ILoveLeasing.com software


15 reviews(5.0/5)
15 reviews(5.0/5)

ILoveLeasing.com is a cloud-based customer relationship management (CRM) solution for property management and real estate businesses in the US and Canada.

The software features customer relationship management and marketing analytics. ILoveLeasing.com provides lead consolidation, alerts, follow-up tools and customer behavior tracking, as well as on-site and corporate level reporting. Integrations are available with accounting and revenue management software. Options also include email broadcasting, ad syndication publishing and advertising budget spend analysis with viability reporting.

ILoveLeasing.com is available for purchase on a per unit per month subscription basis.

Supported Operating System(s):
Web browser (OS agnostic)

15 Reviews of ILoveLeasing.com

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  • cherlisa from REal Estate

    July 2018

    I use this program every day

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it can export leasing leads. It is fairly ease to use. I don't know all the ends and outs of the program, but it is helpful for what I use it for.

    Cons

    It doesn't always record the calls. Sometimes new leads are imported from Yardi, however, it comes through as a new lead versus attaching all the related information with it so you have to type out the information twice.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • G. from Fogelman

    July 2018

    IloveLeasing is one of the best programs for leasing sales and prospect tracking.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The pre-made list of contact responses for all different types of prospects is amazing. They have templates that are specific to the needs of clients making follow up a breeze.

    Cons

    I really have no cons for this software. I have used many other programs in the course of 15 years and IloveLeasing was one of the most beneficial to my properties.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Aliea from Real Estate

    July 2018

    Iloveleasing is amazing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Iloveleasing helps in so many ways. I am able to get leads when we have a slow week. I can also look at reports and see what days we have more traffic at our property. I can see what time of day we get more traffic as well and that helps me determine when to stay in the office and not take a lunch or what my off days should be.

    Cons

    I do not like the new update where when we came a call lead we can only put in the name. We have the option to put in notes but it doesnt transfer over into yardi like it use to. They may be something our company has to suggest but im not sure.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jacque from Timberlake Apartments

    July 2018

    Super Easy to Claim Leads

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Our office was having issues entering all our leads (phone & email). This program has made lead tracking 10 times better! I really love it auto responds to email leads and it has many options for email replies.

    Cons

    There was a new upgrade when listening to calls (after the call) that I do not care for. You are not able to add notes if you select that you were ;listening to the call instead of in the call.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Diana from Whispering Hills

    June 2018

    Love this program!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is one of the best organization tools. It shows me all of my emails I have sent to the customer and shows me the last time I contacted them which helps me a lot in what I do. You can also make preset emails to send which is really handy.

    Cons

    I haven't had many issues at all. Just a few glitches here and there. Nothing to complain about because it keeps me sane.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Antoinette from Timberlake Village Apartments

    June 2018

    LOVE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very easy to operate and the webpage looks inviting. I like being able to see what my staff is doing and being able to listen to their phone calls without them knowing. I really like you can edit a callers info while on the phone with them.Love that we can look at our availability from their page instead of having to use both programs.

    Cons

    I dislike that when a user leaves, all their leads even the inactive come back up to be reclaimed. I wish there were more reason for inactive options.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lisa from Whispering Hills

    Number of employees: 51-200 employees

    June 2018

    Great product, easily can track and reply to leads.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It compiles rental leads from all sources and makes them easily accessible. There are also automatic responses that the user can choose to reply to a lead based on what is known about them.

    Cons

    In the beginning there were some errors in duplicating leads but that has been resolved to my knowledge. It also does not fully sync with Rent Manager (our other software programs).

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    January 2018

    I have had nothing but positive experiences with I Love Leasing! The support team is amazing!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to use! The support team is so helpful and answers so quickly. Training sessions are always great!

    Cons

    Some competitors offer more options/features. Yieldstar integration could still use a little work.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Spherexx.com, Spherexx.com

    April 2018

    Thank you! We are glad that you love ILoveLeasing! Please feel free to give us a call to chat about more options/features as we are always making improvements to the platform. Stay tuned for further updates and additional features!

  • Tory from 3RD GROUP PROPERTIES, LLC

    January 2018

    Amazing support team!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Best way to track the on site team and ensure they are meeting our company standards.

    Pros

    It is extremely simple to use once you get the hang of the way the software works! I train new leasing people to use this daily and I feel like after a little overview they are able to really advance!! The corporate team are EXTREMELY responsive when it comes to adding sources or properties!

    Cons

    I am honestly very happy with the software in general- the stalled lead report is not my favorite though and can be slightly confusing/misleading.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Spherexx.com, Spherexx.com

    April 2018

    Thank you, Tory! We are glad that you love ILoveLeasing! Please feel free to give us a call about the stalled lead report. We can walk through the process together. Stay tuned for further updates and additional features!

  • Verified Reviewer

    January 2018

    A great tool to analyze our properties' day to day operations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's very user friendly & the reports allow us to review many aspects of our properties operations so that we can better serve our residents.

    Cons

    Some of the reports that we use do not upload correctly into a different format, such as excel or PDF, making it hard to share with others.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Spherexx.com, Spherexx.com

    April 2018

    Thank you! We are glad that you love ILoveLeasing! Please feel free to give us a call about the reporting file formats. We'll get you what you need! Stay tuned for further updates and additional features!

  • Verified Reviewer

    Number of employees: 51-200 employees

    January 2018

    Great tool, great team!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    ILoveLeasing is an extremely thoughtful lead management tool for the Multi-Family Housing industry. It feels that it was designed by a team of people that truly understand the leasing process. As a result, the tool is effective, it's easy to use, and has robust reporting. The tool integrates with other systems and tools nicely, and has been well received by our on-site team members.

    Cons

    I wish that there were more options with emails/automation. I'd like to be able to turn on a drip email function that identifies the bedroom type and move-in time period of a guest card so that it sends out emails based on the progress of the guest card. "Your move in date is approaching..." type of thing. More of a wishlist item versus a dislike though.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Spherexx.com, Spherexx.com

    April 2018

    Thank you! We are glad that you love ILoveLeasing! Please feel free to give us a call about the email marketing functionality as we are always making improvements to the platform. Stay tuned for further updates and additional features!

  • Becky from Robbins Property Associates

    Number of employees: 201-500 employees

    January 2018

    I love the reports and ease of use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love the reports, and am able to see how well we are managing our leads.

    Pros

    The reports are great - I can easily identify issues with specific personnel to ensure training is provided early on. They also have a great report to show the best staff across the portfolio which makes everyone compete to win for the month!

    Cons

    I don't like that when an unqualified/inaccurate lead comes in, you must log a "phone call" and add notes that it is a false lead. If you do not, it will include the lead with those that are not contacted, reducing your true contact rate.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Spherexx.com, Spherexx.com

    April 2018

    Thank you, Becky! We are glad that you love ILoveLeasing! Please feel free to give us a call about logging unqualified/inaccurate leads. We can walk through the process together! Stay tuned for further updates and additional features!

  • John from Burlington Capital Properties

    Number of employees: 201-500 employees

    January 2018

    Both the customer service and ILoveLeasing are simply INCREDIBLE!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The reporting and ability to follow-up.

    Pros

    EVERYTHING! From the reports, to the lead tracking options to the follow-up tool. This system offers SO MUCH!

    Cons

    What's not to like? There is so much information available. The hardest thing is learning everything that is available. But, the great team offers incredible training and they are always available to assist.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Spherexx.com, Spherexx.com

    April 2018

    Thank you, John! We are glad that you love ILoveLeasing! Stay tuned for updates and additional features!

  • Katrina from Capstone Real Estate Services, Inc.

    January 2018

    Site is easy to use and understand.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Software is very user friendly. Reports are sent weekly directly to my email. Customized reports can be done quickly for any of my sites. I would recommend this site to anyone. Easy set up and easy to use.

    Cons

    Only Con is that sometimes the connection to One Site does not seem to work well. I had no issues when on Yardi.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Spherexx.com, Spherexx.com

    April 2018

    Thank you, Katrina! We are glad that you love ILoveLeasing! Please give us a ring to chat about your connection/integration issue(s). Stay tuned for updates and additional features!

  • Emily from Burlington Capital

    January 2018

    Extremely helpful to my team.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The reporting tools, user friendly web page, tracking tools, support staff, visibility to on site staff

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Spherexx.com, Spherexx.com

    April 2018

    Thank you, Emily! We are glad that you love ILoveLeasing! Stay tuned for updates and additional features!

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