ICE, also known as Integrated Customer Engagement, is a customer engagement platform created by Enterprise Technology Solutions. It is primarily a live chat application featuring browser-based chat and email communication platform, knowledgebase integration, communication management and web traffic monitoring.
ICE includes a live chat functionality that offers real-time supervisor monitoring, status messages, visitor and navigation lists and a variety of visual (pop-up) and audible alerts. As with most live chat applications, ICE integrates directly into the customer’s website and is compatible with the full range of Internet browsers.
All communications are sent over 128-bit SSL HTTPS connections. Proactive chat and post-chat surveys included with ICE can help monitor visitor conversions and purchases. Automatic Chat Distribution feature allows assigning chats to the available agents.
ICE is available on a monthly subscription basis that offers support via phone and email.
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Carolyn from Good2Go Auto Insurance Inc.
Shabbir from PCP for Life
Number of employees: 51-200 employees
Nick from Comlink Total Solutions
Number of employees: 11-50 employees
Rohit from E tech
Nikki from Assurant
Angela from Assurant Solutions
Specialty: Other services
E Darlene from AlphaTel, Inc.
Randy from Assurant Solutions, Inc.