# NiCE CXone vs LiveAgent - 2026 Comparison - Software Advice > NiCE CXone vs LiveAgent - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/vs/liveagent --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / NiCE CXone vs LiveAgent Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated July 7, 2026 # NiCE CXone vs. LiveAgent: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated July 7, 2026 # NiCE CXone vs. LiveAgent: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Starting Price $110.00per month Free trial Free version Pros: - Ease of Use - Employee Management Cons: - Call Handling - Reporting Who uses NiCE CXone Based on 581 reviews - Popular among: Enterprise organizations - Most common industries: Finance & Accounting (20%), Retail, Consumer Goods & Services (15%) and IT & Software Development (13%) - Top use cases: Call Center (14%), Customer Service (9%) and Contact Center (7%) 66% of users recommend this product [](https://www.softwareadvice.com/crm/liveagent-profile/) [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Starting Price $15.00per month Free trial Free version Pros: - Customer Support - Live Chat Cons: - Email Management - Call Management Who uses LiveAgent Based on 1786 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (23%), Retail, Consumer Goods & Services (13%) and Professional Services (12%) - Top use cases: Live Chat (25%), Help Desk (19%) and Customer Service (19%) 88% of users recommend this product [](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) NiCE CXone 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) [](https://www.softwareadvice.com/crm/liveagent-profile/) LiveAgent 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.2 Based on 581 reviews Ease of use 4.2 Value for money 4.1 Customer support 4.0 Functionality 4.1 4.7 Based on 1,786 reviews Ease of use 4.6 Value for money 4.6 Customer support 4.7 Functionality 4.6 Looking for better customer support? Ask an advisor for high-rated alternatives Looking for better customer support? Ask an advisor for high-rated alternatives Looking for better customer support? Ask an advisor for high-rated alternatives ## User interface * * * ## Key features Features selected based on 2,367 reviews from Call Recording * * * Autoresponders N/A Call Logging 4.5 Call Monitoring 4.5 Call Recording 4.7 Call Routing 4.7 Call Scripting 4.4 Autoresponders 4.5 Call Logging N/A Call Monitoring N/A Call Recording N/A Call Routing N/A Call Scripting N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ SAP Customer ExperienceNot enough reviews ](https://www.softwareadvice.com/crm/sap-customer-experience-profile/)[ LogMeIn ProNot enough reviews ](https://www.softwareadvice.com/patch-management/logmein-pro-profile/)[ LogMeIn CentralNot enough reviews ](https://www.softwareadvice.com/remote-monitoring-and-manageme/logmein-central-profile/) [ Shift4ShopNot enough reviews ](https://www.softwareadvice.com/ecommerce/3dcart-profile/)[ BigCommerceNot enough reviews ](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/)[ ProjectManagerNot enough reviews ](https://www.softwareadvice.com/project-management/projectmanager-profile/) ## Reviews * * * CN Carli N.SchedulingConsumer Goods, 51-200 employees "I always like the ability of going back and listening to any call if need be." Apr 14, 2026 CP Cara P.Access to Services Section ManagerCivic & Social Organization, 51-200 employees "Some of the reporting sometimes seems "off" or makes supervisors question if we're understanding how the parameters are defined. " Mar 5, 2025 VR Vishal R.Customer Support ExecutiveElectrical/Electronic Manufacturing, 1001-5000 employees "According to my experience live agent help us in providing the best customer support for our company and create a good relationship with our clients all over the world wearable to respond to complaint tickets just in few minutes" May 8, 2026 LD Lukáš D.CEOSecurity and Investigations, 11-50 employees "Email response times are frustratingly long, and the absence of phone support or screen-sharing options makes resolving complex issues unnecessarily slow." Apr 30, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Ringover vs NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/vs/ringover/)[Amazon Connect vs NiCE CXone](https://www.softwareadvice.com/call-center/amazon-connect-profile/vs/incontact-hosted-call-center-software/)[Salesforce Sales Cloud vs LiveAgent](https://www.softwareadvice.com/compare/2764-Salesforce/vs/109980-liveagent/)[Zendesk Suite vs LiveAgent](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)