# Icnea Software Reviews, Demo & Pricing - 2026

> Review of Icnea Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/crm/icnea-profile

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Icnea

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Overview

[Reviews](https://www.softwareadvice.com/crm/icnea-profile/reviews/)

# Icnea 2026: Benefits, Features & Pricing

Wondering if Icnea is right for your organization?

Our Vacation Rental Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    

## Overview

Icnea

4.0

[(18)](https://www.softwareadvice.com/crm/icnea-profile/reviews/)

Pricing

Starting at €140.00 per month

### About Icnea

Icnea is a cloud-based, all-in-one vacation rental management software. It is designed for independent property owners, vacation rental management companies, and small to mid-sized hospitality groups.

Icnea offers an array of features to help streamline operations. Its property management system automates tasks like reservations, invoicing, and reporting. The channel manager syncs listings across multiple sites. Icnea mobile apps give owners and their guests on-the-go access. Integrations with accounting, payment processing, and cleaning services enable efficient workflows.

Icnea provides implementation support to help companies get started and optimize their vacation rental businesses.

Wondering if Icnea is right for your organization?

Our Vacation Rental Software selection experts can help you in 15 minutes or less.

## Icnea User Interface

## Popular Icnea Alternatives

Main Product

Icnea

4.0

[(18)](https://www.softwareadvice.com/crm/icnea-profile/reviews/)

Ratings Breakdown

-   4.22Ease of use
-   4.0Value for money
-   4.0Customer support
-   3.89Functionality

Pricing

Starting at €140.00 per month

Get Price

Alternative Product

[Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/)

4.8

[(1577)](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/)

Ratings Breakdown

-   4.59Ease of use
-   4.56Value for money
-   4.72Customer support
-   4.65Functionality

Pricing

Available upon request

Get Price

Alternative Product

[Lodgify](https://www.softwareadvice.com/hotel-management/lodgify-profile/)

4.5

[(1310)](https://www.softwareadvice.com/hotel-management/lodgify-profile/reviews/)

Ratings Breakdown

-   4.39Ease of use
-   4.34Value for money
-   4.56Customer support
-   4.37Functionality

Pricing

Starting at $14.00 per month

Get Price

Alternative Product

[Guesty Lite](https://www.softwareadvice.com/hotel-management/guesty-for-hosts-profile/)

4.7

[(547)](https://www.softwareadvice.com/hotel-management/guesty-for-hosts-profile/reviews/)

Ratings Breakdown

-   4.56Ease of use
-   4.54Value for money
-   4.42Customer support
-   4.60Functionality

Pricing

Starting at $16.00 per month

Get Price

Alternative Product

[Breezeway](https://www.softwareadvice.com/vacation-rental/breezeway-profile/)

4.6

[(195)](https://www.softwareadvice.com/vacation-rental/breezeway-profile/reviews/)

Ratings Breakdown

-   4.63Ease of use
-   4.53Value for money
-   4.60Customer support
-   4.47Functionality

Pricing

Starting at $6.00 per month

Get Price

Alternative Product

[Guesty](https://www.softwareadvice.com/hotel-management/guesty-profile/)

4.4

[(478)](https://www.softwareadvice.com/hotel-management/guesty-profile/reviews/)

Ratings Breakdown

-   4.41Ease of use
-   4.16Value for money
-   4.25Customer support
-   4.38Functionality

Pricing

Starting at $23.00 per month

Get Price

## Icnea Pricing and Plans

Starting price: €140.00 per month

Free Trial

Free Version

Basic

€140.00

flat rate, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## Icnea Features

-   Popular features found in Vacation Rental
    
    Availability Management
    
    Channel Management
    
    Contact Management
    
    Guest Experience Management
    
    Housekeeping Management
    
    Marketing Automation
    
    Online Booking
    
    Owner Statements
    
    Payment Processing
    
    Property Management
    
    Reservations Management
    
    Work Order Management
    
-   More features of Icnea
    
    Accounting
    
    API
    
    Calendar Management
    
    Content Management
    
    Customizable Templates
    
    Data Synchronization
    
    Discount Management
    
    Dynamic Pricing
    
    Electronic Payments
    
    Email Management
    
    Email Templates
    
    For Vacation Rentals
    
    Guest Communications
    
    Inventory Management
    
    Invoice Management
    
    Mobile App
    
    Multi-Channel Distribution
    
    Multi-Channel Management
    
    Opportunity Management
    
    Price/Margin Management
    
    Promotions Management
    
    Ratings/Reviews
    
    Real-Time Updates
    
    Reminders
    
    Reporting & Statistics
    
    Revenue Management
    
    Tax Management
    
    Third-Party Integrations
    
    Website Management
    

## Icnea Integrations

MyPOS Connect

Integration rated undefined from -1 review

Mercado Pago

Integration rated undefined from -1 review

PayPal Commerce Platform

Integration rated undefined from -1 review

PriceLabs

Integration rated undefined from -1 review

## Icnea User Reviews

Overall Rating

4.0

Ratings Breakdown

5

56%

4

17%

3

11%

2

6%

1

11%

Secondary Ratings

Ease of Use

4.2

Value for money

4.0

Customer support

4.0

Functionality

3.9

MT

Monica T.

Verified reviewer

Hospitality

201-500 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Constant frustration with ICNEA

1

My overall experience with ICNEA has been frustrating and disappointing. While the system offers useful features on paper, in practice they often fail to work as intended. The lack of reliable customer support only makes matters worse. Issues I raised more than once were left unresolved, and there seems to be no real commitment to improving the service or addressing long-standing problems. I would not recommend ICNEA for serious property managers.

Ratings Breakdown

4

Ease of use

1

Value for money

1

Customer support

2

Functionality

Pros:

The interface is generally intuitive, and the system includes a fair range of functionalities designed for the holiday rental sector. Integration with other platforms is decent in theory.

Cons:

Customer service is unreliable: Phone support in Spain is virtually non-existent. Calls are never answered. The automated system keeps you waiting for several minutes before redirecting you to email due to “all lines being busy”. Delayed and unhelpful ticket responses: Email support generates tickets, but replies are slow and rarely provide effective solutions. Severe bugs in key features: Supplements (optional extras) can be created but do not link properly to the reservations. Guests see and select them, but the services are never recorded internally—leading to serious misunderstandings. Repeated unresolved issues: I reported this issue the first time it happened, and nothing was done. Months later, the same bug occurred with a second supplement. No progress, no fixes. No sense of accountability: I’ve expressed dissatisfaction multiple times, but the lack of interest or follow-up is clear.

Reasons for choosing Icnea

My apartments use TESA smart locks, and ICNEA was the only provider that confirmed having an existing integration with the TESA system. This was a key requirement for my operations, so it strongly influenced my decision.

Read More

Jesus Javier L.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Reviewed August 2024

Un PMS de primera.

5

Icnea es un PMS completo, con herramientas que realmente facilitan la gestión diaria. Lo recomiendo ampliamente para cualquier profesional del sector inmobiliario que busque eficiencia y funcionalidad.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

4

Functionality

Pros:

Llevo utilizando Icnea desde hace un tiempo y estoy sumamente satisfecho con la experiencia. Una de las características que más destaco es la gestión de calendarios. La forma en que Icnea organiza y presenta la disponibilidad de propiedades es intuitiva y clara, lo que me permite gestionar reservas con una eficiencia que no había encontrado en otros PMS. El sistema sincroniza perfectamente con los canales de distribución, evitando problemas de overbooking y asegurando que la información esté siempre actualizada.

Cons:

Tiene que mejorar el canal de chat con todos los portales. Ahora mismo solamente tiene con Airbnb. Es un punto que tienen que mejorar si o si.

Reasons for choosing Icnea

Sobre todo el precio final ya que tenían muchas cosas en común y también porque Icnea era una compañia española.

Reasons for switching to Icnea

Necesitaba un software algo más especializado. Avaibook he de decir que ha mejorado mucho en los últimos años también.

Read More

ZV

Zuriñe V.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed June 2024

Buen sistema de reservas

4

En general van mejorando año tras año, son un sistema sencillo se utilizar, le falta la parte más intuitiva, pero tiene muchas cosas que puedes hacer a tu gusto y tiene muchas partes automatizadas que ayudan a la gestión de las reservas.

Ratings Breakdown

4

Ease of use

4

Value for money

3

Customer support

3

Functionality

Pros:

En general calidad-precio, está muy bien el sistema, los trabajadores resuelven bastante rápido los problemas.

Cons:

No tiene atención al cliente 24h los 365 días, solo días laborables de 9h a 15h, se nos queda corto a veces. Aún deben mejorar muchas cosas, pero en cuanto al resto de sistemas parecidos tienen un sistema muy completo.

Reasons for choosing Icnea

Porque en Icnea había mucha flexibilidad en cuanto a tarifas diferentes, el precio estaba muy bien, su gran sincronización con channels, q al final no lo usamos casi..., su automatización de correos, implantación de la web, fácil trato...

Read More

CG

CLARA G.

Verified reviewer

Construction

2-10 employees

Used daily for less than 2 years

Reviewed April 2024

Al conocer ICNEA me di cuenta que habiamos perdido mucho tiempo con otro Chanel Manager

5

Nuestra experiencia ha sido muy positiva. Deberiamos de haberlo hecho mucho antes. El equipo humano que hay detrás es fantastico y no dejan de ayudarte nunca.

Ratings Breakdown

4

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Siempre hay respuesta y apoyo por parte del equipo de Gestores. Esto fue fundamental para entener de forma el correcto funcionamiento.

Cons:

Al principio no es intuitivo, porque debes acostumbrarte a un nuevo diseño de pantalla, en el que hay demasiados clicks.

Reasons for switching to Icnea

porque el otro Chanel pretendia elevar la tarifa

Read More

sp

silvia vittoria p.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

channel manager molto valido

5

Collaboriamo con Icnea da diversi anni e possiamo affermare con certezza che si tratta di un partner affidabile e competente. Il team di supporto è sempre disponibile, risponde con rapidità e si impegna concretamente per trovare soluzioni efficaci in tempi brevi. Abbiamo apprezzato molto la loro flessibilità e la capacità di adattarsi alle nostre esigenze operative, contribuendo a semplificare la gestione quotidiana delle attività.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Il rapporto qualità-prezzo è decisamente competitivo rispetto ad altre soluzioni sul mercato, e questo, unito all'affidabilità della piattaforma, rende Icnea una scelta vincente. Siamo pienamente soddisfatti della collaborazione e confidiamo di proseguire su questa strada ancora a lungo.

Cons:

non c'è molto che posso dire di svantaggioso, posso solo consigliare di implementare la comunicazione con i vari comuni

Read More

DK

Daniel K.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2022

fallos con una frecuencia semanal

3

Personal técnico y soporte de cuentas muy amables y creo que están haciendo lo posible para solventar los problemas. Desde fuera parece que hay problemas estructurales internos, específicamente entre programación y los demás departamentos. No hay asistencia a partir de las 16 horas peninsular y los fines de semana. Por lo que los errores de conexión suelen ser especialmente dolorosos si ocurren un viernes al medio día.

Ratings Breakdown

3

Ease of use

2

Value for money

1

Customer support

4

Functionality

Pros:

Tiene muchas integraciones y opciones de personalización.

Cons:

El channel manager y algunas integraciones (cerraduras electrónicas p.ej.) son muy inestables. Hay que estar siempre muy atentos ya que serás tu, el usuario se dará cuenta que algo está fallando, no ICNEA. En otras palabras: aparentemente carecen de cualquier tipo de control y auditoría diaria para detectar fallos. En ningún caso van a asumir la responsabilidad por perdidas económicas sufridas ni recibirás respuesta satisfactoria alguna. Si tienes una cartera de clientes grande, hay que estar muy despierto y hacer pruebas y controles a diario ya que las automatizaciones suelen fallar con frecuencia y como mencionado anteriormente.

Reasons for choosing Icnea

la misma pregunta nos estamos haciendo hoy por hoy...

Reasons for switching to Icnea

cuestiones económicos (pandemia)

Read More

MB

Maurizio B.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2025

Un'esperienza positiva per crescere nel proprio business

5

In generale ci troviamo molto bene con un'azienda dinamica e pronta al service. Costumer care preparato e assolutamente disponibile.

Ratings Breakdown

4

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

PMS studiato per gestire l'intera attività del Property Manager, con funzionalità approfondite nei vari argomenti. Menu completo

Cons:

Alcune funzionalità ancora da sviluppare, ma anche un punto di forza perché l'azienda è molto attenta a recepire le esigenze di sviluppo del cliente.

Read More

VO

Vitor O.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Óptimo precio calidad

5

Facil de usar y con el nuevo design me parece mucho más sencillo

Ratings Breakdown

5

Ease of use

5

Value for money

4

Customer support

5

Functionality

Pros:

Calidad/Precio Muy completo Tiene todas las funciones que necesito

Cons:

La asistencia técnica por veces tarda un poco, pero nada grave

Reasons for choosing Icnea

El precio/calidad me ha parecido mucho mejor

Reasons for switching to Icnea

Mejor funcionamiento y mucho mas completo

Read More

BR

BORJA R.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Servicio al cliente lamentable, aplicación con muchas limitaciones.

1

Ratings Breakdown

1

Ease of use

2

Value for money

1

Customer support

1

Functionality

Pros:

Es muy barato comparado con otros del sector, pero la aplicación y el servicio es acorde a su precio, es decir, de muy baja calidad

Cons:

La aplicación es muy limitada y el servicio al cliente es lamentable, es una queja general de los usuarios, de hecho han quitado la cuenta de Google My business para que la gente no les deje reviews malos quejándose.

Read More

LV

Lola V.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for less than 2 years

Reviewed October 2024

Tienen que mejorar.

2

Tiene muchas carencias, no es similar a los que se utilizan en los hoteles.

Ratings Breakdown

5

Ease of use

1

Value for money

3

Customer support

2

Functionality

Pros:

Fácil de utilizar. Se aprende pronto al no ser muy complejo.

Cons:

No hay avances ni mejoras con los años. En mi experiencia con otros PMS hoteleros, se ven los avances año tras año, mejoras sugeridas por los clientes. En Icnea los avances son poco significativos desde 2019 que trabajamos con vosotros.

Read More

Showing 1 - 10 of 18 Reviews

[See All Reviews](https://www.softwareadvice.com/crm/icnea-profile/reviews/)

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