ILoveLeasing.com Software


ILoveLeasing.com is a cloud-based customer relationship management (CRM) solution for property management and real estate businesses in the US and Canada.

The software features customer relationship management and marketing analytics. ILoveLeasing.com provides lead consolidation, alerts, follow-up tools and customer behavior tracking, as well as on-site and corporate level reporting. Integrations are available with accounting and revenue management software. Options also include email broadcasting, ad syndication publishing and advertising budget spend analysis with viability reporting.

ILoveLeasing.com is available for purchase on a per unit per month subscription basis.

Communication summary
Communication summary

Communication summary

Dashboard

Dashboard

E-brochure

E-brochure

Email history

Email history

Guest card

Guest card

Lead search

Lead search

Supported Operating System(s):

Web browser (OS agnostic)



15 Reviews of ILoveLeasing.com

Overall rating

5.0 / 5 stars

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Showing 1 - 15 of 15 reviews

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cherlisa from REal Estate

Ease-of-use

Value for money

Customer support

Functionality

July 2018

I use this program every day

Pros

I like that it can export leasing leads. It is fairly ease to use. I don't know all the ends and outs of the program, but it is helpful for what I use it for.

Cons

It doesn't always record the calls. Sometimes new leads are imported from Yardi, however, it comes through as a new lead versus attaching all the related information with it so you have to type out the information twice.

Review Source: Capterra

G. from Fogelman

Ease-of-use

Value for money

Customer support

Functionality

July 2018

IloveLeasing is one of the best programs for leasing sales and prospect tracking.

Pros

The pre-made list of contact responses for all different types of prospects is amazing. They have templates that are specific to the needs of clients making follow up a breeze.

Cons

I really have no cons for this software. I have used many other programs in the course of 15 years and IloveLeasing was one of the most beneficial to my properties.

Review Source: Capterra

Aliea from Real Estate

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Iloveleasing is amazing

Pros

Iloveleasing helps in so many ways. I am able to get leads when we have a slow week. I can also look at reports and see what days we have more traffic at our property. I can see what time of day we get more traffic as well and that helps me determine when to stay in the office and not take a lunch or what my off days should be.

Cons

I do not like the new update where when we came a call lead we can only put in the name. We have the option to put in notes but it doesnt transfer over into yardi like it use to. They may be something our company has to suggest but im not sure.

Review Source: Capterra

Jacque from Timberlake Apartments

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Super Easy to Claim Leads

Pros

Our office was having issues entering all our leads (phone & email). This program has made lead tracking 10 times better! I really love it auto responds to email leads and it has many options for email replies.

Cons

There was a new upgrade when listening to calls (after the call) that I do not care for. You are not able to add notes if you select that you were ;listening to the call instead of in the call.

Review Source: Capterra

Diana from Whispering Hills

Ease-of-use

Customer support

Functionality

June 2018

Love this program!

Pros

It is one of the best organization tools. It shows me all of my emails I have sent to the customer and shows me the last time I contacted them which helps me a lot in what I do. You can also make preset emails to send which is really handy.

Cons

I haven't had many issues at all. Just a few glitches here and there. Nothing to complain about because it keeps me sane.

Review Source: Capterra

Antoinette from Timberlake Village Apartments

Ease-of-use

Value for money

Customer support

Functionality

June 2018

LOVE

Pros

It is very easy to operate and the webpage looks inviting. I like being able to see what my staff is doing and being able to listen to their phone calls without them knowing. I really like you can edit a callers info while on the phone with them.Love that we can look at our availability from their page instead of having to use both programs.

Cons

I dislike that when a user leaves, all their leads even the inactive come back up to be reclaimed. I wish there were more reason for inactive options.

Review Source: Capterra

Lisa from Whispering Hills

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Great product, easily can track and reply to leads.

Pros

It compiles rental leads from all sources and makes them easily accessible. There are also automatic responses that the user can choose to reply to a lead based on what is known about them.

Cons

In the beginning there were some errors in duplicating leads but that has been resolved to my knowledge. It also does not fully sync with Rent Manager (our other software programs).

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

January 2018

I have had nothing but positive experiences with I Love Leasing! The support team is amazing!

Pros

Very easy to use! The support team is so helpful and answers so quickly. Training sessions are always great!

Cons

Some competitors offer more options/features. Yieldstar integration could still use a little work.

Review Source: Capterra

Response: Spherexx.com, Spherexx.com

April 2018

Thank you! We are glad that you love ILoveLeasing! Please feel free to give us a call to chat about more options/features as we are always making improvements to the platform. Stay tuned for further updates and additional features!

Tory from 3RD GROUP PROPERTIES, LLC

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Amazing support team!

Best way to track the on site team and ensure they are meeting our company standards.

Pros

It is extremely simple to use once you get the hang of the way the software works! I train new leasing people to use this daily and I feel like after a little overview they are able to really advance!! The corporate team are EXTREMELY responsive when it comes to adding sources or properties!

Cons

I am honestly very happy with the software in general- the stalled lead report is not my favorite though and can be slightly confusing/misleading.

Review Source: Capterra

Response: Spherexx.com, Spherexx.com

April 2018

Thank you, Tory! We are glad that you love ILoveLeasing! Please feel free to give us a call about the stalled lead report. We can walk through the process together. Stay tuned for further updates and additional features!

LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

January 2018

A great tool to analyze our properties' day to day operations

Pros

It's very user friendly & the reports allow us to review many aspects of our properties operations so that we can better serve our residents.

Cons

Some of the reports that we use do not upload correctly into a different format, such as excel or PDF, making it hard to share with others.

Review Source: Capterra

Response: Spherexx.com, Spherexx.com

April 2018

Thank you! We are glad that you love ILoveLeasing! Please feel free to give us a call about the reporting file formats. We'll get you what you need! Stay tuned for further updates and additional features!

LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Great tool, great team!

Pros

ILoveLeasing is an extremely thoughtful lead management tool for the Multi-Family Housing industry. It feels that it was designed by a team of people that truly understand the leasing process. As a result, the tool is effective, it's easy to use, and has robust reporting. The tool integrates with other systems and tools nicely, and has been well received by our on-site team members.

Cons

I wish that there were more options with emails/automation. I'd like to be able to turn on a drip email function that identifies the bedroom type and move-in time period of a guest card so that it sends out emails based on the progress of the guest card. "Your move in date is approaching..." type of thing. More of a wishlist item versus a dislike though.

Review Source: Capterra

Response: Spherexx.com, Spherexx.com

April 2018

Thank you! We are glad that you love ILoveLeasing! Please feel free to give us a call about the email marketing functionality as we are always making improvements to the platform. Stay tuned for further updates and additional features!

Becky from Robbins Property Associates

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

I love the reports and ease of use

I love the reports, and am able to see how well we are managing our leads.

Pros

The reports are great - I can easily identify issues with specific personnel to ensure training is provided early on. They also have a great report to show the best staff across the portfolio which makes everyone compete to win for the month!

Cons

I don't like that when an unqualified/inaccurate lead comes in, you must log a "phone call" and add notes that it is a false lead. If you do not, it will include the lead with those that are not contacted, reducing your true contact rate.

Review Source: Capterra

Response: Spherexx.com, Spherexx.com

April 2018

Thank you, Becky! We are glad that you love ILoveLeasing! Please feel free to give us a call about logging unqualified/inaccurate leads. We can walk through the process together! Stay tuned for further updates and additional features!

John from Burlington Capital Properties

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Both the customer service and ILoveLeasing are simply INCREDIBLE!

The reporting and ability to follow-up.

Pros

EVERYTHING! From the reports, to the lead tracking options to the follow-up tool. This system offers SO MUCH!

Cons

What's not to like? There is so much information available. The hardest thing is learning everything that is available. But, the great team offers incredible training and they are always available to assist.

Review Source: Capterra

Response: Spherexx.com, Spherexx.com

April 2018

Thank you, John! We are glad that you love ILoveLeasing! Stay tuned for updates and additional features!

Katrina from Capstone Real Estate Services, Inc.

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Site is easy to use and understand.

Pros

Software is very user friendly. Reports are sent weekly directly to my email. Customized reports can be done quickly for any of my sites. I would recommend this site to anyone. Easy set up and easy to use.

Cons

Only Con is that sometimes the connection to One Site does not seem to work well. I had no issues when on Yardi.

Review Source: Capterra

Response: Spherexx.com, Spherexx.com

April 2018

Thank you, Katrina! We are glad that you love ILoveLeasing! Please give us a ring to chat about your connection/integration issue(s). Stay tuned for updates and additional features!

Emily from Burlington Capital

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Extremely helpful to my team.

Pros

The reporting tools, user friendly web page, tracking tools, support staff, visibility to on site staff

Review Source: Capterra

Response: Spherexx.com, Spherexx.com

April 2018

Thank you, Emily! We are glad that you love ILoveLeasing! Stay tuned for updates and additional features!


Displaying 1 - 15 of 15 reviews