5
4
3
2
1
Ease-of-use
4.2
Customer Support
4
Value for money
4
Functionality
4.1
"Overall, the experience has been great. Especially on the analytics part, it helps me with identifying key areas I should be concentrating on so my team can be effective in their role."
"The Product itself is quiet robust. Ease of use and ease of access is wonderful and adds a lot of flexibility to the workforce."
"Support of NICE is amazing and agents would need a very minimal to no training. The screen is slick and intuitive and hardly see any crashes."
"Sometimes it would show "Call refused" when no alert came through, which was frustrating for someone in a call center."
"There is no backup or failsafe when there is an outage. There are days that go by where people have continual issues logging in and clearing cache and cookies SHOULD fix, but does not."
"NiC tends to run into an error when agent is on high avail then a call suddenly comes in, it gives an agent leg error. There are times that customer could not hear agent on the other line yet or vv."
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