IBM SmartCloud Control Desk software


IBM SmartCloud Control Desk is a unified IT service and asset management solution that manages business processes for both physical and digital assets. It is an ITIL-compliant solution that integrates with development and social media tools.

This solution offers service request management through a single Web interface for handling service requests. It also provides change, release and configuration management features to ensure service integrity and reduce risk.

The solution offers full asset life cycle management of IT software and hardware license compliance along with automated process control. IBM SmartCloud Control Desk provides a service catalog, which offers end users an interface for self-service, avoiding calls made to service desk employees.

IBM SmartCloud Control Desk solution is suitable for businesses of all sizes and can be deployed either on-premise or in the cloud. It offers service delivery capabilities and service support for multiple customers.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

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  • Abhaysingh from School of accountancy, W.P.Carey, ASU

    Specialty: Engineering

    Number of employees: 51-200 employees

    March 2018

    Cloud based services

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall it is worth to learn this software, it helps a lot.

    Pros

    IBM is great software service provider and it has developed a great platform to use cloud space and you can customize it as per your need.

    Cons

    IBM provides with enough learning materials to customize on your own but it takes little time to learn how to do it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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