ICE Click-to-Chat

RATING:

4.8

(15)

About ICE Click-to-Chat

ICE, also known as Integrated Customer Engagement, is a customer engagement platform created by Enterprise Technology Solutions. It is primarily a live chat application featuring browser-based chat and email communication platform, knowledgebase integration, communication management and web traffic monitoring. ICE includes a live chat functionality that offers real-time supervisor monitoring, status messages, visitor and navigation lists and a variety of visual (pop-up) and audible alerts. As with most live chat applications, ICE integrates directly into the customer’s website and is compatible with the full range of Internet browsers. All communications are sent over 128-bit SSL HTTPS connections. Proactive chat and post-chat surveys included with ICE can hel...

ICE Click-to-Chat Pricing

Click to Chat price is based on different plans.

Starting price: 

$45.00 one time

Free trial: 

Available

Free version: 

Available

ICE chat console

ICE Click-to-Chat Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for ICE Click-to-Chat

1 - 5 of 15 Reviews

User Profile

Shabbir

Verified reviewer

Hospital & Health Care, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2018

Great product at a great price

Ability to review detailed reports on where the chats get initiated, reason for chats, and detailed transcript for further data analysis.

PROS

Ease of use and most of the functions work really well. It is easy to configure, and customizable based on our need

CONS

There are some features like dynamic dispositions that is still not available but it is not a deal breaker

Anonymous

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Overall great experience with a great product.

Better understanding of our customer base

PROS

The ease of use and the team of people to help and support us, the software easily integrated into our existing website. The reporting suite and the automatic email of every chat transcript let me keep an eye on every customer service interaction.

CONS

That we didn't have more customers use it, unfortunately our customer base did not have a lot of questions during their website sessions so we did not get a lot of chats.

Marie

Telecommunications, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed March 2019

ICE Chat Review

So far I haven't had any issues.

PROS

Its easy to navigate. It is still new for me so I haven't had to do to much to get it down so far.

CONS

I would like to offer making claims for the customer online. I am not sure if that's a software issue or our security.

Carolyn

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Great platform that has helped with our continued growth!

PROS

1. The ease of use for changing agents, skills, etc. 2. When I do have an issue, the ICE team provides updates and a quick response 3. Functionality of the system 4. Updates from the team when they are making changes, having outages, etc.

CONS

I find the system to be somewhat limited on specific reports. Also, it seems like not all data is always available as to where the customer is from, IP address, etc. This helps us when pulling historical, analytical information.

Howard

Consumer Goods, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Ice is nice

The staff has been great. Professional. Attentive. Sensitive to the clients needs

PROS

The versatility of dashboard. Reporting capabilities are terrific

CONS

Little tricky in creating a few reports but minor