Infobip 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Infobip

4.6

(14)

Pricing

Pricing available upon request

About Infobip

Infobip omnichannel ommunications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention.

Infobip Screenshots

Infobip Pricing and Plans

Starting price: $0.01

Free Trial

Free Version

Basic

$0.01

No plan information available

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Infobip Features

Popular features found in Email Marketing
A/B Testing
Autoresponders
Campaign Analytics
Campaign Scheduling
CAN-SPAM Compliance
Contact Management
Customer Segmentation
Email Tracking
Event Triggered Actions
Subscriber Management
WYSIWYG Editor
More features of Infobip
2-Way Messaging
Activity Dashboard
Alerts/Escalation
API
Appointment Scheduling
Audience Targeting
Audio/Video Conferencing
Automated Responses
Call Center Management
Call Recording
Call Routing
Campaign Management
Chatbot
Chat/Messaging
Communication Management
Connectivity Management
Contextual Targeting
Customer Engagement
Customizable Branding
Dashboard
Data Management
Drag & Drop
Drip Campaigns
Email Automation
Email Marketing
Engagement Tracking
Human Handover
Interactive Content
IVR
Lead Capture
Lead Management
Live Chat
Marketing Automation
Mass Texting
Message Personalization
Mobile Coupons
Monitoring
Multi-Channel Attribution
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Language
Multivariate Testing
On-Demand Communications
Performance Management
Personalization
Polls/Voting
Push Notifications
Real-time Conversations
Real-Time Notifications
Reporting/Analytics
Scheduled Messaging
Segmentation
Shortcodes
SIP Trunking
SMS Marketing
SMS Messaging
Template Management
Text to Speech
Third-Party Integrations
Video Chat

Infobip Integrations

CleverTap

LeadsBridge

Meta for Business

Creatio CRM

Pipedrive

See all 17 integrations

Infobip User Reviews

Overall Rating

4.6

Ratings Breakdown

64%

36%

Secondary Ratings

Ease of Use

4.6

Value for money

4.3

Customer support

4.4

Functionality

4.6

Have you used Infobip and would like to share your experience with others?

Darshan S.

Verified reviewer

Marketing and Advertising

501-1000 employees

Used weekly for less than 2 years

Review source

Reviewed August 2022

Best platform for Email and SMS delivery

My overall experience with Infobip is very good. I'll recommend this to everyone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about Infobip is its customer support and service. They help in integration and other required process. The UI is very good and it provides clear reporting and billing. We regularly use this for SMS, Email marketing campaigns. Also, we recently integrated WhatsApp feature.

Cons:

Nothing specific to call out in this section. Would love to have offers for old customers like us.

Sylvia W.

Verified reviewer

Financial Services

201-500 employees

Used daily for less than 2 years

Review source

Reviewed December 2020

Easy to use, once you get a hang of it

Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.

Cons:

I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.

Vendor Response

Thank you for the review!

Replied December 2020

Chin Han O.

Verified reviewer

Consumer Goods

501-1000 employees

Used monthly for less than 2 years

Review source

Reviewed November 2020

Complete Platform

So far quite smooth. No complaints is a good thing meaning it is stable. :)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Complete suite of email, sms, push notification features.

Cons:

Cost slightly high. Huge corporations can bring cost down but they need a dev team.

Vendor Response

Thank you for the review!

Replied November 2020

Giovanni b.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2024

extraordinary product

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

it's availlable in a lot of countries where we have our product.

Cons:

very big company, sometimes it forgets about the customers

Ahmad Idzuan S.

Verified reviewer

Medical Devices

10000+ employees

Used weekly for less than 12 months

Review source

Reviewed December 2021

Quite good with SMS marketing

Ratings Breakdown

Ease of use

Functionality

Pros:

Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily.

Cons:

The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization.

Vendor Response

Thank you for the review, Ahmad Iduzan! We're glad our solution has helped boost your business.

Replied December 2021

Eva K.

Verified reviewer

Telecommunications

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Outstanding Sms Marketing Platform

It's a great tool for marketing purposes, but they should improve on the response time on issues raised

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Currently using this platform for marketing SMS and push notification features for our core banking system.

Cons:

The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised.

Vendor Response

Thank you, Eva! We will forward your feedback to our experts.

Replied July 2021

Christopher T.

Verified reviewer

Logistics and Supply Chain

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2020

Easy to use product

Very comprehensive but easy to use portal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Currently only using the sms feature which is super easy to use

Cons:

The top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up

Vendor Response

Hi Cristopher, thank you for taking the time to leave a review!

Replied December 2020

Yaw Lin C.

Verified reviewer

Financial Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2020

User experience

So far so good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to implement n use One central location to manage message

Cons:

Is good Pricing structure can be more friendly

Vendor Response

Thank your for taking your time to write a review! We're glad to hear you're enjoying our solution and find it easy to implement and use.

Replied November 2020

Happy S.

Verified reviewer

Telecommunications

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2020

Infobip

VERY GOOD IT INFRASTRUCTURE

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good API System. I Easy to use and have admin panel to monitor status

Cons:

NOTHING much. THE IT infrastructure is very good

Reasons for choosing Infobip

Good support

Vendor Response

Thank you for your review, we're glad to hear you like our customer support!

Replied December 2020

Verified

Reviewer

Internet

11-50 employees

Used other for less than 6 months

Review source

Reviewed March 2021

Fast and effective interaction with customers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Allows communicating with customers across multiple channels, good for the customer data collecting and analysis, provides granular reports.

Cons:

I wish the price would be lower, the rest is perfect.

Vendor Response

Thanks for the review! We'll forward your feedback to our experts. :)

Replied July 2021

Showing 1 - 10 of 14 Reviews

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Infobip 2026: Benefits, Features & Pricing

Overview

About Infobip

Infobip Screenshots

Infobip Pricing and Plans

Infobip Features

Infobip Integrations

Infobip User Reviews

Other Top Recommended Email Marketing Software

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