icomplete CRM software


icomplete CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses. The solution helps automate the lead generation process and workflow activities for sales and marketing teams, call centers, charities and help-desk teams.

icomplete CRM offers a built-in marketing feature which sends targeted marketing messages to customers and prospects via email, text message and physical mail. An interactive template builder tool lets users create personalized emails and other promotional materials.

icomplete CRM offers team collaboration tools, which allow individuals to share opportunity details with their teams. Users can track campaign progress and generate activity statistics to measure the performance of ongoing campaigns. icomplete CRM integrates with various social media platforms such as Facebook, twitter and LinkedIn, allowing businesses to source contact details from multiple platforms and share campaign details through these platforms. Users can also measure the performance of their phone agents and record calls for quality monitoring and training.

Supported Operating System(s):
Web browser (OS agnostic)

14 Reviews of icomplete CRM

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  • December 2016

    Better Connected

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Contact with the team is excellent, any questions are quickly resolved and as we have evolved iComplete has adapted to support our individual needs. I have recommended iComplete to others and they have never ever complained so I have been confident and will remain confident to continue to recommend.

    Pros

    Client contact record all in one place

    Review Source: GetApp

    Response: icomplete.com, icomplete.com

    January 2017

    Thank you for your feedback.

  • Andrew from AutoEase

    Number of employees: 11-50 employees

    December 2016

    Icomplete CRM Voip combined system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This system has taken out our previous server based system and gives us 100% more functionality and speed coupled with the regulatory requirement we need for the FCA. With a customized process flow, connected website and automated marketing feature the icomplete system is revolutionary to the business and allows us to expand easily. We can't imagine life without it and the phone link up means that we go directly to file on screen pop ups, very impressive. A full list of every customer contact and recorded calls!

    Pros

    Easy to use, top end functionality without the cost. the telephony link up is great.

    Cons

    Cloud based so reliant on internet connection which fortunately these days is very good.

    Review Source: Capterra
  • KIERAN from FALKIRK FC

    Number of employees: 51-200 employees

    December 2016

    FALKIRK FC MARKETING

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great service which has greatly enhanced our ability to engage with our customer base. The support staff who is a joy to work with and is extremely creative with all our content and works well to my demanding deadlines.

    Pros

    The team at I Complete
    The layout and format of emails

    Review Source: Capterra
  • james from Quinola Mothergrain

    Number of employees: 2-10 employees

    December 2016

    small business CRM system that ticks most of the boxes required by a small business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using iComplete for 4 years now, and it was a huge improvement on the excel spreadsheet we used to use! It is very affordable, super easy to use and their help desk answers emails (and the phone) rapidly, so if you do have any problems you they are quickly resolved. If you use marketing e-shots they can be sent from the system by various tags eg customers, bloggers, packaging suppliers etc. It also keeps a record of all emails sent by producing a unique code for every person in the database, which makes finding old emails pretty quick. The task function sets you up reminders and percentage of completion rather than having a desk covered in post its. Would definitely recommend this for any small business and we are still very happy with it despite having grown to over £1m revenues

    Pros

    web based, easy to use, great customer service based in UK

    Cons

    e-marketing templates a little clumsy, database segmentation based on tag search could be more flexible, would be useful to have off line version on local hard drive for travelling

    Review Source: Capterra
  • December 2016

    A world beating CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The i-complete CRM has changed the way I run my company. It is not only extremely simple to use, it is fast, efficient and saves a fortune on telephone costs, staff time and work load. You can simply achieve more with the same staff. The way we use it has increased the performance of our sales staff by 100%, and the flexibility of the system allows you to keep in touch with what is happening in your company where ever you are, even on holiday abroad.

    Pros

    VOIP means all documents are stored safely on cloud and you have access whenever or wherever you want.
    Call recording means you never miss a call and can always check what you said to someone or what was said to you.
    Automated individual emails save massive amounts of time.
    No other CRM has voice recording integration.
    No other CRM has missed call forwarding or ansaphone.
    No other CRM has tagging (client identity and rating system)
    Loads more feature included.
    Very inexpensive and easy customisation.

    Cons

    Lacks notification for incoming emails, but then no other CRM has that either

    Review Source: GetApp
  • April 2014

    Perfect product - perfect support - perfect price. Perfect!

    Quality
    Support
    N/A

    My enthusiasm for icomplete CRM is genuine, since using icomplete there is no question that the software has helped my business go from strength to strength. icomplete has increased my ability to respond to all new enquiries and turn these around into sales. The system enables me to be so organised – this means that I can manage new enquiries, respond quickly and without forgetting. This in turn has given my customers increased confidence in my ability to service their guitar buying needs. How it helps us icomplete created a website enquiry form for my new website so that all enquiries received are automatically entered as a contact into my icomplete account. This is a brilliant extra feature which not only tags these contacts in icomplete as ‘website-enquiry’ but also sends the person enquiring an automated email response from me to thank them and letting them know I will be in touch. Why we would recommend The brilliant support I receive from the team at icomplete really has helped me keep my business on track. The team respond quickly and keep me updated and willingly help me with any user issues I have.

    Review Source: GetApp
  • Derek from The Alternative Board (Lanarkshire)

    Number of employees: 11-50 employees

    April 2014

    Easy, Efficient and Effective

    Quality
    Support
    N/A

    A very intuitive, practical and productive tool which is very effective for my customer contact, task management and e-marketing. I have spent too much time and wasted too much money on more expensive systems in the past which suggest more functionality but actually are difficult to use and too complex for many SME's. I would recommend this as an ideal solution to SME's owners who want to take control of their CRM and get competent and effective right from the off.

    Review Source: GetApp

    Response: icomplete.com, icomplete.com

    April 2014

    Thank you for your feedback and in recommending our service to other SME's.

  • March 2014

    Not impressed

    Quality
    Support
    N/A

    Not impressed. Pipeline management - once subscribed you are told there is a £200 fee to set this up Auto feed response from website - you have to completely redesign your web form to fit icomplete - not easy as its made out and they charge you £99 for the pleasure. Yes you can store your contacts in the same way you can in access, Yes you can set tasks and reminders the same way you can in outlook, if you sign up to voip you can call straight from the solution - a nice to have not a necessity. Initial training was an hour of my life I will never get back eventually told to watch the tutorial videos that I got more from. Nice company to deal with? Not really. Clare's great the others just wind me up the wrong way once onboard they just want to sell extras to you quite annoying.

    Review Source: GetApp

    Response: icomplete.com, icomplete.com

    April 2014

    Howard I am so sorry to hear that you were unhappy with the icomplete service. We do take negative reviews very seriously and this will be passed back to our team to improve our customer care process.

  • December 2011

    A start up company

    Quality
    Support
    N/A

    We are a small company using two people in remote locations to contact around 1000 retailers nationwide. icomplete allows us to maintain a database, organise tasks to send out samples and keep in touch with contacts. More importantly for us, we are inexperienced in these fields and icomplete has helped us learn the system as we go along. It is also easy to develop new tags to sort our database as our needs become clearer.

    Review Source: GetApp
  • November 2011

    Creative Investor

    Quality
    Support
    N/A

    The system is very easy to use and great for our medium size business. The setup process was seamless and Myles was very helpful in getting all of our data loaded and organised. All of our team have gotten to grips with the system straight away and it provides all the features we need compared to other databases that had lots of features we would never use.

    Pros

    Ease of use, tagging is excellent and very easy to use, suggestions box is a nice touch, very easy to check client status.

    Cons

    Loading data lists could be easier but once we had done it a couple of times its fine.

    Review Source: GetApp
  • November 2011

    iComplete

    Quality
    Support
    N/A

    Fantastic - time saving and great investment

    Pros

    All contacts in one place, all staff able to access data at once

    Cons

    Nothing to dislike

    Review Source: GetApp
  • October 2011

    iComplete Review from a Renewable Energy Installation Company

    Quality
    Support
    N/A

    It suits my needs very well. I had and existing database of c.4000 customers and iComplete helped me import these successfully. The system is very customisable and gives me the ability to create my own 'tags'. This is great for tracking customers in a number of different ways. A method of 'rating' them by percentage means that it's easy to see who's currently of highest importance.

    Pros

    Easy to use - intuitive. Friendly, professional customer support. Customisable. Good VOIP integration.

    Cons

    None found yet.

    Review Source: GetApp
  • September 2011

    icomplete Review. The Conference Bureau.

    Quality
    Support
    N/A

    iComplete is a CRM tool that is easy to navigate. It stores information in a logical format. Uploading client files & emails is very simple. It is quick to learn and quite intuitive.

    Pros

    Good reminder system for required customer contact. Easy access to client history & stored files. Quick & easy to learn. Useful extras - including client dispersal mapping.

    Cons

    Sometimes editing existing notes causes the contact file to close. I have to exit using F5 and re-open the file.
    I sometimes find the note field defaults to double line spacing which I cannot correct.

    Review Source: GetApp

    Response: icomplete.com, icomplete.com

    April 2014

    Thank you for your feedback Angela this issue regarding exiting notes section and pressing F5 for refresh was a browser related issue which has now been addressed.

  • September 2011

    IComplete

    Quality
    Support
    N/A

    I like icomplete because it makes admin so much easier and exciting to do!!

    Pros

    IComplete is a quick, easy and safe way to store and upload data.It is accessible from anywhere in the world and I like that everything is in one place, eg. calendar, contacts, files tasks etc, it makes it so easy to keep track of data.

    Cons

    I haven't as yet found anything that i don't like about icomplete.

    Review Source: GetApp
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