and a rating of 4.45 / 5 stars vs Wise Agent which has 537 reviews and a rating of 4.43 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (156)
4.4 (537)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
February 28, 2024
February 20, 2024
Pros/Cons
  • Pros

  • This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.
  • In one month, most of the customer service cases are in production. Migration and integration with other platforms are also very easy and in record time.
  • Cons

  • In our case, a multi-language Knowledge Base is missing to make the KB more complete.
  • For example, you cannot use HubSpot forms to populate custom Ticket properties, which renders them almost useless as a means of collecting information about the customer's problem.
Read all user reviews
  • Pros

  • There is so much you can do with Wise Agent. The price is super nice and you can do all that it offers or just what you need.
  • Helps me stay in touch with my sphere of influence, people love that you remembered those important dates in their lives. I use it to send out prospecting letters as well.
  • Cons

  • It’s virtually useless since your contact has to opt in with an opt in link that you have to set up.
  • I HATE the face that I can't send more than 500 emails at a time any more. This is a major inconvenience to me.
Read all user reviews
Pricing Range
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$
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$
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Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2020

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos