--- title: "Infobip Software Reviews, Demo & Pricing - 2026" description: "Review of Infobip Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/infobip-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Email Marketing Software](https://www.softwareadvice.com/email-marketing/) / Infobip Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/crm/infobip-profile/alternatives/) # Infobip Review Custom quote Free trial 1 plan Wondering if Infobip is right for your organization? Our Email Marketing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Infobip 4.6 [(14)](https://www.softwareadvice.com/crm/infobip-profile/#reviews) Pricing Pricing available upon request ### About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey, with AI as the driving force of innovation. Through a single, natively built platform, Infobip delivers omnichannel engagement, identity, user authentication and contact centre solutions that help businesses and partners overcome the complexity of consumer communications while driving growth and increasing customer loyalty. Infobip is focused on enabling and accelerating AI adoption as it continues its transformation into an AI-first company. Infobip’s technology has the capacity to reach over seven billion mobile devices in 6 continents connected to over 10k+ connections of which 800+ are direct operator connections. The company was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić. Wondering if Infobip is right for your organization? Our Email Marketing Software selection experts can help you in 15 minutes or less. ## Infobip User Interface ## Popular Infobip Alternatives Main Product Infobip 4.6 [(14)](https://www.softwareadvice.com/crm/infobip-profile/#reviews) Ratings Breakdown - 4.64Ease of use - 4.33Value for money - 4.38Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1003)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Mobile Text Alerts](https://www.softwareadvice.com/crm/mobile-text-alert-profile/) 4.5 [(86)](https://www.softwareadvice.com/crm/mobile-text-alert-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.35Value for money - 4.61Customer support - 4.30Functionality Pricing Available upon request Get Price Alternative Product [Maropost](https://www.softwareadvice.com/marketing/maropost-profile/) 3.9 [(15)](https://www.softwareadvice.com/marketing/maropost-profile/#reviews) Ratings Breakdown - 3.93Ease of use - 3.91Value for money - 4.15Customer support - 4.07Functionality Pricing Starting at $251.00 per month Get Price Alternative Product [WebEngage](https://www.softwareadvice.com/bi/webengage-profile/) 4.5 [(32)](https://www.softwareadvice.com/bi/webengage-profile/#reviews) Ratings Breakdown - 4.44Ease of use - 4.29Value for money - 4.48Customer support - 4.31Functionality Pricing Starting at $1000.00 per month Get Price Alternative Product [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) 4.6 [(910)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.70Value for money - 4.80Customer support - 4.59Functionality Pricing Starting at $14.99 per month Get Price ## Infobip Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Pay as you go Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Infobip Features - Popular features found in Email Marketing A/B Testing Autoresponders Campaign Analytics Campaign Scheduling CAN-SPAM Compliance Contact Management Customer Segmentation Email Tracking Event Triggered Actions Subscriber Management WYSIWYG Editor - More features of Infobip 2-Way Messaging Activity Dashboard Alerts/Escalation API Appointment Scheduling Audience Targeting Audio/Video Conferencing Automated Responses Call Center Management Call Recording Call Routing Campaign Management Chatbot Chat/Messaging Communication Management Connectivity Management Contextual Targeting Customer Engagement Customizable Branding Dashboard Data Management Drag & Drop Drip Campaigns Email Automation Email Marketing Engagement Tracking Human Handover Interactive Content IVR Lead Capture Lead Management Live Chat Marketing Automation Mass Texting Message Personalization Mobile Coupons Monitoring Multi-Channel Attribution Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Marketing Multi-Language Multivariate Testing On-Demand Communications Performance Management Personalization Polls/Voting Push Notifications Real-time Conversations Real-Time Notifications Reporting/Analytics Scheduled Messaging Segmentation Shortcodes SIP Trunking SMS Marketing SMS Messaging Template Management Text to Speech Third-Party Integrations Video Chat ## Infobip Integrations CleverTap Integration rated undefined from -1 review LeadsBridge Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Creatio CRM Integration rated undefined from -1 review Telegram Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review See all 17 integrations ## Infobip User Reviews ## Infobip customer ratings - Overall rating: 4.6/5 - Total reviews: 14 ### Rating distribution - 5 stars: 9 reviews (64%) - 4 stars: 5 reviews (36%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.3/5 - Customer support: 4.4/5 - Functionality: 4.6/5 --- Have you used Infobip and would like to share your experience with others? ### Best platform for Email and SMS delivery - Overall rating: 4/5 - Reviewer: Darshan S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Infobip is very good. I'll recommend this to everyone. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The best thing about Infobip is its customer support and service. They help in integration and other required process. The UI is very good and it provides clear reporting and billing. We regularly use this for SMS, Email marketing campaigns. Also, we recently integrated WhatsApp feature. #### Cons Nothing specific to call out in this section. Would love to have offers for old customers like us. --- ### Easy to use, once you get a hang of it - Overall rating: 5/5 - Reviewer: Sylvia W. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it. #### Cons I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is. #### Vendor response Thank you for the review! Replied December 2020 --- ### Complete Platform - Overall rating: 4/5 - Reviewer: Chin Han O. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered So far quite smooth. No complaints is a good thing meaning it is stable. :) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Complete suite of email, sms, push notification features. #### Cons Cost slightly high. Huge corporations can bring cost down but they need a dev team. #### Vendor response Thank you for the review! Replied November 2020 --- ### extraordinary product - Overall rating: 5/5 - Reviewer: Giovanni b. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it's availlable in a lot of countries where we have our product. #### Cons very big company, sometimes it forgets about the customers --- ### Quite good with SMS marketing - Overall rating: 5/5 - Reviewer: Ahmad Idzuan S. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily. #### Cons The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization. #### Vendor response Thank you for the review, Ahmad Iduzan! We're glad our solution has helped boost your business. Replied December 2021 --- ### Outstanding Sms Marketing Platform - Overall rating: 5/5 - Reviewer: Eva K. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a great tool for marketing purposes, but they should improve on the response time on issues raised #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Currently using this platform for marketing SMS and push notification features for our core banking system. #### Cons The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised. #### Vendor response Thank you, Eva! We will forward your feedback to our experts. Replied July 2021 --- ### Easy to use product - Overall rating: 5/5 - Reviewer: Christopher T. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Very comprehensive but easy to use portal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Currently only using the sms feature which is super easy to use #### Cons The top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up #### Vendor response Hi Cristopher, thank you for taking the time to leave a review! Replied December 2020 --- ### User experience - Overall rating: 5/5 - Reviewer: Yaw Lin C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered So far so good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to implement n use One central location to manage message #### Cons Is good Pricing structure can be more friendly #### Vendor response Thank your for taking your time to write a review! We're glad to hear you're enjoying our solution and find it easy to implement and use. Replied November 2020 --- ### Infobip - Overall rating: 5/5 - Reviewer: Happy S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered VERY GOOD IT INFRASTRUCTURE #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good API System. I Easy to use and have admin panel to monitor status #### Cons NOTHING much. THE IT infrastructure is very good #### Reasons for choosing Infobip Good support #### Vendor response Thank you for your review, we're glad to hear you like our customer support! Replied December 2020 --- ### Fast and effective interaction with customers - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Allows communicating with customers across multiple channels, good for the customer data collecting and analysis, provides granular reports. #### Cons I wish the price would be lower, the rest is perfect. #### Vendor response Thanks for the review! We'll forward your feedback to our experts. :) Replied July 2021 --- Showing 1 - 10 of 14 Reviews Load More Reviews ## Other Top Recommended Email Marketing Software [Paminga](https://www.softwareadvice.com/email-marketing/net-results-profile/) **4.6** (33) Recently recommended **10** times [HubSpot Marketing Hub](https://www.softwareadvice.com/product/119437-HubSpot-Marketing/) **4.5** (6253) Recently recommended **8** times [emfluence Marketing Platform](https://www.softwareadvice.com/marketing/emfluence-profile/) **4.7** (51) Recently recommended **5** times [SalesAndMarketing.ai](https://www.softwareadvice.com/product/529885-SalesAndMarketing-ai/) **0.0** (0) Recently recommended **2** times Stuck Between Options? Our experts can help you compare Infobip with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice