iNexus by NexInteractive is a cloud-based call center solution, which provides users tools and functionalities that help them to manage their business operations and interactions with the customers. Key features include inbound customer service, outbound dial campaigns, agent desktop and more.
Within the outbound calling functionality, iNexus detects and erases calls to mobile phones, dials several numbers from one record and includes dynamic ANI display that allows users to change what call recipients see on their caller IDs. The solution also includes predictive dialing capabilities that help users filter out records that don't meet specific criteria.
Using IVR, ACD and ANI data, iNexus routes calls to specific agents based on the type of inquiry and the number called. The solution also features 'SuperScripter' that allows users to create, modify, tests and deploy call center scripts.
Services are offered on a monthly subscription basis that includes support via phone, email and online FAQs.
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