illumin
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Most Helpful Reviews for illumin
1 Review
Eric
Non-Profit Organization Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Couldn't do my job without Illumin
Illumin provides a means to bring an extra level of reference service. My users like the ease of browsing and the Knowledge base bibliographies section of illumin is a huge hit with them.
PROSI had a staff of 3 that was reduced to just me. Illumin made sure that all reference requests were captured and answered; while making the information found to answer the question available for future requests. Moreover, I am able to generate bibliographies from these answered reference requests which are browsable through a hierarchical category thesaurus as well as keyword searchable.
CONSI usually provide a bespoke level of service to my requesters. While illumin has a good finished product, there are times that I would like that extra gloss. I have been told how I provide a very bespoke level of service
Reason for choosing illumin
Customer and technical support with Softlink's Liberty product.
Vendor Response
Hello Eric, Thank you so much for taking the time to review illumin and provide us with your feedback. Softlink is very proud of illumin and we are delighted it has proved to be of great benefit to you as you manage a significant workload as a solo librarian. We look forward to continuing a great partnership with you as illumin, like all innovative technology continues to evolve to meet your future needs. Once again thank you for your review. The Softlink Team
Replied August 2019