INFOMAN SERV - Customer Feedback Management

Infoman SERV - Customer Feedback Management is a specialized tool for automobile dealerships. Its primary function is to gather, scrutinize, and respond to customer feedback. This process aids in enhancing service quality and customer satisfaction. It is particularly useful for automobile dealerships aiming to elevate their customer experience during sales and service interactions. This software enables dealerships to gather customer feedback via various channels. These include SMS, email surveys, and call center communication. Negative feedback is noted as support tickets and allocated for rectification. Tickets that are overdue are automatically escalated to ensure prompt resolution. Dealerships can set up customizable questionnaires to gather feedback before and aft...