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> Reviews of NiCE CXone. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if NiCE CXone is a good fit for you!

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NiCE CXone Reviews

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# NiCE CXone Reviews

## Reviews Summary

## Overall Rating

4.2

* * *

## Ratings Breakdown

5

(272)

4

(206)

3

(70)

2

(19)

1

(14)

## Secondary Ratings

Ease-of-use

4.2

Customer Support

4

Value for money

4.1

Functionality

4.1

* * *

### Pros

"The product is flexible in its support of the various contact center workflows, from scripting in Studio, CXone WFM, Quality Management, and Analytics."

"It significantly simplifies handling multichannel interactions—voice, chat, email—within a single dashboard."

"I always like the ability of going back and listening to any call if need be."

### Cons

"RTA and reporting functions are so basic and universal that it’s unacceptable when they don’t work."

"Some of the reporting sometimes seems "off" or makes supervisors question if we're understanding how the parameters are defined. "

"There's an interval report in the Performance Management section, but if you enter a range beyond 1 day, the interval data is in aggregate, which is to say, pretty much useless."

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NiCE CXone Reviews, Pros and Cons - 2026 Software Advice