Customization options are extensive but the ability to just 'jump-in' and start using the product right away was very easy and a big plus for us.

Gain a full understanding of what 'seamless integration' means to the vendor. I envisioned a straight pass-through of data, this is not the case.

Great tool for us to keep track of contacts, opportunities and sales. Also used for marketing communications with clients.

Running reports (they take forever and may even error out, so they have to be run again) and making groups is more trouble than it is worth.

Comprehensive CRM soution with deeper functionality, more configuration options and customization.

Good in mapping key opportunities, targeting profitable prospects marketing campaign and lead management. Highly customizable platform.

Missing a bit of functionality but with integration we've been able to push/pull data to other systems (time/billing) and marketing automation tools.

Continually run into errors or the system just logs you off in the middle of doing a task.

Make your Buyer life easier. Infor is very handy and helps you to work with all of the procurement and management tools in an organized way.

I like the grouping feature and how easy it is to set up new accounts, contacts, and activities.

I don't like how in some areas you can not cut and paste.

This interface is hard to maintain because of its custom features.

Infor CRM is fairly easy to use and intuitive enough for users to hit the ground running after 1 day. Cost effective vs. Salesforce.com.

Outstanding Outlook and Microsoft Office Integration (Outlook, Excel, Word, Sharepoint).

It does its own versioning and security, and if you understand it well, it can be your best friend. Also, with all of that, it is very SOX friendly.

Good overall CRM system. Cost effective vs. SalesForce.

Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

US Dollar

Formerly Saleslogix, Infor CRM offers a flexible customer relationship management (CRM) system for managing relationships, information and CRM. It provides comprehensive capabilities for managing sales, marketing and customer service activities and information across the enterprise. This system is suited for small to midsized businesses, mid-market organizations and departments within larger enterprises with fewer than 1,000 users.

This product's core is sales force automation (SFA), but its capabilities extend to marketing automation, campaign management, workflow automation, customer service and support and budget and revenue tracking. It offers international support and its customer base extends to multiple countries across the globe. This system offers mobile CRM capabilities, enabling users to manage accounts, contacts and opportunities all from their mobile devices.

Infor CRM offers multiple deployment options including on-premises, cloud and hybrid environments with named, concurrent, flex and subscription licenses available. The platform runs on Microsoft SQL and Oracle database servers. Integration with Microsoft Exchange, Outlook and Lotus Notes is available.



LongDescription

Internal Chat Integration

Customer Service Analytics

Calendar/Reminder System

Knowledge Management

Customer Support

Self Service Portal

Contact Management

Lead Management

Email Marketing

Routing

Territory Management

Multi-Channel Communication

Marketing Automation

Social Media Integration

Monitoring

Task Management

Web-based Deployment

Search/Filter

Sales Activity Management

Process/Workflow Automation

Mobile Access

Social Media Monitoring

Lead Segmentation

Workflow Management

Activity Dashboard

Alerts/Notifications

Customer Social Profiles

Mobile App

Interaction Tracking

Dashboard

Customer Engagement

Reporting/Analytics

Third-Party Integrations

For Insurance Industry

For iPad Devices

Sales Pipeline Management

Windows 7

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Infor CRM

In Person

Live Online

Webinars

Documentation

Videos

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



Commenting/Notes

Support Ticket Management

Real-Time Analytics

AB Testing

Cataloging/Categorization

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

360 Degree Feedback

Customizable Reports

Document Storage

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Project Management

Rules-Based Workflow

Blended Call Center

Procurement Management

Communication Management

Customer Database

Call Recording

Interactive Content

Call Logging

Offline Form

Print Management

Customizable Fields

Collaboration Tools

Automated Routing

Churn Management

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Progressive Dialer

Template Management

Data Import/Export

Email Tracking

Win/Loss Analysis

Customer Complaint Tracking

Call Routing

Problem Management

Email Templates

Email Distribution

Text to Speech

Account Alerts

Customer Experience Management

Help Desk Management

Audit Trail

Outbound Call Center

Content Management

Configurable Workflow

Screen Sharing

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Service Reporting

CMDB

Capacity Management

On-Demand Communications

Real Time Data

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Service Catalog

Call Scripting

Discussions/Forums

Phone Key Input

Issue Scheduling

Issue Management

Text Editing

Call Reporting

Complaint Monitoring

Filtering

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Windows Vista

Linux

HP-UX

Solaris

Unix

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

Infor CRM vs Zendesk Suite

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