iNexus by NexInteractive is a cloud-based call center solution, which provides users tools and functionalities that help them to manage their business operations and interactions with the customers. Key features include inbound customer service, outbound dial campaigns, agent desktop and more.
Within the outbound calling functionality, iNexus detects and erases calls to mobile phones, dials several numbers from one record and includes dynamic ANI display that allows users to change what call recipients see on their caller IDs. The solution also includes predictive dialing capabilities that help users filter out records that don't meet specific criteria.
Using IVR, ACD and ANI data, iNexus routes calls to specific agents based on the type of inquiry and the number called. The solution also features 'SuperScripter' that allows users to create, modify, tests and deploy call center scripts.
Services are offered on a monthly subscription basis that includes support via phone, email and online FAQs.
Dennis from Business Supplies and Equipment
The easy access to the program allowed for anyone to make productive use of it. From the dialer's functions to the phenomenal connection and support, it's an essential for helping our clients.
At times it appeared that the servers became unresponsive, which caused a bit of downtime and the support was to the point, just the response time could be better.
David from Collective Solution
Employees number: 201-500 employees
Real time statistics, end of day easily generated reports and monthly data insights.
We used this dialer with a team of +/- 25 agents and 2 administrators, being me one of the admins. The dialer has two modes: Predictive and Manual. The predictive mode searched through the numbers until it landed in a call regulated by the Time Zone you activate (to avoid calling outside business hours), which was fantastic when it came to conversion rate (call to talk) but it would skip a lot of numbers that couldn't land on a call. Meanwhile the manual mode allowed the agent to dial on his own the numbers, hence this could result in many N/A, disconnected or RNA calls. In addition to the 2 dialing modes, the dialer had access to a dashboard which displayed which agents were on a call and which ones weren't, which agents were overbreaking, which ones were in ACW... all this in real time which was something really great. The calls could be listened to "live" or could be looked up by phone number as a recording, nice feature for QA. The leads were very easy to load through a CSV Excel spreadsheet and the reports were generated customized depending on your business needs. Last but not least, the user interface was very user friendly and their support team was available either through call or through Skype whenever you need tor each out.
When switched to the Predictive mode, this dialer required a huge lead pool - over 10K records minimum. Otherwise, it would remain "spinning" and the agents wouldn't land any calls because of the automatic predictive settings, disabling numbers to be called more than once within a 60 minutes window. I won't advise to use this dialer for small (starting) campaigns since you'll be running out of leads too quickly.
Coletta from At Home Virtual Services
Nexus is a great tool to add information in and keep notes near, while on the phones. It also shows the latest data inputs and that is very helpful as well.
The bad thing about Nexus, is that when it does not work well, it can be slow and cause a delay on your call. Sometimes the areas are all grayed out, and you can not put information into the data fields as needed.
Caroline from G3 Marketing
I've been using NEX dialer for the past 4 years and it has the highest calling ratio in the market with a great stability so it has tripled sales in our company.