# ICE Click-to-Chat Software Reviews, Demo & Pricing - 2026 > Review of ICE Click-to-Chat Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/ice-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / ICE Click-to-Chat Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # ICE Click-to-Chat 2026: Benefits, Features & Pricing Wondering if ICE Click-to-Chat is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview ICE Click-to-Chat 4.8 [(16)](https://www.softwareadvice.com/crm/ice-profile/#reviews) Pricing Starting at $45.00 one time ### About ICE Click-to-Chat ICE, also known as Integrated Customer Engagement, is a customer engagement platform created by Enterprise Technology Solutions. It is primarily a live chat application featuring browser-based chat and email communication platform, knowledgebase integration, communication management and web traffic monitoring. ICE includes a live chat functionality that offers real-time supervisor monitoring, status messages, visitor and navigation lists and a variety of visual (pop-up) and audible alerts. As with most live chat applications, ICE integrates directly into the customer’s website and is compatible with the full range of Internet browsers. All communications are sent over 128-bit SSL HTTPS connections. Proactive chat and post-chat surveys included with ICE can help monitor visitor conversions and purchases. Automatic Chat Distribution feature allows assigning chats to the available agents. ICE is available on a monthly subscription basis that offers support via phone and email. Wondering if ICE Click-to-Chat is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## ICE Click-to-Chat User Interface ## Popular ICE Click-to-Chat Alternatives Main Product ICE Click-to-Chat 4.8 [(16)](https://www.softwareadvice.com/crm/ice-profile/#reviews) Ratings Breakdown - 4.94Ease of use - 4.90Value for money - 4.92Customer support - 4.84Functionality Pricing Starting at $45.00 one time Get Price Alternative Product [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16383)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.74Value for money - 4.30Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24125)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1725)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price ## ICE Click-to-Chat Pricing and Plans Starting price: $45.00 one time Free Trial Free Version Premium $45.00 flat rate, one time Plan includes: - Chat Customer Convenience - Chat Operator Convenience - Customizable Chat Buttons - Marketing - Online/Offline Status - Proactive Invitation Gallery - Reports and Traffic Monitoring Abilities - Safety Ultimate $65.00 flat rate, one time Plan includes: - Advanced Reporting and Traffic Monitoring Abilities - Chat Customer Convenience - Chat Operator Convenience - Customizable Chat Buttons - Marketing - Online/Offline Status - Proactive Invitation Gallery - Reports - Safety - Tracking Abilities Enterprise Pricing available upon request Plan includes: - Advanced Reporting - Authenticated Space - Chat Customer Convenience - Chat Operator Convenience - Customizable Chat Buttons - FLO - Marketing - Online/Offline Status - Open API Integration and Traffic Monitoring Abilities - Proactive Invitation Gallery Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ICE Click-to-Chat Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of ICE Click-to-Chat Customizable Branding Geotargeting Offline Form Proactive Chat Real-time Consumer-facing Chat Reporting/Analytics Screen Sharing ## ICE Click-to-Chat User Reviews Overall Rating 4.8 Ratings Breakdown 5 81% 4 19% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.9 Customer support 4.9 Functionality 4.8 Have you used ICE Click-to-Chat and would like to share your experience with others? Shabbir K. Verified reviewer Hospital & Health Care 51-200 employees Used daily for less than 6 months Review source Reviewed May 2018 Great product at a great price 5 Ability to review detailed reports on where the chats get initiated, reason for chats, and detailed transcript for further data analysis. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Ease of use and most of the functions work really well. It is easy to configure, and customizable based on our need Cons: There are some features like dynamic dispositions that is still not available but it is not a deal breaker Read More EM Elza M. Verified reviewer Consumer Services 10000+ employees Used weekly for less than 12 months Review source Reviewed October 2024 Easy and simple chat platform 5 I can use the features that I commonly need when chatting with a customer, what gives me confidence doing my job without worrying about the system itself. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It leads me direct to the point, I login and use it, simply that way. Cons: I don't see any negative points on this platform. Read More MN Marie N. Verified reviewer Telecommunications 10000+ employees Used daily for less than 6 months Review source Reviewed March 2019 ICE Chat Review 4 So far I haven't had any issues. Ratings Breakdown 4 Ease of use 5 Functionality Pros: Its easy to navigate. It is still new for me so I haven't had to do to much to get it down so far. Cons: I would like to offer making claims for the customer online. I am not sure if that's a software issue or our security. Read More VR Verified Reviewer Used daily for less than 2 years Review source Reviewed May 2018 Overall great experience with a great product. 5 Better understanding of our customer base Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ease of use and the team of people to help and support us, the software easily integrated into our existing website. The reporting suite and the automatic email of every chat transcript let me keep an eye on every customer service interaction. Cons: That we didn't have more customers use it, unfortunately our customer base did not have a lot of questions during their website sessions so we did not get a lot of chats. Read More CB Carolyn B. Used daily for less than 12 months Review source Reviewed May 2018 Great platform that has helped with our continued growth! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: 1\. The ease of use for changing agents, skills, etc. 2. When I do have an issue, the ICE team provides updates and a quick response 3. Functionality of the system 4. Updates from the team when they are making changes, having outages, etc. Cons: I find the system to be somewhat limited on specific reports. Also, it seems like not all data is always available as to where the customer is from, IP address, etc. This helps us when pulling historical, analytical information. Read More VR Verified Reviewer Used daily for less than 6 months Review source Reviewed May 2018 Awesome! 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: This chat is efficient because it allows you to communicate with other employees in your work space. Cons: Sometimes the server to this software crashes. Other than that it is great and I would highly recommend. Read More LH Lindsey H. Verified reviewer Insurance 10000+ employees Used daily for less than 6 months Review source Reviewed March 2019 New ICE Chat Agent 5 A great experience so far. I think it's a good idea to have this option so customers have a variety of ways they can contact us. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Provides another way of communicating with customers and getting their problems solved. Cons: Having to log out completely and close the browser window to prevent being accidentally logged back in while away from computer. Also the "reminder" ring tones when already in a chat are annoying. No agent who cares about their job is going to ignore the customer. It doesn't need to keep ringing every minute or so when we're already typing a response. Read More HS Howard S. Consumer Goods 2-10 employees Used daily for less than 2 years Review source Reviewed November 2018 Ice is nice 5 The staff has been great. Professional. Attentive. Sensitive to the clients needs Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The versatility of dashboard. Reporting capabilities are terrific Cons: Little tricky in creating a few reports but minor Read More RS Randy S. Insurance Used unspecified for less than 2 years Review source Reviewed October 2015 Sr. Director Call Center Operations 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: We implemented ICE just over a year ago. It has lived up to expectations and more, allowing us to serve our customers more effectively and efficiently. The team at Etech were there for us every step of the way in setting up our live chat. We were up and running with little effort required from our internal IT team. And, we now have more capabilities with live Chat then we had with a larger, well known provider, at almost half the cost. Cons: Nothing at this time! The product works as we expected it to, and we haven't required support since initial implementation. Read More AG Angela G. Management Consulting Used unspecified for less than 12 months Review source Reviewed November 2015 Operations Performance Analyst 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: I love the fact that the administrator has the ability to do everything right from the admin panel to setup new campaigns, skills, agents, buttons, surveys and more. Coming from a product where you had to reach out to your account manager to make changes was a burden and this product is so user friendly. Also, it makes implementation for our web designers so easy. Cons: Would like to see more options with the reporting of the data and have the ability to export them in csv or data dump format for ease of integrating into other reports. However, they do have the ability to send the raw data to your company through a file feed which is awesome. One other thing would be to have a 24 hour tech support line. Read More Showing 1 - 10 of 16 Reviews Load More Reviews ## Other Top Recommended Live Chat Software [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24125) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16383) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4465) Recently recommended **0** times Stuck Between Options? Our experts can help you compare ICE Click-to-Chat with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice