--- title: "Icnea Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Icnea. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Icnea is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/icnea-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Vacation Rental Software](https://www.softwareadvice.com/vacation-rental/) / [Icnea](https://www.softwareadvice.com/crm/icnea-profile/) / Icnea Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/icnea-profile/) Reviews # Icnea User Reviews ## Reviews summary - Overall rating: 4/5 - Total reviews: 18 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4/5 - Value for money: 4/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 10 reviews (56%) - 4 stars: 3 reviews (17%) - 3 stars: 2 reviews (11%) - 2 stars: 1 reviews (6%) - 1 star: 2 reviews (11%) ## Icnea customer reviews Showing reviews 1-18 of 18 (page 1). ### Constant frustration with ICNEA - Overall rating: 1/5 - Reviewer: Monica T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with ICNEA has been frustrating and disappointing. While the system offers useful features on paper, in practice they often fail to work as intended. The lack of reliable customer support only makes matters worse. Issues I raised more than once were left unresolved, and there seems to be no real commitment to improving the service or addressing long-standing problems. I would not recommend ICNEA for serious property managers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The interface is generally intuitive, and the system includes a fair range of functionalities designed for the holiday rental sector. Integration with other platforms is decent in theory. #### Cons Customer service is unreliable: Phone support in Spain is virtually non-existent. Calls are never answered. The automated system keeps you waiting for several minutes before redirecting you to email due to “all lines being busy”. Delayed and unhelpful ticket responses: Email support generates tickets, but replies are slow and rarely provide effective solutions. Severe bugs in key features: Supplements (optional extras) can be created but do not link properly to the reservations. Guests see and select them, but the services are never recorded internally—leading to serious misunderstandings. Repeated unresolved issues: I reported this issue the first time it happened, and nothing was done. Months later, the same bug occurred with a second supplement. No progress, no fixes. No sense of accountability: I’ve expressed dissatisfaction multiple times, but the lack of interest or follow-up is clear. #### Reasons for choosing Icnea My apartments use TESA smart locks, and ICNEA was the only provider that confirmed having an existing integration with the TESA system. This was a key requirement for my operations, so it strongly influenced my decision. --- ### Buen sistema de reservas - Overall rating: 4/5 - Reviewer: Zuriñe V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. En general van mejorando año tras año, son un sistema sencillo se utilizar, le falta la parte más intuitiva, pero tiene muchas cosas que puedes hacer a tu gusto y tiene muchas partes automatizadas que ayudan a la gestión de las reservas. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros En general calidad-precio, está muy bien el sistema, los trabajadores resuelven bastante rápido los problemas. #### Cons No tiene atención al cliente 24h los 365 días, solo días laborables de 9h a 15h, se nos queda corto a veces. Aún deben mejorar muchas cosas, pero en cuanto al resto de sistemas parecidos tienen un sistema muy completo. #### Reasons for choosing Icnea Porque en Icnea había mucha flexibilidad en cuanto a tarifas diferentes, el precio estaba muy bien, su gran sincronización con channels, q al final no lo usamos casi..., su automatización de correos, implantación de la web, fácil trato... --- ### Un PMS de primera. - Overall rating: 5/5 - Reviewer: Jesus Javier L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Icnea es un PMS completo, con herramientas que realmente facilitan la gestión diaria. Lo recomiendo ampliamente para cualquier profesional del sector inmobiliario que busque eficiencia y funcionalidad. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Llevo utilizando Icnea desde hace un tiempo y estoy sumamente satisfecho con la experiencia. Una de las características que más destaco es la gestión de calendarios. La forma en que Icnea organiza y presenta la disponibilidad de propiedades es intuitiva y clara, lo que me permite gestionar reservas con una eficiencia que no había encontrado en otros PMS. El sistema sincroniza perfectamente con los canales de distribución, evitando problemas de overbooking y asegurando que la información esté siempre actualizada. #### Cons Tiene que mejorar el canal de chat con todos los portales. Ahora mismo solamente tiene con Airbnb. Es un punto que tienen que mejorar si o si. #### Reasons for choosing Icnea Sobre todo el precio final ya que tenían muchas cosas en común y también porque Icnea era una compañia española. #### Reasons for switching to Icnea Necesitaba un software algo más especializado. Avaibook he de decir que ha mejorado mucho en los últimos años también. --- ### El mejor PMS y channel mamager que he probado - Overall rating: 5/5 - Reviewer: Francisco Javier G. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ICNEA ha sido una herramienta invaluable para nuestro negocio de gestión de propiedades. La plataforma es fácil de usar y las funciones son completas, desde la fijación dinámica de precios hasta la comunicación con los huéspedes. Su compromiso con la sostenibilidad también es un gran plus. ¡Cinco estrellas por un servicio fantástico! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cercanía, profesionalidad, soporte, eficiencia, usabilidad. #### Cons nada que añadir al respecto #### Reasons for choosing Icnea Porque icnea lo integra todo en uno y tiene todo lo que nosotros necestiamos --- ### Al conocer ICNEA me di cuenta que habiamos perdido mucho tiempo con otro Chanel Manager - Overall rating: 5/5 - Reviewer: CLARA G. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Nuestra experiencia ha sido muy positiva. Deberiamos de haberlo hecho mucho antes. El equipo humano que hay detrás es fantastico y no dejan de ayudarte nunca. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Siempre hay respuesta y apoyo por parte del equipo de Gestores. Esto fue fundamental para entener de forma el correcto funcionamiento. #### Cons Al principio no es intuitivo, porque debes acostumbrarte a un nuevo diseño de pantalla, en el que hay demasiados clicks. #### Reasons for switching to Icnea porque el otro Chanel pretendia elevar la tarifa --- ### fallos con una frecuencia semanal - Overall rating: 3/5 - Reviewer: Daniel K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Personal técnico y soporte de cuentas muy amables y creo que están haciendo lo posible para solventar los problemas. Desde fuera parece que hay problemas estructurales internos, específicamente entre programación y los demás departamentos. No hay asistencia a partir de las 16 horas peninsular y los fines de semana. Por lo que los errores de conexión suelen ser especialmente dolorosos si ocurren un viernes al medio día. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Tiene muchas integraciones y opciones de personalización. #### Cons El channel manager y algunas integraciones (cerraduras electrónicas p.ej.) son muy inestables. Hay que estar siempre muy atentos ya que serás tu, el usuario se dará cuenta que algo está fallando, no ICNEA. En otras palabras: aparentemente carecen de cualquier tipo de control y auditoría diaria para detectar fallos. En ningún caso van a asumir la responsabilidad por perdidas económicas sufridas ni recibirás respuesta satisfactoria alguna. Si tienes una cartera de clientes grande, hay que estar muy despierto y hacer pruebas y controles a diario ya que las automatizaciones suelen fallar con frecuencia y como mencionado anteriormente. #### Reasons for choosing Icnea la misma pregunta nos estamos haciendo hoy por hoy... #### Reasons for switching to Icnea cuestiones económicos (pandemia) --- ### channel manager molto valido - Overall rating: 5/5 - Reviewer: silvia vittoria p. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Collaboriamo con Icnea da diversi anni e possiamo affermare con certezza che si tratta di un partner affidabile e competente. Il team di supporto è sempre disponibile, risponde con rapidità e si impegna concretamente per trovare soluzioni efficaci in tempi brevi. Abbiamo apprezzato molto la loro flessibilità e la capacità di adattarsi alle nostre esigenze operative, contribuendo a semplificare la gestione quotidiana delle attività. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Il rapporto qualità-prezzo è decisamente competitivo rispetto ad altre soluzioni sul mercato, e questo, unito all'affidabilità della piattaforma, rende Icnea una scelta vincente. Siamo pienamente soddisfatti della collaborazione e confidiamo di proseguire su questa strada ancora a lungo. #### Cons non c'è molto che posso dire di svantaggioso, posso solo consigliare di implementare la comunicazione con i vari comuni --- ### Un'esperienza positiva per crescere nel proprio business - Overall rating: 5/5 - Reviewer: Maurizio B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered In generale ci troviamo molto bene con un'azienda dinamica e pronta al service. Costumer care preparato e assolutamente disponibile. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PMS studiato per gestire l'intera attività del Property Manager, con funzionalità approfondite nei vari argomenti. Menu completo #### Cons Alcune funzionalità ancora da sviluppare, ma anche un punto di forza perché l'azienda è molto attenta a recepire le esigenze di sviluppo del cliente. --- ### Óptimo precio calidad - Overall rating: 5/5 - Reviewer: Vitor O. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Facil de usar y con el nuevo design me parece mucho más sencillo #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Calidad/Precio Muy completo Tiene todas las funciones que necesito #### Cons La asistencia técnica por veces tarda un poco, pero nada grave #### Reasons for choosing Icnea El precio/calidad me ha parecido mucho mejor #### Reasons for switching to Icnea Mejor funcionamiento y mucho mas completo --- ### ICENEA - Excelente opción - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros La conexión API con varios canales, nos parece genial ya que podemos acceder a muchas conexiones con simplemente tener el formulario de ICNEA completo y con fotos. #### Cons El no poder manejar al 100% el Channel Manager, para conexiones y demás --- ### Servicio al cliente lamentable, aplicación con muchas limitaciones. - Overall rating: 1/5 - Reviewer: BORJA R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Es muy barato comparado con otros del sector, pero la aplicación y el servicio es acorde a su precio, es decir, de muy baja calidad #### Cons La aplicación es muy limitada y el servicio al cliente es lamentable, es una queja general de los usuarios, de hecho han quitado la cuenta de Google My business para que la gente no les deje reviews malos quejándose. --- ### Tienen que mejorar. - Overall rating: 2/5 - Reviewer: Lola V. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Tiene muchas carencias, no es similar a los que se utilizan en los hoteles. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Fácil de utilizar. Se aprende pronto al no ser muy complejo. #### Cons No hay avances ni mejoras con los años. En mi experiencia con otros PMS hoteleros, se ven los avances año tras año, mejoras sugeridas por los clientes. En Icnea los avances son poco significativos desde 2019 que trabajamos con vosotros. --- ### BUEN SOFTWARE PARA GESTIONAR MÚLTIPLES PROPIEDADES - Overall rating: 5/5 - Reviewer: Mercè J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Icnea es un software muy intuitivo y fácil de dominar, además tiene el channel manager integrado sin coste adicional. #### Cons La atención al cliente es lenta y con horario limitado, aunque este último punto lo están mejorando. La parte estética es muy mejorable. --- ### Un buon supporto per i Property Manager - Overall rating: 3/5 - Reviewer: Chiara D. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Sufficientemente intuitivo e facile da utilizzare. Punti forti: - periodo di formazione iniziale: permette di comprendere tutte le funzionalità di ICNEA con ottimi consigli e suggerimenti (punto dolente: mancano delle guide/video di spiegazione aggiornati). - assistenza in fase di prima installazione (i problemi iniziali sono stati risolti in breve termine e [nascosto contenuto sensibile]-il Developer che ci ha seguito- è sempre stato a disposizione risolvendo ogni dubbio). - gestione delle tariffe in base all'occupazione dell'immobile tramite calendario molto semplice e intuitiva (calendario facilmente editabile, punto dolente: grafica non perfetta ma comunque molto semplice e intuitiva). - registro proprietari: i proprietari hanno apprezzato molto, inoltre consente la gestione della contabilità in modo abbastanza intuitivo (punto dolente: molto complicata l'impostazione dei parametri di liquidazione, ma una volta impostati correttamente semplificano molto l'attività). #### Cons E' piuttosto complicato nel suo funzionamento, la grafica andrebbe migliorata (in particolare i calendari: sono piccolissimi e si possono visualizzare solo su una riga, sarebbe preferibile una visualizzazione più simile ai calendari dei portali). La parte relativa alla gestione del personale (affidamento check-in, pulizie, uscite) è poco performante e complicata da impostare, questa parte è davvero carente e meriterebbe consistenti interventi di adeguamento. --- ### Buen software a buena atención - Overall rating: 4/5 - Reviewer: mikel l. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Icnea es un software completo, fácil de utilizar y la atención recibida mucho mejor que otros softwares que he probado #### Cons Alguna función que echo de menos pero me consta que lo implementaran #### Reasons for choosing Icnea Calidad del software y la atención es muy buena --- ### La Clef Decamp - Overall rating: 5/5 - Reviewer: SEBASTIEN C. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Icnea avance avec nous pour proposer la solution la plus proche de nos souhaits #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ICNEA est très à l'écoute, ils regardent toujours pour développer les fonctions souhaitées #### Cons la traduction en français est mécanique donc pas toujours lisible mais on prends vite nos repère --- ### Gran herramienta que facilita el trabajo del día a día - Overall rating: 5/5 - Reviewer: JOSE ANTONIO S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Channel manager, sincronizaciones, emisión de liquidaciones #### Cons Sincronización con WhatsApp, error en el IVA booking --- ### Très bon rapport qualité prix - Overall rating: 4/5 - Reviewer: olivier p. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Bon suivi, bon connections,très bon personnel compétent et professionnel #### Cons Le weekend oups pas facile à joindre mais..... --- Icnea Reviews, Pros and Cons - 2026 Software Advice