All Inbenta Reviews
1-13 of 13 Reviews
Sort by
Anonymous
1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2023
I like it because it's very easy to use
I describe my experience with ibenta being a very easy to use application and I use it daily and recommend it to many
PROSI like the ease of use and without many difficulties
CONSthe ibenta app should have more functions and be free to reach more users
Tina
Non-Profit Organization Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
I highly recommend Inbenta to improve your customer experience
The Inbenta team is wonderful to work with. They do a lot of hand holding when needed while also providing the tools to get the system up an running on your own. I especially appreciated their working directly with our integration team. They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent.
PROSThe Inbenta software platform has everything you need to improve your customer experience. We were looking for a software company that provided a chatbot to answer the most common questions asked by our customers. We wanted to lighten the load of our customer service staff who spent a lot of time answering the same routine questions multiple times a day. Inbenta provided a solution to that problem with an AI chatbot and messenger that gave us that and more. The chatbot handles the common questions in a Q & A prompt based system according to customer input and also provide a more "human like" dialogue response system. What's extremely useful is that the customer doesn't get "stuck" with just interacting with the bot. Due to different ways a person may ask a question, their specific needs or language barriers, the bot can also escalate to a human representative, which allows our customer service staff to take over whenever needed. This is definitely a win-win. Our staff handles the more non-routine questions and our customers get responses to their more general questions quickly and efficiently.
CONSThe software definitely has a learning curve, but it has so many well built features it is completely understandible.
Vanessa
Leisure, Travel & Tourism, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Useful AI Chatbot and Live Chat Integration
Overall, we've had great success with the Inbenta chatbot. By providing basic answers to common user questions, it has freed up our call center agents to handle more complex inquiries and transactions.
PROSThe Inbenta chatbot has been an incredibly helpful tool for our platform. It's allowed us to communicate easily with our customers, providing fast responses to common questions that may have otherwise been calls made to our contact center. The natural language capabilities made it easy to set up, and the linguistic tuning allows us to optimize as much or as little as we need. The lexicon is also very helpful, because there's less work for our team when adding modals and we can pull from that extensive library of terms. We also integrated the automated chatbot with our live chat software, and that has worked pretty well for our team, and the agents have found it easy to use.
CONSFor the most part, Inbenta is easy to implement and use. There could be some backend enhancements to make features more convenient. For example, we would love the ability to publish one or two pieces of content, rather than publishing the entire knowledge base. This would allow for updates to be made more quickly in real time, but also let us continue editing other intents without the fear that they'll be published live before they're ready.
David
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Excellent Chatbot and AI Solution
Overall I've had an excellent experience with Inbenta and the Customer Service. They're always available and haven't ever left me hanging.
PROSImplementation was very easy and straight forward and management after implementation has been a breeze.
CONSThe GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when.
Johan
Food & Beverages, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Inbenta in the Retail Market
AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone call / email away. With Support within our timezone - we can have face to face support contact
PROSIntegration into our system was seamless, and ease of use - easy to train staff
CONSWe have nothing to report on in this segment - we are truly happy with the product, its business value and the business case was an easy sell.
Reason for choosing Inbenta
Ease of use, Support and the product has all the current functionality - even BOTS !!!
Vendor Response
We really appreciate the time and effort you took to review our products and services Johan. We're happy to know that you're fully satisfied with us!
Replied January 2021
Brenda
Security and Investigations, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Inbenta Review
Tech Support from Inbenta has been excellent and very responsive to my questions and requests.
PROSI like the ability to provide user friendly information to our customers on our products via our website at any time of the day or night.
CONSI am new to administering this tool. Learning the system and understanding how to adjust answers to provide a desired outcome has been a challenge for me.
Reason for choosing Inbenta
I was not involved with the choosing of this product so unfamiliar with what other options were considered.
Vendor Response
Thanks for taking the time to review our products and services Brenda, we really appreciate it! We hope you'll enjoy administering this tool, don't hesitate to contact our support team should you need any help.
Replied January 2021
Kei
Information Technology and Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
AI chatbot with semantic search engine
Inbenta AI chatbot responds highly accurate answers to endusers' questions even without pre-training by yourself. Moreover, it has customer portal, 3D avatars, RESTful APIs for integration, and so on.
CONSsimplified customer portal for specific use cases
Daniel
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Wonderful producr
wonderful customer service, top tier support and they are responsive and provide a fantastic product.
PROSThe chatbot saves some much time and gets answers with little labor from humans. The bot lets you focus on important issues and helps mitigate support cases. Highly recommend Inbenta!
CONSno issues noted, its a great product. The set up can be a little intimidating and the FAQs could be a little more user friendly but the support team at Inbenta makes up for that with excellent hands on help with implementation.
Jelle
Computer Software, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2022
Inbenta is one of my favorites!
My overall experience is just great.
PROSWorking with Inbenta has been very easy, including setting it up. The UI is simple and great. Has been a great addition of software in my team.
CONSEven though the UI is great it could use more functionalities. Besides that I can't think of anything.
Charlie
Information Technology and Services, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2020
Great product and partnership
inBenta is always looking for ways to improve their software. They are a great partner to work with and always available to customize based on client requirements.
CONSHaving access support line that is available in multiple time zones globally
Reason for choosing Inbenta
Functionality, ease of use of technology and flexibility
Vendor Response
Thank you for your review Charlie, we really appreciate it!
Replied January 2021
Tanguy
Verified reviewer
Insurance, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Un éditeur très adapté à nos besoins.
Meilleure visibilité web par le référencement SEO friendly, diminution des appels à faible valeur ajoutée, permet de bien mettre le pied à l'étrier des solutions conversationnelles sans besoin d'un background technique.
PROSUn lexique de base très développé qui fait que l'on peut atteindre très facilement 80% de compréhension, pas besoin de devoir gérer une couche sociale, des synonymes, ... tout est "compris de base et en constante évolution". C'est une solution, ou plutôt une galaxie de solutions, en évolution permanente. et capable de gérer une très grande base de connaissance
CONSMoins puissant, de prime abord, pour comprendre deux intentions ou une intention + un contexte dans la même expression.
Reason for choosing Inbenta
Présence forte dans notre secteur d'activité avec compréhension native de nos termes clés; facturation à l'usage; souplesse de mise en place.
maria belen
Insurance, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Herramienta muy intuitiva, excelente gestión de mails, buscador muy potente
Excelente
PROSLos informes y la información que se obtiene de ella
CONSSi se necesita algún informe ad hoc, es bajo presupuesto
Reason for choosing Inbenta
Versatilidad, intiuitiva...
Morgan
Information Services, 5,001-10,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Great customizable chat bot
Very flexible, clearly written documentation and SDK
CONSThe concepts were a little difficult in the beginning.
Reasons for switching to Inbenta
Flexibility, Natural Language Processing
Vendor Response
Thank you for your review Morgan, we hope you keep enjoying using our products and services!
Replied January 2021