# Inception CRM Software Reviews, Demo & Pricing - 2026 > Review of Inception CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/inception-crm-profile --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / Inception CRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/inception-crm-profile/reviews/) # Inception CRM 2026: Benefits, Features & Pricing Wondering if Inception CRM is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Inception CRM 4.7 [(24)](https://www.softwareadvice.com/crm/inception-crm-profile/reviews/) Pricing Starting at €50.00 per month ### About Inception CRM Inception CRM is a customer relationship management solution for pharmaceutical and life science companies that supports the planning, reporting and analytic needs of the field and remote sales representatives and their managers. It is optimally designed for pharmaceutical companies who need to coordinate the work of multiple business units and territory sales teams. It supports the work of primary and specialty care (Rx) sales representatives as well as OTC pharmacy sales teams, and Key Account Managers. The system’s granular configuration options enable companies to support the unique business processes of each business unit and sales team while unifying data management and reporting across the entire sales organization. Application features and data visibility can be managed according to a user’s needs and role permissions. This means that users won’t see features that aren’t relevant to their business processes, and data (both customer and team activity data) can be displayed or hidden based on what they need to see. The basic features available to all users, regardless of their business roles, include the ability to find customers and view their details, add new custome... rs and update customer information, schedule and report activities and calls and personalize the application interface and manage their own access, among other settings. Additional modules and features are enabled and configured according to the needs of individual sales teams and their users. These include modules for cycle activity planning; pharmacy order management; sample and inventory management; expense reporting; contracts and customer consent management; accessing approved media and closed-loop marketing presentations; hosting remote meetings and presentations; tracking performance and sales progress via dashboards and reports. Inception CRM is provided as a hosted service (SaaS) and delivered via native client applications installed on Apple, Android and Windows devices. Users can access their accounts on multiple devices, and most usually do. Sales reps typically use both tablets and smartphones, while sales managers and key account managers access the system on their Windows laptops, where they can more comfortably perform their work, using their phones only in the field. The Windows app works offline and is ideally suited to power users who need to do deep data analysis. It is fully integrated with MS Office, allowing users to export data (according to permissions). While each native app contains its own reports, a separate browser-based platform is available for online dashboards and reports, which can be exported to MS Excel and other MS Office formats. Inception CRM also has an integrated web browser-based eLearning platform that can be used for product and sales training as well as pharmacovigilance training. Inception CRM is vendor-supported solution. This means that each customer has their own dedicated account manager who supports them with training, user onboarding, and system administration. Account support is provided within the context of a monthly service pool, which is fixed according to the terms of the service agreement, and can also include custom report creation as well as remote IT support. Client CRM administrators can also manage the system independently (after training) to fulfill key support objectives without depending on vendor assistance. System administrators can configure a wide range of system parameters, including data loading and data management; user account set up and configuration; customer data attributes; configuration of activity types and workflows, and call reports; media file publishing and distribution; management of pharmacy order templates and workflows; rules for samples distribution; and configuration of cost centers, expense types, and expense reporting templates, among many other settings. Wondering if Inception CRM is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## Inception CRM User Interface ## Popular Inception CRM Alternatives Main Product Inception CRM 4.7 [(24)](https://www.softwareadvice.com/crm/inception-crm-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.94Value for money - 4.65Customer support - 4.67Functionality Pricing Starting at €50.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4465)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18786)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6978)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(601)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.79Value for money - 4.80Customer support - 4.70Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [Ploomes CRM](https://www.softwareadvice.com/product/449937-Ploomes/) 4.9 [(441)](https://www.softwareadvice.com/product/449937-Ploomes/reviews/) Ratings Breakdown - 4.78Ease of use - 4.66Value for money - 4.69Customer support - 4.79Functionality Pricing Starting at $22.00 per month Get Price ## Inception CRM Pricing and Plans Starting price: €50.00 per month Free Trial Free Version Basic €50.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Inception CRM Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of Inception CRM Activity Dashboard Alerts/Notifications API Campaign Management Contact Management Customizable Fields Customizable Reports Data Import/Export Document Storage Drag & Drop Email Templates Forecasting Interaction Tracking Lead Management Lead Qualification Mobile Access Reminders Sales Reports Third-Party Integrations ## Inception CRM User Reviews Overall Rating 4.7 Ratings Breakdown 5 71% 4 25% 3 4% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.9 Customer support 4.7 Functionality 4.7 Yiannakis M. Verified reviewer Pharmaceuticals 1001-5000 employees Used monthly for more than 2 years Reviewed April 2022 On the hunt for a CRM. 5 Inception CRM provides a real-time "helicopter view" of your salesforce activities in the market, and/or a micro-analysis of a specific activity where and when needed. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Features are aligned with the company's expectations. Above all, the people behind this software understand the complexities of the pharma market and they quickly adapt to the ever-changing environment. Cons: Hard to say as I cannot recall encountering any important drawback. Reasons for choosing Inception CRM The business offer was fair and it addressed in a very satisfactory way all specifications set by the Company. Vendor Response Thank you for your review, Yiannakis! We're glad to know Inception CRM meets the complex needs of your company and provides you with useful insights into your sales teams' performance. Replied April 2022 Read More DR Dorota R. Verified reviewer Medical Devices 11-50 employees Used daily for less than 12 months Reviewed April 2024 The best CRM for pharma and medical devices sales 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: One of the standout qualities of Inception CRM that I deeply appreciate is its intuitiveness and ease of use, which is crucial for our fast-paced work environment. The platform is designed with a clear, user-friendly interface, making it accessible for all members of our team regardless of their tech proficiency. Inception CRM is robust, featuring modules that are specifically tailored to meet the unique needs of our medical devices industry—particularly the Tasks, Warehouse and Orders modules. These modules streamline our operations by integrating essential functions that manage inventory and track orders in real-time, directly impacting our efficiency and ability to serve our clients promptly. Another feature that significantly enhances our operational capability is the Inception CRM’s Planner. It's a very well implemented tool for our sales representatives, providing them with the necessary resources to organize their daily activities, follow up on leads, and manage customer interactions with ease. The reporting capabilities of Inception CRM deserve special mention. The reports are not only detailed but also offer advanced feedback that helps us understand the dynamics of our entire company’s teamwork. These insights are invaluable as they inform our strategic decisions and highlight areas where we can improve processes or capitalize on strengths. Lastly, the implementation process of Inception CRM was seamless, thanks to their proficient IT and support team. The team was incredibly supportive and proactive in ensuring that the CRM integrated smoothly with our existing data and systems. Their ongoing openness to help and address any of our concerns post-implementation has made a significant difference, allowing us to make the most out of this powerful tool. Their commitment to customer service truly enhances the overall value of Inception CRM for our company. Cons: In the first few days, some of Inception CRM's more advanced features may not be fully intuitive to new and non-technical users. Although our entire team learned how to use the system very quickly, some needed a little more time to do so. Vendor Response Thank you for your superbly detailed review, Dorota! We appreciate your positive feedback and take seriously the need to make all features, even the more advanced ones, completely intuitive for new and non-technical users. Thank you! Replied May 2024 Read More VR Verified Reviewer Pharmaceuticals 10000+ employees Used daily for less than 6 months Reviewed April 2022 Inception CRM review 3 it does the job of call recording adequately. Ratings Breakdown 4 Ease of use 3 Customer support 3 Functionality Pros: Plenty of drop down menus, easy to progress from page to page, fairly quick call recording Cons: Customer search and filter options poor; how to add new customers? Vendor Response Thank you for your review! We're sorry that the app isn't working as well as it could for you. Based on your comments, it sounds like you could use a quick tutorial on how to use the search filters, as well as a bit of additional training on how to add new customers. Please reach out to your manager or team lead for support or feel free to contact us directly through your account manager. We'll be happy to offer you some additional instruction, as well as useful tips to make your experience better. Replied May 2022 Read More VR Verified Reviewer Pharmaceuticals 11-50 employees Used daily for more than 2 years Reviewed March 2022 CRM implementation 5 Ratings Breakdown 4 Ease of use 5 Customer support 5 Functionality Pros: The software is easy to use and easy to understand. easy to find sales data. Comprehensive system for evaluating work efficiency. The most important function in the product is the evaluation of sales and visits. The economic components of the software such as the calculation and the logbook are also important, it is well processed. Cons: When the software is mastered, it can be overlooked. It is sometimes slower due to the volume of data processed. If it would be possible to link sales to the doctor's location, I would welcome such a possibility. Vendor Response Thank you so much for this review! It is definitely possible to link pharmacy sales to prescribers in Inception CRM. If you know the pharmacy where a prescriber's patients are typically filling their prescriptions, you can link them together easily using the "Linked Pharmacy/Doctor" function (on Windows) or "Relations" function (on iOS/iPadOS/Android). Once you do that, you'll be able to see the source of your prescription sales in the sales reports. Please get in touch with your account manager to make sure this feature has been enabled for you -- if not, our team will be glad to set it up for you and show you how it works. Your account manager will also be glad to coordinate with your IT support to make sure there are no device issues affecting the speed and performance of data processing when you're working with larger data volumes. Replied April 2022 Read More PJ Paven J. Verified reviewer Pharmaceuticals 10000+ employees Used daily for more than 2 years Reviewed April 2022 Glenmark HPM Review - Paven Jumbu 4 Excellent - Easy to use and excellent support if any issues arise Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Helps plan and manage priorities with individual customers /accounts Cons: Perhaps could improve on adding new identified HCPS Vendor Response Thanks for your review, Paven! We're glad you find the app helpful and easy to use. Adding new customers in Inception CRM is super easy, but it can take some time before they show up the live system due to external review processes. This is the case especially when your requests are being processed by a commercial database provider who needs to review and approve any changes before they appear in the CRM system. Replied May 2022 Read More VR Verified Reviewer Pharmaceuticals 11-50 employees Used daily for more than 2 years Reviewed April 2022 strong analytics , daily evalution of efficiency, visits - on target, results vs individual plan 5 I am satisfied Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: quick view on the dashbord - all the information I need for the day Cons: I would like to have more integration with small wholesalers Reasons for choosing Inception CRM better fit Vendor Response Thank you for your review! Your feedback is important to us. We are working to extend our integrations to cover the needs of our customers in each market. If there is a specific wholesaler you would us to integrate with, please let your account manager know. We'll be glad to look into any options that are available to us. Replied April 2022 Read More LZ Ladislav Z. Verified reviewer Pharmaceuticals 11-50 employees Used daily for more than 2 years Reviewed March 2022 CRM Medochemie 4 This CRM system, when properly designed, is able to assist in regional analyses and help in the optimization of processes in the field. Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: This CRM system is very resistant to unwanted user interference Cons: High performance requirements for nooteboks Reasons for choosing Inception CRM Complexity of the system - the necessary modules work well together. Reasons for switching to Inception CRM This system has significantly better analytical, user and usability for sales support. It contains modules that the previous system did not contain - sales, contracts, TBP, TO, cash journal.... Vendor Response Thank you for your review, Ladislav! We value your feedback. Your account manager will reach out to you soon to find out how we can make Inception CRM work even better for you. Replied March 2022 Read More SD Scaley D. Verified reviewer Pharmaceuticals 51-200 employees Used daily for more than 2 years Reviewed March 2022 Inception CRM Review 5 Really helped me manage my area with all my customers, documents in the right CCG's Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use on my laptop & phone. Especially the phone because I can use the software without wifi Cons: Maybe use it off line in the future, But it is an excellent system Vendor Response Thank you for your review, Scaley! We're actively looking into expanding the offline capabilities of the phone and tablet apps. Please let your account manager know what features you think we should focus on to make the phone app work even better for you. Replied April 2022 Read More VR Verified Reviewer Food & Beverages 2-10 employees Used daily for more than 2 years Reviewed April 2022 Nutristar 2022 5 Very good Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: User friendly, intuitive, very nice graphic, good vendor support, Cons: More integration, better value for money Reasons for choosing Inception CRM User friendly Vendor Response Thank you for your review! We are actively working to expand the integration options available to our users. Please get in touch with your account manager to let us know what you would like us to focus on! Replied April 2022 Read More VR Verified Reviewer Veterinary 2-10 employees Used daily for less than 2 years Reviewed April 2022 e-VET 2022 5 Provides a very good overview of sales force activities, clear results and segmentation. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The system is clear and allows you to work with customers, sales data. Export options and sales analysis are important. Cons: Requires training and a motivated user / administrator. Reasons for choosing Inception CRM good price / performance ratio. Reasons for switching to Inception CRM It did not provide the ability to process sales data, it was just an intelligent overview of contacts. Vendor Response Thank you for your review! We're glad the system supports your needs. Replied April 2022 Read More Showing 1 - 10 of 24 Reviews [See All Reviews](https://www.softwareadvice.com/crm/inception-crm-profile/reviews/) ## Other Top Recommended CRM Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (251) Recently recommended **88** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18786) Recently recommended **83** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **52** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (501) Recently recommended **50** times Stuck Between Options? Our experts can help you compare Inception CRM with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice